Established in 1980, we here at APH (Airport Parking and Hotels) are a family owned and run company that specialises in providing airport-based accommodation and parking options to travellers in the UK.
In addition to our own car parks at Gatwick, Manchester and Birmingham airports, we also provide airport car parking services at every other major UK airport (not to mention Southampton and Dover seaports). Furthermore, we are also able to offer travellers a wide range of airport-based hotels and lounges as well as a selection of other travel essentials like car hire, holiday transfers, currency exchange, travel insurance and attraction tickets.
So what is it about APH that makes us different to any other airport-based parking and hotel facilitator?
Read on to find out!
Genuine Customer Care
With 33 years’ experience in the business, we here at APH know what it takes to deliver the very highest standards of customer service. To ensure we continue to meet these standards, every customer who books with us through our website (or call centre) receives a customer satisfaction survey which they are asked to fill in and return to us. This enables us to accurately monitor how satisfied our clients are with the airport-based parking and hotel products we supply.
As a result of this customer focused approach, we here at APH have benefitted from achieving some of the highest customer satisfaction rates in the industry. Indeed, 99% of customers who organised their airport accommodation or car parking with us said they were satisfied that their booking was easy to make. Moreover, 97% of people who booked an APH car park said they were satisfied or very satisfied with the level of service they received. Furthermore, 96% said they were likely or very likely to book the same car park again.
And it isn’t just our customers who have given us the thumbs up!
British Travel Awards (BTA)
APH is the winner of Best Airport Parking Company award for the fourth year running. The winner is voted for by the public rather than selected by stakeholder ties, or affiliations to any travel companies or travel industry publications.
Park Mark® Safer Parking Award
We are very proud to say that our airport car parks at Gatwick, Manchester and Birmingham all hold the coveted Park Mark® Safer Parking award, an initiative of the Associations of Chief Police Officers which was established to reduce crime and ensure safer parking. Park Mark® is only awarded to parking facilities that are properly managed and maintained and which have met the requirements of a detailed risk assessment so we are justly proud of our accreditation.
We here at APH are fortunate enough to work with some of the most reputable brands in the parking industry to ensure our customers receive a product and/or service that exceeds their expectations. Indeed, our valued partners – such as BAA, Meteor, NCP and Purple Parking – are amongst the very best at what they do so we are thrilled to have them in our corner.
These are just a few of the reasons why you should book your airport accommodation or parking with APH. To find out more simply explore our pages further.