- We always used aph at Gatwick for many years which is why we chose to use them at Stansted, however didn't realise it wasn't a proper Aph as we were used to. Firstly it was hard to wheel your cases in the car park on the rough ground, then when we returned we phoned and waited,,one van came and asked if we were with him but as I couldn't see the aph logo didn't think we were. It wasn't until he came round again and stopped and asked us. This would have all been avoided if he had mentioned our name,,,perhaps he did and we didn't hear!!! He then said aph were only agents....didn't realise it wasn't Aph. Until I looked on the notice they gave to phone from airport.
Published on: 11 April 2017
Thank you for your feedback.
We are very sorry to hear of your recent experience. APH Park & Ride at Stansted is operated on our behalf by I Love Park & Ride and we thank you for bringing this to our attention. We expect a high standard of service to be accorded to our customers and apologise that this was not the case. Your comments have been forwarded to I Love Park & Ride and our customer services for further investigation.