Ask Us
We know many customers are likely to have questions about making bookings or using our products. That’s why we've made it quick and simple to find answers to your most-asked questions. Don’t worry if your questions aren’t answered below, you can browse more categories of Ask Us further down the page.
Flybe
- I have emailed and not yet had a response, what should I do?
- Am I able to get a refund for my booking which has been affected by the Flybe collapse?
- Am I able to amend my booking to travel from another airport?
- Am I able to amend the dates of my booking which has been affected by the Flybe collapse?
- I have to rebook my flights due to Flybe collapse; can I cancel my booking?
New Bookings and Payments
- For my return time when making a booking, should I give my landing time or estimated pick up time?
- Can I book a hotel on my return?
- I want to book Meet & Greet but I am returning to a different terminal, can I still book?
- How do I use my Tesco Clubcard tokens?
- Why do you need to know the number of passengers?
Parking
- For my return time when making a booking, should I give my landing time or estimated pick up time?
- I want to book Meet & Greet but I am returning to a different terminal, can I still book?
- Do I have to print my confirmation?
- Why do you need to know the number of passengers?
- I don't have my vehicle/flight details - can I still book?