How very co-operative of them!
The over 400 branches that make up the Co-operative Travel’s network will now be able to provide their customers with trackable single use luggage tags. The tags will feature a new icon, which is a key designed to be easily recognised by baggage handlers all over the world. What does this mean to you, the traveller? The tracking service should be able to function with the airlines’ internal bar-code and tracing systems. And a bonus is that it should cost no more than the cost of a telephone call to both baggage handling agents or airlines.
The special tags are created by CallUma (an expert in the field) and will provide an incremental revenue stream for agents as they earn commission when customers pay to activate the tracking and identity protection services. The tags are branded with the distinctive Co-operative Travel livery. The group’s Future Travel homeworking division is to also make use of the service.
CallUma founder Tony Partridge is quoted as saying:
“Our luggage tracking services are available worldwide, 24 hours a day, so it doesn’t matter where customers are flying to or what time zone they are in, there will always be someone available to help reunite them with their bags. Plus, the customer can arrange for the most convenient location for their bags to be returned to - either their holiday destination or back at home. The system also safeguards personal information. Normal luggage tags require you to write your address and phone numbers on your luggage, increasing the risk of identity fraud and home security. Because we use a unique tracking number to track bags, your personal information is secure.”
The trackable luggage tags saw 98% of missing bags reunited with their owner over the summer with an average 50 missing items reported each month.
