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APH Highlights Airline Phone and Internet Costs

Airport Parking and Hotels (APH) has put together a table outlining the costs of using phone and internet services when in flight. This technology is still relatively new but demand is at an all-time high and airlines are responding quickly. With the world becoming more accessible through smart-phone technology, it has now become a necessity to be able to access online and cellular services even while 35000ft in the air!

 

AIRLINE

 

Phone Line?

 

Price (per minute)

 

Internet Connection?

 

Internet Speed

 

Price (per minute)

 

Money-saving bundles?

 

System/service provider used

Aer Lingus

Available on certain long-haul flights.

Charges are set by network operators and are based on international roaming costs.

Passengers should refer to their network provider for more information.

Yes, on long-haul flights, Passengers can access On-air internet via a wireless link such as WiFi or through a cable connection.

Unknown

Passengers will be billed by their network operator for internet - just as if they are roaming in another country. Billing information and service pricing can be obtained directly from the network operator.

N/A

OnAir

Air France

Trialed on Airbus A318 until 2008.
La Première and Affaires cabins are equipped with individual Satcom telephones.

N/A

Trialed on Airbus A318 until 2008.

Unknown

N/A

N/A

OnAir – the service was trialed on certain aircrafts but ended in 2008.

Alitalia

No

N/A

N/A

N/A

N/A

N/A

N/A

Air New Zealand

Yes on their A320 aircrafts.

Charges are set by network operators and are based on international roaming costs.
Passengers should refer to their network provider for more information.

Yes on their A320 aircrafts. Passengers can access OnAir internet via a wireless link such as WiFi or through a cable connection.

Unknown

Passengers will be billed by their network operator for internet - just as if they are roaming in another country. Billing information and service pricing can be obtained directly from the network operator.

N/A

OnAir

American Airlines

Phone lines are available on domestic flights.

Under 1.5 hr (1 Flight) - £3 Laptop & Mobile
1.5-3 hrs (1 Flight) - £6 Laptop - £5 Mobile
Over 3 hrs (1 Flight) -£8 Laptop - £5 Mobile
30 days Limited Promo (1 Airline) - £18
30 day pass  (Any Gogo Airline) - £25

Internet connection is available on domestic flights.

The most optimal service runs at about 3.2mbps download and 1.7mbps upload.
Actual speeds will vary based on the number of users on the flight, weather, and the aircraft's location.

Under 1.5 hr (1 Flight) - £3 Laptop & Mobile
1.5-3 hrs (1 Flight) - £6 Laptop - £5 Mobile
Over 3 hrs (1 Flight) -£8 Laptop - £5 Mobile
30 days Limited Promo (1 Airline) - £18
30 day pass  (Any Gogo Airline) - £25

Gogo unlimited £22 month
Gogo 24hour pass £8
Gogo flight pass
1.5hours £3
1.5-3hours £6
3hours + £8
Gogo mobile pass
Single1.5hour £3
1.5+ £5
Gogo 30 day pass £18 for use on one airline
£25 for use on all airlines using Gogo.
Mobile 30 day pass £12

Gogo by Aircell

Atlantic Airways

No

N/A

N/A

N/A

N/A

N/A

N/A

BMI Baby

No

N/A

N/A

N/A

N/A

N/A

N/A

British Airways

Yes but only available on the London City to New York JFK service.
This has been in operation since June 2009.

Charges are set by network operators and are based on international roaming costs.
Passengers should refer to their network provider for more information.

Yes but only available on the London City to New York JFK service. Passengers can access OnAir internet via a wireless link such as WiFi or through a cable connection.
This has been in operation since June 2009.

Unknown

Passengers will be billed by their network operator for internet - just as if they are roaming in another country. Billing information and service pricing can be obtained directly from the network operator.

N/A

OnAir

British Midlands

Trailed on the A320 aircrafts in 2009 – no longer in operation

N/A

Trailed on the A320 aircrafts in 2009 – no longer in operation

N/A

N/A

N/A

OnAir – trialed in 2009 but did not fully launch.

Cathay Pacific

Due to introduce the service later in 2012.

Charges are set by network operators and are based on international roaming costs.
Passengers should refer to their network provider for more information.

Due to introduce the service later in 2012.

Unknown

Passengers will be billed by their network operator for internet - just as if they are roaming in another country. Billing information and service pricing can be obtained directly from the network operator.

N/A

AeroMobile

Continental Airlines

Only available on domestic flights.

Under 1.5 hr (1 Flight) - £3 Laptop & Mobile
1.5-3 hrs (1 Flight) - £6 Laptop - £5 Mobile
Over 3 hrs (1 Flight) -£8 Laptop - £5 Mobile
30 days Limited Promo (1 Airline) - £18
30 day pass  (Any Gogo Airline) - £25

Only available on domestic flights.

During the most optimal settings the Gogo service runs, on average, at about 3.2mbps download and 1.7mbps upload. However the actual speeds Passengers receive will vary based on the number of users on the flight, weather, and the aircraft's location.

Under 1.5 hr (1 Flight) - £3 Laptop & Mobile
1.5-3 hrs (1 Flight) - £6 Laptop - £5 Mobile
Over 3 hrs (1 Flight) -£8 Laptop - £5 Mobile
30 days Limited Promo (1 Airline) - £18
30 day pass  (Any Gogo Airline) - £25

Gogo unlimited £22 month
Gogo 24hour pass £8
Gogo flight pass
1.5hours £3
1.5-3hours £6
3hours + £8
Gogo mobile pass
Single1.5hour £3
1.5+ £5
Gogo 30 day pass £18 for use on one airline
£25 for use on all airlines using Gogo.
Mobile 30 day pass £12

Gogo by Aircell

Delta Air Lines

Yes, available on domestic flights.

Under 1.5 hr (1 Flight) - £3 Laptop & Mobile
1.5-3 hrs (1 Flight) - £6 Laptop - £5 Mobile
Over 3 hrs (1 Flight) -£8 Laptop - £5 Mobile
30 days Limited Promo (1 Airline) - £18
30 day pass  (Any Gogo Airline) - £25

Internet connection is available on domestic flights.

During the most optimal settings the Gogo service runs, on average, at about 3.2mbps download and 1.7mbps upload. However the actual speeds Passengers receive will vary based on the number of users on the flight, weather, and the aircraft's location.

Under 1.5 hr (1 Flight) - £3 Laptop & Mobile
1.5-3 hrs (1 Flight) - £6 Laptop - £5 Mobile
Over 3 hrs (1 Flight) -£8 Laptop - £5 Mobile
30 days Limited Promo (1 Airline) - £18
30 day pass  (Any Gogo Airline) - £25

Gogo unlimited £22 month
Gogo 24hour pass £8
Gogo flight pass
1.5hours £3
1.5-3hours £6
3hours + £8
Gogo mobile pass
Single1.5hour £3
1.5+ £5
Gogo 30 day pass £18 for use on one airline
£25 for use on all airlines using Gogo.
Mobile 30 day pass £12

Gogo by Aircell

easyJet

No

N/A

N/A

N/A

N/A

N/A

N/A

Emirates

Yes, available on over 100 flights with an ever-growing number.

Charges are set by network operators and are based on international roaming costs.
Passengers should refer to their network provider for more information.

Yes, available on over 100 flights with an ever-growing number.

Unknown

Passengers are billed by their network operator for internet - just as if they are roaming in another country. Billing information and service pricing can be obtained directly from the network operator.

Unknown

Aeromobile

Flybe

No

N/A

N/A

N/A

N/A

N/A

N/A

Iberia

No

N/A

N/A

N/A

N/A

N/A

N/A

Japan Airlines

No

N/A

N/A

N/A

N/A

N/A

N/A

KLM

No

N/A

N/A

N/A

N/A

N/A

N/A

Lufthansa Group

Yes, on long-haul flights using Airbus A340 and Boeing B747. The SkyPhone is located between Business class and economy.

£6.15 per minute.

Yes, on long-haul flights.

Unknown

HotSpot Pass Sky 1 hour: £9.60 or 3,500 miles

HotSpot Pass Sky 24 hours: £17.40 or 7,000 miles

Current users of Deutsch Telekom or affiliated partners such as T-Mobile can use their regular access data by pre-warning their service provider and then connecting to the FlyNet network which will then be charged in line with the service provider’s tariff.

N/A

Lufthansa FlyNet, powered by Deutsche Telekom

Monarch Airlines

No

N/A

N/A

N/A

N/A

N/A

N/A

Malaysia Airlines

Due to introduce the service later in 2012.

Charges are set by network operators and are based on international roaming costs.
Passengers should refer to their network provider for more information.

Due to introduce the service later in 2012.

Unknown

Passengers will be billed by their network operator for internet - just as if they are roaming in another country. Billing information and service pricing can be obtained directly from the network operator.

N/A

AeroMobile

Oman Air

Yes on all Airbus330 flights from London Heathrow.

Charges are set by network operators and are based on international roaming costs.
Passengers should refer to their network provider for more information.

Yes on all Airbus330 flights from London Heathrow passengers can access OnAir internet via a wireless link such as WiFi or through a cable connection.

Unknown

Passengers are billed by their network operator for internet - just as if they are roaming in another country. Billing information and service pricing can be obtained directly from the network operator.

N/A

OnAir

Quantas Group

All classes on A380 aircraft, other aircraft all First & Business Class seats on international routes.

Charges are set by network operators and are based on international roaming costs.
Passengers should refer to their network provider for more information.

On long-haul flights, Passengers can access OnAir internet via a wireless link such as WiFi or through a cable connection.

Unknown

Passengers are billed by their network operator for internet - just as if they are roaming in another country. Billing information and service pricing can be obtained directly from the network operator.

N/A

OnAir

Qatar

No voice calls, email & text only.
Select Airbus A320 Aircraft from End of 2009.

Charges are set by network operators and are based on international roaming costs.
Passengers should refer to their network provider for more information.

On long-haul flights, Passengers can access OnAir internet via a wireless link such as WiFi or through a cable connection.

Unknown

Passengers are billed by their network operator for internet - just as if they are roaming in another country. Billing information and service pricing can be obtained directly from the network operator.

N/A

OnAir

Ryanair

Began service on select Boeing 737 Aircraft from February 2009 until March 2010 (Service now discontinued).

N/A

Began service on select Boeing 737 Aircraft from February 2009 until March 2010 (Service now discontinued).

Unknown

N/A

N/A

OnAir – service now discontinued

SAS Group

Due to introduce the service later in 2012.

Charges are set by network operators and are based on international roaming costs.
Passengers should refer to their network provider for more information.

Due to introduce the service later in 2012.

Unknown

Passengers will be billed by their network operator for internet - just as if they are roaming in another country. Billing information and service pricing can be obtained directly from the network operator.

N/A

AeroMobile

Royal Jordanian

Airbus A320 Aircraft from 2008 and A340 Aircraft from 2009.

Charges are set by network operators and are based on international roaming costs.
Passengers should refer to their network provider for more information.

Airbus A320 Aircraft from 2008 and A340 Aircraft from 2009. Passengers can access OnAir internet via a wireless link such as WiFi or through a cable connection.

Unknown

Passengers are billed by their network operator for internet - just as if they are roaming in another country. Billing information and service pricing can be obtained directly from the network operator.

N/A

OnAir

United Airlines

Only available on domestic flights.

Under 1.5 hr (1 Flight) - £3 Laptop & Mobile
1.5-3 hrs (1 Flight) - £6 Laptop - £5 Mobile
Over 3 hrs (1 Flight) -£8 Laptop - £5 Mobile
30 days Limited Promo (1 Airline) - £18
30 day pass  (Any Gogo Airline) - £25

Only available on domestic flights.

During the most optimal settings the Gogo service runs, on average, at about 3.2mbps download and 1.7mbps upload. However the actual speeds you receive will vary based on the number of users on the flight, weather, and the aircraft's location.

Under 1.5 hr (1 Flight) - £3 Laptop & Mobile
1.5-3 hrs (1 Flight) - £6 Laptop - £5 Mobile
Over 3 hrs (1 Flight) -£8 Laptop - £5 Mobile
30 days Limited Promo (1 Airline) - £18
30 day pass  (Any Gogo Airline) - £25

Gogo unlimited £22 month
Gogo 24hour pass £8
Gogo flight pass
1.5hours £3
1.5-3hours £6
3hours + £8
Gogo mobile pass
Single1.5hour £3
1.5+ £5
Gogo 30 day pass £18 for use on one airline
£25 for use on all airlines using Gogo.
Mobile 30 day pass £12

Gogo by Aircell

US Airways

Only available on domestic flights.

Under 1.5 hr (1 Flight) - £3 Laptop & Mobile
1.5-3 hrs (1 Flight) - £6 Laptop - £5 Mobile
Over 3 hrs (1 Flight) -£8 Laptop - £5 Mobile
30 days Limited Promo (1 Airline) - £18
30 day pass  (Any Gogo Airline) - £25

Only available on domestic flights.

During the most optimal settings the Gogo service runs, on average, at about 3.2mbps download and 1.7mbps upload. However the actual speeds you receive will vary based on the number of users on the flight, weather, and the aircraft's location.

Under 1.5 hr (1 Flight) - £3 Laptop & Mobile
1.5-3 hrs (1 Flight) - £6 Laptop - £5 Mobile
Over 3 hrs (1 Flight) -£8 Laptop - £5 Mobile
30 days Limited Promo (1 Airline) - £18
30 day pass  (Any Gogo Airline) - £25

Gogo unlimited £22 month
Gogo 24hour pass £8
Gogo flight pass
1.5hours £3
1.5-3hours £6
3hours + £8
Gogo mobile pass
Single1.5hour £3
1.5+ £5
Gogo 30 day pass £18 for use on one airline
£25 for use on all airlines using Gogo.
Mobile 30 day pass £12

Gogo by Aircell

Virgin Atlantic

No service currently in place but plan to introduce over the next few years.

N/A

No service currently in place but plan to introduce over the next few years.

N/A

N/A

N/A

N/A


APH makes every effort to ensure that the information provided is accurate at the time of collection and publishing but it is provided without any kind of warranty. APH accepts no liability for any loss or damage arising from the use of the information.