For my return time when making a booking, should I give my landing time or estimated pick up time?

When making your parking booking, we suggest that you provide your flight landing time. When you make a booking with APH we ask for your inbound flight number, if you have it, as most car parks will monitor your flight to ensure your vehicle will be ready upon your return. Carparks know how long it usually takes for you to return to collect your car once your flight has landed so you don’t have to guess.

If you are not certain of your flight landing time when you are ready to make your parking booking don’t worry, you can provide us with an approximation and then simply update it before you travel using our Manage my Booking function.

What happens if I return early/late?

Try not to worry about this when you are travelling, If you are delayed on your return to the UK then there may be an additional charge levied at the car park on your return. If you are worried about this additional cost, then please call the car park directly and they will be able to let you know what this cost will be.

If you need to return early from your trip you should contact your car park as soon as you know your travel details so they can ensure your vehicle is ready for your return (this only applies to Park & Ride or Meet & Greet services where you have not parked your vehicle yourself). Unfortunately we are unable to refund any unused portion of your booking once it has commenced.

I am unhappy with the service provided, how can I make a complaint?

We are sorry to hear that you would like to make a complaint. If you wish to do so, you can simply follow our complaints procedure which can be found below.

Before your trip: If you are not happy with the service you have received before or after making a booking with us then please contact us on customerservices@aph.com.

Damage complaint: If you have returned from your trip and you believe your vehicle has been damaged while in the car park, you should immediately let a member of staff know about this before you leave the carpark. If you do not do this, the best thing to do is contact the carpark directly using the contact details given on your confirmation. By doing this you’ll ensure that you are talking to the correct people who will help you deal with your problem.

Service complaint: If once you have started your trip you are unhappy with the service we recommend you contact your service provider directly. This can be done by using the contact details provided on your confirmation. If you cannot locate the contact details of your carpark APH will be happy to help provide these to you again, however, if you used a third-party carpark, unfortunately, we cannot resolve your issue on their behalf.

Can I have my confirmation on my phone?

If you prefer to bring your confirmation on your phone, that is not a problem. We recommend you always bring a printed copy of your confirmation as all of the details of your booking are handy to have on you.

In our 39 years of experience, we have found the confirmation to be especially useful for customers who are driving and are trying to find their carpark. On your confirmation we include comprehensive directions to the location of your car park or hotel as Satnavs are not always accurate and getting lost is the last thing you want to be worrying about when catching your flight.

How can I apply a discount/cashback online? I have used APH before – am I entitled to any discount?

If you have made a booking with APH before or used one of the APH Car Parks at Gatwick, Manchester or Birmingham, you could be entitled to a discount. One way of checking is to create a myAPH account where you will be able to view details of any bookings you have made directly with us and see details of how to receive regular updates from us with discounts and sales. Once you start receiving our email offers in your inbox and you are looking to make a booking or just quote, simply click the link on your email and your discount will be automatically applied to the prices you see.

If you haven’t used our services before don’t worry, you can still create an account or why not sign up to our mailing list so you don’t miss out on any introductory offers. Joining our mailing list is easy, simply enter your email address in the form found at the bottom of all our pages to start saving!

Can I cancel or amend a non-flex, super saver or advanced purchase?

Unfortunately, Non-Flexible, Supersaver or Advanced Purchase bookings simply cannot be amended/cancelled because they are offered at a discounted rate off the standard price. The discounted rate is ideal for customers whose plans are definite with little chance that they will need to make a change.

However, if you feel your plans are likely to change, we highly recommend booking a fully flexible option at a slightly higher rate, it is often only a few pounds more expensive and could save you money in the long run.

What is a Parkmark award?

A Park Mark Award certifies a car parks Safer Parking status. It is only awarded to parking facilities that have met the requirements of a risk assessment conducted by the police. It is part of a wider scheme called The Park Mark® Safer Parking Scheme, which is a Police Crime Prevention Initiative (Police-CPI) and is aimed at reducing both crime and the fear of crime in parking facilities.

When booking your parking it is worth looking out for this Award for extra peace of mind.

How much time should I allow for dropping off my car and getting to the Airport?

As a rule of thumb, if the car park you have booked includes transfer to the airport, you should plan to get  to the car park at least 30 minutes before you want to arrive at the airport to allow for check-in and transfers, however transfer times do vary and you should check your confirmation carefully to ensure you leave sufficient time. If you have booked a car park which is located within walking distance, or you have booked a Meet & Greet service then you do not need to allow as much time.

On your confirmation, you will have the full information regarding the arrival procedure and how long it takes to get to the airport from your chosen carpark. Make sure you read this before setting off and plan accordingly, as we would not like you to miss your flight.

How do I amend or cancel my booking?

You can make changes to most bookings using Manage My Booking. Any changes must be made at least 24 hours prior to departure and there are some services for which we cannot accept any changes to the travels dates and times (Non-Flexible, Supersaver or Advanced Purchase Services etc) however you can change personal details including car and flight details. Please be aware that changes to your travel dates will be subject to availability and may incur an additional cost.

If your plans change and you need to cancel your booking simply go to Manage My Booking, enter your details and choose the cancel booking option. Please note there are some services which cannot be cancelled, for example, Non-Flexible, Supersaver or Advanced Purchase bookings. Details of these are listed on the Manage My Booking page.

I haven't received my booking confirmation, what should I do?

Resending your confirmation is easy, visit Manage My Booking, enter your details and simply press ‘Resend my Itinerary’. You can also change the email address you’d like this sent to if you edit your personal details, that way you can ensure that you receive it.

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