Independent, impartial and trustworthy customer reviews of APH collected by Trustpilot, Reviews.io and Google.
APH Airport Parking Reviews: What 170,000+ Real Customers Say
APH holds a 4.6-4.9 rating across more than 170,000 verified reviews on three independent platforms – Trustpilot, Google, and Reviews.io. That makes APH one of the most reviewed airport parking operators in the UK, with a review base large enough that the scores genuinely reflect operational quality rather than a handful of cherry-picked responses.
Here is the full picture across every platform and location:
Trustpilot + Google (all locations combined)
| Platform / Location | Rating | Reviews |
|---|---|---|
| Trustpilot (all locations) | 4.6 / 5 | 49,151 |
| Google – APH Gatwick | 4.7 / 5 | 16,897 |
| Google – APH Manchester | 4.4 / 5 | 8,897 |
| Google – APH Cardiff | 4.6 / 5 | 2,456 |
| Google – APH Birmingham | 4.3 / 5 | 6,033 |
| Google – APH Luton | 4.2 / 5 | 1,747 |
| Google – APH Stansted | 3.8 / 5 | 593 |
| Google + Trustpilot combined | 4.60 / 5 | 77,401 |
Reviews.io (verified booking reviews, by product)
| Product | Rating | Reviews |
|---|---|---|
| APH Gatwick Park & Ride | 4.9 / 5 | 45,875 |
| APH Manchester Park & Ride | 4.8 / 5 | 26,113 |
| APH Cardiff Park & Ride (formerly Highwayman) | 5.0 / 5 | 6,953 |
| APH Stansted | 4.6 / 5 | 6,032 |
| APH Luton Self Park | 4.6 / 5 | 2,802 |
| APH Drop & Go Birmingham | 4.7 / 5 | 2,792 |
APH Gatwick Reviews
Reviews.io: 4.9 / 5 from 45,875 reviews Google: 4.7 / 5 from 16,897 reviews
APH Gatwick Park & Ride is the highest-volume reviewed car park in the portfolio and one of the most reviewed airport parking products in the UK. The 4.9 on Reviews.io from nearly 46,000 bookings is exceptional at this scale – maintaining a score that high requires consistent operational delivery, not occasional excellence.
Customers consistently highlight three things across both platforms: shuttle frequency and speed, staff helpfulness with luggage, and smooth, quick collection on return.
“Very efficient, easy to book. Also discounted prices are a lot cheaper than competitors.” – Mr. B (Reviews.io, verified)
“Pick up and drop off process was good as always.” – Mr. A (Reviews.io, verified)
“Used many times and always reliable.” – Mr. H (Reviews.io, verified)
“Landed after midnight and didn’t wait even 10 minutes for the shuttle bus. When I arrived at the parking lot, my keys and the car were ready.” – Edi Poliakova (Google)
“Cameras are everywhere which is really reassuring. You simply pull up, unload and go to reception – there was a bus waiting to take me within seconds.” – Trav C (Google)
One thing to know: The Gatwick car park is uncovered. For most travellers this is a non-issue, but if you’re leaving a vehicle for several weeks in winter, it’s worth factoring in.
Read all APH Gatwick reviews → | Compare Gatwick parking prices →
APH Manchester Reviews
Reviews.io: 4.8 / 5 from 26,113 reviews Google: 4.4 / 5 from 8,897 reviews
APH Manchester Park & Ride holds a 4.8 on Reviews.io across more than 26,000 verified bookings – placing it firmly among the best-performing off-airport car parks at Manchester, which is one of the UK’s most competitive parking markets. The slightly lower Google score of 4.4 reflects the broader base of unprompted reviews, where occasional shuttle timing issues appear more frequently.
“Only waited a few minutes either way, friendly staff at the terminal ten minutes later, couldn’t be better.” – Mr. T (Reviews.io, verified)
“Smooth process, as usual, no issues when we were almost a day late.” – Mr. C (Reviews.io, verified)
“Have used APH for several years. Easy to book and alter if needed. Well organised and confident that our car is safe and secure.” – Mr. Y (Reviews.io, verified)
“Quick and efficient and buses running regularly so you’re not waiting around and the car isn’t driven around for miles.” – Matt Barnes (Google)
One theme from lower-rated reviews: A small number of customers note that shuttle frequency can be uneven during very busy periods and advise allowing extra time on return. Worth factoring in if you have a tight connection.
Read all APH Manchester reviews → | Compare Manchester parking prices →
APH Cardiff Reviews
Reviews.io: 5.0 / 5 from 6,953 reviews Google: 4.6 / 5 from 2,456 reviews
APH Cardiff – formerly the Highwayman – is the standout location in the portfolio on Reviews.io, with a perfect 5.0 from nearly 7,000 verified bookings. That score is rare at any volume. The warmth of Cardiff’s customer feedback is consistent across both platforms, with staff interaction being the most frequently praised element.
“Excellent service provided. Comfortable ride to and from airport. Very pleasant drivers. Very happy.” – Mr. H (Reviews.io, verified)
“Excellent customer service, easy information to follow from time of booking. Check in quick and easy, clean toilet facilities. The staff are fabulous, always friendly, happy to help. Upon return they are always there waiting! Drop off and pick up right by airport doors. Faultless – we always use them.” – Mrs. A (Reviews.io, verified)
“Once again we were really pleased with our visit to APH Cardiff, we were efficiently dealt with at reception and at the end of our holiday were promptly taken back to retrieve our car.” – Mr. T (Reviews.io, verified)
“Arriving very early in the morning (5am), it was a pleasant surprise to find the bus already warm and ready to go. The staff were incredibly friendly and welcoming.” – Chris Jackson (Google)
Worth knowing: Several Google reviews note that prices have risen since APH took over the Highwayman. Service quality scores remain the highest in the portfolio, but if price is the primary factor it’s worth comparing the current rate against Cardiff alternatives.
Read all APH Cardiff reviews → | Compare Cardiff parking prices →
APH Birmingham Reviews
Reviews.io (Drop & Go): 4.7 / 5 from 2,792 reviews Google (self park): 4.3 / 5 from 6,033 reviews
Birmingham has two distinct APH products, which explains the two separate scores. The Drop & Go service – where a driver takes the car and parks it for you – holds a 4.7 on Reviews.io from nearly 2,800 reviews. The self-park operation, where you keep your keys and take the shuttle, has a 4.3 on Google from 6,000+ reviews.
Drop & Go (Reviews.io, 4.7):
“Friendly, helpful staff, quick and easy to park and go.” – Miss. A (Reviews.io, verified)
“I think it’s a great service and the drivers are so helpful, I would highly recommend APH.” – Mrs. H (Reviews.io, verified)
“The whole process works like a well oiled machine.” – Mr. S (Reviews.io, verified)
“As always, an effortless experience with friendly welcoming staff and facilities. Will continue to use and recommend.” – Mrs. P (Reviews.io, verified)
Self park (Google, 4.3):
“Just so handy, inexpensive and the staff are always friendly. I think the fleet of transfer buses have been changed since I last parked here. An even better experience now!” – Martin Wright (Google)
The honest picture on self park: A small number of Google reviews flag isolated incidents of discourteous staff, particularly on shuttle buses. These appear to be exceptions given the 4.3 across 6,000+ submissions, but APH publishes these accounts in full, which is the right approach.
Read all APH Birmingham reviews → | Compare Birmingham parking prices →
APH Luton Reviews
Reviews.io: 4.6 / 5 from 2,802 reviews Google: 4.2 / 5 from 1,747 reviews
APH Luton Self Park holds a 4.6 on Reviews.io from nearly 2,800 verified bookings – meaningfully higher than its 4.2 Google score, which includes a wider range of unprompted feedback. The gap between the two scores is the largest in the portfolio and is worth understanding: the Reviews.io score reflects customers who completed a booking and were invited to review; the Google score picks up a broader range including customers who may have encountered issues with space availability or navigation within the car park.
“Great price, staff friendly, recommend.” – Miss. P (Reviews.io, verified)
“Easy to find, secure with regular shuttle – only had to wait a few minutes both ways.” – Mrs. W (Reviews.io, verified)
“Easy, convenient service for Luton. Frequent transfers. Would use again.” – Mr. G (Reviews.io, verified)
One recurring theme in lower-rated Google reviews: Customers note it can be difficult to spot available spaces when the car park is busy, and the layout means reversing out of a lane when full. APH responded publicly to this feedback, stating that comments have been passed to the relevant team.
Key context: Luton Airport’s on-site forecourt charge is £10 for up to 15 minutes, with a 7-minute shuttle from Mid Stay. APH Luton typically represents meaningful savings versus on-airport alternatives, which is reflected consistently in the value comments.
Read all APH Luton reviews → | Compare Luton parking prices →
APH Stansted Reviews
Reviews.io: 4.6 / 5 from 6,032 reviews Google: 3.8 / 5 from 593 reviews
Stansted shows the most interesting contrast in the portfolio. On Reviews.io – where reviews are tied to verified bookings – APH Stansted holds a 4.6 from over 6,000 reviews. On Google, the score is 3.8 from 593 reviews. Both scores are published here transparently.
The gap is partly explained by the nature of the two platforms, and partly by the Stansted product itself, which uses a Meet & Greet model (APH takes your keys and parks the car) rather than a self-park facility. Meet & Greet services attract more scrutiny, and the Reviews.io data – collected from verified bookers who completed the full service – reflects a considerably more positive picture than the Google score alone suggests.
Reviews.io (4.6):
“Excellent service. Easy transfer and pick up. Staff really professional and friendly. Wouldn’t hesitate to use again.” – Mrs. M (Reviews.io, verified)
“Easy and efficient way to get to the airport.” – Miss. K (Reviews.io, verified)
“Great service.” – Mrs. D (Reviews.io, verified)
Google (3.8 – includes critical feedback APH publishes in full):
One reviewer flagged a wait on pick-up and difficulty identifying the driver’s car. APH responded publicly on the Reviews.io platform: “Your feedback regarding clearer vehicle identification, such as providing a registration number, is very important and will be passed on to the relevant team. We will also look into how we can make this information clearer for customers in the future.”
That response, published on the review itself, is the right way to handle critical feedback – acknowledge, explain, and commit to improvement.
If you’re flying from Stansted: The Reviews.io score of 4.6 from 6,032 verified bookings is the more statistically reliable signal for the actual service experience. The Google score of 3.8 from 593 reflects a smaller and more variable sample. Both are here for you to weigh up.
Read all APH Stansted reviews → | Compare Stansted parking prices →
How APH Collects and Publishes Reviews Across Three Platforms
| Platform | How reviews are collected | Can APH filter them? | Volume |
|---|---|---|---|
| Trustpilot | Invitation after verified booking | No | 49,151 |
| Open to any Google user | No | 27,623 | |
| Reviews.io | Invitation after verified booking, tied to specific product | No | ~90,567 |
Every review is published. APH’s policy across all three platforms is to make every rating visible – including the critical ones. The 3.8 at Stansted on Google and the occasional 1-star reviews at other locations are not hidden. That transparency is a meaningful differentiator from operators who only surface their best feedback.
APH responds to reviews. Negative reviews are followed up publicly by the APH team, as visible in the Stansted and Luton responses shown above. The responses are on the public record.
Frequently Asked Questions About APH Reviews
Is APH trustworthy? APH has operated for over 45 years and holds ratings of 4.6–4.9 across more than 170,000 verified reviews on Trustpilot, Google, and Reviews.io. It has won Best Airport Parking Company at the British Travel Awards 15 consecutive times. The review volume and platform independence make these scores a reliable indicator of service quality.
Which APH location has the best reviews? APH Cardiff holds a perfect 5.0 on Reviews.io from 6,953 verified bookings – the highest score in the portfolio. APH Gatwick is the highest-volume with 4.9 from 45,875 Reviews.io reviews and 4.7 from 16,897 Google reviews.
Which APH location has the lowest rating? APH Stansted has a 3.8 on Google from 593 reviews, the lowest Google score in the portfolio. However, its Reviews.io score is 4.6 from 6,032 verified bookings – considerably higher, and based on a much larger verified sample. APH publishes both scores transparently.
What is the difference between the Google and Reviews.io scores? Google is open to any Google user and captures a broad range of feedback, including unprompted reviews. Reviews.io is invitation-only after a verified booking, which typically produces higher scores and larger volume at the individual product level. Both are valid and both are published here.
Are APH Reviews.io reviews genuine? Yes. Reviews.io reviews for APH are linked to verified booking transactions. Only customers who completed a booking receive an invitation to review. Reviews are published by Reviews.io independently of APH.
Does APH respond to negative reviews? Yes. APH monitors and responds to critical reviews on Trustpilot, Google, and Reviews.io. Responses are public and visible on each platform.
How does APH compare to other airport parking companies? A combined 4.6-4.9 rating across 170,000+ reviews puts APH among the most reviewed and highest-rated airport parking operators in the UK. Most competitors have significantly fewer reviews, making their scores statistically less reliable, or have lower aggregate ratings at comparable volume.
Ratings current as of June 2026. All scores update in real time on Trustpilot, Google, and Reviews.io.
⭐⭐⭐⭐⭐ Brilliant Service and Great Value for Frequent Flyers!
I have been a frequent flyer using Gatwick’s official Long Stay parking for years, but after a recommendation, I decided to give APH a try—and I am so glad I did.
Excellent Value: Their pricing for a 10-day stay was far more reasonable than other Gatwick parking options I looked at.
Fantastic Staff: From start to finish, the service was brilliant. The team is incredibly helpful, friendly, and welcoming.
Attentive Drivers: The shuttle drivers all had smiles on their faces and went out of their way to help lift my bags into the luggage compartment.
Quick Transits: The shuttle buses run frequently, and it’s just a short, smooth drive straight to the terminal departures.
Zero Hassle: Your car is kept in a highly secure location, and when you return, it is already parked up and waiting for your collection.
Shuttle bus was about to leave but when the driver saw us he stopped to let us on. He was one of the nicest bus drivers I’ve had the pleasure of meeting. Friendly and helpful even when we got to the car park. He was around making sure people could find their cars.
Whoever was driving from Gatwick North at around 01:30, I sincerely hope his manager knows his worth.
Now for the rest of the company.
Bookings is easy
Checking in/drop off, again easy
Collection is easy
It’s the most stress free part of my holiday and I would highly recommend to all.
I used APH car park near Gatwick when leaving my car for a trip, and the whole experience was excellent from start to finish.
Arrival was smooth and well-organised, with friendly and efficient staff who made the check-in process quick and easy. The site was clearly signposted and easy to find. The shuttle transfer to the terminal was prompt, comfortable, and only took around 10–12 minutes, which made getting to the airport completely stress-free.
While I was away, I felt confident that my car was safe and secure. The car park is well-lit, monitored, and professionally run. On return, everything worked perfectly — the shuttle arrived on time and my car was ready exactly as expected.
Overall, APH offers fantastic value for money, excellent customer service, and a very smooth experience. I wouldn’t hesitate to use them again and would highly recommend them to anyone needing reliable airport parking near Gatwick
The shuttle bus does indeed come frequently even during those holiday periods. And the time to travel to and from the airport is totally worth the price saved compared to other airport services.
I will be using this service again in future. Thank you APH
The bus drivers were lovely and in particular to the driver who picked us up at 2200hrs on the 27th was a Gentleman and a absolute pleasure.
Hats off to yous and we look forward to using yous again
Top quality, friendly service. Thank you very much!
The facilities are excellent and the prices are fair. The drivers on the transfers deserve a mention who go beyond there duties when helping to load luggage ect.
Don't confuse APH with another outfit across town who are the opposite in every aspect.
Staff always very polite and helpful with bags.
I’ve used other parking services and places like Heathrow before which I’ve not had the best experience with, but APH Gatwick always gets recommended by me.
Site is very modern and clean, all tarmac which means your car isn’t left in a muddy field
As you come in you enter a huge drive thru where a 360 degree photo of your vehicle is taken, to avoid any issues about damages etc
The bus services are frequent and easy to understand
Cannot recommend them more
At the airport (North Terminal), the bus stop was a slightly longer walk than some others, but still perfectly manageable. The return journey was just as straightforward, I sent the required text to confirm we had landed and got back on the bus, timing it well so it arrived just as I reached the stop. The trip back to the car park took around 10 minutes.
Even in the early hours of the morning, staff greeted us with smiles. My key was handed back promptly, and my car was parked nearby in a clearly marked area, making it easy to find.
Overall, I was very happy with the service and will definitely use APH again.
Lots of parking spaces and the bus only takes 10 minutes to the terminal.
