- This was the first time we had used this car park and approached it whilst it was dark, we found that the written instructions were confusing in relation to the signs posted, which are not in any event illuminated. We had to call the car park for further guidance to the parking area.
Whilst it is obviously accepted that the driver's seat may be moved to accommodate someone taller or shorter than the usual driver, during movement of the vehicle by the car park staff, we were left puzzled as to why the front passenger seat should have been moved, a notice we had left on that seat was in the passenger footwell and we felt that someone had been in that seat.
We would be interested to know why this would be so?
We chose to walk to the airport after being advised there was a £2 fee to pay to enter it, we were given this option by the staff, we were aware the airport charges this to enter the drop off zone. On our return, however, we had too much to carry and chose to be picked up, given the distance involved we waited some ten minutes, the driver did apologise and did not charge us or the other couple being transported.
For future reference in respect of this charge we wondered how the £2 charge per vehicle is levied when there is more than one customer group in the collecting vehicle.
We have used APH for many years at numerous airports and this is the first time we have felt any need to comment other than to praise the service, we shall be using Imagine again this June when hopefully that have addressed the matter of the £2 airport charge, ie spread it through the customer base costing as a whole.
Published on: 23 April 2015
Imagine Park & Ride