Heathrow Smart Park Meet & Greet

Start your holiday in style and book Smart Park Meet & Greet! This great value drive-up and drop-off service operates at all Heathrow terminals and is perfect if you're travelling with small children, weighed down by heavy bags or just looking for a little VIP treatment from your airport parking.

Why Choose Smartpark Meet & Greet

Bypass the slow coaches and skip the transfer bus with Smart Park Meet & Greet. Drive straight to your terminal in the comfort of your own car where a friendly and fully insured valet driver will be waiting for you. As your car is driven safely to a secure car park you can make the short stroll to the check-in desk.

On your return simply let Smart Park know that you have landed and you will be reunited with your car once you step outside the terminal.

This Non-Flexible product offers a great rate but cannot be amended or cancelled once booked; so we recommend being certain of your travel plans before booking.

The car park is a holder of the police approved Park Mark Safer Parking Award and features CCTV, secure fencing and 24-hour security; so you can relax as your car will be safe and sound while you're away.

Smart Park Meet & Greet reviews verified by Reevoo

Convenience of drop off/collection points
Punctuality of Meet & Greet representatives
Friendliness and helpfulness of staff
Process for leaving/collecting vehicle
Overall rating
Scores 8.4 out of 10 based on 81 reviews
4 out of 10


Christchurch GB
Due to a coach breaking down in the tunnel to T3 I was 40 mins late for my drop off. DriveFly told me to take the car to the short stay, which is along way from departures and I then had to wait 10mins for the driver to turn up. It was exceptional circumstances but surely this isn't the first time an incident like this has happened? On return (on time) I gave 15 mins notice, but still had to wait a further 15 mins for the car, only to be told by the driver that my booking excluded car park fee of £3.50. I questioned that and it was quickly dropped. I won't use DriveFly again.
Confirmed purchase: 04 May 2015
Published on: 22 May 2015
10 out of 10


Ballinger GB
Signage for car parking at Heathrow T5 is poor
Confirmed purchase: 16 May 2015
Published on: 19 May 2015
10 out of 10


Waltham Abbey GB
No problems at all, very smooth. Would use this company again.
Confirmed purchase: 13 May 2015
Published on: 19 May 2015
1 out of 10


London GB Big traveller!
The service itself was great, but stupidly we did not check the car when we collected it. When we got home we realised the front right side had been damaged, paintwork scuff and the headlight is badly scratched. Make sure you check the car properly upon collection.
Confirmed purchase: 14 May 2015
Published on: 19 May 2015
10 out of 10


Dunstable GB
Slick, efficient process, makes using T5 easy.
Confirmed purchase: 16 May 2015
Published on: 19 May 2015
10 out of 10


Melton Mowbray GB Book it
Fab service. Far better than I expected and would definitely recommend and use again. Thank you very much :-)
Confirmed purchase: 10 May 2015
Published on: 12 May 2015
10 out of 10


Chelteham GB Holiday lover
They were waiting both end of the journey
Confirmed purchase: 27 April 2015
Published on: 06 May 2015
7 out of 10


Margate GB
Great and will use next time, also acceptable price
Confirmed purchase: 23 April 2015
Published on: 28 April 2015
4 out of 10


Cambridge GB
Although we rang, as instructed, when luggage had been collected we still had to wait 40 minutes for car to be dropped off - would have been a lot quicker to have caught a bus !!
Confirmed purchase: 16 April 2015
Published on: 21 April 2015

Caroline, Marketing APH

Dear Mrs Bosford,

Thank you for your feedback.

We have passed your comments on to Smart Park Meet & Greet as we take complaints very seriously. We are sorry to hear that you had a bad experience on your recent trip and we hope that by forwarding your complaint to Smart Park Meet & Greet it gives them the opportunity to improve their service for other customers.

1 out of 10


Christchurch GB Unhappy loyal APH customer
For the first time ever asked to write and sign statement that there are no valuables in the car! Specifically asked the driver to drive my car slowly over the bumps since I have a big draw unit in the boot. On return everything moved and smashed in the boot since the car driven far to fast over the bumps!!! Tried to reason with the driver, who refused to give me his name, turned and walked away. Unable to contact their customer service subsequently.
Avoid at all cots.
Confirmed purchase: 14 April 2015
Published on: 21 April 2015

Caroline, Marketing APH

Thank your your comments and bringing this issue to our attention.

We have passed your comments on to Smart Park Meet & Greet for further investigation as we take customer complaints very seriously.

10 out of 10

Confirmed purchaser

First class service. A representative was waiting to meet us on arrival at the airport, and the car was waiting for us at the collection point upon our return. Highly recommended.
Confirmed purchase: 13 April 2015
Published on: 21 April 2015
9 out of 10


Bedworth GB
The dropping of point was not very well signposted as being on level 3 and one of the numbers went straight to answerphone. The drop off was very smooth. Picking the car up we had to wait 10 or so minutes.
Confirmed purchase: 09 April 2015
Published on: 14 April 2015
9 out of 10


Sheffield GB Frequent traveller
Good service used meet and greet before this was the cheapest for this journey and compared well to other providers ive used
Confirmed purchase: 09 April 2015
Published on: 14 April 2015
9 out of 10


There was a mistake/misunderstanding about the terminal drop-off but soon
resolved, and in correct terminal for our return.
Confirmed purchase: 12 April 2015
Published on: 14 April 2015
10 out of 10


York GB
Amazing service - will definitely use again
Confirmed purchase: 10 April 2015
Published on: 14 April 2015
7 out of 10


Witney GB Stickler for professional efficiency
Upon leaving it was not CLEAR that the exiting ticket needed to be paid. Surely this should be part of the online payment to be a true meet and greet
Confirmed purchase: 10 April 2015
Published on: 14 April 2015
8 out of 10


guildford GB
Overall satisfactory. But phones were not reachable on return
Confirmed purchase: 08 March 2015
Published on: 09 April 2015
3 out of 10


The drop off at Heathrow was reasonably easy but on our return it took over 30 minutes after our call to say we had collected all our luggage for our car to arrive. This is not a Meet & Greet service that we paid for. Very poor and not what we would expect from APH.
Confirmed purchase: 03 April 2015
Published on: 08 April 2015

Caroline, Marketing APH

Thank you for your feedback.

Your comments have been passed on to Smart Park Meet & Greet. As their booking agent, we would like our customers to be satisfied with the services we provide or the ones we recommend. To this end, we hope that by passing your comments on to Smart Park Meet & Greet, an improved service can be provided.

We hope that your experience will not deter you from booking with APH again.

10 out of 10


Gloucester GB
Excellent will use a lot more
Confirmed purchase: 17 March 2015
Published on: 24 March 2015
7 out of 10

Confirmed purchaser

It took about 30 minutes from calling after collecting our luggage until the car arrived.
Confirmed purchase: 08 March 2015
Published on: 11 March 2015
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Features of Smart Park Meet & Greet

  • Park Mark« Safer Parking Award
  • CCTV
  • Security fencing
  • Regular security patrols
  • Fully insured valet drivers
  • Valet parking: your car is parked for you
  • Operates at Terminals 1,2,3,4 & 5
Important Information

Once booked, you cannot amend or cancel this product

On booking this service, you will need to provide the following information: Inbound & outbound flight numbers, airport terminals, car details and contact telephone number (preferably a mobile number).

This service operates between 4:00am and 12:00am. Includes the airport levied access fee.


Directions for each terminal will be given upon booking.

Our comments box is a great way for you to view other peoples feedback about products on aph.com, and add your own.

Terms and Conditions

APH - Airport Parking & Hotels cannot be held responsible for comments.

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