APH Compares Airline Policies for Cancellations and Delays Due to Bad Weather

With Storm Doris causing havoc for more than 10,000 people at UK airports in February,* Airport Parking and Hotels (APH) has put together a guide comparing the airline policies for flight cancellations and delays, ensuring travellers are prepared should their flight be affected by bad weather conditions.

Air Canada
CANCELLED FLIGHTS ASSISTANCE FOR DELAYED FLIGHTS ASSISTANCE FOR OVERNIGHT DELAYS RE-BOOKINGS ADDITIONAL INFORMATION
  • Full refund for the unused portion of your ticket

 

Delayed for two hours or more

  • Full refund

 

Delayed for eight hours or more

  • If the flight has been rescheduled to depart the next day, Air Canada will provide passengers with hotel contact information where valued customer rates are obtained
  • Subject to availability, passengers will be re-booked onto another suitable flight when flight has been cancelled
  • In the event of an extended delay caused by a major disruption, Air Canada will offer passengers the option of travelling by Via Rail when a train segment matching their itinerary is available
  • To receive the most current information regarding severe weather conditions expected to bring about delays and cancellations, passengers can use the online Air Canada Flight Status tool

Air France
CANCELLED FLIGHTS ASSISTANCE FOR DELAYED FLIGHTS ASSISTANCE FOR OVERNIGHT DELAYS RE-BOOKINGS ADDITIONAL INFORMATION
  • Full refund for the unused portion of your ticket

 

Available assistance

  • A meal or snack and/or refreshments, depending on waiting time
  • Two short telephone calls/fax/e-mail messages
  • Hotel accommodation and transfers are provided for cases in which an overnight stay is necessary

Delayed for more than two hours, assistance includes

  • A meal or snack and/or refreshments
  • Two short telephone calls/ fax/e-mail messages

Delayed for 5 hours or more

  • Full refund if the passenger no longer wishes to continue with their initial travel plans

 

Delayed until the next day

  • Hotel accommodation and transfers are provided for cases in which an overnight stay is necessary*

 

 

*Passengers will be entitled to assistance only to the extent that it does not cause further delay

  • Subject to availability, passengers will be re-booked onto another suitable flight when flight has been cancelled

 

  • Rights only apply if you are fully checked in at the time of indicated check-in time, or no later than 45 minutes prior to departure if no time is specified

 

BMI
CANCELLED FLIGHTS ASSISTANCE FOR DELAYED FLIGHTS ASSISTANCE FOR OVERNIGHT DELAYS RE-BOOKINGS ADDITIONAL INFORMATION
  • Full refund for the unused portion of your ticket

 

Available assistance

  • A meal or snack and/or refreshments, depending on waiting time
  • Two short telephone calls/fax/e-mail messages
  • Hotel accommodation and transfers are provided for cases in which an overnight stay is necessary

Delayed for more than two hours, assistance includes

  • A meal or snack and/or refreshments
  • Two short telephone calls/ fax/e-mail messages

Delayed for 5 hours or more

  • Full refund if the passenger no longer wishes to continue with their initial travel plans

 

Delayed until the next day

  • Hotel accommodation and transfers are provided for cases in which an overnight stay is necessary*

 

 

*Passengers will be entitled to assistance only to the extent that it does not cause further delay

  • Subject to availability, passengers will be re-booked onto another suitable flight when flight has been cancelled

 

  • Rights only apply if you are fully checked in at the time of indicated check-in time, or no later than 45 minutes prior to departure if no time is specified

 

British Airways
CANCELLED FLIGHTS ASSISTANCE FOR DELAYED FLIGHTS ASSISTANCE FOR OVERNIGHT DELAYS RE-BOOKINGS ADDITIONAL INFORMATION
  • Full refund for the unused portion of your ticket

 

Flight cancelled and new flight departs within the following days

  • Hotel accommodation and transfers for cases in which an overnight stay is necessary

Passengers are entitled to assistance depending on journey distance and delay time (when less than five hours)

  • Delayed two hours or more for flights of up to 1,500 km
  • Delayed three hours or more for flights up to 1,500 – 3,500 km and intra-Community flights of more than 1,500 km
  • Delayed four hours or more for flights greater than 3,500 km

Assistance includes:

  • Meals and refreshments
  • Two short phone calls, telex or faxes or e-mails

Delayed for 5 hours or more

  • Passengers are entitled to a full refund if they no longer wish to fly

Delayed until the next day

  • Hotel accommodation and transfers for cases in which an overnight stay is necessary
  • Subject to availability, passengers will be re-booked onto another suitable flight when flight has been cancelled

 

  • N/A

easyJet
CANCELLED FLIGHTS ASSISTANCE FOR DELAYED FLIGHTS ASSISTANCE FOR OVERNIGHT DELAYS RE-BOOKINGS ADDITIONAL INFORMATION
  • Full refund for the unused portion of your ticket

Passengers are entitled to assistance depending on journey distance and delay time (when less than five hours)

  • Delayed two hours or more for flights of up to 1,500 km
  • Delayed three hours or more for flights within the EU of more than 1,500 km and all other flights up to 1,500 – 3,500 km
  • Delayed four hours or more for all other flights

Assistance includes:

  • Meals and refreshments, usually provided as vouchers
  • Refunds for relevant expenses

Delayed for 5 hours or more

  • Passengers are entitled to a refund for legs of the journey affected

Flight connection

  • If the flight from the passenger’s origin is confirmed as delayed within 3 hours before departure, British Airways will automatically rebook the British Airways connecting flight to give passengers more time to connect

Delayed until the next day

  • Hotel accommodation and transfers for cases in which an overnight stay is necessary
  • Subject to availability, passengers will be re-booked onto another suitable flight when flight has been cancelled
  • If the passenger’s booking includes a British Airways flight that has not been cancelled, the passenger will be able to change the non-cancelled flight at the same time

 

  • If a flight was booked through a travel agent, tour operator or other airline website, passengers must contact their agent directly to re-book a flight or get a refund
  • If a flight is cancelled, BA will carry forward any special meals the passenger has ordered in advance (including special meals) to the rebooked flight
  • If a flight is cancelled, BA will make efforts to maintain the seats passengers had previously selected

Emirates
CANCELLED FLIGHTS ASSISTANCE FOR DELAYED FLIGHTS ASSISTANCE FOR OVERNIGHT DELAYS RE-BOOKINGS ADDITIONAL INFORMATION
  • Full refund for the unused portion of your ticket

Delayed for three hours or more, assistance includes

  • Refreshment vouchers

 

Delayed until the next day

  • Hotel accommodation and transfers for cases in which an overnight stay is necessary
  • Reasonable expenses for travellers’ meals are covered
  • Subject to availability, passengers will be re-booked onto another suitable flight when flight has been cancelled

 

  • Passengers will be reimbursed reasonable equivalent expenses if easyJet is unable to assist travellers directly
  • easyJet will not reimburse expenses when offered assistance has been refused

Flybe
CANCELLED FLIGHTS ASSISTANCE FOR DELAYED FLIGHTS ASSISTANCE FOR OVERNIGHT DELAYS RE-BOOKINGS ADDITIONAL INFORMATION
  • Emirates passengers are not entitled to a refund when conditions are outside Emirates control

Delayed for three hours or more, assistance includes

  • Meals and refreshments
  • Two short telephone calls/telex/fax/e-mail messages

Delayed for five hours or more

  • Emirates passengers are not entitled to a refund when conditions are outside Emirates control

Delayed until the next day

  • Hotel accommodation and transfers for cases in which an overnight stay is necessary*

 

*Passengers will be entitled to assistance only to the extent that it does not cause further delay

  • Subject to availability, passengers will be re-booked onto another flight when flight has been cancelled

 

  • N/A

Iberia
CANCELLED FLIGHTS ASSISTANCE FOR DELAYED FLIGHTS ASSISTANCE FOR OVERNIGHT DELAYS RE-BOOKINGS ADDITIONAL INFORMATION
  • Full refund for the unused portion of your ticket
  • Passengers can receive refund for a cancelled flight and all other un-flown flights where applicable in the booking

Passengers are entitled to assistance depending on journey distance and delay time

  • Delayed for over two hours for short-haul flights under 1,500km
  • Delayed for over three hours for medium-haul flights of 1,500 – 3,500km and flights of longer than 1,500 km within the EU
  • Delayed for over four hours for long-haul flights over 3,500km

Assistance includes:

  • Meals and refreshments provided, which are often supplied as vouchers

When an overnight stay is deemed necessary by the airline

  • Hotel accommodation and transfers for cases in which an overnight stay is necessary*

 

 

 

*Passengers will be entitled to assistance only to the extent that it does not cause further delay

  • Subject to availability, passengers will be re-booked onto another flight when flight has been cancelled

 

Missed connections

  • If Flybe or one of its franchise partners fail to operate to schedule meaning a Flybe connection is missed, then Flybe will try to re-accommodate passengers onto the next available flight
  • If flight was booked through a travel agent, tour operator or other airline website, passengers must contact them directly to re-book a flight or get a refund

Ryanair
CANCELLED FLIGHTS ASSISTANCE FOR DELAYED FLIGHTS ASSISTANCE FOR OVERNIGHT DELAYS RE-BOOKINGS ADDITIONAL INFORMATION
  • Full refund for the unused portion of your ticket

 

Available assistance

  • Meal and refreshments, depending on waiting time
  • Two short telephone calls/telex/fax/e-mail messages
  • Hotel accommodation and transfers for cases in which an overnight stay is necessary

Passengers are entitled to assistance depending on journey distance and delay time (when less than five hours)

  • Delayed two hours or more for flights of up to 1,500 km
  • Delayed three hours or more for flights up to 1,500 – 3,500 km and intra-Community flights of more than 1,500 km
  • Delayed four hours or more for all other flights

Assistance includes:

  • Meal and refreshments, depending on waiting time
  • Two short telephone calls/telex/fax/e-mail messages

Delayed for 5 hours or more

  • Passengers are entitled to a full refund if they no longer wish to fly

Delayed until the next day

  • Hotel accommodation and transfers for cases in which an overnight stay is necessary
  • Subject to availability, passengers will be re-booked onto another flight when flight has been cancelled
  • N/A

Swiss Air
CANCELLED FLIGHTS ASSISTANCE FOR DELAYED FLIGHTS ASSISTANCE FOR OVERNIGHT DELAYS RE-BOOKINGS ADDITIONAL INFORMATION
  • Full refund for the unused portion of your ticket

 

Available assistance

  • Full refund
  • Meals and refreshments
  • Two telephone calls, fax messages or e-mails

Delayed for three hours or more, assistance includes

  • Full refund
  • Meals and refreshments
  • Two telephone calls, fax messages or e-mails

 

Delayed until the next day

  • Hotel accommodation and transfers for cases in which an overnight stay is necessary
  • Subject to availability, passengers can be transferred onto another flight when flight has been cancelled or delayed for more than two hours, either to the same or different departure/destination airport served by Ryanair
  • N/A

Virgin Atlantic
CANCELLED FLIGHTS ASSISTANCE FOR DELAYED FLIGHTS ASSISTANCE FOR OVERNIGHT DELAYS RE-BOOKINGS ADDITIONAL INFORMATION
  • Full refund for the unused portion of your ticket

Passengers are entitled to assistance depending on journey distance and delay time (when less than five hours)

  • Delayed two hours for flights of up to 1,500 km
  • Delayed three hours for flights of between 1,500 and 3,500 km as well as flights of over 1,500 km within the EU
  • Delayed four hours for flights of more than 3,500 km

Assistance includes:

  • Meals and refreshments, which are often supplied as vouchers
  • Two short phone calls, faxes or e-mails

Delayed for 5 hours or more

  • Passengers are entitled to a full refund within seven days for the parts of the journey not completed and for those parts of the journey already completed if the delay meant that the journey no longer served its purpose

Delayed until the next day

  • Hotel accommodation and transfers for cases in which an overnight stay is necessary
  • Subject to availability, passengers will be re-booked onto another flight when flight has been cancelled
  • N/A

Air Canada
CANCELLED FLIGHTS ASSISTANCE FOR DELAYED FLIGHTS ASSISTANCE FOR OVERNIGHT DELAYS RE-BOOKINGS ADDITIONAL INFORMATION
  • Full refund for the unused portion of your ticket

 

Flight cancelled and re-booked flight departs more than four hours later, assistance includes

  • Meals and refreshments
  • Two short telephone calls/telex/fax/e-mail messages

 

Flight cancelled and re-booked flight departs the next day (local time)

  • Virgin Atlantic will find a hotel and provide transfers*

*Passengers will be entitled to assistance only to the extent that it does not cause further delay

Delayed for four hours or more, assistance includes

  • Meals and refreshments
  • Two short telephone calls/telex/fax/e-mail messages

Delayed for five hours or more

  • Full refund
  • If a passenger has already completed another flight on their journey, passengers can receive a refund for their ticket if this flight no longer serves any purpose to original travel plans
  • If the passenger has completed one or more segments of their flight, Virgin Atlantic will offer a return flight to the passengers first point of departure at the earliest opportunity

Delayed until the next day (local time)

  • If the passenger has not cancelled their flight, Virgin Atlantic will find a hotel and provide transfers*
  • Full refund

*Passengers will be entitled to assistance only to the extent that it does not cause further delay

  • Subject to availability, passengers will be re-booked onto another flight when flight has been cancelled

 

  • If passengers purchased their ticket from a travel agent, then they should contact their agent to apply for a refund
  • If the flight has been cancelled the passenger must contact the travel agent or travel provider to be re-booked onto the next available flight

Wizz Air
CANCELLED FLIGHTS ASSISTANCE FOR DELAYED FLIGHTS ASSISTANCE FOR OVERNIGHT DELAYS RE-BOOKINGS ADDITIONAL INFORMATION
  • Wizz Air passengers are not entitled to a refund when conditions are outside Wizz Air’s control

 

Passengers are entitled to assistance depending on journey distance and delay time (when less than five hours)

  • Delayed two hours or more for flights of up to 1,500 km
  • Delayed three hours or more for flights of up to 1,500 – 3,500 km
  • Delayed four hours or more for flights for up to 3,500 km or more

Assistance includes:

  • Meals and refreshments
  • Two short telephone calls/telex/fax/e-mail messages

Delayed for 5 hours or more

  • Wizz Air passengers are not entitled to a refund when conditions are outside Wizz Air’s control

Delayed until the next day

  • Hotel accommodation and transfers for cases in which an overnight stay is necessary
  • Subject to availability, passengers will be re-booked onto another flight when flight has been cancelled or delayed for at least five hours

 

  • N/A

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