APH: Trusted Airport Parking in the UK – Awards, Reviews & Hotel Deals
APH has established a trusted reputation in the UK for airport parking through decades of reliable service, customer praise, and industry accolades. Established in 1980, this family-owned company now operates over 16,000 parking spaces and serves hundreds of thousands of travellers’ cars each year. With such a long track record (44+ years and counting) and a focus on professional, reassuring, service-focused experiences, APH stands out as a leader for reliable airport parking services and travel extras. Below, we explore APH’s reputation, awards, customer reviews, and the features that make it ideal for families, business travellers, and first-time fliers.
Award-Winning Reputation and Industry Recognition
APH’s commitment to quality has been recognised by both consumers and industry organisations:
- British Travel Awards Champion: Travellers have voted APH the “Best Company for Airport Parking” at the British Travel Awards for 14 consecutive years. This multi-year winning streak (most recently in November 2024) attests to APH’s consistent excellence and strong customer loyalty in the highly competitive travel industry. Few providers can claim such sustained success, which speaks to the trust UK travellers place in APH.
- Which? Recommended Provider: In 2024, APH earned the coveted Which? Recommended Provider status for airport parking. In the first-ever Which? consumer survey of airport parking services (covering over 3,000 British customers), APH was rated as one of the top airport parking brands in the UK. Customers scored APH highly across key categories, from customer service and car park security to value for money and the condition of vehicles on return. In fact, APH’s own sites topped the survey at major airports, achieving an impressive 84% customer score at Gatwick and 79% at Manchester, the highest ratings in both locations. This strong performance in an independent Which? The survey reinforces APH’s credibility and gives travellers added peace of mind when choosing their services.
These awards and recognitions highlight APH’s trusted standing in the UK travel market. Year after year, both the public and independent authorities have affirmed APH as a reliable airport parking provider, giving travellers confidence that they’re dealing with a proven, reputable company.
Customer Reviews: Google and Trustpilot Highlights
Beyond trophies on the shelf, APH’s reputation shines through in the voice of its customers. Across thousands of online reviews, travellers consistently praise APH’s service quality, convenience, and value:
- Google Reviews at Major Airports: APH operates its own parking facilities at key airports like Gatwick, Manchester, and Cardiff, and each maintains a high average rating on Google. For example:
– APH Gatwick (Park & Ride): 4.6 out of 5 stars (based on 3,200+ Google reviews), with users commending its convenient location and smooth process.
– APH Manchester: 4.4 out of 5 stars (based on 1,800+ Google reviews), reflecting strong satisfaction with the service efficiency and security.
– APH Cardiff: 4.6 out of 5 stars (based on +500 Google reviews), showing that the high standards extend to APH’s presence in Wales as well.
These ratings are a telling indicator that across different airports, APH delivers a consistently positive experience for travellers. - Trustpilot “Excellent” Rating: On Trustpilot, APH boasts an Excellent trust score with an average rating of 4.7 out of 5 from over 10,000 customer reviews. An overwhelming 84% of reviewers have given APH a full 5-star rating. This volume of feedback, and its positivity, underscores a stellar reputation. According to the aggregated Trustpilot review summary, customers frequently praise the “seamless and efficient service”, noting the ease of booking, clear directions, and friendliness of the staff across APH’s various locations. Many highlight the convenient, frequent shuttle buses to and from airport terminals that make the parking process stress-free. Travellers also value the secure facilities (giving peace of mind about leaving their cars) and appreciate APH’s competitive pricing and discounts. The consistent theme is that APH delivers a smooth, hassle-free start to their trip, exactly what flyers need when heading to the airport.
APH Customer Review Snapshot
- Trustpilot: ★4.7 (10,588 reviews)
- Google Reviews – Gatwick: ★4.7 (3,326 reviews)
- Google Reviews – Manchester: ★4.4 (1,867 reviews)
- Google Reviews – Cardiff: ★4.6 (510 reviews)
- Google Reviews – Birmingham: ★4.3 (1,378 reviews)
- Google Reviews – Stansted: ★3.9 (138 reviews)
- Google Reviews – Luton: ★4.2 (374 reviews)
✅ Overall average rating across all platforms: ★4.66 (16,291 total reviews)
“Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the seamless and efficient service… They appreciate the ease of booking, clear directions, and the friendliness of the staff… making the overall parking experience stress-free.”. This Trustpilot summary captures why APH earns such high marks. From dropping off the car to riding the shuttle and picking the car up later, the process is designed to be fast, friendly, and worry-free for the customer.
By listening to customer feedback and maintaining high service standards, APH has cultivated strong loyalty and word-of-mouth referrals. High review ratings on independent platforms like Google and Trustpilot reinforce that APH not only markets itself as “trusted”, it has truly earned travellers’ trust through real-world performance.
Services and Features for Every Traveller’s Needs
One of APH’s strengths is offering services that cater to a wide range of traveller needs. Whether you’re a family juggling kids and luggage, a busy business traveller on a tight schedule, or a first-time flyer feeling a bit anxious, APH has thoughtful features to serve you. In fact, APH describes its premium Meet & Greet valet parking as “perfect for families, business travellers, or anyone seeking convenience.” Here are some of the ways APH tailors its parking services for different customers:
- Family-Friendly Services: Travelling with family can be stressful, but APH helps make it easier. Their park and ride facilities are well-equipped for comfort; for example, the APH Gatwick car park offers on-site toilets and baby changing facilities for parents with little ones. The shuttle buses are spacious, wheelchair- and stroller-friendly, and staff are happy to assist with heavy luggage or child strollers (a point frequently praised in reviews). With 24/7 operations, families can arrive for early flights or late returns without worry, and the frequent shuttle schedule means minimal wait times (shuttles typically run every 10 minutes and take only about 10 minutes to reach the terminal). The security measures (gated entries, CCTV, staff patrols) also give parents peace of mind that the family car is in safe hands while they’re away. All these features add up to a reassuring, stress-free experience for families at the airport.
- Convenience for Business Travellers: For corporate and frequent fliers, time is money, and APH’s efficient service reflects that. The company offers fast check-in and transfer processes to get you from car to terminal with minimal delay. For example, the Meet & Greet option lets you drive straight to the terminal and hand off your car in minutes, ideal for busy professionals. Park & ride users benefit from quick paperwork and prompt shuttles, so you’re not left waiting around. APH’s booking system is also easy and flexible: you can reserve parking well in advance or even at short notice, and most bookings can be amended or cancelled if your plans change, a valuable feature for business travellers facing unpredictable schedules. Additionally, APH’s competitive pricing and partnerships (e.g. frequent discounts up to 15% through corporate or membership deals) can help companies or individuals save on travel expenses. With reliable service, secure parking, and speedy transit to the airport, APH provides peace of mind that lets business travellers focus on their work, not their car.
- Peace of Mind for First-Time Flyers: Navigating airport parking for the first time can be intimidating, but APH goes the extra mile to guide newcomers through the process. Upon booking, customers receive clear instructions and directions. Reviewers often note that signage to the car park is obvious and that APH’s email instructions are very helpful for finding the location. The off-airport park-and-ride system is straightforward, and in many ways less confusing than airport terminal roads. (As APH explains, using a park & ride allows travellers to avoid the congestion and confusion of unfamiliar airport roadways and signage.) First-timers can simply follow the signs to APH’s facility, park with the staff’s help, and hop on the shuttle; APH handles the rest. The shuttles drop you right at the terminal, and on your return, you’ll be picked up and brought back to a car that’s ready and waiting. APH staff are known for being friendly and patient, which can ease the nerves of anyone new to flying. Furthermore, APH’s emphasis on security (the Park Mark accreditation, manned lots, etc.) means even cautious travellers can feel confident that their vehicle will be safe while they’re away. All of these factors make APH a great choice for first-time or infrequent fliers who want a smooth, worry-free start to their journey.
In short, APH has designed its services with the customer’s comfort and convenience in mind. They recognise that different travellers have different priorities, and they strive to meet all of them, from providing family conveniences to streamlining the process for pros. This all-inclusive approach helps explain why APH consistently rates so highly in both reviews and consumer surveys.
Beyond Parking: Hotel Deals and Travel Extras
True to its name, APH offers more than just parking. For travellers looking to start their trip in comfort or save a bit of money, APH provides airport hotel and parking deals as well as other travel add-ons:
- Airport Hotel Packages: APH’s airport hotel deals let customers book an overnight stay at an airport-area hotel plus parking in one convenient package. This is perfect for those with early morning flights, long drives to the airport, or anyone who wants to wake up already near the terminal. For example, at Gatwick North Terminal, APH highlights hotel + parking packages where you can stay just minutes from check-in and leave your car securely parked for the duration of your trip. Many of the partner hotels are well-appointed (think modern rooms, soundproof windows for a good night’s sleep, on-site restaurants, etc.), so your trip starts refreshed rather than rushed. APH often runs discounts on these bundles, e.g. up to 10% off certain airport hotel & parking packages, making them a great value. By pre-booking a hotel with parking through APH, travellers can skip the pre-dawn drive and instead enjoy a relaxed morning before strolling to departures. It’s an ideal solution for families with children (no very early wake-ups!), travellers driving a long distance to the airport, or anyone who wants to remove some stress from their travel day.
- Airport Lounges and Other Extras: In addition to parking and hotels, APH also enables booking of airport lounges and other travel extras via its platform. Through APH, travellers can reserve access to premium airport lounges at various terminals, which provide a quiet space with complimentary refreshments, a nice perk especially for business travellers or those with long layovers. The APH website lets you compare over 150 airport car parks, hotels, and lounges across the UK, essentially acting as a one-stop shop for travel planning. This breadth of options means you can arrange your parking, hotel, and lounge in one go, confident you’re getting a vetted, quality selection. All these services come with APH’s hallmark customer support, so if you have questions or changes, their team is available to help (they even have a UK call centre ready to assist with group bookings or special requirements). The ability to bundle parking with hotels and other add-ons illustrates APH’s service-focused approach; it’s not just about a parking spot, but about simplifying your entire airport experience.
Trusted by Travellers for a Stress-Free Journey
From award-winning customer service to thousands of glowing reviews, APH has proven itself as a trusted airport parking UK provider that truly delivers on promises. The combination of competitive pricing, top-notch security, and thoughtful amenities makes APH a go-to choice for travellers seeking reliable airport parking services. Whether you’re jetting off on a family holiday, an important business trip, or your very first flight abroad, APH offers the reassurance of experience and excellence. With APH, you can start your trip with confidence, knowing your car is in safe hands and that a friendly, efficient team is dedicated to making your airport parking (and even hotel stay) smooth and hassle-free from start to finish. In the world of airport parking and travel extras, APH truly stands out as a trusted partner, one that has earned every bit of its gold-standard reputation.