Melton Mowbray tried my best
- I booked this car-park and indeed paid a premium because it was supposed to operate 24hrs. I had a flight at 6am and wanted to be at the airport for 4am, not 4.20am. I booked in for 3am arrival. At the bus stop the time of the bus was 4am. The 24hr buzzer had no-one manning it, so despite repeated buzzings no-one answered. I also rang the advised telephone number, but no-one answered. At 3.20 another couple turned up...same situation, 6am flight, then 10 minutes later another couple. The man, on hearing the situation drove off to find customer services as he thought he had seen a sign, no-one there, but a different phone number, which he rang and 10 minutes later a bus turned up. The driver said he just waited for a call. Since the whole thing works electronically it's can't be difficult to register when cars booked early have arrived. The ticket machine was clever enough to know who I was. This car-park was an extra £30 compared to Purple Parking which begins operating at 4am. Had the man who drove to customer services not turned up we would have been waiting till 4am for our transfer. Arriving at Heathrow 1hr and 40 minutes before your flight is not acceptable and why wasn't someone manning the buzzer if it's advertised as a24hr car-park? Rubbish. Won't be using this car-park again.
Published on: 24 June 2015
Dear Ms North,
Thank you for your feedback and bringing this to our attention.
We are sorry to hear of your experience and have forwarded your comments to Heathrow Long Stay T1 & T3 for further investigation and to help them improve their future service.