Customer Satisfaction

Booking your airport parking and travel extras can be a confusing business; with so many websites selling similar products, how do you know who to trust? At APH, we could tell you all about our top customer service and the reliable products that we sell; but we choose to let our customers do the talking.

Reviews by Reevoo

We work with independent reviewers Reevoo to bring you unbiased ratings and reviews from genuine APH customers on all the airport parking and airport hotel products that we sell. We survey our as we are committed to providing great customer service, and pride ourselves on the fantastic feedback that we receive

98%

Booking with APH

Of the thousands of customers surveyed after booking with APH, 98% would recommend us.

Our customer satisfaction scores are high too, with 95% of customers telling us that their enquiries were handled effectively.

9.2

All airport car parks

Customer service ranked especially high; with staff friendliness and helpfulness receiving a score of 9.2 out of 10

Customers gave all the airport car parks we sell an overall score of 9.1 out of 10.

9.3

Meet and greet parking

Customer service again ranked very high, with a score of 9.3 out of 10 for staff friendliness and helpfulness.

The meet and greet parking services that we sell received an overall score of 9.1 out of 10

The convenience of meet and greet services received a score of 9.2 out of 10

Airport Parking reviews collected by Reevoo

Friendliness and helpfulness of staff
9.2
Transfer service (to/from the airport)
9.0
Arrival and exit process
9.1
Location of car park
8.9
Overall rating
9.1
Scores 9.1 out of 10 based on 26539 reviews
10 out of 10

Paul

New Forest GB
Very pleased with the service, very efficient and I would use the service again.
Confirmed purchase: 17 August 2014

APH Birmingham Meet & Greet

10 out of 10

Jodie

Halesworth GB
Excellent service. I would definitely recommend.
Confirmed purchase: 17 August 2014

APH Gatwick Meet & Greet

10 out of 10

Confirmed purchaser

GB
Great way to start/end the holiday
Confirmed purchase: 17 August 2014

APH Gatwick Meet & Greet

10 out of 10

Roger

Crowle/Scunthorpe GB
I have used APH meet and greet twice and would certainly use them again they gave 100% service
Confirmed purchase: 17 August 2014

APH Manchester Meet & Greet

9 out of 10

Hedley

STOURBRIDGE GB
The point of collection could have been better. The positioning opposite bus stand E meant heaving a luggage trolley over two kerbs, Fortunately your agent was very helpful. Maybe the is more convenient access to the parking area with dropped kerbs (or none).

Originally we had hoped to use your service in conjunction with the premier inn at the airport, as we have done before. However it is not possible to have this service for longer thatn a 14 day trip. Perhaps this could be looked at again.
Confirmed purchase: 17 August 2014

APH Manchester Meet & Greet

10 out of 10

Barbara

Westward Ho! GB
A friendly and efficient service. It was less expensive to have my car collected and returned from outside the terminal than it was to leave it in the car park next to the airport and walk or take the bus to the terminal. Would use again.
Confirmed purchase: 17 August 2014

Fly Parks (Exeter) Meet & Greet

10 out of 10

Laura

Oxford GB
We use this service whenever we travel from Heathrow and it really is seamless. It takes the stress out of parking at the airport and all the guys are efficient and friendly
Confirmed purchase: 17 August 2014

MBW Meet & Greet

10 out of 10

Andrew

Ellesmere Port GB
Would definitely use the Meet & Greet service again very easy to drop off and collect your vehicle, location of the drop / collection point is ideally places as its a small walk to the arrival section of the terminal building.
Confirmed purchase: 17 August 2014

Meet & Greet T2

10 out of 10

Christine

Wigan GB
Ex excellent idea, reasonable .....makes the travelling relaxed
Confirmed purchase: 17 August 2014

Meet & Greet T3

10 out of 10

Roy

Romsey GB
We have used other meet and greet services before, this was not the cheapest but it was the best, as they say "you get what you pay for"
Confirmed purchase: 17 August 2014

Purple M&G Hotel Parking

4 out of 10

Andrew

Northampton GB
The car park is located too far away from the airport and so takes way too long to get there and to get back after a long trip.
Also there should be some sort of rigid queuing system as we waited an age for the transport to arrive, having just missed a bus & then it was just a free for all once the next bus got to the car park. People who had checked in 15 minutes after us, just all pushed to the front & we nearly didn't get on to the next bus. Overall a very stressful & disappointing experience.
Confirmed purchase: 17 August 2014

APH Birmingham

10 out of 10

lj

Swindon GB
Great service, would be better if parking is closer to the airport.
Confirmed purchase: 17 August 2014

APH Birmingham

9 out of 10

J

Cheltenham GB
Very good easy to find
Confirmed purchase: 17 August 2014

APH Birmingham

6 out of 10

Ian

Swansea GB
Only comments the location was to far from the airport and the directions to the carpark were poor
Confirmed purchase: 17 August 2014

APH Birmingham

10 out of 10

Steve

Fowey GB
I've used your service for years and never been disappointed.
Confirmed purchase: 17 August 2014

APH Gatwick

10 out of 10

Dave

Dorchester GB
As always the experience was pleasurable because the staff all knew what they were doing, they were friendly and there were no unnecessary delays
Confirmed purchase: 17 August 2014

APH Gatwick

10 out of 10

Alex

Witney GB
Extremely polite staff, fast transport. Perfect.
Confirmed purchase: 17 August 2014

APH Gatwick

9 out of 10

Sheila

Lewes GB
Excellent service again!
Confirmed purchase: 17 August 2014

APH Gatwick

9 out of 10

Steve

Basingstoke GB
As good as usual and see you next year.
Confirmed purchase: 17 August 2014

APH Gatwick

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