- Pretty terrible service when collecting the car.
The stated pick-up time was 6:30pm, but as the plane was early I tried to call the mobile and land line numbers to advise as such as we landed, both were either engaged or just rang out continuously, eventually to go to answerphone.
I therefore sent a text to the mobile number, as I had to disembark the plane.
When we arrived at the collection point the car was not there, so I asked whether the chap who was there could fine out where it was. In very poor English I was told I had to ring the numbers to find out, which I explained I had been trying to do but with no success.
I eventually got through at 6:35pm and was told that I should have called when I landed and that now I had to wait 30 minutes for the car to arrive, I asked why the car was not at the collection point at the stated 6:30pm time, only to be told they only bring the car after a phone call and that the time on the card is never actually used.
I explained that the lines were engaged or just rang, and that I sent a text, only to be told they never respond to texts and that I had to keep trying and that was my responsibility.
Shocking service with no apology for their failings, which I assume is due to the fact they didn't feel they had any.
In the end I had to wait 1 1/2 hours for the car to be delivered, which was wonderful following a 5 1/2 flight!
Published on: 20 October 2016