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  1. How am I charged for the parking at the hotel?
  2. What will the cost be for extra days parking?
  3. Where will my car be parked whilst I am away?
  4. What if I want to book a hotel room for the end of my trip?
  5. What are Mystery Hotels?
  6. What is the Advanced Purchase Rate?
  7. How often are there transfers to the airport?
  8. Cost of transfers to the airport?
  9. Why is breakfast not included in my package?
  10. What is the cost and availability of breakfast?
  11. What ages of children are allowed in family rooms?
  12. Are cots available for use in double rooms?
  13. What is the configuration of beds in family rooms?
  14. Can adults share family rooms, i.e. 3 or 4 adults in a family room?
  15. Why have I received two email confirmations for my Hotel and Parking package?

  1. How am I charged for the parking at the hotel?  When you get a quote for an airport hotel and parking package, the hotels displayed will either offer parking for a specified time period (4, 8 or 15 days) which should cover the duration of your trip, or parking which covers the exact duration of your trip.
  2. What will the cost be for extra days parking?  If you need to stay longer than the duration included in the package you have booked you will need to pay for any extra days directly to the hotel or the car park.
  3. Where will my car be parked while I am away?  Car parking arrangements depend on which airport hotel you book, but your car will generally be parked either on-site at the hotel, at an off-site location selected by the hotel or at an airport car park selected by APH.
  4. What if I want to book a hotel room for the end of my trip?  Simply call us on 01342 859442 and one of our call centre operators will be happy to help you book your airport hotel.
  5. What are Mystery Hotels?  Occasionally, APH is able to negotiate some specially discounted rates at hotels, however we are not able to tell you which hotel it is until you have completed your booking. You can be assured that the hotel will be as described (i.e. a 3- or 4-star hotel) located near the airport you have selected. The Mystery Hotels are non-amendable, non-refundable and cannot be cancelled.
  6. What is the Advanced Purchase Rate?  Some hotels offer an Advanced Purchased Rate, which offers a discount for those booking in advance of their arrival at the hotel. If you are looking to book this product you should be aware that you cannot amend or cancel any hotel booked under the advanced purchase rate and they are non-refundable.
  7. How often are there transfers to the airport?  Transfer arrangements vary by hotel; you will need to look in the more information section for the hotel in question to get an idea of transfer arrangements. If the hotel has been packaged with an airport car park selected by APH then transfers will be provided by the car parks.
  8. Cost of transfers to the airport?  Transfers vary in cost. Some hotels offer a complimentary shuttle to and from the hotel and others charge a small fee. Please look into the more information section on your chosen hotel for more details. If the hotel has been packaged with an airport car park selected by APH then transfers will be included in the package price.
  9. Is breakfast included in my package?  This will depend on the airport hotel you’re staying at, but many will offer breakfast in the cost of a room. Many also offer an early morning Continental breakfast for travellers leaving before the hotel kitchen is open. Look out for deals where kids eat free, too. Check your hotel’s individual product page for details.
  10. What is the cost and availability of breakfast?  Where breakfast is not included in the package it can usually be purchased directly from the hotel. Costs and times vary for each hotel so please check the dining options section of your chosen hotel – some offer a grab-and-run option for those on early flights.
  11. What ages of children are allowed in family rooms?  APH work with many national and independent hotels, which have different policies regarding ages of children in family rooms. If you are unsure please call our call centre on 01342 859442 and we will be happy to advise which hotels best suit your requirements.
  12. Are cots available for use in double rooms?  Most hotels can provide a cot in a double room however some hotels do have restrictions depending on the size of rooms available. If you require further assistance in finding the hotel that best suits your needs, please call our call centre.
  13. What is the configuration of beds in family rooms?  Check out our individual product pages for how hotels configure their rooms.
  14. Can adults share family rooms, i.e. 3 or 4 adults in a family room?  In general family rooms require adults and children to be sharing. If your party requires more than two adults to share a room then some hotels will allow this, or have triple of quad rooms available, Please contact our call centre if you are unsure and we will be happy to help you find the right hotel.
  15. Why have I received two email confirmations for my Hotel and Parking package?  In most cases the hotel and parking are split into two separate bookings, you are therefore given two booking references. Each booking is sent as a separate email with full instructions provided.

If you have any other questions, please email us at customerservices@aph.com or call our call centre on 01342 859442.