Independent, impartial and trustworthy customer reviews of APH collected by Trustpilot, Reviews.io and Google.
APH Airport Parking Reviews: What 170,000+ Real Customers Say
APH holds a 4.6-4.9 rating across more than 170,000 verified reviews on three independent platforms – Trustpilot, Google, and Reviews.io. That makes APH one of the most reviewed airport parking operators in the UK, with a review base large enough that the scores genuinely reflect operational quality rather than a handful of cherry-picked responses.
Here is the full picture across every platform and location:
Trustpilot + Google (all locations combined)
| Platform / Location | Rating | Reviews |
|---|---|---|
| Trustpilot (all locations) | 4.6 / 5 | 49,151 |
| Google – APH Gatwick | 4.7 / 5 | 16,897 |
| Google – APH Manchester | 4.4 / 5 | 8,897 |
| Google – APH Cardiff | 4.6 / 5 | 2,456 |
| Google – APH Birmingham | 4.3 / 5 | 6,033 |
| Google – APH Luton | 4.2 / 5 | 1,747 |
| Google – APH Stansted | 3.8 / 5 | 593 |
| Google + Trustpilot combined | 4.60 / 5 | 77,401 |
Reviews.io (verified booking reviews, by product)
| Product | Rating | Reviews |
|---|---|---|
| APH Gatwick Park & Ride | 4.9 / 5 | 45,875 |
| APH Manchester Park & Ride | 4.8 / 5 | 26,113 |
| APH Cardiff Park & Ride (formerly Highwayman) | 5.0 / 5 | 6,953 |
| APH Stansted | 4.6 / 5 | 6,032 |
| APH Luton Self Park | 4.6 / 5 | 2,802 |
| APH Drop & Go Birmingham | 4.7 / 5 | 2,792 |
APH Gatwick Reviews
Reviews.io: 4.9 / 5 from 45,875 reviews Google: 4.7 / 5 from 16,897 reviews
APH Gatwick Park & Ride is the highest-volume reviewed car park in the portfolio and one of the most reviewed airport parking products in the UK. The 4.9 on Reviews.io from nearly 46,000 bookings is exceptional at this scale – maintaining a score that high requires consistent operational delivery, not occasional excellence.
Customers consistently highlight three things across both platforms: shuttle frequency and speed, staff helpfulness with luggage, and smooth, quick collection on return.
“Very efficient, easy to book. Also discounted prices are a lot cheaper than competitors.” – Mr. B (Reviews.io, verified)
“Pick up and drop off process was good as always.” – Mr. A (Reviews.io, verified)
“Used many times and always reliable.” – Mr. H (Reviews.io, verified)
“Landed after midnight and didn’t wait even 10 minutes for the shuttle bus. When I arrived at the parking lot, my keys and the car were ready.” – Edi Poliakova (Google)
“Cameras are everywhere which is really reassuring. You simply pull up, unload and go to reception – there was a bus waiting to take me within seconds.” – Trav C (Google)
One thing to know: The Gatwick car park is uncovered. For most travellers this is a non-issue, but if you’re leaving a vehicle for several weeks in winter, it’s worth factoring in.
Read all APH Gatwick reviews → | Compare Gatwick parking prices →
APH Manchester Reviews
Reviews.io: 4.8 / 5 from 26,113 reviews Google: 4.4 / 5 from 8,897 reviews
APH Manchester Park & Ride holds a 4.8 on Reviews.io across more than 26,000 verified bookings – placing it firmly among the best-performing off-airport car parks at Manchester, which is one of the UK’s most competitive parking markets. The slightly lower Google score of 4.4 reflects the broader base of unprompted reviews, where occasional shuttle timing issues appear more frequently.
“Only waited a few minutes either way, friendly staff at the terminal ten minutes later, couldn’t be better.” – Mr. T (Reviews.io, verified)
“Smooth process, as usual, no issues when we were almost a day late.” – Mr. C (Reviews.io, verified)
“Have used APH for several years. Easy to book and alter if needed. Well organised and confident that our car is safe and secure.” – Mr. Y (Reviews.io, verified)
“Quick and efficient and buses running regularly so you’re not waiting around and the car isn’t driven around for miles.” – Matt Barnes (Google)
One theme from lower-rated reviews: A small number of customers note that shuttle frequency can be uneven during very busy periods and advise allowing extra time on return. Worth factoring in if you have a tight connection.
Read all APH Manchester reviews → | Compare Manchester parking prices →
APH Cardiff Reviews
Reviews.io: 5.0 / 5 from 6,953 reviews Google: 4.6 / 5 from 2,456 reviews
APH Cardiff – formerly the Highwayman – is the standout location in the portfolio on Reviews.io, with a perfect 5.0 from nearly 7,000 verified bookings. That score is rare at any volume. The warmth of Cardiff’s customer feedback is consistent across both platforms, with staff interaction being the most frequently praised element.
“Excellent service provided. Comfortable ride to and from airport. Very pleasant drivers. Very happy.” – Mr. H (Reviews.io, verified)
“Excellent customer service, easy information to follow from time of booking. Check in quick and easy, clean toilet facilities. The staff are fabulous, always friendly, happy to help. Upon return they are always there waiting! Drop off and pick up right by airport doors. Faultless – we always use them.” – Mrs. A (Reviews.io, verified)
“Once again we were really pleased with our visit to APH Cardiff, we were efficiently dealt with at reception and at the end of our holiday were promptly taken back to retrieve our car.” – Mr. T (Reviews.io, verified)
“Arriving very early in the morning (5am), it was a pleasant surprise to find the bus already warm and ready to go. The staff were incredibly friendly and welcoming.” – Chris Jackson (Google)
Worth knowing: Several Google reviews note that prices have risen since APH took over the Highwayman. Service quality scores remain the highest in the portfolio, but if price is the primary factor it’s worth comparing the current rate against Cardiff alternatives.
Read all APH Cardiff reviews → | Compare Cardiff parking prices →
APH Birmingham Reviews
Reviews.io (Drop & Go): 4.7 / 5 from 2,792 reviews Google (self park): 4.3 / 5 from 6,033 reviews
Birmingham has two distinct APH products, which explains the two separate scores. The Drop & Go service – where a driver takes the car and parks it for you – holds a 4.7 on Reviews.io from nearly 2,800 reviews. The self-park operation, where you keep your keys and take the shuttle, has a 4.3 on Google from 6,000+ reviews.
Drop & Go (Reviews.io, 4.7):
“Friendly, helpful staff, quick and easy to park and go.” – Miss. A (Reviews.io, verified)
“I think it’s a great service and the drivers are so helpful, I would highly recommend APH.” – Mrs. H (Reviews.io, verified)
“The whole process works like a well oiled machine.” – Mr. S (Reviews.io, verified)
“As always, an effortless experience with friendly welcoming staff and facilities. Will continue to use and recommend.” – Mrs. P (Reviews.io, verified)
Self park (Google, 4.3):
“Just so handy, inexpensive and the staff are always friendly. I think the fleet of transfer buses have been changed since I last parked here. An even better experience now!” – Martin Wright (Google)
The honest picture on self park: A small number of Google reviews flag isolated incidents of discourteous staff, particularly on shuttle buses. These appear to be exceptions given the 4.3 across 6,000+ submissions, but APH publishes these accounts in full, which is the right approach.
Read all APH Birmingham reviews → | Compare Birmingham parking prices →
APH Luton Reviews
Reviews.io: 4.6 / 5 from 2,802 reviews Google: 4.2 / 5 from 1,747 reviews
APH Luton Self Park holds a 4.6 on Reviews.io from nearly 2,800 verified bookings – meaningfully higher than its 4.2 Google score, which includes a wider range of unprompted feedback. The gap between the two scores is the largest in the portfolio and is worth understanding: the Reviews.io score reflects customers who completed a booking and were invited to review; the Google score picks up a broader range including customers who may have encountered issues with space availability or navigation within the car park.
“Great price, staff friendly, recommend.” – Miss. P (Reviews.io, verified)
“Easy to find, secure with regular shuttle – only had to wait a few minutes both ways.” – Mrs. W (Reviews.io, verified)
“Easy, convenient service for Luton. Frequent transfers. Would use again.” – Mr. G (Reviews.io, verified)
One recurring theme in lower-rated Google reviews: Customers note it can be difficult to spot available spaces when the car park is busy, and the layout means reversing out of a lane when full. APH responded publicly to this feedback, stating that comments have been passed to the relevant team.
Key context: Luton Airport’s on-site forecourt charge is £10 for up to 15 minutes, with a 7-minute shuttle from Mid Stay. APH Luton typically represents meaningful savings versus on-airport alternatives, which is reflected consistently in the value comments.
Read all APH Luton reviews → | Compare Luton parking prices →
APH Stansted Reviews
Reviews.io: 4.6 / 5 from 6,032 reviews Google: 3.8 / 5 from 593 reviews
Stansted shows the most interesting contrast in the portfolio. On Reviews.io – where reviews are tied to verified bookings – APH Stansted holds a 4.6 from over 6,000 reviews. On Google, the score is 3.8 from 593 reviews. Both scores are published here transparently.
The gap is partly explained by the nature of the two platforms, and partly by the Stansted product itself, which uses a Meet & Greet model (APH takes your keys and parks the car) rather than a self-park facility. Meet & Greet services attract more scrutiny, and the Reviews.io data – collected from verified bookers who completed the full service – reflects a considerably more positive picture than the Google score alone suggests.
Reviews.io (4.6):
“Excellent service. Easy transfer and pick up. Staff really professional and friendly. Wouldn’t hesitate to use again.” – Mrs. M (Reviews.io, verified)
“Easy and efficient way to get to the airport.” – Miss. K (Reviews.io, verified)
“Great service.” – Mrs. D (Reviews.io, verified)
Google (3.8 – includes critical feedback APH publishes in full):
One reviewer flagged a wait on pick-up and difficulty identifying the driver’s car. APH responded publicly on the Reviews.io platform: “Your feedback regarding clearer vehicle identification, such as providing a registration number, is very important and will be passed on to the relevant team. We will also look into how we can make this information clearer for customers in the future.”
That response, published on the review itself, is the right way to handle critical feedback – acknowledge, explain, and commit to improvement.
If you’re flying from Stansted: The Reviews.io score of 4.6 from 6,032 verified bookings is the more statistically reliable signal for the actual service experience. The Google score of 3.8 from 593 reflects a smaller and more variable sample. Both are here for you to weigh up.
Read all APH Stansted reviews → | Compare Stansted parking prices →
How APH Collects and Publishes Reviews Across Three Platforms
| Platform | How reviews are collected | Can APH filter them? | Volume |
|---|---|---|---|
| Trustpilot | Invitation after verified booking | No | 49,151 |
| Open to any Google user | No | 27,623 | |
| Reviews.io | Invitation after verified booking, tied to specific product | No | ~90,567 |
Every review is published. APH’s policy across all three platforms is to make every rating visible – including the critical ones. The 3.8 at Stansted on Google and the occasional 1-star reviews at other locations are not hidden. That transparency is a meaningful differentiator from operators who only surface their best feedback.
APH responds to reviews. Negative reviews are followed up publicly by the APH team, as visible in the Stansted and Luton responses shown above. The responses are on the public record.
Frequently Asked Questions About APH Reviews
Is APH trustworthy? APH has operated for over 45 years and holds ratings of 4.6–4.9 across more than 170,000 verified reviews on Trustpilot, Google, and Reviews.io. It has won Best Airport Parking Company at the British Travel Awards 15 consecutive times. The review volume and platform independence make these scores a reliable indicator of service quality.
Which APH location has the best reviews? APH Cardiff holds a perfect 5.0 on Reviews.io from 6,953 verified bookings – the highest score in the portfolio. APH Gatwick is the highest-volume with 4.9 from 45,875 Reviews.io reviews and 4.7 from 16,897 Google reviews.
Which APH location has the lowest rating? APH Stansted has a 3.8 on Google from 593 reviews, the lowest Google score in the portfolio. However, its Reviews.io score is 4.6 from 6,032 verified bookings – considerably higher, and based on a much larger verified sample. APH publishes both scores transparently.
What is the difference between the Google and Reviews.io scores? Google is open to any Google user and captures a broad range of feedback, including unprompted reviews. Reviews.io is invitation-only after a verified booking, which typically produces higher scores and larger volume at the individual product level. Both are valid and both are published here.
Are APH Reviews.io reviews genuine? Yes. Reviews.io reviews for APH are linked to verified booking transactions. Only customers who completed a booking receive an invitation to review. Reviews are published by Reviews.io independently of APH.
Does APH respond to negative reviews? Yes. APH monitors and responds to critical reviews on Trustpilot, Google, and Reviews.io. Responses are public and visible on each platform.
How does APH compare to other airport parking companies? A combined 4.6-4.9 rating across 170,000+ reviews puts APH among the most reviewed and highest-rated airport parking operators in the UK. Most competitors have significantly fewer reviews, making their scores statistically less reliable, or have lower aggregate ratings at comparable volume.
Ratings current as of June 2026. All scores update in real time on Trustpilot, Google, and Reviews.io.
I’ve chosen APH Park and Ride for every one of my trips for years now — more than 20 visits, and it has never let me down. It offers fantastic value for money — easily the best prices around, with no hidden costs at all.
The location is perfect: very close to the airport, so you never waste time travelling. The shuttle bus service is brilliant — always clean, punctual, and runs frequently, so you’re never left waiting around. Everything is simple and stress‑free: easy to find, easy to park, and I always feel completely confident leaving my car there.
Reliable, great service, great prices — I wouldn’t use anywhere else! I recommend it to everyone. ✅🚗✈️
We have always found them to be excellent value for money!
I would personally like to thank Darren one of the drivers as I had inadvertently left my mobile phone in my car which was parked in the self park carpark.
Darren took my keys and personally got my mobile phone and arranged for a colleague to drop my phone and keys to me at the North Terminal.
Darren's excellent customer service ensured that we didn't miss our flight.
I will always recommend APH!
Thank you Darren!
Everything is very efficient, well organised and clearly well thought out. From the booking process through to dropping off and collecting the vehicle, the whole experience runs smoothly and gives confidence that things are being managed properly.
What stands out most, however, is the staff. Every member of staff I've interacted with has been courteous, professional and respectful. That might sound like a simple thing, but it makes a huge difference to the overall customer experience, particularly when you're travelling and want things to be as stress-free as possible.
It's clear that there are good systems in place, but it's also clear that the people working there care about delivering a good service. The combination of efficiency and genuinely good customer service is what keeps me coming back.
Credit should go to whoever is leading and managing the business, as well as to the staff on the ground who deliver the experience day in, day out. Their efforts are noticeable and appreciated.
I've used APH several times and wouldn't hesitate to use them again. Highly recommended for anyone looking for reliable, well-run airport parking with excellent customer service.
On return only had to wait about 10 mins for pick up. Both drivers were excellent but special mention to the return driver. He was polite, cheerful and helped everyone with bags. Despite it being 11pm he even gave a rendition of "wheels on the bus" for a young kid at the front.
The transfer bus service was excellent too. Unlike Purple Parking that we used last year, the bus drivers at APH loaded and unloaded all of our cases for us which was massively appreciated after a long journey. Every driver we came across was really friendly, chatty, and helpful, and they also gave very clear directions which made everything even easier.
Overall, a fantastic experience and one of the best airport parking services we have used. We would strongly recommend APH Gatwick to anyone travelling from Gatwick and we will definitely be using them again next year.