Customer Satisfaction

Booking your airport parking and travel extras can be a confusing business; with so many websites selling similar products, how do you know who to trust? At APH, we could tell you all about our top customer service and the reliable products that we sell; but we choose to let our customers do the talking.

Reviews by Reevoo

We work with independent reviewers Reevoo to bring you unbiased ratings and reviews from genuine APH customers on all the airport parking and airport hotel products that we sell. We survey our as we are committed to providing great customer service, and pride ourselves on the fantastic feedback that we receive

98%

Booking with APH

Of the thousands of customers surveyed after booking with APH, 98% would recommend us.

Our customer satisfaction scores are high too, with 95% of customers telling us that their enquiries were handled effectively.

9.2

All airport car parks

Customer service ranked especially high; with staff friendliness and helpfulness receiving a score of 9.2 out of 10

Customers gave all the airport car parks we sell an overall score of 9.1 out of 10.

9.3

Meet and greet parking

Customer service again ranked very high, with a score of 9.3 out of 10 for staff friendliness and helpfulness.

The meet and greet parking services that we sell received an overall score of 9.1 out of 10

The convenience of meet and greet services received a score of 9.2 out of 10

Airport Parking reviews collected by Reevoo

Friendliness and helpfulness of staff
9.1
Transfer service (to/from the airport)
9.0
Arrival and exit process
9.1
Location of car park
8.8
Overall rating
9.1
Scores 9.1 out of 10 based on 36016 reviews
10 out of 10

Brian

London GB
Everything went very smoothly. We dropped the car off and the bus to take us to the airport was waiting already. On the return we telephoned the office, waited a few minutes for the bus which took us to the reception, got our car keys and the car was parked ready for us to drive home. Excellent service, very reasonable, will definitely use again. The car park was quite a way from Gatwick airport but being taken there by bus it was no problem, we just had to leave a little earlier.
Confirmed purchase: 17 October 2014
Published on: 22 October 2014

APH Gatwick

6 out of 10

Pat

London - Ireland GB
So far so good....just a while waiting on bus...
Confirmed purchase: 13 October 2014
Published on: 22 October 2014

Stansted Long Stay

8 out of 10

Graham

Derby GB
No hassle, park and go, just as it says on the tin.
Confirmed purchase: 16 October 2014
Published on: 22 October 2014

JetParks 1

10 out of 10

Joyce

Crowthorne GB
Excellent.
Confirmed purchase: 18 October 2014
Published on: 22 October 2014

APH Gatwick

9 out of 10

David

Worsley GB
After arrival we were on our way to the airport within 5 minutes. After we arrived back at Manchester and rang APH we were only waiting a couple of minutes the service wae excellent.
Confirmed purchase: 17 October 2014
Published on: 22 October 2014

APH Manchester

10 out of 10

Alun

Usk GB
The gentleman that we met was a true gent! Please pass on my thanks for his professional service. He was a true ambassador for the company and we will certainly use this service again; and recommend it to our friends and family.i
Confirmed purchase: 13 October 2014
Published on: 22 October 2014

Bristol Airport Meet & Greet

10 out of 10

stephen

liverpool GB
no problems everything went smoothly would recommend the service
Confirmed purchase: 16 October 2014
Published on: 22 October 2014

APH Manchester

10 out of 10

Martin

Ipswich GB
Excellent, would definitely use again.
Confirmed purchase: 17 October 2014
Published on: 22 October 2014

APH Gatwick Meet & Greet

8 out of 10

Anne

Bradford GB
Checking in and out of the car park is very easy. Staff are very friendly and helpful.
Confirmed purchase: 18 October 2014
Published on: 22 October 2014

APH Manchester

1 out of 10

Rod

Stretton Alfreton GB
The airport moved the bus stop with no information we dragged heavy cases around for over an hour as no one knew anything -other passengers had same difficulty and it was worse as we are both disabled. We have to take heavy medical equipment and medication in our cases. There were very few transfer buses around. It was a long way to Jet Parks 2 and it had no disabled bays so we has more dragging cases around.
Why were se never informed that you were going to move the bus stops. We were parked for five weeks but never expected such difficulty or inconvenience and the airport staff are no help either-we thought they would assist struggling disabled persons but they were lazy and not bothered about our pain and discomfort
Please reply with some sort of explanation as soon as possible
Yours sincerely
Mr Mrs R. Adams
Confirmed purchase: 30 September 2014
Published on: 22 October 2014

JetParks 2

9 out of 10

Bride

Tunbridge Wells GB
Good system in place and prompt service
Confirmed purchase: 19 October 2014
Published on: 22 October 2014

APH Gatwick

10 out of 10

Gwen

Manchester GB
Always use this service.
Confirmed purchase: 15 October 2014
Published on: 22 October 2014

Meet & Greet T2

10 out of 10

Tracey

Ipswich, Suffolk GB
Excellent service, fast, prompt and easy access. When we returned the gentleman who dropped who meet us with our car even gave us direction on how to avoid the traffic on our route home. Very grateful, nothing worse than sitting in traffic after a 10 hour flight.

This was the first time we had used meet & greet and we will definitely be recommending and using it again
Confirmed purchase: 16 October 2014
Published on: 22 October 2014

APH Gatwick Meet & Greet

10 out of 10

Confirmed purchaser

GB
Entered the car parkand parked almost straight away,so close tothe airport we walked.
Excellent !
Confirmed purchase: 19 October 2014
Published on: 22 October 2014

Birmingham Long Stay 1

10 out of 10

Patricia

Droitwich GB
We were very pleased with the whole process. The car park was easy to find, very close to the airport, the staff were friendly and efficient and the bus transfer was prompt.
On arrival back in the UK the bus was waiting for us at the airport and it was asimple short process to retrieve our car. We will definitely use this carpark again.
Confirmed purchase: 13 October 2014
Published on: 22 October 2014

Sentinel Security Park

8 out of 10

john

cannock GB
this time that used aph I noticed that the big busses had been changed to mini busses we were lucky to be flying in a quiet period I would not fancy waiting in abusy time as the smaller busses would not cope there were only 2 in my party as each journey we dropped lucky as just 2 seats were available
Confirmed purchase: 15 October 2014
Published on: 22 October 2014

APH Birmingham

10 out of 10

Graham

GB
once again, a very good service
Confirmed purchase: 19 October 2014
Published on: 22 October 2014

APH Gatwick Meet & Greet

9 out of 10

Sandra

Hull GB
Used a few times now, no complaints.
Confirmed purchase: 13 October 2014
Published on: 22 October 2014

APH Manchester

10 out of 10

Ayfer

London GB
Perfect.. Evreything was nicely arranged
Confirmed purchase: 19 October 2014
Published on: 22 October 2014

APH Gatwick

9 out of 10

David

Wakefield GB
Well satisfied.
Confirmed purchase: 15 October 2014
Published on: 22 October 2014

APH Manchester

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