APH Compares Disabled Facilities At The UK’s Top 20 Busiest Airports

disabled facilities at UK airpots

A recent study by the Civil Aviation Authority found that due to accessibility worries, people with a disability or reduced mobility are ‘significantly less likely’ to have flown in the past year than those without a disability*. Airport Parking & Hotels (APH) has therefore created a guide comparing the disabled facilities and services available at the top 20 busiest airports in the UK to help disabled travellers plan ahead when flying.

Aberdeen

FACILITIES AVAILABLE

SPECIAL ASSISTANCE POINTS

CHANGING FACILITIES

PARKING AND MOBILITY

GUIDE DOGS

HEARING-IMPAIRED ASSISTANCE

  • Special Assistance team
  • Lifts
  • Ramps
  • Special assistance seating areas
  • Low level flight information screens
  • Accessible toilets

 

  • Special assistance help desk located inside the main terminal building
  • Designated help points are located in short stay car park and in the drop off forecourt
  • If travellers require assistance they should inform the airline at least 48 hours prior to travel
  • N/A
  • Blue Badge parking is available at the short stay and long stay car park
  • The courtesy transfer coaches from the car park to terminal building are wheelchair accessible
  • Ambulifts are available for access to and from the aircraft
  • Aisle chairs to assist in transferring passengers with reduced mobility to their cabin seat
  • Guide dogs can only travel if they are registered with the Pet Travel Scheme and if permitted by airline
  • Induction loops
  • Tactile signage in place at entrance to toilets


Belfast City George Best

FACILITIES AVAILABLE

SPECIAL ASSISTANCE POINTS

CHANGING FACILITIES

PARKING AND MOBILITY

GUIDE DOGS

HEARING-IMPAIRED ASSISTANCE

  • Lifts
  • Accessible toilets
  • Special assistance desk located in terminal
  • Designated assistance area located in departures
  • If travellers require assistance they should inform the airline at least 48 hours prior to travel
  • During peak periods, priority will be given to passengers who have pre-notified the airline of their requirements
  • Before security
  • Facilities include:
    • changing bench
    • overhead hoist
    • sling
    • drop down rails
    • adjustable sink
    • privacy screen
    • wide-tear paper dispenser
  • Blue Badge holders are permitted to park in the short stay car park at long stay rates
  • Travellers wishing to take their Blue Badge on their journey should display a photocopy of the Blue Badge or notify the information desk within the terminal
  • Guide dogs can only travel if they are registered with the Pet Travel Scheme and if permitted by airline
  • Induction loop can be fitted
  • A text phone can be provided on request from the information desk


Belfast International

FACILITIES AVAILABLE

SPECIAL ASSISTANCE POINTS

CHANGING FACILITIES

PARKING AND MOBILITY

GUIDE DOGS

HEARING-IMPAIRED ASSISTANCE

  • Accessible toilets
  • Special assistance team
  • Wheelchair accessible doors

 

  • Special assistance desk located in check-in hall
  • If travellers require assistance they should inform the airline at least 48 hours prior to travel
  • N/A
  • Two accessible waiting areas reserved for disabled travellers in Drop Off Zone
  • Blue Badge parking spaces in short stay and long stay car park
  • If parking for up to one day, disabled travellers should park in the short stay car park which is closest to the terminal building. They will be charged at main stay car park rates.
  • Guide dogs can only travel if they are registered with the Pet Travel Scheme and if permitted by airline

 

  • Induction loop at the information desk


Birmingham

FACILITIES AVAILABLE

SPECIAL ASSISTANCE POINTS

CHANGING FACILITIES

PARKING AND MOBILITY

GUIDE DOGS

HEARING-IMPAIRED ASSISTANCE

  • Sensory pod for children on the SEN spectrum in the Interactive Kid’s Area
  • Accessible toilets
  • Wheelchair accessible doors
  • Low level telephones
  • Special assistance seating areas
  • Special Assistance reception desk located within the terminal building
  • Help Points located in car park 1, 2 and 5, ‘Drop and Go’ car park, Birmingham rail interchange, and outside of the terminal
  • If travellers require assistance they should inform the airline at least 48 hours prior to travel
  • Departure lounge (booking required)
  • Facilities include:
    • a height adjustable changing bench
    • a hoist system
    • toilet
    • bench
  • Blue Badge holders are entitled to up to 60 minutes free parking within the ‘Drop and Go’ car park
  • Disabled parking is available in car parks 1, 2 and 5
  • Travellers may travel with their own mobility equipment, including electric mobility aid but should notify airline 48 hours prior to travelling and special assistance reception desk on arrival to Birmingham Airport
  • Birmingham Airport accepts registered assistance dogs if travelling on approved airlines and routes
  • Induction loops
  • Staff trained in sign language can be contacted from the special assistance reception desk


Bristol

FACILITIES AVAILABLE

SPECIAL ASSISTANCE POINTS

CHANGING FACILITIES

PARKING AND MOBILITY

GUIDE DOGS

HEARING-IMPAIRED ASSISTANCE

  • Accessible toilets
  • Lifts
  • Low level telephones

 

  • Special Assistance reception desk located in departure concourse
  • If travellers require assistance they should inform the airline at least 48 hours prior to travel
  • N/A
  • Disabled parking located next to the reception building in Silverzone and also long stay car park
  • Shuttle bus with wheelchair ramp
  • Guide dogs can only travel if they are registered with the Pet Travel Scheme and if permitted by airline
  • Induction loops


East Midlands International

FACILITIES AVAILABLE

SPECIAL ASSISTANCE POINTS

CHANGING FACILITIES

PARKING AND MOBILITY

GUIDE DOGS

HEARING-IMPAIRED ASSISTANCE

  • Designated security lane for wheelchair users
  • Passenger Assistance Lounges can be found near departure gates 2 and 14
  • Accessible toilets
  • Low level telephones

 

  • N/A
  • If travellers require assistance they should inform the airline at least 48 hours prior to travel
  • First floor
  • Facilities include:
    • a changing bench (height adjustable adult sized, free standing)
    • a ceiling track hoist
    • toilet
  • Blue Badge car parking is located in short and long stay car parks
  • Wheelchair accessible buses are available to transport travellers to and from the long stay car park

 

  • Guide dogs can only travel if they are registered with the Pet Travel Scheme and if permitted by airline
  • An assistance dog relief area is located 150 metres from the check in hall
  • Hearing loop


Edinburgh

FACILITIES AVAILABLE

SPECIAL ASSISTANCE POINTS

CHANGING FACILITIES

PARKING AND MOBILITY

GUIDE DOGS

HEARING-IMPAIRED ASSISTANCE

  • Special Assistance team
  • Wheelchair accessible doors
  • Accessible toilets
  • Low level telephones
  • Special assistance seating areas
  • Lifts
  • Help Points with telephones or assistance buttons are located in drop-off zones, car parks and the arrivals hall
  • If travellers require assistance they should inform the airline at least 48 hours prior to travel

 

  • N/A
  • Blue Badge travellers are permitted to 30 minutes free access to any Edinburgh Airport car park including the £1 drop-off zone
  • Blue Badge parking spaces are located at the front of the Terminal Surface car park and on each floor of the multi-storey car park
  • Travellers wishing to take their Blue Badge on their journey should notify customer services
  • Assistance will be provided to disabled travellers with wheelchairs or luggage
  • Travellers may use their own mobility equipment but should advise check-in on arrival to Edinburgh Airport
  • Edinburgh Airport provide wheelchairs, Aviator Aisle Chairs, Aviramp Lite, Ambi-Lift and a wheelchair accessible minibus
  • Guide dogs can only travel if they are registered with the Pet Travel Scheme and if permitted by airline
  • A dog relief area for assistance dogs is located next to the multi-storey car park

 

  • Induction loops
  • Text payphones and payphones adapted for hearing aids


Glasgow

FACILITIES AVAILABLE

SPECIAL ASSISTANCE POINTS

CHANGING FACILITIES

PARKING AND MOBILITY

GUIDE DOGS

HEARING-IMPAIRED ASSISTANCE

  • Accessible toilets
  • Lifts
  • Special Assistance Host Desk in main terminal check-in area
  • Help points are located at drop off points, car parks 1, 2 and 3, central forecourt bus stands and the long stay car park 4
  • If travellers require assistance they should inform the airline at least 48 hours prior to travel
  • N/A
  • Blue marked areas within the free drop off have lowered kerbs and help points
  • Blue Badge holders are entitled to 30 minutes free parking in any Glasgow Airport car park
  • Blue Badge parking is available in car park 1 and 2
  • Guide dogs can only travel if they are registered with the Pet Travel Scheme and if permitted by airline

 

  • Induction loops


Jersey

FACILITIES AVAILABLE

SPECIAL ASSISTANCE POINTS

CHANGING FACILITIES

PARKING AND MOBILITY

GUIDE DOGS

HEARING-IMPAIRED ASSISTANCE

  • Lifts
  • Special assistance waiting area is located after security
  • Accessible toilets
  • Passenger assistance desk located after security
  • If travellers require assistance they should inform the airline at least 48 hours prior to travel
  • N/A
  • Disabled parking is available in both the long and arrivals car park
  • Guide dogs can only travel if they are registered with the Pet Travel Scheme and if permitted by airline
  • Induction loops

 


Leeds Bradford

FACILITIES AVAILABLE

SPECIAL ASSISTANCE POINTS

CHANGING FACILITIES

PARKING AND MOBILITY

GUIDE DOGS

HEARING-IMPAIRED ASSISTANCE

  • Special assistance team
  • Wheelchair accessible doors
  • Lifts
  • Accessible toilets
  • Special assistance desk located in departures
  • If travellers require assistance they should inform the airline at least 48 hours prior to travel
  • Departure lounge
  • Facilities include:
    • height adjustable bed
    • tracking hoist (passengers must bring their own loop fastening sling)
    • centrally placed toilet
    • privacy screen
    • wide-tear paper dispenser
  • Blue Badge parking is available at all Leeds Bradford Airport car parks
  • Low-loading shuttle buses are available to transfer travellers from the long stay car park to outside the terminal entrance
  • Travellers wishing to take their Blue Badge on their journey should display a photocopy of the Blue Badge
  • Blue Badge holders are permitted to 30 minutes of free parking in the Terminal Front Express Car Park
  • Travellers with an electric mobility aid are required to notify their airline at the time of booking and report to the airline check-in desk and special assistance desk on arrival to airport
  • Guide dogs can only travel if they are registered with the Pet Travel Scheme and if permitted by airline
  • Induction loop


Liverpool John Lennon

FACILITIES AVAILABLE

SPECIAL ASSISTANCE POINTS

CHANGING FACILITIES

PARKING AND MOBILITY

GUIDE DOGS

HEARING-IMPAIRED ASSISTANCE

  • Low level telephones
  • Wheelchair accessible doors
  • Accessible toilets
  • Special assistance seating areas

 

  • Special assistance desk opposite check-in desk
  • If travellers require assistance they should inform the airline at least 48 hours prior to travel
  • N/A
  • Blue Badge parking is available at long stay 1 car park, long stay pricebuster, short stay (multi-storey) car park, multi-storey pricebuster, express drop off and pick up area, premium car parking area
  • Liverpool John Lennon airport operates a Blue-Badge replacement voucher scheme that allows passengers to retain their Blue Badge for use abroad
  • Electric mobility aids will need to be isolated from battery supply before being loaded onto the aircraft
  • Ambulifts are available for access to and from the aircraft
  • Guide dogs can only travel if they are registered with the Pet Travel Scheme and if permitted by airline
  • Induction loops

 


London City

FACILITIES AVAILABLE

SPECIAL ASSISTANCE POINTS

CHANGING FACILITIES

PARKING AND MOBILITY

GUIDE DOGS

HEARING-IMPAIRED ASSISTANCE

  • Special Assistance team
  • Wheelchair accessible doors
  • Low level telephones
  • Special assistance seating areas
  • Lifts
  • Accessible toilets
  • Special assistance point located in departures
  • If travellers require assistance they should inform the airline at least 48 hours prior to travel
  • N/A
  • Blue Badge parking is available in the short stay car park
  • Travellers can receive discounted parking if they present their Blue Badge to the airport information desk
  • A drop off and pick up zone for disabled travellers is available
  • Ambulifts are available for access to and from the aircraft
  • Guide dogs can only travel if they are registered with the Pet Travel Scheme and if permitted by airline
  • Induction loops
  • Text payphones


London Gatwick

FACILITIES AVAILABLE

SPECIAL ASSISTANCE POINTS

CHANGING FACILITIES

PARKING AND MOBILITY

GUIDE DOGS

HEARING-IMPAIRED ASSISTANCE

  • Special assistance seating
  • Accessible toilets are provided near most toilet blocks but occasionally the disabled toilet may be located inside the men’s or ladies’ toilets
  • Eagle hoists are available but should be booked 24 hours prior to travelling
  • Assistance Desks throughout airport
  • Special Assistance Help Points are sited on both terminal forecourts, short stay car parks, stations and baggage reclaim halls
  • If travellers require assistance they should inform the airline at least 48 hours prior to travel

 

  • South Terminal
  • North Terminal
  • Short stay Blue Badge parking is available on level 2 of car park 3 at the South Terminal and level 3 of car park 5 at the North Terminal
  • Blue Badge holders can park in the premium parking area at the standard short term car parking tariff for up to four hours
  • Blue Badge parking is available in long stay car parks
  • Special drop-off points are located on the forecourts for Blue Badge travellers or travellers who have booked assistance at the airport
  • Travellers are welcome to use their own mobility equipment, but should advise their airline in advance
  • Electric mobility aids should be turned off for the flight and wheelchairs must be folded – assistance will be provided at departure gate
  • Guide dogs can only travel if they are registered with the Pet Travel Scheme and if permitted by airline

 

  • Induction loops
  • Payphones adapted for hearing aids
  • Text payphones

 


London Heathrow

FACILITIES AVAILABLE

SPECIAL ASSISTANCE POINTS

CHANGING FACILITIES

PARKING AND MOBILITY

GUIDE DOGS

HEARING-IMPAIRED ASSISTANCE

  • Ramps
  • Wider access pathways
  • Low level telephones
  • Accessible toilets
  • Special assistance seating

 

  • Terminal 2:
    • Check-in
    • Departures
    • Terminal 2B Departures
  • Terminal 3:
    • Check-in
    • Departures
  • Terminal 4:
    • Check-in
    • Departures
  • Terminal 5:
    • Check-in
    • Departures Terminal 5B
    • Departures Terminal 5C
    • Arrivals
  • If travellers require assistance they should inform the airline at least 48 hours prior to travel
  • Terminal 2 Arrivals
  • Terminal 4 Arrivals
  • Terminal 5 Lichfield Suite
  • Lichfield Suite Facilities include:
    • a height-adjustable adult-sized changing bench
    • a hoist
    • a shower facility
    • extra wide rolls of paper
    • non-slip floors

 

  • Special assistance bus
  • Blue Badge parking spaces are available in all short stay, business and long stay car parks

 

  • Guide dogs can only travel if they are registered with the Pet Travel Scheme and if permitted by airline
  • Induction loops
  • Many payphones and credit-card phones in the airport take hearing aids
  • Text payphones in the arrivals hall of every terminal

 


London Luton

FACILITIES AVAILABLE

SPECIAL ASSISTANCE POINTS

CHANGING FACILITIES

PARKING AND MOBILITY

GUIDE DOGS

HEARING-IMPAIRED ASSISTANCE

  • Terminal building door 2 is designated as accessible
  • Low level telephones
  • Accessible toilets
  • Special Assistance waiting area in departure lounge and pre-boarding time
  • Special Assistance Help Points located in all car parks and the public drop off zone
  • Special Assistance desk within the terminal building
  • Assistance from airline is available but must be booked with the airline in advance
  • N/A
  • Disabled parking bays are available in the Short Term and Mid Term Car Parks
  • Shuttle buses operating to and from Luton Airpork Parkway Railyway Station are fully accessible
  • Travellers with electric mobility aids should ensure their electric mobility aid is immobilised before carriage
  • Guide dogs can only travel if they are registered with the Pet Travel Scheme and if permitted by airline

 

  • Induction loops
  • Public telephones with number keypad and touchscreen

 


London Southend

FACILITIES AVAILABLE

SPECIAL ASSISTANCE POINTS

CHANGING FACILITIES

PARKING AND MOBILITY

GUIDE DOGS

HEARING-IMPAIRED ASSISTANCE

  • Lifts
  • Ramps
  • Special assistance seating
  • Accessible toilets
  • Fast track lane for passengers who pre-book assistance with airlines
  • The ticket desk within the entrance concourse is the designated desk for assistance
  • If travellers require assistance they should inform the airline at least 48 hours prior to travel
  • N/A
  • Designated disabled bays close to passenger terminal
  • Ambulifts available
  • Guide dogs can only travel if they are registered with the Pet Travel Scheme and if permitted by airline
  • Induction loops

 


London Stansted

FACILITIES AVAILABLE

SPECIAL ASSISTANCE POINTS

CHANGING FACILITIES

PARKING AND MOBILITY

GUIDE DOGS

HEARING-IMPAIRED ASSISTANCE

  • Accessible toilets
  • Reserved seating areas with low-level flight information screens
  • Dedicated security lane for disabled travellers

 

  • Special Assistance Desk located between Zones D and E in terminal departures area
  • If travellers require assistance they should inform the airline at least 48 hours prior to travel

 

  • International Departures (airside)
  • International Departures (landside)
  • Disabled parking spaces are available in all car parks
  • Blue Badge parking spaces are located in Orange and Green Zones in Short Stay Car Park
  • A fully accessible bus service will transfer customers to and from Long Stay, Jet Parks and Mid Stay Car Parks
  • Travellers may travel with their own mobility equipment, including electric mobility aid. An air safe plug will be provided if necessary
  • Guide dogs can only travel if they are registered with the Pet Travel Scheme and if permitted by airline
  • Induction loops
  • All telephones in the airport are fitted with induction couplers
  • Public text phones
  • A number of staff are proficient in BSL Stage 1 and the majority are trained in deaf awareness


Manchester

FACILITIES AVAILABLE

SPECIAL ASSISTANCE POINTS

CHANGING FACILITIES

PARKING AND MOBILITY

GUIDE DOGS

HEARING-IMPAIRED ASSISTANCE

  • Low level access to desks
  • Wider security gates for those on mobility scooters
  • Ramps
  • Bright lighting
  • Accessible toilets
  • Assistance points are located close to the doors to the terminal building, in car parks and the bus and rail station
  • If travellers require assistance they should inform the airline at least 48 hours prior to travel

 

  • Terminal 1
  • Terminal 2
  • Terminal 3
  • Facilities include:
    • an overhead full room coverage hoist system (sling not provided)
    • a mobile hydraulic height adjustable changing bench
    • a wide tear off paper dispenser
    • a privacy screen
    • toilet with grab rails and support arms
    • an electrical height adjustable sink
  • Disabled parking spaces are available in all car parks
  • A fully accessible bus service will transfer passengers to and from car parks
  • Travellers using their own mobility equipment should advise their airline and Manchester Airport in advance
  • For travellers using an electric mobility aid, a Customer Care Agent will need to ensure it is safe for travel

 

  • Guide dogs can only travel if they are registered with the Pet Travel Scheme and if permitted by airline
  • Passengers should notify Manchester Airport on arrival

 

  • Lifts with tactile buttons and voice synthesisers
  • Inductive coupler systems built into all public telephones
  • Hearing loops

 


Newcastle

FACILITIES AVAILABLE

SPECIAL ASSISTANCE POINTS

CHANGING FACILITIES

PARKING AND MOBILITY

GUIDE DOGS

HEARING-IMPAIRED ASSISTANCE

  • Families with autistic children will be given access to the security fast track facility
  • Special assistance team
  • Wheelchair accessible doors
  • Accessible toilets
  • Low level telephones
  • Special assistance seating areas
  • Special assistance reception desk located in the terminal building
  • Assistance area and assistance gate after security
  • If travellers require assistance they should inform the airline at least 48 hours prior to travel

 

  • Check-in / before security
  • Disabled parking available at on-airport, medium stay and short stay car parks
  • Disabled travellers will be given free exit from the medium stay car park if allotted 15 minute free period is exceeded
  • Travellers may travel with own mobility equipment, including electric mobility aid but should notify airline 48 hours prior to travelling
  • Guide dogs can only travel if they are registered with the Pet Travel Scheme and if permitted by airline
  • Induction loops


Southampton

FACILITIES AVAILABLE

SPECIAL ASSISTANCE POINTS

CHANGING FACILITIES

PARKING AND MOBILITY

GUIDE DOGS

HEARING-IMPAIRED ASSISTANCE

  • Special assistance team
  • Wheelchair accessible doors
  • Special assistance seating area
  • Lifts
  • Accessible toilets located in the main concourse and within the departure lounge
  • Reduced Mobility desk located in terminal
  • If travellers require assistance they should inform the airline at least 48 hours prior to travel
  • N/A
  • Blue Badge parking is available in the short and long stay car parks
  • Travellers wishing to take their Blue Badge on their journey should notify the car park operator at the cashiers office
  • Guide dogs can only travel if they are registered with the Pet Travel Scheme and if permitted by airline
  • Induction loops
  • Payphones adapted for hearing aids


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