Loading

APH
Airport Parking & Hotels
Which? Recommended Provider

Customer reviews

Location

Address:
Heathrow Airport Hounslow
Hounslow TW6 1EW

Other information

  1. Directions
  2. Additional Information
  3. Terms and Conditions

Directions

MBW Meet & Greet parking applies for all terminals at Heathrow Airport. Head towards Heathrow Airport. Follow the signs for the Short Stay Car Park, where you will then need to follow signs for off-airport parking. A member of the team will be on-hand to take your car and securely park it for you.

For Terminal 5 from M25 Clockwise:

  1. Exit M25 at Junction 14.
  2. Stay in lane signed Terminal 5.
  3. Follow road round to Terminal 5 Roundabout.
  4. At the roundabout take 2nd exit signed T5 Drop Off.
  5. Follow road round and staying right head up the ramp to the Short Stay Car Park.

For Terminals 2&3 from M25 Clockwise:

  1. Exit M25 at Junction 15.
  2. Stay right and in the lane for Terminal 2&3.
  3. Follow the road round and join the M4.
  4. Exit the M4 at Junction 4.
  5. At the roundabout take the 3rd Exit, M4 (Tunnel Road East).
  6. At the "Welcome to Heathrow" roundabout stay in the right hand lanes and head straight over.
  7. Head down into the tunnel.
  8. Exit the tunnel and follow signs for your terminals Short Stay Car Park.

Arrival instructions

Terminal 4 (Postcode: TW6 3XA):

You must call MBW on 020 8759 5252 when approximately 30 minutes from reaching the terminal and MBW inform you when a uniformed driver will be available. You must photograph your vehicle at the drop-off area to support any claim for damage. MBW Terms & Conditions apply.

As you leave the Terminal 4 roundabout, follow signs for Short Stay Car Park. Drive up the ramp and stay towards the right. Enter the Short Stay Car Park and go down to Level 2. Follow signs for Off-Airport Parking & park in rows E or F. Photograph the vehicle, damage claims will not be accepted without evidence and our staff will only carry out a cursory exterior check. See Terms.

Once you have removed your luggage & valuables from your vehicle, you will be met by the Handover Captain who will be wearing MBW uniform - Orange & Black high-vis jackets & company ID.

Please ensure you hand your keys and car park ticket to the Captain when completing and signing your paperwork.

Return instructions

Please call 020 8759 5252 when you have collected all your luggage at reclaim, or when you have passed passport control if you only have hand luggage.

The despatch office will advise you of a time frame for delivery, if there is a wait for the vehicle to be returned please wait inside the terminal until further notice. If you arrive early or late and outside of booked times, please be prepared to wait.

As you enter the arrivals hall Costa Coffee will be in front of you. Turn left and take the exit next to W.H. Smith. Cross the 3 lanes using the zebra crossing.

Take the furthest set of lifts to your left up to Level 2. As you exit the lifts, the MBW desk will be in front of you.

The Handover Captain will meet you at the MBW desk or at your vehicle.

If you have any comments or enquiries please contact the office on email only, full details will be handed to you at the drop-off area.

Important information

If your flight is delayed or comes in between 23:59pm and 04:00am, there will be a £25 charge.

Overheight Vehicle Charge is £50.00 (Any vehicle that is above 2.2m)

From 29th August 2023 new ULEZ charges will affect bookings at most car parks serving Heathrow for vehicles that do not meet Euro 6 emissions regulations - please make sure you check before you travel.

For more information please visit: https://tfl.gov.uk/modes/driving/ultra-low-emission-zone/ulez-payments

Please consider that you will be within the ULEZ zone on two seperate occasions (on your start date and return date).

MBW allow a 45 minute window from the pre-booked arrival time to drop the vehicle off at the airport car park until further charges are applied that you are required to pay (£7.50)

Vehicles are washed within 12 hours of the booked return time. If you return earlier than booked or make a change to your booking, MBW may not be able to wash it due to the washes being pre-booked. MBW have an open-air car park and will not offer refunds for cars that may be wet or have picked up dirt en-route to the airport.

Operates from 04:00 to 23:59.

Security

MBW's insured drivers will park your car in their secure car park which is patrolled 24 hours a day and has CCTV coverage.  The car park has also been awarded the Park Mark Award.

Disabled facilities

MBW Meet & Greet is ideal for anyone who has a disability and requires extra assistance as you hand over your car at the terminal, and take a short walk to check in. 

Vehicle restrictions

If your flight is delayed or comes in between 23:59pm and 04:00am, there will be a £25 charge.

Overheight Vehicle Charge is £50.00 (Any vehicle that is above 2.2m)

Opening times

MBW is open 365 days a year between the hours of 4:00 and 23:59. 

If your flight is delayed upon your return and lands between 23:59pm and 04:00am you will incur a £25 charge. 

Terms and Conditions

  1. Our Flexible booking option offers you the convenience and flexibility you need. Here’s how it works:
    1. Need to Change Your Plans?
      • You can cancel or change your booking up to 24 hours before your parking period begins without any charges.
    2. Parking Period:
      • Your parking period starts at 12:01 AM on the first day of your booked dates, regardless of your pre-booked arrival time.
    3. Important to Note:
      • If you don’t cancel or update your booking at least 24 hours before your parking period begins, we’ll need to charge you for the full booking. Also, please be aware that we can’t offer refunds if you return earlier than planned.
    4. Booking Adjustments:
      • If you make changes to your booking and the price changes, we’ll either charge or refund the difference based on your adjustments.