Customer Satisfaction

Booking your airport parking and travel extras can be a confusing business; with so many websites selling similar products, how do you know who to trust? At APH, we could tell you all about our top customer service and the reliable products that we sell; but we choose to let our customers do the talking.

Reviews by Reevoo

We work with independent reviewers Reevoo to bring you unbiased ratings and reviews from genuine APH customers on all the airport parking and airport hotel products that we sell. We survey our as we are committed to providing great customer service, and pride ourselves on the fantastic feedback that we receive

98%

Booking with APH

Of the thousands of customers surveyed after booking with APH, 98% would recommend us.

Our customer satisfaction scores are high too, with 95% of customers telling us that their enquiries were handled effectively.

9.1

All airport car parks

Customer service ranked especially high; with staff friendliness and helpfulness receiving a score of 9.1 out of 10

Customers gave all the airport car parks we sell an overall score of 9.1 out of 10.

9.3

Meet and greet parking

Customer service again ranked very high, with a score of 9.3 out of 10 for staff friendliness and helpfulness.

The meet and greet parking services that we sell received an overall score of 9.1 out of 10

The convenience of meet and greet services received a score of 9.2 out of 10

Airport Parking reviews verified by Reevoo

Value for money
8.0
Friendliness and helpfulness of staff
9.1
Transfer service (to/from the airport)
9.0
Arrival and exit process
9.1
Location of car park
8.9
Overall rating
9.1
Scores 9.1 out of 10 based on 82966 reviews
5 out of 10

John

dorset GB
When we arrived to park the car I noticed that they provide a car wash service. I had not been offered this on my reservation, but paid cash for an external wash. When we returned to collect the car, early in the morning, I did not look to see if the car had been washed, just scrapped the ice off the windows and proceeded home. when I looked at the car in daylight I could see that it had not been cleaned. I phoned the depot, complained and following a further phone call was told I would receive a refund by cheque. The cheque arrived with quite a curt letter from Mrs H Stanbridge which implied that it was my fault. No apology. So much for customer relations. If you would like a copy of the letter I am happy to oblige.
Confirmed purchase: 08 January 2016
Published on: 07 February 2016

APH Birmingham

9 out of 10

David

Leigh-on-Sea, Essex GB skiing holidays twice yearly
Have used this service before and continue to use it. It makes the business of going on holiday so much easier, and the feeling of knowing that your car is just outside waiting for you when you come back tired and wanting to get home - that's when you're glad you booked the meet and greet service!
Confirmed purchase: 19 December 2015
Published on: 06 February 2016

I Love Meet and Greet

8 out of 10

Lesley

Southport GB
Very good but we always have trouble at the exit , the barrier never lifts for us. . Thank you
Confirmed purchase: 09 January 2016
Published on: 06 February 2016

Liverpool Long Stay Car Park

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