MBW's insured drivers will park your car in their secure car park, which is patrolled 24 hours a day and has CCTV coverage.
MBW Meet & Greet is ideal for anyone who has a disability and requires extra assistance as you hand over your car at the terminal and take a short walk to check in.
Please ensure you read the important information below to help make your journey as smooth as possible.
Last minute changes: For any date or time changes from the day before your booking starts, contact MBW directly on 0208 759 5252 with at least 24 hours’ notice.
ULEZ charges: ULEZ charges apply on both your arrival and return dates and are the responsibility of the driver.
Arrival grace period and fees: MBW allows a 45 minute window from your pre-booked arrival time. You must call MBW 30 minutes before arrival for this grace period to apply. Additional charges apply if you exceed this timeframe.
Charging limitations: MBW can guarantee a minimum charge of 70 percent due to vehicle or manufacturer restrictions and will always endeavour to charge to 100 percent whenever possible.
You must call MBW Meet & Greet approximately 30 minutes prior to reaching Heathrow. You must keep MBW informed if you are likely to be early or late with as much notice as possible to avoid any further car park charges. MBW pay for 15 minutes of the parking on arrival and exit.
Terminal 2 (Postcode: TW6 1EW):
Follow signs for T2 Departures Terminal Parking Car Park (Formerly called Short Stay); as you leave the tunnel keep in the right-hand lane. Going up the ramp, keep right. Take a ticket at the barrier furthest to the right, head up to Level 4 and follow signs for Off-Airport Parking and park in row A or B. The desk is located at the Lift Lobby. Hand over the car park ticket to the MBW captain.
Terminal 3 (Postcode:TW6 1QG):
As you leave the tunnel follow signs toward Terminal 3, Terminal Parking Car Park 3 (Formerly called Short Stay). Enter the Short Stay Car Park and take a ticket at the barrier, Head to Level 4 Off Airport Parking and park in either row A or B. The desk is located at the Arrivals Lift Lobby. Hand over the car park ticket to the MBW captain.
Terminal 5 (Postcode: TW6 2GA):
Leave the Terminal 5 roundabout and follow the signs to T5 departures. Keep in the right lane heading up the ramp and follow the signs into Terminal Parking Car Park (Formerly called Short Stay). Keep left and head towards the last set of barriers. Take a ticket at the barrier, Head to Level 4 - Following signs to Off-Airport Parking and park in rows R or S. The desk is located at the Lift Lobby. Hand over the car park ticket to the MBW captain.
Please call MBW when you have collected all your luggage at reclaim, or when you have passed passport control if you only have hand luggage. The despatch office will advise you of a time frame for delivery, if there is a wait for the vehicle to be returned please wait inside the terminal until further notice. If you arrive early or late and outside of booked times, please be prepared to wait. As you exit the arrival hall into the Terminal plaza, turn left and walk towards the UK Arrivals end of the Terminal. Nearing the end of the plaza, turn right and exit the Terminal through the main door, then cross the bridge in front of you. Take the left hand lift and go up to Level 4. The Handover Captain will meet you at the MBW desk. If you have any comments or enquiries please contact the office on email only, full details will be handed to you at the drop-off area.