Heathrow Airport Parking

How to get cheap Heathrow Airport parking

We understand that cost is imperative to many travellers. Having been in the airport parking business a number of decades, we are more than happy to share our tips on how to get the best value for money on Heathrow parking, without compromising on security or service.

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Book early to save on your London Heathrow Airport parking

Heathrow airport parking prices are not fixed rates. Airport parking costs can fluctuate – just like airfares – with availability and from week to week. Booking in advance, therefore, is a great way to benefit from significant savings. Over the years we have collected a lot of data on airport parking prices and, for Heathrow, this shows that by making a booking with APH for Heathrow airport parking six months prior to your flight departure, you could save up to £10 per day, compared with making a reservation just one week prior to departure.

The graph below gives you an indication of how much Heathrow parking prices can increase over a period of six months. Prices are the average price per day.

Prices are correct at the time of writing and subject to change

Pick Heathrow Park & Ride

The Park & Ride Heathrow car parks are usually the most economical. There is no need to compromise on safety or service, however. APH only offer Park & Ride Heathrow parking facilities that are fully secure and staffed by professionals. Once you have parked your car, you simply take the free shuttle bus service to your terminal.

Our cheapest parking at Heathrow Airport

One of the best value Heathrow car parks that we recommend is Good to Go Drop & Ride T4. Located close to the M4 and M25, it is easy to find and is just seven minutes by shuttle bus from Terminal 4.

With so many different types of parking at Heathrow, it is good to know what the various car parks and parking services offer. Here’s a handy overview of the different types of Heathrow parking.

Heathrow Airport parking at-a-glance guide

Take a look at this overview of Heathrow Airport parking to get an idea of the type of airport parking you need.

Off-airport parking: How it works

Usually, the best value, off-airport parking at Heathrow means that you park your car in a parking facility that is outside of the airport perimeter and take a shuttle bus transfer to the terminal.

APH partners only with trusted suppliers with secure, well-maintained car parks, so there is no need to think you are compromising on safety. Our off-airport partners include NCP and DriveFly.

Off-airport parking is straightforward. Follow the directions to the car park. Park your car and take the bus transfer to your terminal. On your return to Heathrow, follow the signs to take the transfer bus back to the car park and collect your car.

 

Best for: Travellers looking for the most economical parking and can allow a little extra time for the bus transfer to the terminal.

How much is parking at Heathrow?

*prices based on 8 days' parking for an arrival in January 2023

Meet and greet parking: How it works

Meet & Greet parking is the solution for those short of time or looking for the ultimate inconvenience. With Heathrow Meet & Greet parking you drive straight to the terminal, where you leave your car and car keys with the Meet & Greet operator. Your car will be driven to a secure parking facility for the duration of your trip, while you take your bags and stroll to check-in. Your vehicle will be returned to the terminal for you when you arrive back at Heathrow.

Despite providing a ‘premium’ service, there’s a meet and greet service to suit all budgets – with the likes of evPark Giant Meet & Greet and Edward Lloyd Meet & Greet offering the service for just a few pounds more than some park and ride services.

Best for: Families travelling with young children, or bulky luggage or sports equipment; those with restricted mobility or short of time.

Book your Meet & Greet parking with APH to be sure you are booking with an approved Meet & Greet operator. We partner only with trusted, tried and tested Meet & Greet parking services. And with a range of Meet & Greet operators at Heathrow, you’ll find there are Meet & Greet services to suit all budgets.

On-airport parking: How it works

On-airport parking offers the fastest route from car park to check-in. On-airport parking means the car park is located within the airport perimeter and usually just a few minutes’ walk from the terminal (some may require a short bus transfer).

You simply follow the signs to the terminal your flight departs from, and then follow the signs to the car park. Park your car, unload your bags and make your way across to the terminal.

While on-airport parking will offer one of the fastest routes from car to terminal, its proximity will typically attract higher rates than off-airport park & ride services.

Best for: Travellers wanting to park as close as possible to the airport terminal.

Use the map to plan your journey to your selected Heathrow car parking or Meet & Greet meeting point.

History of Heathrow Airport

Originally called London Airport, Heathrow takes its current name from the former agricultural village of Heath Row, which was demolished during the second world war to build a long-range RAF base. At the end of the war, the base was no longer required, and the site was turned into a civil airport in 1946. The first flight was to Buenos Aires by a converted Lancaster bomber.

The first year of operations saw 63,000 passengers pass through London’s new airport. By 1951, this figure had risen to 796,000 and plans were drawn up to construct permanent airport buildings, to replace the ex-military marquees that lined the Bath Road. At the centre of these plans was a 122-foot control tower.

In the 1960s, airlines operated from either the Europa Terminal (which later became Terminal 2) or the Oceanic Terminal (now Terminal 3). By 1969, when Terminal 1 opened, Heathrow was handling five million passengers per year.

The arrival of Concorde and wide-body jets such as the Boeing 747 meant passenger numbers had increased to 27 million by the end of the 1970s and Terminal 4 was opened in 1986.

By 2006, Heathrow’s 60th birthday year, the airport had handled around 1.4 billion passengers on more than 14 million flights.

Terminal 5 opened in 2008 and a brand-new Terminal 2 was opened in 2014.

In 1919, passenger traffic surpassed 80 million.

Terminals

Heathrow has four operating terminals: Terminal 2, Terminal 3, Terminal 4 and Terminal 5. The old Terminal 1 closed in 2015 and the site was used to extend Terminal 2.

You can walk between Terminals 2 and 3 via a pedestrian underpass; allow around 10 minutes. 

Free London Underground services are available for other inter-terminal transfers. You will need to use a Transport for London Oyster Card, or a contactless card, to activate the ticket gates but you will not be charged. 

You can also use the Heathrow Express and Elizabeth Line trains free of charge within the airport; tickets can be obtained from the ticket machines within the station. 

Allow around 20 minutes to travel between Terminal 2/3 and Terminal 4 or 5. Allow 30 minutes between Terminal 4 and Terminal 5 and note that you need to change trains either at Terminals 2/3, or Hatton Cross.

Heathrow interactive map

Terminal 2

Terminal 2 is the base for the Star Alliance airlines, as well as for China Airlines, China Eastern and several non-aligned airlines. 

Terminal 3

Terminal 3 is the home of the Oneworld and Skyteam alliances (except airlines that are based at Terminal 4) and some non-aligned airlines.

Terminal 4

At Terminal 4 you’ll find the Oneworld and Skyteam airlines that are not at Terminal 3, as well as most non-aligned airlines.

Terminal 5

Terminal 5 is the home of British Airways (for most destinations). 

Always check which terminal directly with your airline or travel agent before making any travel or parking arrangements.

Book Heathrow airport parking

Book Heathrow airport hotels and parking

Check-in areas

Terminal 2

The check-in area in Terminal 2 is on level 5. Overhead screens advise the zone for your airline and the bag-drop area. There are self-service check-in kiosks available for all airlines. Assistance is on hand if you need help printing your boarding pass. It is advised that you arrive at Terminal 2 three hours prior to departure. Gate numbers are announced approximately 45 minutes prior to departure. 

Terminal 3

The check-in area in Terminal 3 is on the ground floor. The departures area including security is on the first floor, which you can reach by escalator, lift or stairs. Signs within the check-in area tell you which zone you need to go to for your flight. Check with your airline for advice on what time you should arrive at the airport. Check-in closes 60 minutes before long-haul flights depart and 45 minutes before short-haul flights depart.

Terminal 4

The check-in area in Terminal 4 is on level 2 and is separated into zones for each airline. Check with your airline how far in advance you can check-in. If you are travelling to Terminal 4 by London Underground or the Heathrow Express, your train will stop a short walk from the check-in area. Just follow the signs to Terminal 4 Departures.

Terminal 5

If you are travelling to Terminal 5 by car, bus, train or tube, you will be dropped off outside the main terminal building. Inside the main terminal building, you’ll find the check-in area. As well as the main building, Terminal 5 has two smaller satellite buildings, Terminal 5B and 4C, which are all connected by a tunnel. You can walk between the buildings or take the Transit Train.

Main travel connections

By road

For Terminals 2 and 3: exit the M4 at Junction 4 or the M25 at Junction 15 and follow the signs to Terminals 2 and 3.

• Terminal 2 post code: TW6 1EW
• Terminal 3 post code: TW6 1QG

For Terminal 4: exit the M25 at Junction 14 onto the A3113 and follow the signs to Terminal 4. 

• Terminal 4 post code: TW6 3XA

For Terminal 5: exit the M25 at Junction 14 and follow the signs for Terminal 5 onto its own separate access road. From the M4, take Junction 4b and follow the M25 south to Junction 14.

• Terminal 5 post code: TW6 2GA

There is a wide range of airport parking options at Heathrow to suit all budgets, as well as combined airport parking and hotel packages.

Several coach companies offer services to and from Heathrow, as follows:

National Express with free WiFi on board, leather reclining seats and air conditioning.

Megabus with free WiFi, charging points, extra leg room and toilets on board.

RailAir connects Heathrow Terminals 2, 3 and 5 with Guildford, Reading and Woking railway stations.

The Airline (Oxford Bus Company) operates 24 hours between Heathrow and Oxford.

Terminals 2 and 3 coach stops: Central Bus Station

Terminal 4 coach stops: outside Arrivals, stops 12 – 17

Terminal 5 coach stops: outside Arrivals, stops 9 - 15

Most local buses into London are run by Transport for London. Payment is by Oyster Card, Visitor Oyster Card, Day Travelcard or contactless card.

For other bus and coach routes, check Traveline.

By rail

There are several ways of getting to and from Heathrow by rail.

The Heathrow Express links Heathrow directly with Paddington Station in central London; departures are every 15 minutes and the journey time is approximately 15 minutes for Terminals 2 and 3, and 18 minutes for Terminal 5.

The Elizabeth Line, which opened in 2022, links all terminals at Heathrow with central London, stopping at stations along the way. The journey time is approximately 35 minutes.

The London Underground Piccadilly Line runs between central London and Heathrow; the airport is in Travelcard Zone 6 and the journey time is approximately 50 minutes.

Drop-off zones

Free drop-off

You can drop passengers off at any of Heathrow’s Long Stay car parks, where parking up to 30 minutes is free of charge. Passengers then take the free shuttle bus to the terminal.

Terminals 2 and 3 Long Stay car park

Heathrow Airport

Eastern Perimeter Road

Longford

Hounslow

Postcode: TW6 2SB

Terminal 4 Long Stay car park

Heathrow Airport

Stanwell Road

Southern Perimeter Road

Hounslow

Postcode: TW6 3XL

Terminal 4 Long Stay car park

Heathrow Airport

Northern Perimeter Road

Hounslow

Postcode: TW6 2RL

Pay drop-off

The pay-for-drop-off zones are located right outside each of Heathrow’s four terminals and cost £5.00 each time you enter. There are no entry barriers; your vehicle’s registration number will be picked up by the Automatic Number Plate Recognition (ANPR) cameras and payment can be made online or by telephone: 0330 008 5600.

You can pay for a single drop-off or pre-pay for multiple drop-offs

Failure to pay will result in a Parking Charge Notice (PCN) of £80.00, which is reduced to £40.00 if paid within 14 days.

Exemptions are in place for Blue Badge holders, and you can apply online for a Blue Badge discount. 

The drop-off zones may not be used for picking up passengers. For pick up, use the Short Stay car parks.

Short Stay car park charges

The Short Stay car parks at Heathrow offer convenient, secure parking just a few minutes’ walk from the terminal entrance. The Short Stay car parks are the best place to park if you are picking up incoming passengers.

• up to 29 minutes £5.30
• 30 – 44 minutes £8.50
• 45 – 59 minutes £11.40
• 1 – 2 hours £14.50
• 2 – 3 hours £17.80
• 3 – 4 hours £21.60
• 4 – 5 hours £27.60
• 5 – 6 hours £35.60
• 6 – 9 hours £48.50
• 9 – 12 hours £63.50
• 12 – 24 hours £77.10
• Each additional 24 hours £77.10

Height restrictions

The following height restrictions apply at Heathrow's Short Stay car parks.

Terminal 2 Short Stay car park 2: 2.05m (6ft 9in)

Terminal 3 overheight area 2.75m (9ft); other floors 2.2m (7ft 2in)

Terminal 4 2m (6ft 6in)

Terminal 5 overheight area no restrictions; other floors 2.2m (7ft 2in)

Overheight vehicles

Terminal 2 Short Stay car park: a designated area for vehicles up to 3m; minimum charge £15.30 for up to two hours.

Terminal 3 Short Stay car park 3: vehicles up to 2.75m on the ground floor.

Terminal 4 Short Stay car park 3: vehicles over 2m may use the Long Stay car park, where they will be charged the Short Stay tariff for up to six hours, then normal charges thereafter.  

Terminal 5 Short Stay car park 5: overheight vehicles may use the overheight/fast track entrance on the ground floor; minimum charge £15.30 for up to two hours.

Fast-track security lane

The fast-track service for security is currently closed for online bookings.

Please check here for updates.

Special assistance and disabled facilities

Special Assistance

Pre-book special assistance with your airline, tour operator or travel agent at least 48 hours prior to travel and you need to let them know if you intend to take your own mobility devices, such as a wheelchair or scooter.

If you have booked assistance, you should receive check-in instructions with your booking. As a rule, however, plan to arrive at the airport three hours prior to your scheduled flight departure. 

Once at the airport, you’ll find help points in the airport car parks, rail and bus stations, and the forecourt of each terminal. Use these help points to request assistance to the terminal buildings. You can also call 020 8757 2700 to arrange help from your vehicle or drop-off location.

Within the terminal building, you’ll find special assistance areas as follows:

• Terminal 2: before security on the departures level, behind Zone C, near to the security
• Terminal 2: after security, next to the children’s play area and B gates
• Terminal 3: before security, first floor, above check-in Zones A and B
• Terminal 3: after security, in the additional seating area, behind World 

Duty-Free

• Terminal 4: before security, check-in Zone B, next to Excess Baggage
• Terminal 4: after security, Serenity Lounge, to the left of Costa
• Terminal 5: before security, check-in Zone A
• Terminal 5: after security, opposite Gate A21, Lichfield Suite

View Heathrow interactive maps for more information.

Disabled parking

There are Blue Badge spaces in the Short Stay and Long Stay car parks at Heathrow. In the Short Stay car parks, are located close to the access route to the terminal. In the Long Stay car parks are located close to the shuttle bus stop or the car park office.

Alternatively, there is a range of Meet & Greet parking services, including evParkGiant, which will charge your electric vehicle for you while you are away. 

Note that the roads around Heathrow do not operate the Blue Badge scheme and any unattended vehicles will be towed away.

Dedicated seating

You’ll find dedicated seating within the special assistance host areas in each terminal as follows:

• Terminal 2: before security on the departures level, near to Zone C
• Terminal 2: after security, follow the signs to the B gates
• Terminal 3: before security, first floor, above check-in Zone A, opposite Pret a Manger
• Terminal 3: after security, near to World Duty-Free, past the toilets
• Terminal 4: before security in check-in, under signs for Zones A and B
• Terminal 4: after security, follow signs to gate A7, next to Costa Coffee
• Terminal 5: before security, next to check-in Zones A and G
• Terminal 5: after security, next to Gate A23

There are also reserved seating areas in every terminal within the general seating areas, marked by signs, which generally offer:

• low-level flight information screens
• an induction loop
• arms on both sides of the seats
• space for wheelchair users

Toilets

Most toilets at Heathrow include a unisex, wheelchair-accessible toilet. Some of these are located within the ladies’ and men’s toilets.

Changing Places

There are Changing Places toilets in all of Heathrow’s four terminals as follows:

• Terminal 2: after security, arrivals level, opposite Gate 18
• Terminal 2: after security, departures level, opposite Gate B47
• Terminal 3: after security, departures level, opposite Gate 7
• Terminal 4: arrivals, opposite the escalators for the London Underground
• Terminal 4: after security, next to Gate 11A
• Terminal 5: after security, departures level, in the Special Assistance Lounge at the Lichfield Suite, opposite Gate 20

Sensory room

Heathrow’s sensory room is in Terminal 3. Designed for passengers with autism, dementia, cognitive impairment or other special needs, the sensory room is a designated place to help them feel at ease before their flight. 

Hidden disabilities

Sunflower lanyards are available at the assistance desks before security in each terminal as follows:

• Terminal 2: Level 5 check-in, behind the check-in Zone C
• Terminal 3: Level 1, opposite Pret a Manger
• Terminal 4: Level 3 check-in, opposite Zone B
• Terminal 5: Level 3 check-in, Zone G

The sunflower lanyard is a discreet way for airport staff to recognise people with hidden disabilities, who may need additional support while in the airport. 

Family facilities

Heathrow provides an array of family-friendly facilities including play areas, baby-change rooms and a click-and-collect baby milk service.

Security 

When travelling through Heathrow security with an infant, you are allowed to take enough baby food, sterilised water, prepared baby milk and expressed breast milk (up to two litres) for your journey. Expressed breast milk may also be taken through security even if you are travelling without your infant. Expressed milk must not be frozen and must be carried in hand luggage. Any additional liquids must be packed in checked-in luggage.

Baby changing

You’ll find baby-changing facilities before and after security in all Heathrow terminals, mostly next to the toilets. Just look for the Babycare symbol. 

Click-and-collect baby milk

Heathrow offers a reserve and collects service for baby milk and baby food products, which means you can order baby products in advance to collect from the Boots store after you have passed through security.

Pushchairs

If you are travelling with a pushchair, you can usually take it right up to the gate when you board your flight. Please check in advance with your airline. 

Play areas

Heathrow’s free Mr Adventure Stay & Play areas offer slides and soft play facilities with separate baby and junior zones. Colouring-in and activity sheets are also available. The play areas are designed for children up to nine years and all children must be accompanied by an adult. Opening times: 06:00 – 21:00 daily.

Play area locations:

• Terminal 2: after security in the main departure lounge, near Gate A16 
• Terminal 2: after security at the B Gates, near Gate B46 
• Terminal 3: after security above the departures lounge; access via the stairs and lifts behind InMotion 
• Terminal 4: after security, near Gate 1A 
• Terminal 5: after security, near Gate A2 

Business facilities

Business travellers will find a variety of facilities including executive lounges and meeting rooms.

Executive lounges

Plaza Premium Lounge

A spacious, peaceful environment away from the crowds, with private resting suites (Terminal 2) and showers. Enjoy complimentary food and beverage service, unlimited WiFi and charging ports. Maximum stay is three hours.

Terminal 2 opening times: 05:00 – 21:00

Price from £40.00 per adult

Terminal 4 opening times: 05:00 – 22:00

Price from £41.85 per adult

Terminal 5 opening times: 05:00 – 22:00

Price from £35.00 per adult

Club Aspire

A relaxing space with quiet zones and business facilities. Enjoy runway views, complimentary food and beverages, unlimited WiFi, charging ports and digital reading materials. Maximum stay is three hours.

Terminal 3 opening times: 05:00 – 20:30

Price from £34.99 per adult

Terminal 5 opening times: 05:00 – 21:00P

rice from £34.99 per adult

No 1 Lounge 

The No 1 Lounge in Terminal 3 provides a quiet zone and business facilities, a TV lounge with major sports games and movies, unlimited WiFi, charging points, digital newspapers and magazines, complimentary food and beverages and panoramic views of the runway. Maximum stay is three hours.

Opening times: 05:00 – 21:00

Price from £34.00 per person

Meeting rooms

Regus operates drop-in business lounges, with private meeting spaces, in Terminals 2, 3 and 5 as follows:

Terminal 2 Regus

Opening hours: 07:00 – 19:00

Tel: 0870 880 8484

Terminal 3 Regus

Opening hours: 07:00 – 19:00

Tel: 0870 880 8484

Terminal 5 Regus Express 

Opening hours: 07:00 – 18:00

Tel: 0870 880 8484

Chapel

There are multi-faith prayer rooms in all Heathrow terminals, which offer a quiet retreat for prayer and meditation and are open 24 hours a day to people of all faiths.

In addition, St George’s Chapel and Garden of Remembrance is open for private prayer Monday to Friday 11:00 – 13:00. Follow the signs from Heathrow’s Central Bus Station; it’s a walk of around 200 meters.

Multi-faith prayer rooms

• Terminal 2: in the departures area after security, near Gate A21
• Terminal 3: in the departures area after security, near Gate 24
• Terminal 4: before security, on the mezzanine level
• Terminal 4: in the departures area after security, near Gate 4
• Terminal 5: in the departures area after security, near Gate A8
• Terminal 5B: in the departures area after security, near Gate B34
• Terminal 5C: in the departures area after security, near Gate C52

Food and drink

Whichever terminal you are departing from in Heathrow, there is no need to go hungry or thirsty at any time of day. Grab a coffee-to-go or sit down for oysters and bubbles; from light bites to dine-in restaurants, you’ll find a wide range of food and drinks from around the world at Heathrow.

For gluten-free options, check out our guide to gluten-free eating at London airports. 

Here is a quick rundown of Heathrow’s food and beverage outlets:

• Big Smoke: Terminal 2
• Caffe Nero: all terminals
• Carluccio’s: Terminal 4
• Caviar House & Prunier Safood Bar: all terminals
• Caviar House Oyster Bar: Terminal 3
• Costa: all terminals
• EL&N London: Terminal 3
• Fortnum & Mason Bar: Terminal 5
• Giraffe: Terminal 5
• Gordon Ramsay Plane Food: Terminal 5
• Hestons The Perfectionist Café: Terminal 2
• itsu: Terminal 5
• Joe’s Coffee House: Terminal 4
• Kanishka Kitchen: Terminal 5
• Leon: Terminal 2
• London Pride by Fullers: Terminal 2
• Pilots Bar & Kitchen: Terminal 5
• Pret a Manger: all terminals
• Shan Shui: Terminal 2
• Sputino: Terminal 3
• Starbucks: Terminal 5
• The Commission: Terminal 4
• The Crown Rivers: Terminal 5
• The Curator: Terminal 3
• The Globe: Terminal 5
• The Oceanic: Terminal 3
• The Prince of Wales: Terminal 4
• The Queen’s Arms: Terminal 2
• Vagabond: Terminal 5
• Wagamama: Terminals 3 and 5
• Wondertree: Terminal 2
• Yo!: Terminals 2 and 3

Smoking areas

There are designated zones for smoking outside the terminal buildings. No smoking is permitted once you have passed through security, including for those who are connecting from one flight to another. The same restrictions apply to e-cigarettes. 

If you are carrying cigarettes in your hand luggage, check with your airline that they will be allowed on board the aircraft.

Water fountains

There are free water fountains throughout all the terminals at Heathrow, mostly near the toilets.

Duty-free shopping

Heathrow has World Duty Free stores in all terminals. Services include reserve and collect, which means you can shop in advance at home, reserve your items, and collect them at the airport, as well as a complimentary personal shopping service. 

World Duty-Free – main stores

Terminal 2, level 4, after security, Gates A1 – A26

Opening times: 05.00 – 22.00

Tel: 078 2545 2695

Terminal 5, level 2, after security, Gate A8

Opening times: 05.00 – 22.00

Tel: 075 0008 9527

Terminal 5, level 3 – collection store

Opening times: 05.00 – 22.00

Tel: 075 0008 9527

World Duty-Free – other stores

Terminal 2, level 1, after security, Gate B31

Opening times: 07.00 – 20.00

Tel: 020 8976 7623

Terminal 2, level 5, after security – express store

Opening times: 07.00 – 20.00

Tel: 020 8976 7623

Terminal 3, level 1, after security

Opening times: 05.30 – 22.00

Tel: 079 1755 3392

Terminal 4, level 2, after security, Gate 7

Opening times: 05.30 – 22.00

Tel: 078 2708 2553

Terminal 4, level 2, after security

Opening times: 05.00 – 22.00

Tel: 020 8745 5161

Terminal 5, level 2, after security, Gate B36

Opening times: 09.00 – 17.00

Tel: 075 0008 9527

Terminal 5, level 2, after security, Gate C52

Opening times: 06.00 – 22.00

Tel: 075 0008 9527

Terminal 5, level 2, after security, Gate A12

Opening times: 05.00 – 19.00

Tel: 075 0008 9527

There are also World Duty-Free stores for international arrivals.

Charging points 

Device charging points are available in all Heathrow terminals, both before and after security. Heathrow’s charging points are compatible with UK and European plugs as well as with USB cables.

EV charging points 

Electric vehicle (EV) charging points can be found at the following car parks at Heathrow:

All Short Stay car parks:

7kW slower chargers

Type 2 7kW

MBW Meet & Greet

Subject to availability

£15 per charge or £35 during busy periods

Extra £25 if vehicle needs to be taken off site

NCP car park

2 chargers

3kW

Polar Network

Purple Parking T2 and T3

3 chargers

43kW and 50kW

Polar Network

You can also book Meet & Greet parking which includes electric vehicle charging while you are away.

Internet access

Free WiFi is available throughout Heathrow Airport, and it is certified as “Friendly WiFi”, which means it is safe for children to use.

On your device, choose _Heathrow Wi-Fi and follow the on-screen instructions. Once registered, you'll receive free WiFi for the duration of your stay at the airport. If you need help accessing or using Heathrow WiFi, you can call Customer Care on 0808 189 1365.

Luggage trolleys

Luggage trolleys are available in all terminal buildings and are free of charge. Trolleys from the baggage claim area can be taken to car parks, the bus station or rail station access points. Note that trolleys cannot be taken through security and are not permitted in the departures area.

Luggage lockers

There are baggage storage points in every terminal at Heathrow. Baggage delivery and bag-wrapping services are also available.

In all terminals, you’ll find baggage storage facilities in the arrivals area on the ground floor. In Terminal 4 it is on the mezzanine level at the western end of the arrivals hall. In Terminal 5, it is at the UK end of the arrivals hall.

Luggage can be stored for a few hours or a few days.

You can pre-book baggage storage online or pay in store on the day. 

Currency exchange 

Currency exchange at Heathrow is provided by Travelex. You can pre-order your currency and collect from one of the Travelex stores that are located in each terminal. No commission or click-and-collect fees are charged on online orders.

There are also ATMs in all terminals which offer withdrawals of certain different currencies.

Pharmacies

Boots

There are 15 Boots stores across Heathrow’s four terminals. You can pre-order

baby milk and baby food products to pick up after you have passed through security.

Terminal 2 – after security

Departures level

Opening times: 05:00 – 22:00

Terminal 2 – after security

Level 2, Gate B35

Opening times: 05:30 – 22:00

Terminal 2 – arrivals

Level 1

Opening times: 05:30 – 22:00

Terminal 3 – after security

Departures, level 1

Opening times: 05:00 – 22:00

Tel: 020 8897 1817

Terminal 3 – before security

Check-in, level 1 

Opening times: 07:00 – 21:30

Tel: 020 8897 1817

Terminal 3 – arrivals

Ground floor

Opening times: 05:30 – 22:00

Tel: 020 8897 0117

Terminal 4 – after security

Level 2, opposite Gate 21

Opening times: 05:30 – 22:30

Tel: 020 8759 3572

Terminal 4 – arrivals

Ground floor

Opening times: 06:00 – 21:00

Terminal 5 – before security

Check-in, level 3

Opening times: 05:30 – 22:00

Tel: 020 8321 3473

Terminal 5 – after security

Level 2, Gate A5  

Opening times: 05:00 – 22:00

Tel: 020 8384 1006

Terminal 5 – after security

Level 3, Gates A13/A14  

Opening times: 05:30 – 22:00

Tel: 020 8384 1006

Terminal 5 – after security

Level 2, Gate B36  

Opening times: 05:30 – 22:00

Tel: 020 8384 1006

Terminal 5 – after security

Level 2, Gate C54  

Opening times: 06:00 – 20:00

Tel: 020 8384 1006

Terminal 5 – arrivals

Level 0

Opening times: 05:30 – 22:00

Tel: 020 8897 9726

Help points

Help Call Points can be found in many locations across the airport. Calls made from a Help Point are answered by Heathrow’s Airport Operations Centre. Press the button and wait for someone to answer before speaking.