Technical FAQs

Technical Frequently Asked Questions:

Which browsers do you support?

The APH Website actively supports the following Internet Browsers:

  • Internet Explorer 10
  • Internet Explorer 11
  • Google Chrome (Latest Version and 1 previous)
  • Safari (Latest Version and 1 previous)
  • Firefox (Latest Version and 1 previous)
  • Opera (Latest Version)
  • Android Mobile Native Browser (Latest Version and 1 previous)
▲ Back to top

Some things don't look right. Why?

Our site is best viewed in Internet Explorer 10 or higher, Firefox, Chrome, or Safari. If you are using a different browser, you may have problems viewing or using certain areas. We strive to make our site as compatible as possible with all the major and are always looking at expanding our compatibility, so please check back.

Mac Lion users may occasionally encounter difficulty accessing videos. This is a known issue on Lion.

▲ Back to top

How do I know that your site is secure?

When going through the booking flow, once you get to the stage of the site where you are entering personal information; you will see in the browser address bar that there is a green 'padlock' symbol. This proves that the connection is secure. Looking up security information for the website will show you that APH has a valid and active SSL certificate.

▲ Back to top

Is it safe to enter my payment information?

When getting to the payment stage, and also in the website footer; you will see the Norton Secured verisignature. Only businesses that operate proper credit card security are able to display this signature. We also offer payment via paypal for extra security if required.

▲ Back to top

How to enable cookies?

For full information on cookies, please see https://www.aph.com/information/cookies.shtml

▲ Back to top

What is active content or ActiveX?

You may see a pop-up window asking you to enable ActiveX. This refers to interactive content on the page such as animated images, opt-in features and polls.

▲ Back to top

What is flash player?

The Flash player is a free tool that allows you to view videos on the internet. If you try to watch a video without this installed, you may see an error asking you to download.

▲ Back to top

I'm seeing firewall errors. What does this mean?

A firewall is a piece of software or hardware that helps screen-out hackers and viruses that try to reach your computer via the internet. Using a firewall is the most effective and important first step to help protect your computer.

To allow content through your firewall, you would create an exception to enable a particular programme to send information back and forth through your firewall - another term is called unblocking. If you create an exception, the "door" is open only when needed for a particular communication.

To help decrease your security risk:
- Only create exceptions for sites that you know.

▲ Back to top

What should I do if I can't make a booking?

If you are struggling to make a booking, try pressing the following keys on your device keyboard (at the same time): Ctrl + F5, to refresh the page. Sometimes, deleting your internet history may help; you can do this by going through the following menu options on your browser - Tools> Internet Options> Delete Internet History.

If you are still experiencing problems, you can make a booking by contacting our UK based call centre during office hours. Out of office hours; please contact customerservices@aph.com

▲ Back to top

There is something broken with this site. How do I report it?

If you are experiencing a technical fault, please send information of your problem, along with the url of the website you are, what browser you are in, and any relevant screenshots to customerservices@aph.com. Any information you can provide will assist our technicians in resolving the issue as quickly as possible.

▲ Back to top

How can I find what I need on your site?

Most of the site pages are accessible via the main navigation bar, some links are also available on the footer of each page. For a full layout, please see our site map : https://www.aph.com/sitemap.shtml

▲ Back to top

The text is too small to read. Can I make it bigger?

To enlarge the page size, hold down the Ctrl key and press the + (plus) key to make the page bigger. If you over do it, Ctrl - (Ctrl & minus) will make it smaller again.

▲ Back to top

After I gave my credit card details and pressed confirm the page cleared and a message box popped up with the message "The page contains both secure and non secure items, do you want to display the non secure items." Why?

This message appears when a secure page includes non-secure items. For example, the whole page is secure because we are being safe with your personal data & your browser has recognised that a security certificate is in place; however, things like images and logos from our site that are pulled in, are not registered with our security certificate making them a "non-secure" item.

▲ Back to top

After I gave my credit card details and pressed confirm, I lost my connection to your website and / or received a system error. How do I check if my booking went through?

You should receive an e-mail confirming any bookings within 10-15 minutes. If you receive an e-mail confirmation, this means your booking has been successful. However; if you have any queries, please contact us on customerservices@aph.com

▲ Back to top