- The airport moved the bus stop with no information we dragged heavy cases around for over an hour as no one knew anything -other passengers had same difficulty and it was worse as we are both disabled. We have to take heavy medical equipment and medication in our cases. There were very few transfer buses around. It was a long way to Jet Parks 2 and it had no disabled bays so we has more dragging cases around.
Why were se never informed that you were going to move the bus stops. We were parked for five weeks but never expected such difficulty or inconvenience and the airport staff are no help either-we thought they would assist struggling disabled persons but they were lazy and not bothered about our pain and discomfort
Please reply with some sort of explanation as soon as possible
Mr Mrs R. Adams
Published on: 22 October 2014