Easter holiday: Comparison of family facilities at Heathrow Airport terminals 2-5

With Heathrow Airport welcoming over 75 million passengers last year alone*, travelling through the UK’s busiest airport during the Easter holidays with kids in tow may fill any family with fear. Airport Parking and Hotels (APH) is therefore offering nomadic parents a helping hand with a comprehensive guide to the family-friendly facilities at the airport.

Terminal 2

FAST TRACK LANE

CONCIERGE SERVICES

BABY CARE FACILITIES / FAMILY TOILETS

CHILD-FRIENDLY LOUNGES

TOY SHOPS

PLAY AREAS

FAMILY-FRIENDLY RESTAURANTS

TRAVELLING WITH FORMULA MILK AND LIQUID BABY FOOD

  • No separate family lane but Fast Track lane is available at security check points for first and business class passengers
‘Meet and Assist’ agent service:
  • Greeting at the airport
  • Assistance with baggage formalities at check-in and with VAT reclaim if required
  • Escorting through security
  • Guidance to departure gate
  • An option of having a push chair included in the service, when travelling with small children

Costs:

  • £100 for 1-2 passengers when booking at least 24 hours in advance
  • 10% extra charge when booking 12-24 hours in advance
  • 50% extra charge when booking 6-12 hours in advance
  • 100% extra charge when booking 3-6 hours in advance
  • £25 for every extra passenger
  • Free of charge for children aged 0-2
Baby care facilities:
  • Check-in, Level 5: two toilets with baby care facilities are located between zones A & B and C & D
  • Departure lounge, Level 5: two toilets with baby care facilities are located by John Lewis and by Case
  • Departure lounge, Level 4: six toilets with baby care facilities are located throughout the departures
  • UK & Ireland arrivals, Level 1: one toilet with baby care facilities is located by M&S
  • International arrivals, Level 1: one toilet with baby care facilities is located by Boots

Family toilets:

  • N/A
Plaza Premium:
  • Private resting suites
  • Luxurious shower rooms
  • A wellness spa
  • A Tapas bar and fully serviced bar
  • Work stations for the business traveller
  • Free Wi-Fi

Costs:

  • £35 per adult for 2 hours
  • £24 per child (aged 2-11) for 2 hours
Hamleys:
  • Located at the departure lounge (after security), on the left side by the escalator
‘Stay and Play’ area that includes:
  • Slides
  • Soft play areas
  • Separate baby and junior zones
  • Colouring-in and activity sheets

Rules:

  • Suitable for children aged up to nine years’ old
  • Children must be accompanied by an adult
  • Opening hours are between 6am and 9pm every day

Location:

  • Departure lounge (after security), near Gate 16

Costs:

  • Free of charge
Children’s menu:
  • Wondertree

Kids eat free*:

  • Ca’puccino
  • EAT
  • La Salle
  • The Gorgeous Kitchen
  • The Perfectionists’ cafe
‘Reserve and Collect’ service:
  • Order formula milk or liquid baby food online
  • Collect and pay in the departure lounge (after security)

When to order:

  • At least 48 hours before flight

Where and when to collect:

  • Boots, from 5am to 10pm

Terminal 3

FAST TRACK LANE

CONCIERGE SERVICES

BABY CARE FACILITIES / FAMILY TOILETS

CHILD-FRIENDLY LOUNGES

TOY SHOPS

PLAY AREAS

FAMILY-FRIENDLY RESTAURANTS

TRAVELLING WITH FORMULA MILK AND LIQUID BABY FOOD

  • No separate family lane but Fast Track lane is available at security check points for first and business class passengers
‘Meet and Assist’ agent service:
  • Greeting at the airport
  • Assistance with baggage formalities at check-in and with VAT Reclaim if required
  • Escorting through security
  • Guidance to departure gate
  • An option of having a push chair included in the service, when travelling with small children

Costs:

  • £100 for 1-2 passengers when booking at least 24 hours in advance
  • 10% extra charge when booking 12-24 hours in advance
  • 50% extra charge when booking 6-12 hours in advance
  • 100% extra charge when booking 3-6 hours in advance
  • £25 for every extra passenger
  • Free of charge for children aged 0-2
Baby care facilities:
  • Check-in, Ground Floor: two toilets with baby care facilities are located by zone B and between zones F & G
  • Check-in, Level 1: two toilets with baby care facilities are located by Boots and by The Three Bells
  • Departure lounge, Level 1: two toilets with baby care facilities are located on both sides by the Information points
  • Arrivals, Ground Floor: two toilets with baby care

facilities are
located at each end of the lounge

Family toilets:

  • N/A
No.1 Traveller:
  • A colourful family room with a TV showing children’s programmes
  • Complimentary Food and Drink Menu
  • Free Wi-Fi

Costs:

  • £36 per adult
  • £16 per child (aged 2-11)

Club Aspire Lounge:

  • Complimentary Food and Drink Menu
  • The Bliss-Spa
  • Dedicated business and rest zones
  • Children should be accompanied by an adult at all times

Costs:

  • £24.99 per adult
  • £15.99 per child (aged 2-11)
  The Family Lounge that includes:
  • Slides
  • Soft play areas
  • Separate baby and junior play zones
  • Colouring-in and activity sheets
  • A children’s quiet room
  • A Game Zone for children aged 10 – 15
  • Coffee and soft drink vending
  • Comfortable seating for adults
  • A discreet area for nursing mothers

Rules:

  • Children must be accompanied by an adult
  • Opening hours are between 6am and 9pm every day

Location:

  • Departure lounge (after security), near the Ted Baker store

Costs:

  • Free of charge
Children’s menu:
  • The Three Bells
  • Pilots

Kids eat free*:

  • Bridge Bar
  • EAT
  • Oriel French Restaurant and bar
  • Yo! Sushi
‘Reserve and Collect’ service:
  • Order formula milk or liquid baby food online
  • Collect and pay in the departure lounge (after security)

When to order:

  • At least 48 hours before flight

Where and when to collect:

  • Boots, from 5am to 10pm

Terminal 4

FAST TRACK LANE

CONCIERGE SERVICES

BABY CARE FACILITIES / FAMILY TOILETS

CHILD-FRIENDLY LOUNGES

TOY SHOPS

PLAY AREAS

FAMILY-FRIENDLY RESTAURANTS

TRAVELLING WITH FORMULA MILK AND LIQUID BABY FOOD

  • No separate family lane but Fast Track lane is available at security check points for first and business class passengers
‘Meet and Assist’ agent service:
  • Greeting at the airport
  • Assistance with baggage formalities at check-in and with VAT Reclaim if required
  • Escorting through security
  • Guidance to departure gate
  • An option of having a push chair included in the service, when travelling with small children

Costs:

  • £100 for 1-2 passengers when booking at least 24 hours in advance
  • 10% extra charge when booking 12-24 hours in advance
  • 50% extra charge when booking 6-12 hours in advance
  • 100% extra charge when booking 3-6 hours in advance
  • £25 for every extra passenger
  • Free of charge for children aged 0-2
Baby care facilities:
  • Check-in, Level 2: two toilets with baby care facilities are located by zones C & D and E & F
  • Departure lounge, Level 2: three toilets with baby care facilities are located by the gates 5b, 7 and 11
  • Arrivals, Ground Floor: four toilets with baby care facilities are located throughout the arrivals

Family toilets:

  • Located by the gate 9
The Sky Team Lounge:
  • Complimentary Food and Drink Menu
  • Wellness Centre offering showers and a selection of complimentary beauty treatments
  • A quiet area with day beds
  • A business area
  • Free Wi-Fi
  • Newspapers and magazines

Costs:

  • £30 per adult
  • £30 per child

Plaza Premium:

  • Complimentary Food and Drink Menu
  • Comfortable seating
  • Free Wi-Fi
  • International newspapers & magazines
  • Workspaces
  • Shower facilties
  • Sky Sports

Costs:

  • £35 per adult for 2 hours
  • £25 per child (aged 2-11) for 2 hours
Hamleys:
  • Located at the departure lounge (after security), near Gate 10 and 21
‘Stay and Play’ area that includes:
  • Slides
  • Soft play areas
  • Separate baby and junior zones
  • Colouring-in and activity sheets

Rules:

  • Suitable for children aged up to nine years’ old
  • Children must be accompanied by an adult
  • Opening hours are between 6am and 9pm every day

Location:

  • Departure lounge (after security), on the way to Gates 1-6

Costs:

  • Free of charge
Children’s menu:
  • Café Rouge

Kids eat free*:

  • Carluccio’s
  • The Commission
  • The Prince of Wales
‘Reserve and Collect’ service:
  • Order formula milk or liquid baby food online
  • Collect and pay in the departure lounge (after security)

When to order:

  • At least 48 hours before flight

Where and when to collect:

  • Boots, from 5am to 10pm

Terminal 5

FAST TRACK LANE

CONCIERGE SERVICES

BABY CARE FACILITIES / FAMILY TOILETS

CHILD-FRIENDLY LOUNGES

TOY SHOPS

PLAY AREAS

FAMILY-FRIENDLY RESTAURANTS

TRAVELLING WITH FORMULA MILK AND LIQUID BABY FOOD

  • No separate family lane but Fast Track lane is available at security check points for first and business class passengers
‘Meet and Assist’ agent service:
  • Greeting at the airport
  • Assistance with baggage formalities at check-in and with VAT Reclaim if required
  • Escorting through security
  • Guidance to departure gate
  • An option of having a push chair included in the service, when travelling with small children

Costs:

  • £100 for 1-2 passengers when booking at least 24 hours in advance
  • 10% extra charge when booking 12-24 hours in advance
  • 50% extra charge when booking 6-12 hours in advance
  • 100% extra charge when booking 3-6 hours in advance
  • £25 for every extra passenger
  • Free of charge for children aged 0-2
Baby care facilities:
  • Check-in, Level 3: three toilets with baby care facilities are located between zones A & B, C & D and H & J Departure lounge, Level 3: two toilets with baby care facilities are located on both sides by the Harry Potter shop and Huxley’s Restaurant and Bar
  • Departure lounge, Level 2: six toilets with baby care facilities are located throughout the departures
  • Arrivals, Ground Floor: two

toilets with baby changing facilities are located at each end of the lounge

Family toilets:

  • N/A
Aspire Lounge:
  • Complimentary and premium menus
  • A range of soft and alcoholic drinks
  • The Bliss-Spa
  • Guest showers
  • Work zones
  • Children should be accompanied by an adult at all times

Costs:

  • £29.99 per adult
  • £29.99 per child (aged 2-11)
Harry Potter:
  • Located at the departure lounge (after security), on the right side by the escalator

Hamleys:

  • Located at the departure lounge (after security), on the left side by the escalator
‘Stay and Play’ area that includes:
  • Slides
  • Soft play areas
  • Separate baby and junior zones
  • Colouring-in and activity sheets

Rules:

  • Suitable for children aged up to nine years’ old
  • Children must be accompanied by an adult
  • Opening hours are between 6am and 9pm every day

Location:

  • Departure lounge (after security), near Gate A7

Costs:

  • Free of charge
Children’s menu:
  • Giraffe
  • Wagamama
  • The Five Tuns
  • The Crown Rivers
  • Pilots
  • Huxleys
  • Gordon Ramsay Plane Food

Kids eat free*:

  • Huxleys
  • Giraffe
  • Gordon Ramsay Plane Food
‘Reserve and Collect’ service:
  • Order formula milk or liquid baby food online
  • Collect and pay in the departure lounge (after security)

When to order:

  • At least 48 hours before flight

Where and when to collect:

  • Boots, from 5am to 10pm

* Terms and Conditions apply, check individual restaurant websites for full details

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