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Heathrow Airport Terminal 5 Essential Information
If you’re flying from Heathrow Airport Terminal 5 Terminal, we’ve collected the essential ‘must-know’ information you’ll need to ensure your trip gets off to the perfect stress-free start:
View a map of the terminal
Explore Terminal 5 with this interactive map.
Flight check-in details
Heathrow provides the following guidelines for when you should check-in for domestic, European and non-European international flights:
Long-haul and El Al:
Three hours before scheduled departure
Two hours before scheduled departure
UK and Ireland flights:
90 minutes before scheduled departure
Online and mobile check-in
Many airlines operate an online check-in service to let passengers select seats, print boarding passes and save time at the airport. Heathrow advises customers to check with their carrier to see if an online check-in service is offered.
Some airlines offer a mobile check-in service. Users of the service can have a boarding card sent directly to their smartphone. Once again, check with your airline to see if it offers this handy, time-saving check-in option.
Facilities for disabled passengers
Heathrow Airport offers assistance to passengers with reduced mobility or special requirements. Find out more and plan your trip through the airport with the help of this online guide: Heathrow’s services for passengers with reduced mobility here.
Along with a mainline railway and London Underground access from central London, Terminal 5 is served by a plethora of parking solutions. APH.com offers options from long-stay to short-stay, off-airport and meet and greet parking. Just log on to APH.com now and enter your details to get instant online quotes covering all these options.
Family assistance lanes
These lanes give extra help to families travelling with young kids in buggies when passing through security. Just look out for the 'Family Assistance' lane signs.
There’s no shortage of shopping at Terminal 5… check out the shops that T5 has to offer here.
Where to eat
As you’d expect, Heathrow Terminal 5 has some great restaurants, cafes and fast-food outlets to suit all tastes and requirements; check out the full list here.
Area for kids
Free to use and offering slides, soft play areas, along with separate baby and junior areas; the play area is suitable for kids aged 0-9, and open from 06:00-21:00. Children must be accompanied by an adult at all times. Find it in the main Terminal 5A departure lounge (after security), near Gate A7.
If you need to be connected, Terminal 5 offers WiFi throughout the terminal. You can find the essential information here.
Charging mobile devices
If your phone or tablet is running low, Heathrow Airport offers free Power Pole charging stations in all terminals. These can be found before and after security and are compatible with UK and European plugs as well as USB cables.
Baby changing facilities
Baby changing facilities are available both before and after security; just follow the signs. Alternatively, download a map of Terminal 5 here.
You can find the essential luggage trolley information here.
If you’ve got a long wait for your flight, but don’t want to be burdened with bags, simply head to one of the luggage storage facilities. Baggage can be stored for anything between a few hours and 90 days. All items are subject to security checks including x-rays and random hand searches. Rates are £5.00 for 0-2 hours, £10 for 2-24 hours and then £5.00 for each additional 24-hour period or part thereof. At T5, luggage storage is available in arrivals near UK arrivals, opening hours are 05.30-22:00.
If you have a last-minute medical issue, Boots has pharmacies before and after security. View opening times and locations of Boots Pharmacies at Heathrow Airport Terminal 5 here.
Remember to buy baby milk from the airside store to avoid it being confiscated at security. Order your after-security milk collection here.
Locations of the multi-faith prayer rooms in Terminal 5 are:
Check-in Zone A, before security, next to Caffè Nero
Departures, after security, near Gate A8, next to WHSmith
Satellite T5B, after security, near Gate B34
Satellite T5C, after security, near Gate C52
Airports are exciting places, and nowhere in the UK has more to see than Heathrow. Various spectator options are on offer. Terminal 5 has a plethora of great views, but Gordon Ramsay Plane Food and Wagamama offer particularly good vantage points.