Customer Satisfaction

Booking your airport parking and travel extras can be a confusing business; with so many websites selling similar products, how do you know who to trust? At APH, we could tell you all about our top customer service and the reliable products that we sell; but we choose to let our customers do the talking.

Reviews by Reevoo

We work with independent reviewers Reevoo to bring you unbiased ratings and reviews from genuine APH customers on all the airport parking and airport hotel products that we sell. We survey our as we are committed to providing great customer service, and pride ourselves on the fantastic feedback that we receive

98%

Booking with APH

Of the thousands of customers surveyed after booking with APH, 98% would recommend us.

Our customer satisfaction scores are high too, with 95% of customers telling us that their enquiries were handled effectively.

9.1

All airport car parks

Customer service ranked especially high; with staff friendliness and helpfulness receiving a score of 9.1 out of 10

Customers gave all the airport car parks we sell an overall score of 9.1 out of 10.

9.3

Meet and greet parking

Customer service again ranked very high, with a score of 9.3 out of 10 for staff friendliness and helpfulness.

The meet and greet parking services that we sell received an overall score of 9.1 out of 10

The convenience of meet and greet services received a score of 9.2 out of 10

Airport Parking reviews verified by Reevoo

Value for money
8.0
Friendliness and helpfulness of staff
9.1
Transfer service (to/from the airport)
9.0
Arrival and exit process
9.1
Location of car park
8.8
Overall rating
9.1
Scores 9.1 out of 10 based on 52092 reviews
3 out of 10

Jemma

Cambridge GB
On arrival at 3 am the guy was friendly but didn't help with our case's. Back into the country we were asked to contact them once cleared baggage claim, which we did, and were told due to a breakdown of one of the vehicles we would have to wait at least 30 mins. We were not offered an apology. We selected to get a cab as we had a young child and wanted to get back to collect our car. We were told we would not be refunded for the cost of 16 pounds. Although the website states collections every 15 minutes.
We would not use this company again.
Confirmed purchase: 26 April 2015
Published on: 02 May 2015

Paige Airport Parking

10 out of 10

Peter

Halifax GB
Having used this car park in the past we were happy to book here again. As on previous visits the service offered here were first class.
Confirmed purchase: 24 April 2015
Published on: 02 May 2015

Skypark

10 out of 10

A

Rugby GB
Dont be put off by the location/appearance of the facility.

The car was kept safely the transfer to /from the airport
were speedy and efficient.

Staff very helpfull and welcoming even at 3.30am!

Will definately use them again.
Confirmed purchase: 20 April 2015
Published on: 02 May 2015

Central Car Storage Park & Ride

10 out of 10

DOROTHY

Gloucester GB
very straight forward and staff friendly, helpful and efficient.
Confirmed purchase: 24 April 2015
Published on: 01 May 2015

Silver Zone

10 out of 10

Hazel

eastleigh hants GB no
Drop off and pick up point at north terminal is a lot further walk than previously, not nice in the rain.
Confirmed purchase: 20 April 2015
Published on: 01 May 2015

APH Gatwick

9 out of 10

Brian

liverpool GB older person
Excellent service, only one very small complaint, the code to get out was not explained to us .
Confirmed purchase: 24 April 2015
Published on: 01 May 2015

APH Manchester

9 out of 10

Vader

Mansfield GB
Very happy, recomend
Confirmed purchase: 25 April 2015
Published on: 01 May 2015

JetParks Plus

10 out of 10

Jean

Sedbergh GB No thanks
Perfect as ever, no problems at all. Very efficient and friendly. Thank you
Confirmed purchase: 23 April 2015
Published on: 01 May 2015

APH Manchester

8 out of 10

Robert

Dover GB
used for over 30 years. Always worked for me.
Confirmed purchase: 20 April 2015
Published on: 01 May 2015

APH Gatwick

10 out of 10

Ruth

Ormskirk GB
We've used Long stay several times and always found it fine.
Confirmed purchase: 20 April 2015
Published on: 01 May 2015

Long Stay T1 & T3

10 out of 10

CPenny

Wellingborough GB
This service is excellent and saves a lot of time when catching a flight. It's efinitely worth paying a little extra for parking.
Confirmed purchase: 22 April 2015
Published on: 30 April 2015

Purple M&G Hotel Parking

10 out of 10

P

GB
easy & hardly any waiting about
Confirmed purchase: 22 April 2015
Published on: 30 April 2015

Silver Zone

10 out of 10

Marian

NR GB
great this time so much better than recent experiences with "metior"
Confirmed purchase: 25 April 2015
Published on: 30 April 2015

APH Meet & Greet

10 out of 10

David

Cardiff GB Retired
A very smooth operation, very quick transfer to and from the airport which I have used two or three times a year over the last six years.
Confirmed purchase: 26 April 2015
Published on: 30 April 2015

APH Birmingham

10 out of 10

Merv

Emsworth GB
I have used APH for a few years now and find them excellent. I came back from holiday last week and have just booked them again for next week.
Confirmed purchase: 23 April 2015
Published on: 30 April 2015

APH Gatwick

8 out of 10

Christina

Chorley GB
Used this service before at Manchester airport. Very good and good value for money. For 1st time users, a better directions of APH location would help.
Confirmed purchase: 22 April 2015
Published on: 30 April 2015

APH Manchester

10 out of 10

Barry

Nuneaton GB Service is still king!
If you pay for Offsite Parking, it's what you get! Transfer was quick and efficient and the Team we encountered were friendly and courteous. Have used APH for some time now, and with their levels of Service, will continue to do so in the future!
Confirmed purchase: 25 April 2015
Published on: 30 April 2015

APH Birmingham

9 out of 10

Dave

Tamworth GB Nothing!
Very good overall. Some confusion on my part about ensuring the entrance machine received the correct information about our booking (it didn't register us as pre-booked so on leaving we had to ask for help!). Car park within easy walking distance of airport so we did not use shuttle.
Confirmed purchase: 24 April 2015
Published on: 30 April 2015

Birmingham Airport Car Park 5

10 out of 10

R

Surbiton GB
Very good service never had a problem all the times that I have used the service
Confirmed purchase: 24 April 2015
Published on: 30 April 2015

APH Gatwick

10 out of 10

Tom

Weymouth GB
First time using the company and felt everything was very easy. Even arriving at 3am everyone was helpful.
Confirmed purchase: 22 April 2015
Published on: 30 April 2015

APH Gatwick

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