Independent, impartial and trustworthy customer reviews of APH collected by Trustpilot and Google.
You rate what we do
With more than 42 years of experience, we’re proud of our reputation for providing stellar customer service to travellers across the UK. Find out how this endorsement of our products and services is built on fully independent reviews from genuine customers sharing their real-world experiences.
What are Trustpilot reviews
Our reviews are genuine and provide a comprehensive view of the products we offer at APH. All reviews are gathered by internationally renowned ratings firm Trustpilot and are made available for customers to read. We don’t just choose the reviews we want you to see, every customer is given the opportunity to leave a review, which is why we are so proud of our excellent ratings.
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Why your reviews are important to us
Working with Trustpilot means that our reputation is based on results rather than words, as it should be. The experience we offer to passengers is apparent for everyone to see. Every person who books through APH has the option of rating us, which is why we’re so pleased with our 42 years of market-leading expertise.
APH Gatwick Reviews
We’ve been in the airport parking business at Gatwick for 42 years now, so we know we’re doing something right! However, it’s when our consumers tell us we’re doing well that matters most. As well customers voting us Best Airport Parking Company for 11 years running at the British Travel Awards, they also give us their feedback week in and week out about what we’re doing well and what we need to improve as part of our service.
APH Gatwick is rated 4.6/5 on Google by 1960 customers.
APH Manchester Reviews
For traveller’s arriving at Manchester Airport, the APH Car Park is a great park and ride location. We welcome all our customers to submit their reviews of APH Manchester, not just after they are pleased, but also if we fall short of expectations in any way. As the winner of Best Airport Parking Company at the British Travel Awards 11 times, we think it’s essential that we are kept on our toes so that we can ensure high-quality service and peace of mind.
APH Manchester is rated 4.4/5 on Google by 1144 customers.
APH Birmingham Reviews
Looking at parking options for Birmingham Airport? We think it’s important for us to share our APH Parking Birmingham reviews, which have been verified by Google. We all love hearing from pleased customers, but we also enjoy receiving any kind of constructive feedback so that we may learn and improve.
APH Birmingham is rated 4.3/5 on Google by 1058 customers.
APH Luton Reviews
Luton Airport is the fifth busiest airport in the United Kingdom, and it serves as a base for many of the country’s major low-cost airlines. Getting ahead of the crowd when reserving parking at Luton Airport will provide you with a safe and dependable service at an affordable price.
APH Luton is rated 3.5/5 on Google by 57 customers.
APH Stansted Reviews
If you’re flying from Stansted Airport and travelling by car, you’ll need to think about booking Stansted airport parking. Good news…your search is over. Whether you’re looking for a bargain or you need the quickest parking option, APH have done the work for you and have found the best deals on Park & Ride services, Meet & Greet deals and Official Stansted car parks.
APH Stansted is rated 3.7/5 on Google by 23 customers.
Along with the reassurance you’re booking airport parking through a company with over four decades of experience, exploring what other travellers thought of our services is a smart way to bring peace of mind. Collected and published by TrustPilot the following reviews are genuine, independent responses from our customers who have actually used the services they are rating. Click the link to see what people who really matter think. Here is what a few of our customers think.
APH Parking Reviews
Searcher One– “First class service. Dropped car off and there was a bus waiting to take us to the airport. Returned today(4/5/22). Sent text as soon as we had collected our luggage, bus arrived five minutes later. Collected our car and was on our way fifteen minutes later. Efficient and courteous staff plus added bonus of using our Tesco points. No complaints at all. Would definitely recommend”
Alan – “Great company very helpful and trust worthy. I booked some lounges with them then covid hit. They credited me which was fine. I asked them to book me another lounge recently! They said they didn’t deal with the particular one and offered me a refund from my credits, how good of them not taken refund sure will use the credits up soon.”
David– “A very well organised professional run company. So easy to drop of car, no wasted time. You were at the airport before you knew it. Have used this company quite a few times and will continue to do so. It would be a good idea if APH offered a good discount say after 7 days. Two weeks parking becomes to expensive. So for me a taxi becomes much more cost effective after 1 weeks APH parking. If they offered a good discount for the two weeks I would use them for our two week holidays.”
Gary – “I have been using APH at Manchester for years and always had excellent service. Had to cancel my booking during the Covid-19 pandemic and got a voucher to use and called this week to make a booking over the phone. I spoke to Sophie and got everything sorted in minutes. Fabulous service as always!”
Graham – “Excellent company!!! I booked this company 5th September, I had booked the week before with looking4airportparking.com but cancelled by phone and email after coming across TP reviews and being unable to get through to them on the one telephone number which is only answered 9-5. Eventually got through to them and said I’d have to pay £20 cancellation. No response at all from them since. I received a call about a half hour from Heathrow asking for my eta, I then received another call a short while later. I also got a call on arrival and a guy came to my car bang on time. I couldn’t understand much of what he said, a thick accent, noise etc but he flashed something on his phone in front of me, we checked the car over, I handed him the key and off we went. I had a call 15 mins or so later, “where is your car, our driver is waiting”. This was Edward Lloyd, then twigged that the guy who picked it up was the booking I had cancelled! The chap that phoned me from Edward Lloyd was straight on it, gave him the mobile numbers I had received and he went through them until he found the driver. He called me back about 15 mins later to say that they had got the car and have a good holiday. What fantastic service! Can’t thank them enough other than by booking with them for all further meet and greets. There’s some really bad operators out there but this firm is not only competitive but outstandingly honest and effient.”
One of the best operators for Gatwick airport parking. We use their park and ride service as the car park is just off the motorway junction and easy to find. The staff are very friendly, efficient and helpful and always seem happy. The bus drivers are excellent and always willing to help with heavy suitcases! If you book well in advance the prices are very competitive too. The booking system is easy and if you choose a flexible option you can cancel without any losses at very short notice. I am very happy to recomment this company.
Very quick and easy service. Staff were friendly and welcoming. Buses were frequent. Bus drivers on both occasions were happy and interactive with all the passengers and also helped with luggage. Thank you for making it a pleasant experience for me and my family. Would definitely recommend and use their services again.
Pretty alright experience with APH at Gatwick.Getting to the airport was easy, but a return at around 0330 was a bit trickier. We (20ish people) ended up waiting for the best part of 30 minutes for a bus to arrive. I contacted their depot, who were helpful.
Easy to get to.Quick bus ride to South terminal which then goes onto the North terminal.Queues were long for the return bus but the staff were cheerful and helpful even at 2am!Quick to pick up keys and leave.Positive experience and will use again.
Impeccable service! Staff in reception and Bus drivers are friendly and helpful. Good prices when compared to others and the best part, you don't lose any of your precious time waiting the bus to take to the airport. Highly recommended!
Good parking facility near Gatwick. It's around 15 minutes by free bus to reach airport. They drop you very close to the terminal, around 3 minutes walk. Parking prices are okay depending on when you book. I recommend this parking service.
Great service. Hassle free. Smooth check in and collection. The drivers were great. On our return the bus driver (Greg) helped everyone with their bags, smiled and had great attitude. It was a great way to come backs home. Would use again 100%
Simply outstanding, from check in to the bus amazing staff but all hats off to Jason, he took my suitcases x4 large ones loaded them carefully on the bus and even waited for my youngest child to use the toilet. He was very courteous and a true gentleman towards my family! APH management you need to look after him! He deserves a meal out
This is a fantastic service. Great value for money. The process was straight forward. Staff were very pleasant & helpful. I felt my car would be safe from knowing about APH to begin with. The bus was frequent & quick to the airport. The driver was clear to point out where we would be picked up. The driver was also very helpful with bags & very polite. I will definitely use this service again.
Easy to find(don't mind some previous reviews that were saying otherwise) as there are plenty of signs on the road before getting into the actual parking area.Staff sorted us in a few minutes and we hopped on the bus straight away for a 10 min transfer to the airport. The cars in the parking lot are not crowded, plenty of space on both sides of the car, when parked.You will get a ticket with a code that you need to send them by text message when you return, and all the additional steps you need to take.Price was the cheapest in the Gatwick area for my dates, so it was worth parking there.
Very safe & professional service. Dropped off car & went abroad. Checked in car easily with a member of the staff. Took the APH bus to the airport terminal. Upon returning to the UK boarded the APH Bus back to the car park complex, handed in receipt, received car keys & code to exit. Excellent service that I will use again.
Highly recommended parking here for Gatwick Airport. I can't fault them one thing, everything from start to end was smooth with no issues.I arrived here left my keys at the front counter and then dropped off via the bus. On the return it was the same thing, no hassle
Thoroughly deserved 5 star review. All staff were pleasant and helpful. I was travelling with my two children and the driver helped with our bags when we boarded the bus and on return, the driver took the bags off for us. The staff in the office were lovely. I called to let them know that my text was not going through to let them know I was on my way to pick up my car and they assured me my car would be there and ready for collection. It is refreshing to receive service like this today, APH you should be proud of your staff, they are amazing!
An incredibly easy, simple and friendly service. Wouldn't hesitate to book again or recommend to everyone. Open 24 hours a day, dropping off the car was smooth, a short bus journey to the airport. Made our holiday much easier, staff very friendly and helpful too! 🌟 🌟 🌟 🌟 🌟
What nice people at APH. They were very professional and it literally takes minutes from dropping off the keys to joining the APH bus to the airport.I booked my car with APH through a flight I purchased which was departing from Gatwick Airport and I was very impressed.The directions given were so easy to follow. Once you arrive at the parking facility you just pop into the checking in office.The office ladies will go through some security checks including your flight times and ID to make sure that it's you. They will provide you with a card which you must keep in a safe place as it has a mobile number and a code you will need to text APH when you land. This card is needed to get your car keys back. So please do not loose it! There are also details of where you can find the APH bus stop for the return bus journey back to the parking facility. Once you arrive at APH just hand back that card to reclaim your carkeys. They then give you a second card which has the location of your vehicle and the code for the exit gate.You are then told to pop your keys on the front seat of your car as they will take it to a parking space for you. I was directed outside where I hopped onto the APH bus which after a few minutes travels a short distance to Gatwick Airport. The bus came with two passengers lovely jolly guys who helped with the suitcases. It was so early in the morning and really cold.. But they were smiling and happy to all the people waiting to board the bus. Made my day that did after my long drive.They will provide you with a card which you must keep in a safe place as it has a number you will need to text APH when you land. It is the card you need to get your key back. It has details to the bus stop you will need to got to for the bus journey back to the parking facility at the end of your trip. You just need to hand back the card which has a code for you to reclaim your key. They then give you a second card which has the location of your vehicle and the code for the exit gate.It was super simple. I will definitely use APH again, it felt safe leaving my car there I wasn't worried about it and everything went so smoothly it was a pleasure to use them.
Excellent service for dropping off and pick up. We didn't need to wait for the shuttle either time, and easily worked out cheaper than a taxi to the airport. Will definitely be using APH again.
Absolute fantastic service. Each and every person we have dealt with over the several years we’ve been using this parking has been wonderful. The most helpful and easy parking service I’ve ever had the pleasure of using.
Fast efficient operation. Never had to wait too long for a bus, in fact this time the bus was waiting for us, which is ideal, since when you've just landed, you just want to get to the car.
Your bus drivers do not bother checking customers' tickets. I was actually a Purple Parking customer and I got on the wrong bus by mistake and had to go all the way back to Gatwick. I was probably not the first person and I will probably not be the last either. It's an easy enough mistake to make especially late at night after a long flight, especially as they both pick up at stop 6. Simple solution: check customer's tickets!
First time using non Airport parking facility. Slightly further away from airport compared to Gatwick Official one but I didn't find any problems. Buses run frequently and site is well lit and sign posted. Will certainly use again.
Car Park is spot on ! Modern place,on site covid testing, CCTV all around,360⁰ Car video,photo before drop off.Drop off car,drop of keys and in the bus in less than 3 minutes! Not far away from the airport ,maybe about 10,15 minutes.very friendly attitude on site and in bus,I would highly recommend,can't fault the service at all !
