- It was the first time I had driven to Newcastle Airport. I thought that the signs were bad. When I arrived I wasn't sure whether it was the correct car park. I didn't want to park up and leave my car when not 100% sure I was in the correct car park! I had taken a ticket to enter the car park, but there was nothing to tell you where to park. NO INFORMATION. I drove around the car park very unsure and ended up exiting the car park. The machine took my ticket and the barrier let me out. After much stress and no help I ended up going back through the barrier with another ticket and parking up. I left my car with a lot more worries than I have in the past at other airport parks. On returning, I was not sure where to get the bus from, which was very stressful after midnight on my own with an 8 yr old and no help. Eventually we got to the car, warmed it up after stuggling with the cases and set the Sat Nav. Then the barrier would NOT go up. The ticket went in to exit, but the machine asked for £117.00. I had pre-paid of course, but having exited the car park due to LACK OF INFORMATION on arrival and then taking another ticket to enter again, had caused confusion. I had to reverse and go into the office with paperwork and tickets. After a 5 hr flight and the stress of the car park, I was angry by this point and just wanted to get my child home. THE WORST EXPERIENCE. Travelling as a woman, on my own with a child and no help, I would not use this service again. There needs to be more information. It's ok if you have been before and know where you are going and how it all works. For the first time use, I don't think it is very helpful not to have more information. I saw other people doing the same thing, obviously lost, unsure and going round and round the mini roundabout looking lost! Not worth it for me.
Published on: 23 April 2015
Long Stay Car Park