We’ve been in the airport parking business at Gatwick for 38 years now so we know we’re doing something right! However, it’s when our customers tell that we’re doing well that really counts.
As well customers voting us Best Airport Parking Company for 9 years running at the British Travel Awards, they also give us their feedback week in and week out about what we’re doing well and what we need to improve as part of our service.
That’s because every customer who parks at APH receives a customer satisfaction survey after they return home from their trip, asking them about every aspect of their parking experience from their booking right through to leaving the car park on their return.
We love reading the comments from customers about APH’s Gatwick parking – the good and the bad – and post every one of them on a weekly basis onto aph.com. It’s only by knowing what we do well and what we’re not doing so well at that we can improve our service.
- Adrian – “Staff well organised; as is APH. APH is my preferred supplier and I’d use them all the time if available at all airports. Reliable!”
A – “Perhaps more signage needed to inform customers where to go as they come of the round about. We were driving at 4.00 in the morning and it was very dark, although I had satnav on a couple more signs directing us would have been useful.”
H – “Very good service at a competitive price.New location is closer to LGW. Buses run frequently and hence no long waits. Also, it’s great now they have a direct service to the terminals. Highly recommended!”
Alan – “Have used APH Gatwick several times now and each time there have been no issues. A fantastic service and great value for money.”
C – “I have used APH before. They have now moved to a new location which is closer to the airport. The transfer time is shorter now and I could not fault the service given.”
* All APH Gatwick customer satisfaction scores and reviews are correct at time of publication 09/01/2019.