- We've used APH many times before and found them really efficient. This time the car park, although booked through APH was run by Purple Parking. We arrived ok at 6am, and parked in the allotted waiting spaces and that when the efficiency ceased. There was no one around for ages, customers were milling around with no one to direct them to the correct terminal bus. There were two drivers sitting in their vans but nobody got out or even looked up from what they were doing and acknowledged us. Eventually we were told "Get on that one, put your bag in the back".
We all did and settled on the bus, to then be told that it wasn't going to our terminal so half of us had to get off and get our cases back. We were asked what terminal we needed and told by a driver to get on another bus, which after it pulled away, the driver said was going to terminal 2 (we wanted terminal 3). He said he would drop us off after he'd been to the other terminal.
All this disorganisation resulted with us wasting loads of time, which made everything a real rush when we finally got to the airport, not the relaxing start we'd expected .
Thankfully, the pickup after our return was without issue.
I would use APH again asin the past, at other airports, I have found them good, and hopefully this was just a bad morning.
Published on: 19 July 2017
Heathrow APH Park & Ride T3