We’ve been in the airport parking business at Gatwick for 42 years now so we know we’re doing something right! However, it’s when our customers tell that we’re doing well that really counts.
As well customers voting us Best Airport Parking Company for 11 years running at the British Travel Awards, they also give us their feedback week in and week out about what we’re doing well and what we need to improve as part of our service.
That’s because every customer who parks at APH receives a customer satisfaction survey after they return home from their trip, asking them about every aspect of their parking experience from their booking right through to leaving the car park on their return.
APH Gatwick parking has always worked tirelessly to offer the very best of secure parking at Gatwick Airport. This is why we’re passionate about always taking security one step further, and making sure travellers have complete confidence that their vehicle is safe, secure and being watched over at all times. With the latest computer-controlled digital CCTV covering the entire site, barrier-controlled entry and exit systems and full floodlighting over the entire site, the APH Gatwick parking team can care for vehicles throughout the day and night – 365 days a year. When it comes to security, APH has no blind-spots.
We love reading the comments from customers about APH’s Gatwick parking – the good and the bad – and post every one of them on a weekly basis onto aph.com. It’s only by knowing what we do well and what we’re not doing so well at that we can improve our service.
Here are a few comments from our customers:
Phillip M – “Great place to park your car. Clean, bright spacious site nice toilets and above all staff very helpful and cheerful“
Ashley B – “Def recommend. Staff here go above and beyond to make sure everything ran smoothly. Well done guys”
Silviu I- “Great car parking service to park your car while away”
Shelagh H- “Plenty of space easy to find and great value for money”
Norbert B- “APH Gatwick Airport Parking is a really useful company , it’s easy to book online . The location is just 10-12 minutes away from Gatwick Airport. The parking station it’s easy to find , there you can find clean toilets as well. Reception guys are friendly, you need to leave the keys to them and they will park for you. You will receive a little paper with a phone number and a reference code what you need to text them when you are landing. APH you done a good job for a first impression. Thank you!”
APH Parking Gatwick Reviews
Along with the reassurance you’re booking Gatwick airport parking through a company with over four decades of experience, exploring what other travellers thought of our services is a smart way to bring peace of mind. Collected and published by Google the following reviews are genuine, independent responses from customers who have actually used the services they are rating. We are rated 4.6 out of 5 by 1960 customers. Click the link to see what people who really matter think.
Excellent service. We’ve used them before and will always use them flying from Gatwick. Everyone we spoke with on the phone or met face to face were both helpful and polite. Booking was easy and very reasonably priced. They were punctual for collection/drop off and took the stress away over parking while away. Car even came back clean!! Excellent company wouldn’t use anyone else
Good check in service when you arrive. Was unsure about being told to just leave the car with the keys on the front seat as this could mean someone could have access to the car and some car have auto locking systems which mean if door was closed, car could lock with keys in it. Bus was regular to the terminal and driver greeted you at the door and helped with luggage, which was a nice touch and different to many other parking companies. When you are back in the airport after your trip, you just send a text message to the number provided to you and the car is ready for you to pick up when you get off the transfer bus. Really simple and time saving. Overall happy with this car park and will use again in the future.
Used them for the first time and I love the process they have. Very simple and quick. Drive in, park the car in front of their drop off office. Drop the keys, they give the receipt that tells you what to do when you get back. Hand keys over, board the bus (journey to airport takes about 10mins). Then once you have landed you text them a code they give you on that receipt then follow. Then instructions on the receipt to the bus stop, bus picks you up, go to key collection, walk to car in front of their office and drive off. Love it and would recommend it.
Really easy to find by following sat nav and sign posts. Easy check in. You leave the car keys with reception, then they move the car to a secure area. Toilets at reception. Frequent Buses available to drop you off at either North or South terminals. ( roughly 10 mins journey).Very friendly lady driving the bus who also helped us on with our cases.
Could not have been better! Reception staff when arriving and departing were friendly and helpful, despite it being the middle of the night and early morning; didn't have to even wait for the shuttle buses, they were there straight away for us; bus drivers were cheerful and helped us with our cases; car was ready and waiting as advertised and I have never seen such clean and fresh customer toilet facilities! Wonderful service, I highly recommend APH, Gatwick, thank you to all the lovely staff.
1st tine using APH and I have to say they were excellent. Pricing for high season July with a late booking was very good. Easy to find location, easy drop off and transfer. Dame upon return. Great service, great price, simple and easy service. Will use again
Good price parking with reputable company.Booked online. Easy to drop off a few miles from airport. Check in and leave keysJump on bus (every 10-15 mins) short journey to both terminals. Driver helps with casesOn return when you land you text a code to the number they give you. Pick up bus from where you were dropped. Hand in receipt back at car parkKeys returned and car is ready to drive away.Cars are parked very locally as only 0.4 miles put on the clock.Would definitely use again
Quick booking process, easy to find on gps. Reasonable price, Easy access to parking lot just follow the signs, fast check in at reception - by professional staff members - finally you get a ticket and instructions when coming back just send text you landed and they will prepare your car for pick up. Fast bus transport from parking to Gatwick terminals also easy to find bus stops on return. Inside the bus available space for luggage, also friendly bus driver. I highly recommend 👍
One of the easiest airport parking experience I've had. Booked using Tesco vouchers which made this very cost effective but was just over £100 for 2 weeks parking. The booking process was straightforward and I was given adequate instructions.The location was easy to find, you park your car just outside their office, hand your car keys in, receive a ticket for your return and get on a bus to the airport which is a short walk from their stop. This all took about 20 minutes.On landing text the number on the ticket, wait for a bus from their stop, get your keys from the office and hen you are directed to your car which is parked on the other side of the office from where you arrived in a clearly marked bay. Again all done in 20 minutes. Both drivers and receptionists were extremely friendly and helpful. Not sure what more they could do to make this easier. Well done and thank you.
We used the Gatwick parking and it was brilliant. Very helpful cheerful staff. When we had to return from holiday a day later they took care of it. The bus drivers were helpful with our luggage and everything went well. We only used the parking because of the rail strike but we are glad we picked APH. Thank you for making that part of the journey stress free.
One of the best operators for Gatwick airport parking. We use their park and ride service as the car park is just off the motorway junction and easy to find. The staff are very friendly, efficient and helpful and always seem happy. The bus drivers are excellent and always willing to help with heavy suitcases! If you book well in advance the prices are very competitive too. The booking system is easy and if you choose a flexible option you can cancel without any losses at very short notice. I am very happy to recomment this company.
Very quick and easy service. Staff were friendly and welcoming. Buses were frequent. Bus drivers on both occasions were happy and interactive with all the passengers and also helped with luggage. Thank you for making it a pleasant experience for me and my family. Would definitely recommend and use their services again.
Pretty alright experience with APH at Gatwick.Getting to the airport was easy, but a return at around 0330 was a bit trickier. We (20ish people) ended up waiting for the best part of 30 minutes for a bus to arrive. I contacted their depot, who were helpful.
Easy to get to.Quick bus ride to South terminal which then goes onto the North terminal.Queues were long for the return bus but the staff were cheerful and helpful even at 2am!Quick to pick up keys and leave.Positive experience and will use again.
Impeccable service! Staff in reception and Bus drivers are friendly and helpful. Good prices when compared to others and the best part, you don't lose any of your precious time waiting the bus to take to the airport. Highly recommended!
Good parking facility near Gatwick. It's around 15 minutes by free bus to reach airport. They drop you very close to the terminal, around 3 minutes walk. Parking prices are okay depending on when you book. I recommend this parking service.
Great service. Hassle free. Smooth check in and collection. The drivers were great. On our return the bus driver (Greg) helped everyone with their bags, smiled and had great attitude. It was a great way to come backs home. Would use again 100%
Simply outstanding, from check in to the bus amazing staff but all hats off to Jason, he took my suitcases x4 large ones loaded them carefully on the bus and even waited for my youngest child to use the toilet. He was very courteous and a true gentleman towards my family! APH management you need to look after him! He deserves a meal out
This is a fantastic service. Great value for money. The process was straight forward. Staff were very pleasant & helpful. I felt my car would be safe from knowing about APH to begin with. The bus was frequent & quick to the airport. The driver was clear to point out where we would be picked up. The driver was also very helpful with bags & very polite. I will definitely use this service again.