APH Gatwick Airport Parking Reviews

We’ve been in the airport parking business at Gatwick for 41 years now so we know we’re doing something right!  However, it’s when our customers tell that we’re doing well that really counts.

As well customers voting us Best Airport Parking Company for 11 years running at the British Travel Awards, they also give us their feedback week in and week out about what we’re doing well and what we need to improve as part of our service.

That’s because every customer who parks at APH receives a customer satisfaction survey after they return home from their trip, asking them about every aspect of their parking experience from their booking right through to leaving the car park on their return.

And now we’re pleased to be able to share those comments and experiences of APH Gatwick with everyone via our website’s page on Gatwick airport parking.

Is APH parking Safe?

APH Gatwick parking has always worked tirelessly to offer the very best of secure parking at Gatwick Airport. This is why we’re passionate about always taking security one step further, and making sure travellers have complete confidence that their vehicle is safe, secure and being watched over at all times.
With the latest computer-controlled digital CCTV covering the entire site, barrier-controlled entry and exit systems and full floodlighting over the entire site, the APH Gatwick parking team can care for vehicles throughout the day and night – 365 days a year. When it comes to security, APH has no blind-spots.

We love reading the comments from customers about APH’s Gatwick parking – the good and the bad – and post every one of them on a weekly basis onto aph.com.  It’s only by knowing what we do well and what we’re not doing so well at that we can improve our service.

Here are a few comments from our customers:

  • Phillip M – “Great place to park your car. Clean, bright spacious site nice toilets and above all staff very helpful and cheerful
  • Ashley B – “Def recommend. Staff here go above and beyond to make sure everything ran smoothly. Well done guys”
  • Silviu I- “Great car parking service to park your car while away”
  • Shelagh H- “Plenty of space easy to find and great value for money”
  • Norbert B- “APH Gatwick Airport Parking is a really useful company , it’s easy to book online . The location is just 10-12 minutes away from Gatwick Airport. The parking station it’s easy to find , there you can find clean toilets as well. Reception guys are friendly, you need to leave the keys to them and they will park for you. You will receive a little paper with a phone number and a reference code what you need to text them when you are landing. APH you done a good job for a first impression. Thank you!”

APH Parking Gatwick Reviews

Along with the reassurance you’re booking Gatwick airport parking through a company with over four decades of experience, exploring what other travellers thought of our services is a smart way to bring peace of mind. Collected and published by Google the following reviews are genuine, independent responses from customers who have actually used the services they are rating. We are rated 4.6 out of 5 by 1,722 customers. Click the link to see what people who really matter think.

APH - Gatwick Airport Parking
4.6
Based on 1923 reviews
powered by Google
Umran Mir
Umran Mir
07:42 19 May 22
Simply outstanding, from check in to the bus amazing staff but all hats off to Jason, he took my suitcases x4 large ones loaded them carefully on the bus and even waited for my youngest child to use the toilet. He was very courteous and a true gentleman towards my family! APH management you need to look after him! He deserves a meal out
Graham Baxter
Graham Baxter
19:56 25 Apr 22
This is a fantastic service. Great value for money. The process was straight forward. Staff were very pleasant & helpful. I felt my car would be safe from knowing about APH to begin with. The bus was frequent & quick to the airport. The driver was clear to point out where we would be picked up. The driver was also very helpful with bags & very polite. I will definitely use this service again.
Razvan Troaca
Razvan Troaca
10:48 20 Apr 22
Easy to find(don't mind some previous reviews that were saying otherwise) as there are plenty of signs on the road before getting into the actual parking area.Staff sorted us in a few minutes and we hopped on the bus straight away for a 10 min transfer to the airport. The cars in the parking lot are not crowded, plenty of space on both sides of the car, when parked.You will get a ticket with a code that you need to send them by text message when you return, and all the additional steps you need to take.Price was the cheapest in the Gatwick area for my dates, so it was worth parking there.
Alan G
Alan G
10:06 13 Apr 22
Very safe & professional service. Dropped off car & went abroad. Checked in car easily with a member of the staff. Took the APH bus to the airport terminal. Upon returning to the UK boarded the APH Bus back to the car park complex, handed in receipt, received car keys & code to exit. Excellent service that I will use again.
Tahir Liaqat
Tahir Liaqat
15:24 30 Mar 22
Very professional service. Yet again very nice friendly staff. Peace of mind knowing that your car will be safe and waiting for you when you get back.
Jamee
Jamee
12:44 29 Mar 22
Highly recommended parking here for Gatwick Airport. I can't fault them one thing, everything from start to end was smooth with no issues.I arrived here left my keys at the front counter and then dropped off via the bus. On the return it was the same thing, no hassle
Amanda Barnes
Amanda Barnes
13:06 28 Mar 22
Thoroughly deserved 5 star review. All staff were pleasant and helpful. I was travelling with my two children and the driver helped with our bags when we boarded the bus and on return, the driver took the bags off for us. The staff in the office were lovely. I called to let them know that my text was not going through to let them know I was on my way to pick up my car and they assured me my car would be there and ready for collection. It is refreshing to receive service like this today, APH you should be proud of your staff, they are amazing!
Emma Matthews
Emma Matthews
15:28 27 Mar 22
An incredibly easy, simple and friendly service. Wouldn't hesitate to book again or recommend to everyone. Open 24 hours a day, dropping off the car was smooth, a short bus journey to the airport. Made our holiday much easier, staff very friendly and helpful too! 🌟 🌟 🌟 🌟 🌟
Tracey Morrison
Tracey Morrison
04:34 27 Jan 22
What nice people at APH. They were very professional and it literally takes minutes from dropping off the keys to joining the APH bus to the airport.I booked my car with APH through a flight I purchased which was departing from Gatwick Airport and I was very impressed.The directions given were so easy to follow. Once you arrive at the parking facility you just pop into the checking in office.The office ladies will go through some security checks including your flight times and ID to make sure that it's you. They will provide you with a card which you must keep in a safe place as it has a mobile number and a code you will need to text APH when you land. This card is needed to get your car keys back. So please do not loose it! There are also details of where you can find the APH bus stop for the return bus journey back to the parking facility. Once you arrive at APH just hand back that card to reclaim your carkeys. They then give you a second card which has the location of your vehicle and the code for the exit gate.You are then told to pop your keys on the front seat of your car as they will take it to a parking space for you. I was directed outside where I hopped onto the APH bus which after a few minutes travels a short distance to Gatwick Airport. The bus came with two passengers lovely jolly guys who helped with the suitcases. It was so early in the morning and really cold.. But they were smiling and happy to all the people waiting to board the bus. Made my day that did after my long drive.They will provide you with a card which you must keep in a safe place as it has a number you will need to text APH when you land. It is the card you need to get your key back. It has details to the bus stop you will need to got to for the bus journey back to the parking facility at the end of your trip. You just need to hand back the card which has a code for you to reclaim your key. They then give you a second card which has the location of your vehicle and the code for the exit gate.It was super simple. I will definitely use APH again, it felt safe leaving my car there I wasn't worried about it and everything went so smoothly it was a pleasure to use them.
Louisa Chinnery
Louisa Chinnery
08:42 14 Nov 21
Excellent service for dropping off and pick up. We didn't need to wait for the shuttle either time, and easily worked out cheaper than a taxi to the airport. Will definitely be using APH again.
LAURA BENNETT
LAURA BENNETT
16:13 08 Nov 21
Been here three times now the staff are really friendly and make you feel at ease. Fast turnaround on rest results. Recommend them
Pattie Dillon
Pattie Dillon
10:02 04 Nov 21
Absolute fantastic service. Each and every person we have dealt with over the several years we’ve been using this parking has been wonderful. The most helpful and easy parking service I’ve ever had the pleasure of using.
Paul Harris
Paul Harris
06:53 17 Oct 21
Fast efficient operation. Never had to wait too long for a bus, in fact this time the bus was waiting for us, which is ideal, since when you've just landed, you just want to get to the car.
Colin Jackson
Colin Jackson
14:41 11 Oct 21
Great place I always park there nice friendly staff and really good service.
Greg Hodgson
Greg Hodgson
23:54 25 Sep 21
Your bus drivers do not bother checking customers' tickets. I was actually a Purple Parking customer and I got on the wrong bus by mistake and had to go all the way back to Gatwick. I was probably not the first person and I will probably not be the last either. It's an easy enough mistake to make especially late at night after a long flight, especially as they both pick up at stop 6. Simple solution: check customer's tickets!
Hugh Brown
Hugh Brown
13:22 23 Sep 21
Aph I've been using them for maybe over 10 years now I feel like my car is safe there I have no complaints
Linda
Linda
18:01 08 Sep 21
Highly recommend. Friendly, professional service + great price too.
Nikesh Thakkar
Nikesh Thakkar
12:19 23 Aug 21
First time using non Airport parking facility. Slightly further away from airport compared to Gatwick Official one but I didn't find any problems. Buses run frequently and site is well lit and sign posted. Will certainly use again.
Denis Ahmed
Denis Ahmed
16:46 15 Aug 21
Car Park is spot on ! Modern place,on site covid testing, CCTV all around,360⁰ Car video,photo before drop off.Drop off car,drop of keys and in the bus in less than 3 minutes! Not far away from the airport ,maybe about 10,15 minutes.very friendly attitude on site and in bus,I would highly recommend,can't fault the service at all !
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6 comments for “APH Gatwick Airport Parking Reviews

  1. Christina Kolk says:

    The best service I have ever had. So great to have such helpful bus drivers who help with the luggage. The service in the office was outsta, DOROTA for calming me down and being so wonderful, all with a smile.nding, I was checked in there, nothing was too much trouble, Thank you

  2. Darren Roach says:

    What a totally stress relieving service, normally stay the night at a hotel before flights to save the rush in traffic but will use APH again. Very professional on departure and a lovely girl met us on arrival at 0615. Great customer service and very reasonable prices. Really impressed

  3. Rich gamble says:

    Brilliant service .very helpful people and very good for the price. Can’t fault it at all

  4. Vanessa Stringer says:

    We decided on the meet and greet service with APH to make our airport experience easier, something we have not done before. This will definitely be the only way we park for future holidays. The instructions to meet the APH staff couldn’t of been easier and then we were greeted by a friendly, polite lady, who simply gave us a card with instructions of what to do on our return, less than 5 minutes and we were on our way to the terminal.
    On our return it was just as quick, we called the number from baggage reclaim, colllected our luggage, walked straight to where we had dropped our car and once again there was a man ready and waiting for us with our car. He sorted out the ticket and handed to us to scan at the exit if it did not pick up on the registration number. Once again we were on our way within 5 minutes. This service couldn’t of been easier. Thank you APH for taking the stress out of the very beginning and very end of our amazing holiday.

  5. Terry Kennewell says:

    Used your car parking and transfer service during the recent half term holiday to gatwick. Excellent service, efficient and very cheerful staff ( both on reception desk and the bus drivers ) inspite of the very early hour of the day. A great start to our holiday! Perhaps you could spread your excellent customer service on to the air line we travelled with – they could learn a lot from you guys

    • Pete Barden says:

      Hello and thanks for your kind words and taking the time to post them here. Glad your parking experience was posoitive and sorry… hope the flight wasn’t too stressful! Thanks again and hope see again you soon.

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