Loading


  1. Why am I being charged for 8 days’ parking when I am only away for 7?
  2. How late can I make a booking?
  3. Will there be a space for me at the car park?
  4. What if my travel plans change?
  5. How do I amend or cancel a booking?
  6. Why can’t I amend or cancel a Supersaver, Non Flexible or Advance Purchase?
  7. What if I return later than the date on the booking?
  8. How do I get a new booking confirmation?
  9. How do I get a VAT receipt?
  10. What are the directions to the car park I’ve booked?
  11. What is Automatic Number Plate Recognition (ANPR)?
  12. Do I need to tell you if I’m going to bring a different vehicle to the one I originally booked?
  13. What do I do when I get to the car park?
  14. Do I have to leave my keys?
  15. What time do I have to arrive at the car park?
  16. What security is provided by the car park?
  17. Where do I park if I book a hotel & parking package?
  18. The number of people travelling has changed. Does that matter?

  1. Why am I being charged for 8 or 15 days when I am only away for 7 or 14? Most airport parking is charged per day, rather than per 24-hour period. So, if you leave on a Monday and return the following Monday, your price will include both the Mondays. So, while you are away for 7 nights, you are actually in the car park well into the 8th day. Some on-airport car parks do charge per 24-hour time period or part thereof, which means you may only be charged for 7 x 24-hour periods depending on the time of entry and exit. Should your actual entry and exit times change from those that you have booked, this may result in your actual time in the car park exceeding the number of days you have pre-paid for (or decreasing). This may result in an additional charge, which will be levied by the car park upon exit. If you call us before you leave we can add this to your credit card.
  2. How late can I make a booking? Generally car parks can be booked up to 24 hours before your departure, and some car parks can even be booked on the day. Space is limited during peak travel times, so please book as early as possible.
  3. Will there be a space for me at the car park? This website will only display available parking spaces, so you can rest assured a space will be reserved once you’ve made a booking.
  4. What if my travel plans change? APH understand that your plans sometimes have to change at short notice. This is why we offer Flex options at the majority of our car parks, hotels and lounges. Should you need to cancel your booking you will receive a full refund (excluding your credit card handling fee if applicable) providing you inform us no later than 24 hours prior to your departure date. (Please see our Terms and Conditions for full details). However, if you are sure your holiday plans will not change we also offer non-flex products that cannot be cancelled or ammended. 
  5. How do I amend or cancel an existing booking? You can cancel your booking or make changes to your travel dates, flight info, vehicle or personal details using the ‘Manage My Booking’ section on APH. Please note, changes can be made up to 24 hours before you travel. To make changes, you’ll need your email address, postcode and booking reference. Alternatively you can contact our call centre on 01342 859442. Please note, if you have made a booking for a Supersaver, Non-Flexible or Advance Purchase product you will not be able to amend or cancel your booking.
  6. Why can’t I amend or cancel a Supersaver, Non-Flexible, or Advance Purchase? Supersaver, Non-Flexible and Advance Purchase products cannot be amended or cancelled because they are sold at a discounted price and are not subject to the standard APH terms and conditions of booking.
  7. What if I return later than the date on the booking? If you need to stay longer than the duration included in the package you have booked, you will need to pay for any extra days directly to the hotel or the car park.
  8. How do I get a new booking confirmation? You can do this online using the 'Manage My Booking’ function. Please ensure you have your email address, postcode and booking reference to hand. Alternatively, simply contact our call centre 01342 859442.
  9. How do I get a VAT receipt? Your booking confirmation will act as your VAT receipt.
  10. What are the directions to the airport car park I have booked? These will be included on your confirmation.
  11. What is Automatic Number Plate Recognition (ANPR)? Automatic Number Plate Recognition (ANPR) is a system used by many car parks to recognise your vehicle and confirm your booking. When you arrive at the entrance of the car park a scanner will read your number plate and allow you to enter the car park. If you change your vehicle it is important to let us know because this could cause delays when attempting to enter the car park.
  12. Do I need to tell you if I need to bring a different vehicle to the car park than the one I originally booked? Yes. Some car parks use number plate recognition for entry and exit and if they don’t recognise your vehicle registration you could be charged again. You can easily change your car details through the ‘Manage My Booking’ function or by calling 01342 859442.
  13. What happens when I arrive at the car park? Instructions for your arrival will be included on your confirmation.
  14. Do I have to leave my keys? If your car park provides valet parking or a meet and greet service, you will need to leave your keys. All car parks will have a secure process for managing car keys and the security of your car.
  15. How long before my flight do I need to arrive at the car park? This will depend on the location of the car park, so please remember to check your confirmation email for details. Always allow plenty of time for bus transfers and unexpected traffic delays.
  16. What security features will be present in the car park? Each car park will provide an extensive range of security features. These can be viewed on the individual product page.
  17. If I book a hotel & parking package where do I park? If you book a hotel and parking package your parking will either be on-site at the hotel or a security-protected car park located nearby. Full details of your parking will be provided in your confirmation email.
  18. The number of people travelling has changed. Does that matter? You can change the number of people travelling in your party by using the ‘Manage My Booking’ function or by contacting our call centre on 01342 859442.

If you have any other questions not answered here please email us at customerservices@aph.com or call our call centre on 01342 859442.