Message for customers with existing bookings

We are currently experiencing unprecedented levels of customer queries regarding existing bookings. We are processing these in date order; prioritising those who should be travelling in the next few days. We have limited staffing so it will take us longer than usual to process your email. However, we will get to everyone as fast as we can so please do not resend your email.

If you still need to contact us please email us at managemybooking@aph.com. Please include your departure date and booking reference number in the subject line.

Thank you for your patience and understanding.

  • Skyteam Lounge Terminal 4 Heathrow Airport LHRT4 7
  • Skyteam Lounge Terminal 4 Heathrow Airport LHRT4 8
  • Skyteam Lounge Terminal 4 Heathrow Airport LHRT4 3
  • Skyteam Lounge Terminal 4 Heathrow Airport Food Bar
  • Skyteam Lounge Terminal 4 Heathrow Airport Garden
  • Skyteam Lounge Terminal 4 Heathrow Airport Seating(2)
  • Skyteam Lounge Terminal 4 Heathrow Airport Work Stations

Key Features

  • Free unlimited WiFi
  • Complimentary snacks
  • Runway views
  • Complimentary alcoholic drinks
  • Complimentary hot and cold drinks
  • Quiet seating area
  • Computer workstations
  • Daily newspapers and magazines
  • Bar
  • Business facilities
  • Disabled facilities
  • TV
  • Free device charging
  • Spa treatments

What's included?

Away from the hustle and bustle of airport life, you can sit back and enjoy the salubrious surroundings with your choice of complimentary hot or cold snacks from the kitchen - all washed down by a selection of 12 wines - including English fizz - bottled beers and premium spirits. Complimentary WiFi, newspapers and magazines and runway views will be awaiting you.

Opening hours

This lounge is open 05:00 – 22:00 daily.

Important information

Please take note of the following:
Children under two gain free entry to the lounge.

Dress code

Guests are expected to conform to a smart but casual dress code. This precludes showing too much skin, clothing with slogans and sportswear. Failure to comply could result in entry being refused.

Additional information

Please be mindful of the rules around group bookings: If you are travelling as a group and would therefore like to be seated together in the lounge, please book as a group. Note that we accept bookings on our website for a maximum of six people. 

Disabled facilities

This lounge is wheelchair friendly.


Once in the main departure lounge follow signs for Gate 10, which is opposite the lounge entrance.