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Terms & Conditions

Airport Parking and Hotels Limited ("APH") Standard Terms and Conditions for Airport Parking, Airport Hotels and Airport Lounges.

  • Click here for bookings at APH owned Car Parks, including APH Gatwick, APH Manchester, APH Manchester Indoor Parking and APH Birmingham (Hams Hall).
  • Click here for bookings at car parks owned by third party service providers, Airport Hotels and Airport Lounges.

For terms and conditions relating to other products offered by APH partners please click through to the terms and conditions located on their respective websites.

Booking an APH Car Park

If you need to amend or cancel your booking please use Manage My Booking ensuring you have your email address, postcode and booking reference to hand. Alternatively you can call us on 01342 859442. Please check all booking details on receipt of confirmation. APH can not be held responsible if clients do not advise any amendments required. For cancellations please include your booking reference number and address details. For booking amendments please include your reference number and details of required changes.

Cancellations/Amendments Procedure

Airport Parking and Hotels Limited (APH )
Terms and Conditions
Your legal rights are not affected.

  1. Booking confirmation

    1.1 We confirm bookings made by email or on our website by issuing a booking reference.

    1.2 We confirm bookings made by phone by the operator giving you a booking reference.

  2. Cancelling a booking

    2.1 You may cancel a booking for any reason, including not accepting these conditions, up to 24 hours before the parking period begins and you will receive a full refund.

    2.2 If you cancel after the time in 2.1 or do not turn up, we will charge you the full parking fee for the whole parking period.

    2.3 Cancellation must be in writing by post (to the Administration Address), by fax (01342 710008), or by email (customerservices@aph.com). Cancellation sent by first-class prepaid post, which we will treat as received by 10 am on the second working day after posting. Cancellation sent by second-class prepaid post, which we will treat as received on the third working day after posting.

    2.4 For the purposes of conditions 1 and 2, the parking period begins at one minute past midnight on the first day of the parking period.

    2.5 Cancellations or amendments cannot be accepted if you book a supersaver, saver or non-flexible parking product.

    2.6 Under the Consumer Protection (Distance Selling) Regulations, you have 14 days to cancel your booking, starting from the day after we confirm it, depending on the type of service you have booked (for example, packages including hotels are specifically excluded from these regulations).

    Should you have the right to cancel and do so, in writing, within that time, you will be refunded all charges that you have paid to us, excluding any chargeable services provided within the 14 day cancellation period and any applicable payment card or Paypal surcharges. We hold that commencement of chargeable services is 30 minutes before your booked arrival time.

    We suggest written cancellation should take this form:

    By post: APH Ltd, Snowhill, Corpthorne, West Sussex, RH10 3EQ

    By email: customerservices@aph.com

    I hereby give notice that I cancel my contract of sale for [insert name of service] booked on [insert date] for these times/dates [insert times/dates] with Booking Reference [insert booking reference]
    Name [name]
    Address [address]
    Date [date]

  3. Prices and payments

    3.1 The price will be in pounds sterling including VAT. It will be the price confirmed at the time of making your booking no matter what prices we may quote elsewhere or in any promotional offer.

    3.2 You can pay for the parking period using an approved payment card when you make the booking.

    3.3 If there are any extra charges due, you must pay these in full before you leave the car park.

    3.4 Should your entry and exit times change from those booked this may result in your actual time parked exceeding the number of days you have pre-paid for. An additional charge will be levied upon exit.

  4. Our responsibilities

    4.1 We will accept legal responsibility for death or personal injury if it is caused by our or our employees' negligence.

    4.2 We will accept legal responsibility for damage to the paintwork or bodywork of your vehicle if you can prove that it was caused by us. You will not have to prove this if you have a vehicle inspection report (see condition 6.1.5) prepared and the damage is not recorded on it. You agree to us carrying out repairs to the vehicle if we believe the damage has been caused during the parking period.

  5. Exclusion and limits of our responsibility

    5.1 We will not accept legal responsibility for the following

    5.1.1 Loss or damage covered by your own insurance.

    5.1.2 Personal property left in the vehicle or coach or left unattended at any time.

    5.1.3 Transport delays between the car park and the airport caused by traffic congestion, coach breakdown or any other cause beyond our control.

    5.1.4 Loss arising from a stolen or mislaid receipt or ticket for the vehicle.

    5.1.5 Loss of or damage to the vehicle arising from mechanical or electrical failure, self-locking, pollution, terrorism, natural disaster, damage by vandals, criminal activity and other matters outside our control.

    5.1.6 Any indirect loss as a result of damage or loss to the vehicle (such as loss of earnings).

    5.1.7 Delay in making the vehicle available for collection if this is before the end of the parking period.

    5.1.8 We will not pay more than £25,000 for loss of or damage to the vehicle.

    5.2 Liability is accepted where such theft, loss or damage arises through the negligence or breach of contract by APH

  6. Your responsibilities

    6.1 Vehicle condition

    6.1.1 We may photograph or video the vehicle when you enter and leave the car park and after damage is reported. We will report any fraudulent claims to the police.

    6.1.2 You must make sure that, at the beginning and end of the parking period, the vehicle is in a legal and roadworthy condition for driving on public roads. You must not leave any dangerous, toxic or illegal substances in the vehicle.

    6.1.3 If at the end of the parking period the vehicle will not start, we may move the vehicle to a return bay. If you ask, and accept the risk, one of our employees will make one attempt to start the vehicle using an anti-surge starter pack. If you still need help to start the vehicle, you will need to contact a breakdown company. You will have to pay any costs involved. If your vehicle does not start, you must arrange for it to be removed from the car park within 24 hours of the end of the parking period. After this time we will charge you the daily parking charge.

    6.1.4 You must not tow the vehicle into the car park or carry out any work or clean the vehicle in the car park.

    6.1.5 The conditions below apply to standard parking.

    • You must inspect the vehicle and report any damage to us on a report form before driving out of the car park at the end of the parking period.

    • If you ask and pay a £5 charge, we will inspect the paintwork and bodywork and record any damage before you park the vehicle (the vehicle inspection report).

    • You must let us know about any vehicle immobiliser, automatic security feature or modification to the vehicle (including any for disabled use) that might affect how it handles or operates.

    • You must check the driver's seat and the mirror positions (which may have been moved) when you reclaim the vehicle.

    6.2 Check-in time

    6.2.1 Transport between the car park and the airport leaves regularly. You are responsible for arriving at the car park in good time (at least one hour before the airline's recommended check-in time) so you can arrive at the airport check-in desk by the airline's recommended check-in time.

  7. Reclaiming the vehicle and lost receipts

    7.1 You must produce the receipt or ticket we have provided when you reclaim the vehicle. If you lose the receipt, or ticket, we will need proof of your and the vehicle owner's identity and we may make other enquiries we think are reasonable. Failure to produce the receipt or ticket will delay your departure.

    7.2 If you realise that the receipt or ticket has been lost or stolen, you should let us know immediately and send us a fax or email with your name and address. This should tell us not to release the vehicle until you return.

    7.3 If you reclaim your vehicle before the end of the parking period, you will have to pay the parking fee for the whole parking period.

    7.4 You must give us at least six hours' notice to make the vehicle available for you to collect before the last day of the parking period.

    7.5 We may refuse to return your keys to you if we believe either that you are not fit to drive or that the vehicle is not in a legal or roadworthy condition.

  8. Disabilities

    8.1 If you have a disability and need special help, facilities or transport, please let us know when you make your booking.

    8.2 We will take all reasonable steps to meet your needs if you have a disability.

  9. Vehicle security

    9.1 You must leave your car keys at the car park. If you do not do this, we may move the vehicle in any way we can and will not be legally responsible for any damage caused.

    9.2 When you arrive at the car park, we will tell you whether to leave the vehicle locked or unlocked and where to leave the keys.

    9.3 Leave any alarms and immobilisers off as they may drain the battery.

    9.4 No manual security devices, such as crooklocks must be used.

    9.5 Do not leave any house or other keys on your car key ring or in the vehicle.

  10. Safety in the car park

    10.1 Drive slowly and carefully in the car park and follow the directional signs.

    10.2 Car parks can be dangerous. After parking, go to the reception or nearest exit. These are signposted. Do not wander about the car park. Keep a careful eye on your children and do not allow them to play in the car park.

  11. Transport to and from airport

    11.1 You should not get on a transfer bus if you cannot find a seat or if there are no more standing places available. The maximum number of passengers will be displayed in the bus.

    11.2 Children under the age of eight must be seated and with an adult.

    11.3 You cannot bring animals on the transfer bus unless we and the driver agree.

    11.4 Do not place luggage and personal belongings in the aisles or standing areas.

    11.5 The driver may refuse to help you load heavy luggage.

    11.6 The driver is responsible for the safety of the bus. The driver may ask any passenger he believes to be a danger or potential danger to the bus or its passengers to leave the coach or prevent him boarding.

  12. Moving the vehicle

    12.1 We will keep the vehicle in one of our car parks. You agree to us driving the vehicle within and between car parks.

  13. Complaints procedure

    13.1 This procedure does not affect your right to take legal action.

    13.2 If you believe your vehicle is damaged while in the car park or you lose the vehicle (or any of your possessions from the vehicle), you should

    • Immediately let a member of staff know before you leave the car park;

    • In the case of theft, report it to the police; and let your insurers know.

    13.3 We will write and acknowledge a written complaint within five working days of receiving it.

    13.4 One of our customer services team will deal with your complaint in the first instance.

    13.5 As long as you can send us any extra information we may ask for and (if necessary) make the vehicle available for inspection, we will try to give you a written decision within 30 days.

    13.6 If a complaint relates to damage to the vehicle, you must allow us to inspect the vehicle before repairs are carried out.

    13.7 You can send us complaints by email at customerservices@aph.com, by phoning 0844 871 7394 or by writing to the Administration Address.

    13.8 All calls to APH are charged at the rate agreed with your phone service provider. Telephone calls may be monitored and recorded for training purposes.

  14. Changing the conditions

    14.1 Nobody can change these conditions unless the change is made in writing with our permission.

  15. Definitions

    15.1 ‘We’ – Airport Parking Hotels Limited trading as APH.

    15.2 ‘You’ – the customer whose name appears on the booking confirmation whether or not that person made the booking or is the vehicle owner.

    15.3 ‘Vehicle’ – the vehicle details of which appear on the booking confirmation.

    15.4 ‘Car park’ - the car park shown on the booking confirmation and any other car park we use in connection with it.

    15.5 ‘Administration Address’ – APH, Snowhill, Copthorne, Crawley, West Sussex, RH10 3EQ.

    15.6 ‘Parking Period’ – the parking period inclusive of the dates shown on the booking confirmation.

Customer Service Number 01342 859 442

APH
Snowhill
Copthorne
Crawley
West Sussex
RH10 3EQ

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Booking with a Third Party Service Provider

Cancellations/Amendments Procedures
If you need to amend or cancel your booking please use Manage My Booking ensuring you have your email address, postcode and booking reference to hand. Alternatively you can call us on 01342 859 442. Please check all booking details on receipt of confirmation. APH can not be held responsible if clients do not advise any amendments required. For cancellations please include your booking reference number and address details. For booking amendments please include your reference number and details of required changes.

Standard Terms and Conditions ("the Conditions") For Car Parks other than those owned by APH, Airport Hotels and Airport Lounges
This is a legal document which contains contractual provisions. Your Statutory Rights are not affected.

  1. Bookings

    1.1 Bookings through the APH website are deemed to be made when validated by the issue of an APH booking reference number.

    1.2 Bookings made by telephone are deemed to be made when confirmed by APH's telesales operator.

    1.3 All services are subject to availability.

    1.4 APH reserves the right not to accept or fulfil a booking.

  2. Payment

    2.1 Payment for a booking made by telephone or on our website can only be made using Mastercard, Visa, American Express or Diners Club.

    2.2 If payment by card is declined or if a payment cheque is returned uncleared, APH and the service provider reserve the right not to fulfil your booking.

    2.3 All prices are quoted in pounds Sterling including VAT.

    2.4 When a booking is made using an overseas credit card the card issuer will debit your account in your local currency at the exchange rate applicable on the date of processing. A conversion charge may be applicable.

    2.5 An additional Credit Card Surcharge of 99p of the booking fee will be added to all bookings for which payment is made by Credit Card. This is to cover the charge levied by the Credit Card Issuers and is non-refundable. It does not apply to payments made by Debit Card.

  3. Cancellation

    3.1 A booking may be cancelled up to 24 hours prior to the date for which the service has been reserved.

    3.2 Customers cancelling within 24 hours of the period for which the service is reserved shall be liable to pay the full price for the service booked (any abatement of the agreed price will be of APH's sole discretion).

    3.2.1 Customers who do not turn up at the car park or who cancel within 24 hours of the period for which the service is reserved shall be liable to pay the full price for the service booked (any abatement of the agreed price will be of APH's sole discretion).

    3.3 For the purposes of this Condition 3 the period for which the service is booked shall be deemed to commence at midnight on the day prior to the commencement date for the service booked.

    3.4 Any customer wishing to curtail the length of stay for a service, once the service has commenced, will be liable to pay the fee for the whole of the service booked.

    3.5 Cancellations or amendments cannot be accepted if you book a supersaver, saver or non-flexible parking product.

    3.6 Under the Consumer Protection (Distance Selling) Regulations, you have 14 days to cancel your booking, starting from the day after we confirm it, depending on the type of service you have booked (for example, packages including hotels are specifically excluded from these regulations).

    Should you have the right to cancel and do so, in writing, within that time, you will be refunded all charges that you have paid to us, excluding any chargeable services provided within the 14 day cancellation period and any applicable payment card or Paypal surcharges. We hold that commencement of chargeable services is 30 minutes before your booked arrival time.

    We suggest written cancellation should take this form:

    By post: APH Ltd, Snowhill Corpthorne, West Sussex, RH10 3EQ

    By email: customerservices@aph.com

    I hereby give notice that I cancel my contract of sale for [insert name of service] booked on [insert date] for these times/dates [insert times/dates] with Booking Reference [insert booking reference]
    Name [name]
    Address [address]
    Date [date]

  4. APH'S Liability

    4.1 APH acts as booking agent only for the service provider and is only liable to the customer for losses directly arising from its negligence in processing a booking.

  5. Service Providers Terms & Conditions

    5.1 All bookings are accepted subject to the service providers current terms and conditions. A copy of the service providers terms and conditions are available on request.

    5.2 So far as not inconsistent with the service providers terms and conditions.

    5.2.1 at Third Party car parks and car parks at hotels, cars are parked at their owner's risk.

    5.2.2 the service provider accepts no responsibility or liability for any theft loss or damage to any personal property or loose items left within a vehicle whilst it is parked.

    5.2.3 the service provider does not accept any responsibility or liability for any damage to the windscreen or any other glass in the customer's vehicle.

    5.2.4 the customer shall inspect his vehicle and report any damage to the service provider prior to departure from the car park.

    5.2.5 the service provider accepts no liability for loss or damage unless and to the extent it is proved to be caused by the negligence of the service provider.

  6. Customer Service

    6.1 Any claims for loss or damage to vehicles or in relation to the quality of the service provided should be made to the service provider. APH will on request provide contact details of the service provider.

    6.2 Any queries and claims relating to the processing of a customers booking should be made to APH.

    6.3 APH's customer service number is 01342 859 442.

    6.4 All telephone calls to APH are charged at the rate agreed with your telephone service provider. Telephone calls may be monitored and recorded for training purposes.

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