When flying from Manchester Airport, you want to know your car is in safe hands. That’s where APH Manchester Park & Ride comes in, providing secure, award-winning airport parking and a stress-free start to your journey.
With more than 45 years of experience, APH is proud to be one of the UK’s most trusted airport parking providers at Manchester. But don’t just take our word for it, read what real travellers have to say.
Real Reviews from Real Travellers
We’re proud to have earned thousands of genuine reviews from satisfied customers across Google and Reviews.io.
- Google Rating: ★★★★☆ 4.4 from 1,897 reviews
- Reviews.io Rating: ★★★★★ 4.8 from 21,846 verified customers
As a Which? Recommended Provider and 15-time winner of the Best Airport Parking Company at the British Travel Awards, we’re committed to providing reliable service and great value every time you park with us.
At APH, we welcome all feedback, the good, the great, and the helpful. Every review helps us improve and ensures we continue offering the best possible airport parking experience.
Simple, Safe, and Convenient Parking
At APH Manchester, parking couldn’t be easier:
- Arrive at our secure site on Bradnor Road, Wythenshawe. The entry barrier opens automatically.
- Park in a marked arrival bay and check in at Reception.
- Hand over your keys to our friendly, uniformed team, they’ll park your car safely for you.
- Hop on our free shuttle bus for the short 10-minute transfer to your terminal.
When you return, simply head to the designated APH bus stop just outside the terminal. A shuttle will quickly take you back to your car, ready and waiting for a smooth drive home.
Security You Can Count On
Your car’s safety is our top priority. APH Manchester Park & Ride is equipped with:
- CCTV surveillance and barrier-controlled entry
- Security fencing and floodlighting across the site
- 24/7 staffed security with regular patrols
We treat every vehicle as if it were our own, giving you complete confidence that your car is secure while you travel.
What Our Customers Say
Here’s what some of our travellers have recently shared about their experience:
S.J.H. ★★★★★
“Excellent. Makes parking and drop-off at your required terminal so easy and stress-free. Helpful and polite staff, buses are quick and easy. Been using APH for years and always very pleased.”
Mark W. ★★★★★
“Best value for money I could find. Service was quick and efficient from start to finish. Staff were super friendly, and the coaches ran perfectly on time.”
Mrs E. ★★★★★
“Easy to find and staff are always polite and courteous. The driver helped load our bags, fantastic service you don’t always get elsewhere.”
Mr G. ★★★★★
“Drop-off and collection were simple. Transfers were under 10 minutes, and all staff were friendly and helpful.”
Mrs O. ★★★★★
“Had a tyre warning light when I arrived, staff checked and inflated the tyres for me before I drove home. Above-and-beyond service!”
Mr S. ★★★★★
“Always use APH. Never had a problem, very well-run company with excellent staff.”
All reviews are verified and independently collected via Google and Reviews.io.
Why Travellers Choose APH Manchester
- 45+ years of trusted airport parking experience
- Award-winning service, 15× British Travel Awards winner
- Highly rated by more than 20,000+ verified customers
- Secure Park & Ride site with 24-hour monitoring
- Quick transfers every 10–15 minutes
- Friendly, professional staff ready to help 24/7
At APH, we believe in combining great value with great service. That’s why we’ve built a reputation that travellers trust and keep coming back to.
Start Your Trip the Smart Way
When you park with APH Manchester, you’re choosing a secure, convenient, and award-winning service that makes your journey easier from the moment you arrive.
Book direct with APH today to get our best prices guaranteed, exclusive online discounts, and the peace of mind that comes from parking with the experts.
APH Manchester Reviews
Along with the reassurance you’re booking Manchester airport parking through a company with over four decades of experience, exploring what other travellers thought of our services is a smart way to bring peace of mind. Collected and published by Google the following reviews are genuine, independent responses from customers who have actually used the services they are rating. We are rated 4.4 out of 5 by 1,887 customers. Click the link to see what people who really matter think.
Paula Apperley
1 month ago
Staff absolutely brilliant after car broke down on arrival. When we returned from holiday very supportive and helpful as we organised RAC recovery. Helped with loading car on recovery vehicle and looked after us with tea and KitKat's. Couldn't have been more helpful.
Gavin Young
3 months ago
Great service!! Drop-off was quick, there were the right amount of staff to make it an efficient process, weren’t left queueing for ages. Bus was right there, he was a cheerful guy who helped with my huge bag on and off.
Pick-up was slick too, the bus stop was easy to find, their system meant that the vehicle was ready to go and I was on my way home after a long flight.
Used meet and greet services before that cost a lot but didn’t deliver, this was perfect!!
Thank you!!!
Pick-up was slick too, the bus stop was easy to find, their system meant that the vehicle was ready to go and I was on my way home after a long flight.
Used meet and greet services before that cost a lot but didn’t deliver, this was perfect!!
Thank you!!!
Matt Barnes
4 months ago
Great experience and the best airport parking we've used so far. Quick and efficient and buses running regularly so you're not waiting around and the car wasn't driven around for miles like a lot of the other drop off places do. Will use again
Julie Webbon-Thomas
4 months ago
Convenient, secure and easy parking for Manchester airport. We used the self park option. Staff were very friendly and helpful as were the bus drivers. Never a long wait for buses to and from the airport. Even has a baggage scale, just to double check the weight of your luggage!!
Pam Dolan
5 months ago
Absolutely brilliant company to deal with. The drivers are friendly and helpful, will invariably help with getting luggage off the bus. Have just had to cancel a booking for April and immediately got an email saying my refund was being processed. Also the car is always parked reasonably close to the reception area on return and staff are on hand in case of a flat battery. Can't fault them.
Elizabeth Bailey
5 months ago
Excellent Business Model. Good Value. All staff were quick and efficient and knew exactly what they were doing. No problems whatsoever. They said “After you have used us once, you will use us again,” and they are right. It is as if someone sat down and asked themselves what would I like from airport parking and this is the outcome. Our car was parked up for four weeks and they made sure it was working and ready for us.
Kyla Porter
6 months ago
I’ve been using APH for a fair few years, so I consider myself a loyal customer. Just a few things of note, if APH wanna compete with others, they need to encourage business users like myself who may park for only 1 or 2 nights. Ryanair you can park for £8.92 per night and while APH will charge you for least 4 days. I asked the receptionist why they overcharge, and she was quite offhand. Also, if you have a late return because with delayed flights, expect to be charged extra over and above what you paid, even for a few hours, best book extra time just in case. The shuttle service isn’t every 15 minutes, more like every half hour and more.
Phil Slingsby
6 months ago
If I could give no stars I would!
Initial thoughts and upon departure were good - nice and easy to use, reasonably priced with friendly staff.
However, upon arrival back in the UK, I found my car's remote locking not working, so unable to open car. The staff's response was simply that they weren't bothered but had to follow a process to report this. This became clearer when literally the following morning, I had an email stating that they weren't supporting my complaint. The reason behind this was that the key fob batteries could have simply ran out in the 2 weeks I was away and that the missing internal door lock facia was just wear and tear rather than being broken off by their staff. WOW!
I took my car to the garage to find there was water damage to the key fob?? I haven't had the key fob, as I've been away and the only place it has been is in the possession of APH!?
Needless to say I will not be using this company again! There are plenty of other companies offering this service, so my advice is use those instead as this is not acceptable!
Initial thoughts and upon departure were good - nice and easy to use, reasonably priced with friendly staff.
However, upon arrival back in the UK, I found my car's remote locking not working, so unable to open car. The staff's response was simply that they weren't bothered but had to follow a process to report this. This became clearer when literally the following morning, I had an email stating that they weren't supporting my complaint. The reason behind this was that the key fob batteries could have simply ran out in the 2 weeks I was away and that the missing internal door lock facia was just wear and tear rather than being broken off by their staff. WOW!
I took my car to the garage to find there was water damage to the key fob?? I haven't had the key fob, as I've been away and the only place it has been is in the possession of APH!?
Needless to say I will not be using this company again! There are plenty of other companies offering this service, so my advice is use those instead as this is not acceptable!
Carolyn De Lange
6 months ago
We were welconed by a friendly person behind the desk. Quick and easy to park and catch the bus to the airport. The really helpful driver who was a pensioner helped us load our luggage on to the bus. Didn't wait too long on our way back to catch the bus back to our car. The driver, a young man didn't bother to help a old lady who was struggling to get her luggage on the bus, so we helped her. This was a bit disappointing. Overall a good experience.
Andrew Gamble
6 months ago
Good, safe place to leave your car with efficient transfer to airport by bus. Reception staff when dropping off the car were a little brisk/sharp which is unusual for them although it was 6am! Great value and will use again
Adam B
8 months ago
Very reasonable parking prices for a secure car park. Convenient location. Great, friendly staff. Shuttles take around 10-15 minutes to get to the airport, but they're comfortable and modern. Have never waited longer than 15 minutes for a pick-up from arrivals. I'll continue to use and recommend APH.
Toby Williams
8 months ago
Great service. Lovely fella driving the bus so helpful - didn’t get his name unfortunately but he was bald. Had the same guy last time as well made the whole process so simple. A real credit to the team there. Lovely lady on the desk too.
May King Tsang
8 months ago
Have used APH for several years. Efficient. Friendly and will continue to use them every time I fly from Manchester, no katter what time of day or evening. A fantastic stress-free service.
Mark Westwood
11 months ago
Best value for money I could find. The service was quick and efficient from start to finish, with smooth drop-off and pick-up. Staff were super friendly and helpful, and the coaches to and from the airport ran on time with no hassle. Would definitely use again – highly recommended!
Michal Domagalski
12 months ago
I've left my beloved and well looked after car with APH Manchester for a month at the "secured car park".
After returning from work, I was shocked by a state of my Jaguar, which I was left with.
Leaving complaint and asking for explanations, STUART PRITCHARD ASSISTANT MANAGER, dropped me an email saying, that scratches were related due to age of a vehicle and did not provide me with a CCTV evidence from the day, when I left my car with him, ignored my email request.
I left picture from 22nd of May to make people aware, what this person thinks could happen in 3 days, as I left my car with him on 25th of the same month.
After returning from work, I was shocked by a state of my Jaguar, which I was left with.
Leaving complaint and asking for explanations, STUART PRITCHARD ASSISTANT MANAGER, dropped me an email saying, that scratches were related due to age of a vehicle and did not provide me with a CCTV evidence from the day, when I left my car with him, ignored my email request.
I left picture from 22nd of May to make people aware, what this person thinks could happen in 3 days, as I left my car with him on 25th of the same month.
STEVE HUMPHREYS
1 year ago
Brilliant place for airport parking, good clean modern buses, friendly staff, i use this place regularly
Danielle Bell
1 year ago
Terrible experience each time. Parked there a year ago and when I got into my car I discovered there had been a collision 1.5 hours after I had left my vehicle with them (my car tells me). Management were unhelpful totally denying any of it.
A year down the line and thought I’d try their service again due to having a voucher with 25% discount. Their service descriptors are factually incorrect (bud every 15 minutes). Going to the airport the bus left after 25 minutes of being sat there - I dread to think how long others before me had to wait… definitely at least 5-10 minutes more.
After landing at 12:35 AM, I rang the company to say I was stood in the bus stop 10 minutes after landing as I did not have luggage to collect. The bus did not arrive until 1:25am, despite person on other end saying it would be 10 minutes when I called. Got back to my car eventually at 1:40am, but I was the only person at the bus stop for about 20 minutes, all the other companies had picked their passengers up in good time. Not the safest situation to be in as a young girl. I wouldn’t recommend at all, I’d rather pay more and be safe and have convenience than lap up 25% off, it’s just not worth the hassle.
A year down the line and thought I’d try their service again due to having a voucher with 25% discount. Their service descriptors are factually incorrect (bud every 15 minutes). Going to the airport the bus left after 25 minutes of being sat there - I dread to think how long others before me had to wait… definitely at least 5-10 minutes more.
After landing at 12:35 AM, I rang the company to say I was stood in the bus stop 10 minutes after landing as I did not have luggage to collect. The bus did not arrive until 1:25am, despite person on other end saying it would be 10 minutes when I called. Got back to my car eventually at 1:40am, but I was the only person at the bus stop for about 20 minutes, all the other companies had picked their passengers up in good time. Not the safest situation to be in as a young girl. I wouldn’t recommend at all, I’d rather pay more and be safe and have convenience than lap up 25% off, it’s just not worth the hassle.
Stephen Rice
1 year ago
Inexpensive and easy though located down the road from the airport and you do have to occasionally wait some time for coach transfers.
Alex K
1 year ago
Swift and not too far from airport, however somebody had pushed in both wing mirrors instead of using the button, 1 nearly broke
Wayne Burns
1 year ago
Really easy to use free shuttle bus to airport straight outside terminal and easy pick up on return at same point and just a short journey back to car park.. definitely use again and recommend to everyone
Neville Johnson
1 year ago
No problems travelling there. Staff very friendly. Transport to airport quick and hassle free
David Cassidy
1 year ago
Good off site Manchester Airport parking.
Booked direct, via Blue Light Card.
Got a great discount for my stay.
Drive to location, upto barrier and ANPR scans plate and opens. Park car in the reception drop off bays, and head on in to drop key.
Bus runs regularly from straight outside APH to each terminal.
Booked direct, via Blue Light Card.
Got a great discount for my stay.
Drive to location, upto barrier and ANPR scans plate and opens. Park car in the reception drop off bays, and head on in to drop key.
Bus runs regularly from straight outside APH to each terminal.
Allan Mitchell
1 year ago
Great place to park especially when paired up with stay at Doubletree Hilton.
Kevin Beck
1 year ago
Brilliant parking been using them for years everything is simple and I know my car is safe
Rebekah Donaldson
1 year ago
Arrived at 12:50pm with our flight to depart at 2:40pm (checked in and hand luggage only so plenty of time). We waited over 35 mins for a bus to depart. When I asked when we would be leaving as we are no starting to run behind schedule and expected a 15 min bus wait we were told ‘the drivers were on a break’ and would leave soon. I then explained we expected a 15 min wait and the customer service desk told us we hadn’t arrived 30 minutes ago. The driver proceeded to stand and smoke 3 cigarettes while we were getting distressed. All of them had attitudes. Don’t rely on a 15 minute wait for a bus as they have proposed. It could be over 30 and if you ask any questions you’ll be sure to get attitude.
Diane Osliffe
1 year ago
Excellent car park easy to find excellent car drop off. You pull up outside reception they will park car for you. Reception has toilets and drinks dm facility. Staff friendly and helpful you access bus through a covered area. On return you message them once you have collected luggage bus picks you up and returns you to reception you collect your key and they direct you to your car which has been parked outside reception. Staff friendly and helpful
Katherine Robinson
1 year ago
I've used APH Manchester for nearly 19 years. I wouldn't park my car anywhere else when I go on holiday.
kenny foulkes
1 year ago
When flying from Manchester will not park with anyone else.
15 years of fantastic service.
Well done to all at aph.
15 years of fantastic service.
Well done to all at aph.
Deb R
1 year ago
We have used APH many times and have found them brilliant. The staff are welcoming and courteous. The buses run regularly and you never have to wait long. The driver always helps with luggage. When we came back once, our car wouldn't start, this wasn't a problem, they quickly helped by jump starting the car. We had a big trip planned in October 24, we arrived late due to several accidents on the motorway. My husband and I were really stressed, and worried that we would miss our flight to India. We had also just missed a bus to the airport. A big thank you goes to the driver Chris who checked with management and then took us directly to our terminal. He was amazing and it gives credit to APH as a whole and the service they provide. I'm not sure we would have made our flight without them going above and beyond. They give a reliable, consistent service, and we would highly recommend them
Darts Watcher
1 year ago
Great value service.
Staff always friendly and look after there customers.
Been using the service in Manchester for around 10yrs now.
Staff always friendly and look after there customers.
Been using the service in Manchester for around 10yrs now.
Lucy Williams
1 year ago
Left my car with no problems, picked it up and it sounded like a rally car… the exhaust had been damaged in the time I left it and when I sat back in the drivers seat. The manager denied anything happening to it and so it was my word against his. After 12 hours of travel I didn’t have it in me to make a scene.. and I had no choice anyway. I wouldn’t use this car parking ever again as now it has cost me a great deal
stephen earnshaw
1 year ago
As usual had a quick drop off and
transfer to airport, due to heavy snow in Tromso we changed our
Plans and returned a couple of days
earlier we rang APH. Manchester
6 hours before flying in and they
had our car ready at short notice
which really appreciated thanks.
transfer to airport, due to heavy snow in Tromso we changed our
Plans and returned a couple of days
earlier we rang APH. Manchester
6 hours before flying in and they
had our car ready at short notice
which really appreciated thanks.
James Smith
1 year ago
Everything was OK until got back to the car to find they had left the drivers window slightly open and the seat was soaking.
Donna “Pickle” Wells
1 year ago
This is a great place to leave your car, there's a 10 minute bus ride from APH to the airport and they are very regular.
Stefano Niespolo
1 year ago
I ve parked my car here few times,service is great,price is the best one most of the time and the bus is usually quick and on time.
I will defitenely use it again
I will defitenely use it again
Sarah Glover
1 year ago
Waited for 30 minutes for a bus as the original bus parked at the incorrect stop meaning those waiting first were last to get on and therefore it was full. Not the best service both driver and guy in the office when called told us it was our fault pretty much and didn’t really care too much of the inconvenience. Poor service and won’t be using APH again. Jet parks seem to have a lot more regular running buses so one to consider for the future.
Bill Baillie
1 year ago
Rude staff on arrival, the bus took 30 mins to get there, the driver sat and watched a young family struggle with cases. Looks like management change needed, never used to be like this
Phil Hiles
1 year ago
Great friendly staff / drivers , straight forward check in & collection , 10 minutes bus ride to Terminals .
ann hodges
1 year ago
Very helpful and pleasant staff, we didn't have to wait long to be picked up from the airport, and a fast service to get your car keys back. Excellent, thank you.
Brian Sheldon
1 year ago
Never any problems when parking the car here
Very quick and prompt service.
Will be booking again very soon .
The end of thus month .
Very quick and prompt service.
Will be booking again very soon .
The end of thus month .
John Shaw
1 year ago
Overall, really good. Staff were friendly and the service was quick and efficient. The only complaint is that on returning we had to wait at least 30 minutes to be picked up from the airport. An APH bus arrived at the bus stop and let someone off but, as we started to walk towards it the driver closed the doors and drove off.
Maria Reding
2 years ago
Came back to two deep scratches in my lovely car! Going to have to get the panel re sprayed.
Lol Livvy
2 years ago
easier to get to than other parking as manchester is a nightmare to navigate. the people were polite and chatty even at 2.30 in the morning 😆 we have used this company a couple of times and would definitely recommend
Stuart Fisher
2 years ago
Used this place twice now. Can't fault the service. Easy to get to and straightforward to park up at the door and they'll park your car for you. I think the shuttle buses run every 15 mins and the drivers were good lads who helped folk with their luggage if needed. Would recommend.
Stuart Gache
2 years ago
Always pleasant to use this business.
Staff are always friendly and attentive.
Staff are always friendly and attentive.
Ceri Hughes
2 years ago
With an elderly mother in law, my wife and I have used APH twice this year. Each time, the service has been incredible, and in particular Scott, the driver. Talkative, helpful and very accommodating of mother in law, I'd definitely recommend their services to anyone looking for airport parking in the Manchester area.
Ben Deacon
2 years ago
Great service from start to finish, quick drop off and pick up, fast reliable service
Anne Lealman
2 years ago
Great service from start to finish. From checking in with polite and friendly staff, to spotlessly clean buses, helpful drivers. To returning home, sent text, got a text straight back telling us where to wait and bus arrived with in 5 minutes. Brilliant and would definitely do again
Nichola Smith
2 years ago
Manchester Branch
Great service especially from our driver Gary happy to help and made sure we was looked after.
Easy location to find and easy check in.
I would recommend the Manchester branch.
Great service especially from our driver Gary happy to help and made sure we was looked after.
Easy location to find and easy check in.
I would recommend the Manchester branch.
Simon Kirkham
2 years ago
Good off airport parking run by APH 10 mins to the airport by shuttle . Return bus on demand. Keep your return to let handy as you have to show it to get back on the bus to the car park
Brian Rogers
2 years ago
I've always used APH for my airport parking ,the service is very good the staff excellent and the bus transfer is not to long and the drivers have always been friendly and helpful. What more do you need . The Manchester branch, in my opinion, is probably one of the best in the country.
Jeff Roycroft
2 years ago
Regular shuttle buses to and from MAN airport. Good prices too, especially if you book in advance.
Wendy Akam
2 years ago
Always makes the holiday easier using APH. Staff always friendly and helpful no matter what the time. Would highly recommend using 👌🏼
David Clark
2 years ago
I had never used offsite airport parking before, although it was the cheapest option, so it was worth a go. I was very impressed by the service, and the staff were very helpful. Very fast turnaround, drop off, and collection. I would highly recommend and I will be using it in the future.
Alexandra Leach
2 years ago
Can’t fault APH. The staff were all great, buses prompt. It took so much stress away!
Adrian Walker
2 years ago
Easy to find, quick and efficient handover, shuttle bus frequent, only a 10 minute drive at the most from Manchester airport terminals . Apon return, you only have to wait a few minutes before bus arrives to take you back to your car, and with in a few minutes your on your way home. Prices are reasonable, for distance to airport and frequency of busses.
Priscila Sousa
2 years ago
First time using these services, and will definitely use again. Lovely, informative, helpful staff. Thank you Gents 🙌🏽
Mark Lowry
2 years ago
Cheapest we could find. Easy to get to and plenty buses to get you to the airport. Would definitely use again, if we ever use Manchester Airport for travelling
Amy
2 years ago
Never again, worst airport parking there is. Extremely disorganised. We arrived and the systems were down, so they had no record of the booking had to be done by hand. From driving in to arriving at the terminal took almost an hour. On the return they had no record of us returning as they hadn’t input the data which had been wrote down on arrival. Our car was still in storage on another lot, but they didn’t know where the car was! They had to call around the storage lots to ask if they had seen the car. This took another hour. All in all, very poor service and for an extra fiver there are far better car park companies you can use.
Rebekah
2 years ago
Can't fault APH at all, used many times and can honesty say it's such a trustworthy place to leave your vehicle.
The staff are very friendly and helpful, we parked here mid August for an evening flight and the main guy behind the desk was so apologetic about the traffic causing a delay in getting a bus to the aiport, which was beyond his control. Excellent communication throughout. will continue to use, as we have done, in future. Thanks guys for making the process very smooth🙏
The staff are very friendly and helpful, we parked here mid August for an evening flight and the main guy behind the desk was so apologetic about the traffic causing a delay in getting a bus to the aiport, which was beyond his control. Excellent communication throughout. will continue to use, as we have done, in future. Thanks guys for making the process very smooth🙏
michael ball
2 years ago
Usually v good but they couldn't fund my key this time which was a bit frustrating when we arrive to collect car after a long day of travelling
Mike Douglas
2 years ago
Used aph for many years now. Always cheaper than the alternative. Drive up and leave key, no stress having to find a space. Highly recommend. Offer blue discount too.
imran khan
2 years ago
Brilliant service, all staff very friendly. Not always the cheapest but you get a great service. This is why I always use them. I have tried several in past, but lacked the service. Used these guys many times and have always given me a brilliant service with a smile.
Sarah Horn
2 years ago
I’d just like to say apart from the efficiency of the running of APH, Zoe is the kindest most helpful and caring lady I’ve had the pleasure of meeting.
I had a traumatic experience after coming off the plane to get my car and she went above and beyond to comfort and help me.
Zoe, you need a pay rise! Beautiful lady , thank you!
I had a traumatic experience after coming off the plane to get my car and she went above and beyond to comfort and help me.
Zoe, you need a pay rise! Beautiful lady , thank you!
Tony Cozzolino
2 years ago
Excellent service and excellent to deal with. We have used these for airport parking for at least the last 13 years
Jenny Addyman
2 years ago
Really helpful and kind staff. Helped with luggage and our pram lifting and we’re so accommodating of parking needs. Really secure car park. Didn’t have to wait long at all for the bus to get us to and from the airport. Highly recommend them
Tony Pratt
2 years ago
Paid xtra to have my car parked inside,,it was dark when I collected it,,got home to a lit driveway to find it covered in bird poo..never again will I park here...
John King
2 years ago
Highly recommend this place for Manchester Airport parking, well organised and efficient, will use again.
Louise Kenworthy
2 years ago
Faultless service, drove in handed keys in dealt with paperwork, on the bus 5 mins later. Bus driver very jolly and helpful with bags. Comfortable clean coach, collecting car just as straight forward and swift. Would recommend and deffinitely use again.
Cecily Jenkinson
2 years ago
Booked drop & go at Manchester Airport. Flight cancelled, new flight booked 8 hours later (same day). APH would not allow me to simply arrive later for my existing booking. They wanted me to rebook, ie. pay twice for exactly the same service minus 8 hours. Worse, their website states that you can 'amend personal and flight details' but when you get to your details page only personal details can be amended. So this is misleading. Needless to say they no longer man their phones - there is a recorded message telling you to email with enquiries. And of course there is no response at the weekend. All in all this has been a really terrible experience. Non-existent customer service, and profiteering.
Update: 3 days later and to add insult to injury I've had two long, argumentative emails from someone called Rob, basically accusing me of being wrong about everything. I stand by my original complaint. This is another company that puts profit above customers by not providing accessible out of hours contact, by making their amendment policies as complex and opaque as possible, by forcing customers do all the legwork and then by refusing to accept responsibility when their own systems are found wanting. If I get a refund I'll update again but I'm not holding my breath.
Later still: In response to a letter I wrote to APH head office they have now accepted that the service on this occasion was not up to standard and they have agreed to refund me.
Update: 3 days later and to add insult to injury I've had two long, argumentative emails from someone called Rob, basically accusing me of being wrong about everything. I stand by my original complaint. This is another company that puts profit above customers by not providing accessible out of hours contact, by making their amendment policies as complex and opaque as possible, by forcing customers do all the legwork and then by refusing to accept responsibility when their own systems are found wanting. If I get a refund I'll update again but I'm not holding my breath.
Later still: In response to a letter I wrote to APH head office they have now accepted that the service on this occasion was not up to standard and they have agreed to refund me.
jim williams
2 years ago
We have used APH since it was a portacabin and a small business, but over the years things have changed. Waiting times on collection from the airport being the main issue. We arrived on a flight from furteventura into Manchester at 3am this morning along with many families with young children. Three buses came each being full or very few places for people to get on. After waiting for 1HOUR we finally managed to get on. I understand there were road closures but why do they not allow for this when you give them all your return flight details when you check your car in. Would think twice now before using them again, and would consider using on-airport parking with more reliable drop off and pickup service.
Zahir Akhtar
2 years ago
Good service left my car with them without Amy issues. However let's see what happens when I pick up the car.
james
2 years ago
Parking and bus service was good but the reception staff, the man with the big red nose was rude ignorant and unhelpful so will go elsewhere in future
angela brough
2 years ago
My car was left here for a week and never again left there clean. I couldn't believe the amount of bird excrement the car was covered in. I know it's an open car park, but this should have been washed off. Anyone knows it can damage the paint work if just left. They take your money, but they don't care.
sue capewell
2 years ago
Great service, easy to use, fast collection and drop off. Highly recommended.
Maureen Bewick
2 years ago
Always a good service from APH Parking. Very reliable. Would highly recommend.
Nicole Whyte
2 years ago
Check in amazing, great price but return was terrible... over 1/2 an hour wait in the rain waiting on the transfer bus - 2 phone calls later it eventually arrived... then had to wait to get the keys because there was only one queue for arrivals and departures... after a delayed flight this was not the best experience.
Andi Taylor
2 years ago
First time I've been since the refurb, looks great, toilets are a lot better than before. Same great friendly staff and great service. I won't park anywhere else when I'm flying from Manchester.
Nic H
2 years ago
I've used APH Manchester a few times and I have to say, the drivers are absolutely lovely. No matter the time, day or night, they're pleasant, friendly and helpful.
It's a really good service. I like that my car is secure whilst I'm away and I don't have to drive round looking for a space.
The only reason I've given 4 stars and not 5 is that it takes longer than I want to wait to be picked up from the airport on arrival. Three buses for another car park (Jet Parks 3) came past yesterday whilst I was waiting for APH.
It's a really good service. I like that my car is secure whilst I'm away and I don't have to drive round looking for a space.
The only reason I've given 4 stars and not 5 is that it takes longer than I want to wait to be picked up from the airport on arrival. Three buses for another car park (Jet Parks 3) came past yesterday whilst I was waiting for APH.
Roy Yeomans
2 years ago
Well organised so no delays in drop off or collection. Venue secure so car safe
Daniel Churchley
2 years ago
If you’re reading this review you’re obviously unfortunate enough to have missed out on parking at the airport which is cheaper. These cowboys take your flight number and tell you to text when you have your bags just for fun. Ended up ringing about 15 minutes after getting to the bus stop to be told they will send a bus straight away, surely they should’ve already dispatched one?
Janet Kennedy
2 years ago
Been parking here for about 20 years when going to the airport. Park car then transfer and pick up back. Car parked safely while away
Charles Ives
2 years ago
Easy just pulled up , gave keys in got a ticket and jumped on the bus driver helped everyone with bags also
Jacqueline Willis
2 years ago
This is car parking with a shuttle bus to Manchester Airport. It is easy to find and the process of leaving your car with them and catching the shuttle bus is quick and easy. The staff are all very nice and helpful. The shuttle takes about 10 mins to get to the airport and on your return journey they are very organised when you pick up your car.
Tony Willis
2 years ago
This was the second time that we have used this carpark and the staff could not have been more helpful. Regular shuttle bus service. 👍
Lucia Perdios
2 years ago
We used APH last week and were dubious at first as it is not onsite at the Airport. However there was no reason to worry. You literally pull up and drop your car and keys and they do the rest. The bus is around 10 mins from the airport with traffic and they drop off and collect outside each terminal. The admin staff and drivers were really friendly and the drivers helped us load and offload our cases and bags. The car park is fully secure and I had no qualms about leaving my car. Will always use here in the future now
Miss Camille Bennett
2 years ago
Great service, worked perfectly for us, apart demon the shuttle bus services is far far slower than advertised, LEAVE PLENTY OF TIME, we were cutting it fine from traffic but still felt it was doable but ended up missing our flight.
Staff all friendly, car was looked after and all went smoothly
Staff all friendly, car was looked after and all went smoothly
Nicola (Mummy to Dex)
2 years ago
Extremely friendly staff both on the desk and on the buses. They even helped all the passengers carry their luggage on and off the bus.
It's located quite far from the airport, but the transfer was easy enough. We were picked up from bus stop C at terminal 3 on the way home. Even though it was 1.30am the bus driver was lovely.
Facility seemed really secure. Simply drop the car in front of reception, leave your keys and they move it for you for the duration of your holiday. When we returned the car was back near the exit for us.
£60 for three days was a little on the expensive side, but happy to pay more to get good service and know the car is safe and secure.
It's located quite far from the airport, but the transfer was easy enough. We were picked up from bus stop C at terminal 3 on the way home. Even though it was 1.30am the bus driver was lovely.
Facility seemed really secure. Simply drop the car in front of reception, leave your keys and they move it for you for the duration of your holiday. When we returned the car was back near the exit for us.
£60 for three days was a little on the expensive side, but happy to pay more to get good service and know the car is safe and secure.
Tim G
2 years ago
What a great company. So pleased we chose APH. Car park is in an industrial estate about 20 minutes from the airport. Very clean, organized and secure. Buses every 20 minutes or whenever you’re there - they just take you immediately. Help with all your bags. Bus drivers and all staff very nice, helpful and lovely. Pick up was easy. Regulate buses back to the car park. Highly recommended.
Tomasz Marszalkowski
3 years ago
I recently used APH for parking services, and unfortunately, I encountered an issue that has left me disappointed. During my time using their services, the door seal on my vehicle was damaged. While I don't believe this was intentional, I was disappointed by APH's response, which suggested I should have noticed the damage before leaving their parking facility.
The reason for my disappointment is that the parking area was densely packed, making it challenging to inspect my car thoroughly upon departure. The damaged seal appeared to have been repositioned, making it difficult to spot immediately. It was only after returning home that I noticed the torn seal.
I think it's essential for parking service providers to take responsibility for the vehicles entrusted to them, especially when damage occurs during their care. While I can't recommend APH based on my experience, I hope they consider improving their communication and inspection processes to avoid such situations in the future.
If you value the condition of your vehicle, I would advise considering alternative parking service providers.
The reason for my disappointment is that the parking area was densely packed, making it challenging to inspect my car thoroughly upon departure. The damaged seal appeared to have been repositioned, making it difficult to spot immediately. It was only after returning home that I noticed the torn seal.
I think it's essential for parking service providers to take responsibility for the vehicles entrusted to them, especially when damage occurs during their care. While I can't recommend APH based on my experience, I hope they consider improving their communication and inspection processes to avoid such situations in the future.
If you value the condition of your vehicle, I would advise considering alternative parking service providers.
Carol Grivell
3 years ago
Arrived back from Turkey on Boxing Day evening. APH shuttle bus awaiting us at the Terminal . Friendly and efficient service. Car waiting and ready to drive away. No fuss or waiting about, which is exactly what we like. Thank you and will definitely use again.
Sameera Ali
3 years ago
I just want to say thank you so much to Tony C and Zoe Smith for being exceptionally helpful, respectful and courteous on our return from our holiday. They helped us put our luggage in the car while it was raining and went above and beyond. Tony picked us up from the airport bus stop, he is by far the most happiest and friendly bus driver we have come across. As soon as we got to the APH building both Zoe and Tony helped us with our two children and kept them entertained while we got sorted. Thank you so much for everything you did for us and I can assure you they are an asset to your team. They definitely deserve a bonus!!!! Thank you again and we hope to see u on our future holidays.
Hannah Mitchell
4 years ago
Everything was fine with the drop off, all happy with that. It was my first time using them but my friend who I was travelling with had used them previously. I was impressed at first. The pick up after the holiday was a nightmare though. We arrived back to Manchester and were told to text APH with our flight number as soon as we collect our bags and the bus will be there 10/15 minutes later. Almost an hour later (after a big group of us had stood in the freezing December night cold) the bus arrived for us. It's also worth mentioning that 2 members of this large group tried to contact APH multiple times during the wait to find out where the bus was, we were told that a bus had come and gone as "no one was at the bus stop". Interesting considering our the time of our texts are documented and we were all clearly there. If you're going to lie, think of a better one next time maybe, or just collect on time as advertised. Really put us off using this service in future. I've seen other reviews say similar things with the pick up. Only got home around 1am.
Mike Dickens
4 years ago
Very professional and courteous service. Even though this site is off the Airport, the shuttle buses are very frequent. Everything went smoothly and to plan. Highly recommended.
K Y
4 years ago
Quick and easy booking. Service is so simple to use. Drop off and pick up so simple and hassle free. Shuttle bus came on time on departure and arrival. Car was ready for us on return. Staff very helpful and cheerful.
Jake Roberts
4 years ago
Staff were friendly & the process was quick and easy. Didn’t have to wait long for the shuttle bus at either end despite the early hours.
Ian Bates
4 years ago
Great service. Dropped car off, straight onto transport to airport. Driver helped load luggage. Arrived back bus picked us up within ten mins of call.
James Duncan
4 years ago
Great car park, easy access, just drop car off next to bus terminal and unload the team take care of the rest for you. The bus regularly departs to all three terminals and the driver will help load and unload luggage. On return very straight forward and simple process and easy to locate car to exit. Better than other car parks I've used.
Oksana *_*
4 years ago
Brilliant service! Highly recommended, safe, secure and very professional. Shuttle service available, wonderful staff working there! Easy to find, great prices and amazing service!
olwyn kingstree
4 years ago
I hate parking actually in Manchester Airport. But APH at Sharston takes the pressures off us. Book in advance, longer the better, park up, and get one of their buses to your exact terminal. Get picked back up very easily. We use 5hem always when travelling from Manchester Airport. Staff very friendly and helpful , and it's a roughly 10 minute drive. Highly recommended. We have used their services for years now.
Sarah B
4 years ago
*** "aph do not carry bikes anymore" ***
Unless they feel like it.
We were forced to make additional car journeys on to the airport to drop our bags off (yes even at 4am when there was no one else around) whilst others were allowed to put their bikes on the same bus. Not even a first come first served policy, just a power hungry guy enjoying that he ruined the start of our holiday.
Will not be using APH again.
Unless they feel like it.
We were forced to make additional car journeys on to the airport to drop our bags off (yes even at 4am when there was no one else around) whilst others were allowed to put their bikes on the same bus. Not even a first come first served policy, just a power hungry guy enjoying that he ruined the start of our holiday.
Will not be using APH again.
Jane Farrimond
4 years ago
We have used this service 10+ times, it's always efficient and easy.
Staff always helpful despite waving people off on their holidays day-in day-out whilst they are at work.
It's approximately 20mins on the bus.
There is always a bus waiting to take you back to the car park at the end of your trip when all you want to do is get home.
Good value for money.
Staff always helpful despite waving people off on their holidays day-in day-out whilst they are at work.
It's approximately 20mins on the bus.
There is always a bus waiting to take you back to the car park at the end of your trip when all you want to do is get home.
Good value for money.
Phil Evans
4 years ago
Been using APH for a few years having tried most of the other operators and APH is definitely the best in my opinion. Good prices and discount offers generally available. We wouldn't go anywhere else now.
Andy Peacock
4 years ago
Absolutely shocking! We text the number on leaving baggage collection and after 3 phone calls that were not answered and rang out they finally answered on the fourth we were picked up after waiting for 45 minutes, which is a long time waiting and not knowing if you are actually going to get picked up with no way of contacting them because they don't answer the phone in an office with at least 5 or 5 employees at any one time!. No apology or anything, I have since complained to customer services with two emails and not even an acknowledgment that they have received anything, I would stay clear of this operator and use anyone else unless you enjoy standing in a car park for 45 mins with your baggage at the end of your holiday. Customer service is the worst I have ever experienced. I understand things go wrong but a company is judged on how they respond to that, in this case they don't respond, it's not worth the risk, use anyone but APH.
Searcher One
4 years ago
First class service. Dropped car off and there was a bus waiting to take us to the airport. Returned today(4/5/22). Sent text as soon as we had collected our luggage, bus arrived five minutes later. Collected our car and was on our way fifteen minutes later. Efficient and courteous staff plus added bonus of using our Tesco points. No complaints at all. Would definitely recommend
Robin Hayes
4 years ago
Easy on-line booking and a short bus journey to the airport on arrival. On return a quick text to the team after picking up bags and my car was waiting for me on my return. Transfer buses every 15 minutes I believe. I have used this service twice and find it easier than getting a lift or travelling to the airport by train.
Mark Jenkins
4 years ago
Did just what it said on the tin. Efficient car parking. Efficient transfers both ways, and efficient hand over of the keys back to me. Car had only moved 1 mile (not like some other places.
Will definitely use this company again.
Will definitely use this company again.
Daniel Dallinger
4 years ago
Excellent set up! Very easy to find and clear instructions on the whole process. Very secure location! Very friendly staff many thanks
Roberto Carlos Reis
4 years ago
Great parking! Good customer service! Punctuality with transportation to the airport! Great price and good service! It's 10 minutes from the airport, but it's worth it. 👍👍
Davie J
5 years ago
Soo simples! Arrive at APH, leave your car, check in, get on a bus, get dropped off at the airport terminal front door. Hoping the return will be as smooth. I'll let you know! 😃
Aury Royo Alonso
5 years ago
Very helpful and professional staff and busses were running at the convenient time and only takes about 10 min to get to the airport. Everything was very straightforward when picking up the car. Definitely will come back
Neil Martin
5 years ago
Great service and friendly staff, even at 5am. Stress free, just drop off your car, and board the shuttle bus to your terminal. Would certainly use again, and recommend.
alan rawlinson
5 years ago
So simple, booked online, turned up, took the luggage out, handed keys over, got receipt, on the bus, 10 minutes at the airport & away we went. Coming home on the waiting bus, 10 minutes later back at the car, handed over receipt, got my key & we where off home, all done service polite, curious & professional. Definitely use them again. 🙂
Razzle Dazzle Y
5 years ago
Worst experience Ever.
NO REGULAR SHUTTLE BUS UNPROFESSIONAL SERIAL LIARS.
We called as soon as our flight landed and got to the bus stop for Terminal 1 (8PM). We first got upon a wrong bus. By the time we got back to Terminal 1 we saw some lads waiting for a bus also.
We then rang APH again as we thought we had got onto the wrong bus They Said the bus is on its way in 10 minutes.
Anyway long story short the company advised us to wait each time we called claiming we "missed" the shuttle bus. But then we discovered the lads who we saw at the stop were waiting for the same bus as us to the same company !
And they had been waiting over half an hour. We rang again after waiting another 10 minutes. Rude staff member and he cut us off when we said if your shuttle bus doesn't arrive we will have to resort to paying for a taxi to get there and you will have to pay.
The lads and another gentleman had now been waiting over an hour for a bus the company kept claiming was "on its way".
This company seems to have a long list of positive reviews which look very suspicious and may be paid for reviews as their trust pilot and Google rating are both precisely 4.4 and judging by the staff member who met us when we picked our car keys didn't seem surprised about our bad experience it must be common.
More People who have had bad experience need to vocalise this.
Or even better
COMPLAIN TO MANCHESTER AIRPORT DIRECTLY ABOUT YOUR RIDICULOUS EXPERIENCE LIKE I WILL BE SO THEY DON'T RECEIVE FURTHER CONTRACTS FOR THEIR HORRIBLE CUSTOMER SERVICE AND CARE
NO REGULAR SHUTTLE BUS UNPROFESSIONAL SERIAL LIARS.
We called as soon as our flight landed and got to the bus stop for Terminal 1 (8PM). We first got upon a wrong bus. By the time we got back to Terminal 1 we saw some lads waiting for a bus also.
We then rang APH again as we thought we had got onto the wrong bus They Said the bus is on its way in 10 minutes.
Anyway long story short the company advised us to wait each time we called claiming we "missed" the shuttle bus. But then we discovered the lads who we saw at the stop were waiting for the same bus as us to the same company !
And they had been waiting over half an hour. We rang again after waiting another 10 minutes. Rude staff member and he cut us off when we said if your shuttle bus doesn't arrive we will have to resort to paying for a taxi to get there and you will have to pay.
The lads and another gentleman had now been waiting over an hour for a bus the company kept claiming was "on its way".
This company seems to have a long list of positive reviews which look very suspicious and may be paid for reviews as their trust pilot and Google rating are both precisely 4.4 and judging by the staff member who met us when we picked our car keys didn't seem surprised about our bad experience it must be common.
More People who have had bad experience need to vocalise this.
Or even better
COMPLAIN TO MANCHESTER AIRPORT DIRECTLY ABOUT YOUR RIDICULOUS EXPERIENCE LIKE I WILL BE SO THEY DON'T RECEIVE FURTHER CONTRACTS FOR THEIR HORRIBLE CUSTOMER SERVICE AND CARE
Grahame Brown
5 years ago
Great find, prices economic, friendly staff, good condition reception and clean toilets. Fast efficient service to and from the airport. Often you wonder what state your car will be in when you get back - no worries here, felt they looked after it as well as they looked after us. Five star service guys, I'll be back
Richard Mullaney
5 years ago
We dropped the car off and were taken to the terminal with no issues. We were told to text their number when we landed for pick up instructions. The text response from APH said if we landed at T3 we should exit, turn right and wait at bus stop D. We found it and waited. And waited. After almost 25 minutes I rang to be told they don’t even pick up from T3 as it’s closed. How can it be closed? We’ve just landed there. The girl on the phone didn’t apologise or offer any iota of customer service just repeated that the bus doesn’t stop here and we need to walk to T1. By the time we’d walked there and found the pick up point it had been over 40 minutes. Back at the reception I tried to speak to the sulky looking girl behind the counter who couldn’t make eye contact and completely refused to engage in discussion. She said the texts are nothing to do with her and that no-one had ever gone to the wrong stop before, something I find extremely hard to believe when they are texting people and telling them they should go there. She was so unbelievably rude we just decided to leave as we weren’t getting anywhere. Perhaps when she grows out of her goth phase her social skills might improve.
Nina
5 years ago
First time to use airport parking and it was so smooth. I didn’t wait any time at all for the bus either way and they’re really close by. I landed 23.30 and was picked up really quickly. Bus drivers were lovely too.