Over 7,000 verified customers have reviewed APH Cardiff Park & Ride (formerly Highwayman Parking) – and the verdict is clear. Read real experiences from South Wales travellers, see our independent ratings, and find out exactly what to expect before you book.
Our Review Ratings at a Glance
We don’t just ask customers how we’re doing – we publish every verified rating, good and bad, on independent platforms. Here’s how APH Cardiff currently performs:
Google Reviews
4.6 / 5
519+ verified Google reviews
See all Google ratings →
British Travel Awards
15× Winner
Best Airport Parking Company
UK’s most recognised travel accolade
What Customers Say About APH Cardiff
These are real, unedited reviews from verified customers collected via Reviews.io and Google. We’ve grouped them by the themes travellers mention most often.
On the shuttle transfer
“Straight to the airport with no waiting. Even though our flight was delayed, the bus was waiting for us on return. Will definitely use again.”
– Mr D., verified customer
“The return pick-up was waiting and my car was ready. Possibly quicker than walking around the car park – superb!”
– Mr P., verified customer
On staff and service
“Excellent service. Stress-free transfer to the airport and back. Staff very polite and helpful. Would recommend.”
– Mrs R., verified customer
“From the moment we arrived everything was taken care of. Helpful staff, clean transport, and our car parked right by drop-off. Couldn’t ask for better treatment.”
– Mr R., verified customer
On peace of mind and security
“APH provide such an efficient and friendly service, and much easier than using the airport car park.”
– Ms L., verified Reviews.io customer
“Dropped the car off and on the bus within 10 minutes to the airport. Upon return the bus was full another turned up within minutes. Drivers on both journeys very helpful.”
– Mr D., verified Reviews.io customer
Read all 7,000+ verified APH Cardiff reviews on Reviews.io →
Just hope new APH ownership don't increase the cost and also we await to see if Cardiff airport stays open after June 2025 .......
It was a five star service from start to finish, fantastic customer service on arrival, fast service to the airport less than five minutes in the mini bus. Our flight was delayed and baggage took 45 minutes to be get through but the bus was exactly where it said it would be when we got outside. Will definitely be using again, cannot fault it in anyway, would highly recommend 👌
What the Reviews Tell Us: The 5 Things Customers Value Most
After analysing thousands of reviews, five themes consistently come up. Here’s what real customers highlight – and what we’ve built our service around.
1. The shuttle runs when it should
Every 15 minutes. 5 to 7 minutes to the terminal. No waiting around, no uncertainty. The shuttle is the most-mentioned positive in our reviews, particularly on return journeys after a flight delay – customers regularly note the bus was there regardless of late arrivals.
2. Your keys come back to you on the bus
On return, you don’t collect your keys from an office – they’re handed to you on the minibus. It sounds like a small thing. Customers mention it again and again. Getting back into your car and driving away without a separate queue or admin step makes a real difference after a long journey.
3. Staff who are genuinely helpful
“Polite”, “friendly”, “helpful” – these words appear in hundreds of independent reviews. APH Cardiff has operated for over 45 years, and the consistency of staff quality is something we’re proud of. Many customers return specifically because of the people, not just the price.
4. Security you can verify
CCTV throughout. Barrier-controlled access. Uniformed staff on site. Secure perimeter fencing. These aren’t just marketing points – they’re the physical infrastructure behind thousands of reviews that mention leaving a car with confidence. Customers travelling for one night or three weeks use the same site.
5. Price that holds what it promises
Book online at APH.com and the price you see is the price you pay. No hidden charges at the barrier. No upgrade surprises. Advance booking typically secures the best rate, and a confirmation email lands immediately with everything you need for departure day.
APH Cardiff Park & Ride: Key Facts for First-Time Customers
If you’re considering APH Cardiff for the first time and want to know exactly what you’re booking, here’s a plain-English summary of how it works – drawn from the questions our reviews team sees most often.
| Question | Answer |
|---|---|
| What was Highwayman Parking Cardiff? | The site now trading as APH Cardiff Park & Ride operated as Highwayman Secure Airport Parking for decades. APH acquired the site; the team, location, and standards remain the same. |
| How far is it from Cardiff Airport? | The car park is just minutes from the terminal. The shuttle transfer takes 5-7 minutes each way. |
| How often does the shuttle run? | Every 15 minutes. The last bus back waits for the final arrivals of the day. |
| Do I need to print anything? | No. Your booking confirmation email contains everything you need. Staff can also look you up by registration plate. |
| What if my flight is delayed? | The return shuttle operates to meet arriving passengers. Many reviews specifically mention APH being there despite delayed flights. |
| Is it cheaper than the airport car park? | In most cases, yes – especially when booked in advance online at APH.com. |
Frequently Asked Questions
Yes. Our Reviews.io ratings are collected from verified purchasers only – customers who have actually completed a booking. The 7,000+ reviews on Reviews.io and 519+ on Google are independently hosted and cannot be edited or removed by APH. You can read them in full on each platform.
Yes. APH Cardiff Park & Ride is the same site previously known as Highwayman Secure Airport Parking (also listed as Highwayman Parking Cardiff). APH acquired the operation; the location on the approach to Cardiff Airport, the staff team, and the security infrastructure remain unchanged. If you have an old booking reference from Highwayman, contact APH’s customer service team.
APH Cardiff Park & Ride is an off-airport car park located a short shuttle ride from the terminal. It typically offers lower prices than on-airport parking, particularly for stays of three days or more. The shuttle runs every 15 minutes, taking 5–7 minutes to the terminal – comparable in total journey time to walking from many on-airport bays. Security features (CCTV, barriers, uniformed staff) are equivalent or exceed standard surface parking.
APH Cardiff features 24-hour CCTV coverage, barrier-controlled entry and exit, a secure perimeter fence, and uniformed security staff on site. The site has operated as a professional, staffed car park for over 45 years. APH has won the British Travel Awards’ Best Airport Parking Company title 15 times.
Yes. Bookings made at APH.com can be amended or cancelled in line with APH’s standard booking conditions. Check your confirmation email for your specific booking terms, or log in to your APH account to manage your reservation.
APH Cardiff holds a 4.6 out of 5 rating on Google from over 519 verified reviews. Common themes in Google reviews include reliable shuttle timing, helpful staff, and the efficiency of the key handover on the return bus. You can read the full Google listing via the link in our ratings section above.
APH Cardiff can accommodate customers with accessibility requirements. If you need specific assistance – for example, wheelchair access or help with luggage – please contact APH’s customer service team when booking or in advance of your stay so arrangements can be confirmed.
Ready to Book?
Join over 7,800 verified customers who’ve rated APH Cardiff Airport Parking across Google and Reviews.io. Prices are lowest when you book in advance – check availability and secure your space at APH.com.