Message for customers with existing bookings

We are currently experiencing unprecedented levels of customer queries regarding existing bookings. We are processing these in date order; prioritising those who should be travelling in the next few days. We have limited staffing so it will take us longer than usual to process your email. However, we will get to everyone as fast as we can so please do not resend your email.

If you still need to contact us please email us at managemybooking@aph.com. Please include your departure date and booking reference number in the subject line.

Thank you for your patience and understanding.

  • My Lounge North Terminal Gatwick Airport entrance 2
  • My Lounge North Terminal Gatwick Airport entrance 3
  • My Lounge North Terminal Gatwick Airport long table 3
  • My Lounge North Terminal Gatwick Airport self service bar
  • My Lounge North Terminal Gatwick Airport food
  • My Lounge North Terminal Gatwick Airport lounge area
  • My Lounge North Terminal Gatwick Airport long table 4
  • My Lounge North Terminal Gatwick Airport games room

Key Features

  • Free unlimited WiFi
  • Complimentary hot and cold beverages and alcoholic drinks
  • Self Service
  • Complimentary snacks
  • Relax with the whole family in social seating areas
  • Complimentary alcoholic drinks
  • Complimentary hot and cold drinks
  • Computer workstations
  • Family Area
  • Daily newspapers and magazines
  • Disabled facilities
  • TV
  • Games room

What's included?

Take your place in the lounge and while away the time by grazing on complimentary snacks and refreshing drinks. Pour yourself a draft beer, glass of wine, or choose from a selection of soft drinks, juices, speciality teas and coffee, cider and spirits and mixers. Free WiFi, Mac computers, Playstaions and a football table are also on offer in this loft inspried relaxed lounge.

Opening hours

The lounge is open daily from 06:00–14:00.

Dress code

My Lounge is all about relaxed lounging, but this stops short at vests, exposed midriffs, onesies, clothing with offensive slogans or any other 'dodgy fashion choices' that may arise. 'Cool and casual' is the order of the day, according to the folks from My Lounge.

Additional information

This wheelchair-friendly lounge is open to all passengers, with concessions for children aged 2-16 and no charge for infants.

Please take note of the following: Be sure to make your booking for the right terminal as you'll be unable to transfer between the two terminals once you have checked in. 

Please be mindful of the rules around group bookings: If you are travelling as a group and would therefore like to be seated together in the lounge, please book as a group. Note that we accept bookings on our website for a maximum of eight people. 

Disabled facilities

This lounge is accessible to wheelchair users.


My Lounge is located in departures after security. Follow the signs to Airport Lounges. It's available to anyone flying from the North Terminal.