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  1. Which browsers do you support?
  2. Something doesn’t look right. Why?
  3. How do I know your site is secure?
  4. Is it safe to enter my payment details?
  5. How do I enable cookies?
  6. What is active content or ActiveX?
  7. What should I do if I can't make a booking?
  8. There is something broken. How do I report it?
  9. How can I find what I need on your site?
  10. The text is too small. Can I make it bigger?
  11. After I gave my credit card details and pressed confirm the page cleared and a message box popped up with the message "The page contains both secure and non-secure items, do you want to display the non-secure items." Why?
  12. After I gave my credit card details and pressed confirm, I lost my connection to your website and / or received a system error. How do I check if my booking went through?

  1. Which browsers do you support? The APH Website actively supports all current browsers.
  2. Some things don't look right. Why? Our site is best viewed in Internet Explorer 10 or higher, Firefox, Chrome, or Safari. If you are using a different browser, you may have problems viewing or using certain areas. We aim to make our site as compatible as possible with all the major browsers and are always looking at expanding our compatibility, so please check back.
  3. How do I know that your site is secure? Our website uses Extended Validation (EV) SSL, the most advanced level of encryption available, so you know that your data is safe and secure. You can tell this is working correctly by looking up at the address bar – EV will turn part or all of it green, depending on the browser you use. APH does not hold any credit card data whatsoever.
  4. Is it safe to enter my payment information? Yes. All data is secure and encrypted. Additionally, we do not store any card information.
  5. How do I enable cookies? See our Cookie policy.
  6. What is active content or ActiveX? You may see a pop-up window asking you to enable ActiveX. This refers to interactive content on the page such as animated images, opt-in features and polls.
  7. What should I do if I can't make a booking? If you are struggling to make a booking, try pressing the following keys on your device keyboard (at the same time): Ctrl + F5, to refresh the page. Sometimes, deleting your internet history may help; you can do this by going through the following menu options on your browser - Tools> Internet Options> Delete Internet History. Please search manufacturer information for how to do this on your mobile device. If you are still experiencing problems, you can make a booking by contacting our UK-based call centre at 01342 859442, or by contacting customerservices@aph.com.
  8. There is something broken. How do I report it? If you are experiencing a technical fault, please send information of your problem, along with the URL of the page you are one, what browser you are using, and any relevant screenshots to customerservices@aph.com. Any information you can provide will assist our team in resolving the issue as quickly as possible.
  9. How can I find what I need on your site? Most of the site pages are accessible via the main navigation bar, some links are also available on the footer of each page. For a full layout, please see our Site Map.
  10. The text is too small to read. Can I make it bigger? To enlarge the page size, hold down the Ctrl key and press the + (plus) key to make the page bigger. If you over do it, Ctrl - (Ctrl & minus) will make it smaller again. Use your usual method on mobile devices.
  11. After I gave my credit card details and pressed confirm the page cleared and a message box popped up with the message: "The page contains both secure and non-secure items, do you want to display the non-secure items." Why? This message appears when a secure page includes non-secure items. For example, the whole page is secure because we are being safe with your personal data and your browser has recognised that a security certificate is in place; however, things like images and logos from our site that are pulled in, are not registered with our security certificate making them a "non-secure" item.
  12. After I gave my credit card details and pressed confirm, I lost my connection to your website and / or received a system error. How do I check if my booking went through? You should receive an e-mail confirming any bookings within 10-15 minutes. If you receive an e-mail confirmation, this means your booking has been successful. However, if you have any queries, please contact us on customerservices@aph.com.

If you have any other questions please email us at customerservices@aph.com or call our call centre on 01342 859442.