Customer Satisfaction

Booking your airport parking and travel extras can be a confusing business; with so many websites selling similar products, how do you know who to trust? At APH, we could tell you all about our top customer service and the reliable products that we sell; but we choose to let our customers do the talking.

Reviews by Reevoo

We work with independent reviewers Reevoo to bring you unbiased ratings and reviews from genuine APH customers on all the airport parking and airport hotel products that we sell. We survey our as we are committed to providing great customer service, and pride ourselves on the fantastic feedback that we receive

98%

Booking with APH

Of the thousands of customers surveyed after booking with APH, 98% would recommend us.

Our customer satisfaction scores are high too, with 95% of customers telling us that their enquiries were handled effectively.

9.2

All airport car parks

Customer service ranked especially high; with staff friendliness and helpfulness receiving a score of 9.2 out of 10

Customers gave all the airport car parks we sell an overall score of 9.1 out of 10.

9.3

Meet and greet parking

Customer service again ranked very high, with a score of 9.3 out of 10 for staff friendliness and helpfulness.

The meet and greet parking services that we sell received an overall score of 9.1 out of 10

The convenience of meet and greet services received a score of 9.2 out of 10

Airport Parking reviews collected by Reevoo

Friendliness and helpfulness of staff
9.1
Transfer service (to/from the airport)
9.0
Arrival and exit process
9.1
Location of car park
8.8
Overall rating
9.1
Scores 9.1 out of 10 based on 36059 reviews
9 out of 10

Eric

Chelmsford GB
Generally good, users should note that the car park is not a short journey, and should allow for busy traffic if travelling during rush hour.
Confirmed purchase: 19 October 2014
Published on: 24 October 2014

APH Gatwick

9 out of 10

Peter

Glasgow GB
Arrived at 5am in the dark and the pouring rain, asked if they had any disabled spaces? No, but they quickly moved some cones and let me park right at the front next to the office. Made my day not having to park far away and walk back in the rain using a walking stick and with no jacket - as we were going to Africa I hadn't brought one!!
On return, pickup was fast and easy. Great service, have used before and will use again.
Confirmed purchase: 08 October 2014
Published on: 24 October 2014

Parksafe Glasgow

8 out of 10

Yates

Chester GB
One problem: we were unaware that we would need £2.00 csh to exit car park. In small print, yes; but who reads small print?
Confirmed purchase: 19 October 2014
Published on: 24 October 2014

Imagine Meet & Greet

10 out of 10

Jill

Oldham GB
Straight in, car left outside main office and straight on the bus after booking in. Brilliant, couldn't ask for more.
Confirmed purchase: 17 October 2014
Published on: 24 October 2014

APH Manchester

9 out of 10

Richard

Royal Wootton Bassett GB
Easy access from M4, quick and easy transfer to Terminal.
Confirmed purchase: 13 October 2014
Published on: 24 October 2014

NCP

10 out of 10

owen

east grinstead GB
Very effiecient and very friendly staff system goes like clockwork Booking is very easy and straightforward
Confirmed purchase: 14 October 2014
Published on: 24 October 2014

APH Gatwick

9 out of 10

Pete

Blackburn GB
Proffesional, organised service with reliable transfers both way. Much cheaper than a return taxi. Thanks
Confirmed purchase: 08 October 2014
Published on: 24 October 2014

APH Manchester

8 out of 10

Alan

Tarporley GB
This was not a meet & greet service as I know it, after dropping the car off we were poorly directed to the terminal, when coming back we were just told where the car was and which path to follow. As my wife has a bad hip and it was raining I said I would collect the car and come round for her and our luggage and was promptly told if I did that I would get trapped in the carpark. Not nearly as good as Meteor! but better than going in by bus.
Confirmed purchase: 13 October 2014
Published on: 24 October 2014

Meet & Greet T1

10 out of 10

Kathryn

westbury GB
Easiest airport car park parking experience ever!
Confirmed purchase: 14 October 2014
Published on: 23 October 2014

Supersaver Car Park 1

10 out of 10

Clive

Hereford GB
we have used this car park before and the Bristol and Birmingham one, all very good
Confirmed purchase: 13 October 2014
Published on: 23 October 2014

Highwayman Security Park

9 out of 10

Lisa

Taunton GB
Very happy with the overall service, transport was not needed to/from the airport as Birmingham airport is rather small !!
Confirmed purchase: 17 October 2014
Published on: 23 October 2014

Long Stay Car Park 1

8 out of 10

Mark

Cambridge GB
Arriving your man took a while to arrive, but collection was ready before we even exited the the airport building-brilliant service
Confirmed purchase: 19 October 2014
Published on: 23 October 2014

Meteor Meet & Greet

9 out of 10

Mark

Harlow GB
No problems, very happy.
Confirmed purchase: 17 October 2014
Published on: 23 October 2014

APH Gatwick

9 out of 10

Steve

Brighton GB
No problems , only gripe is i have used APH for last ten years and they bombard me with e.mails in the spring and summer for discount parking but in the autumn when we always go away i get nothing ???
Confirmed purchase: 16 October 2014
Published on: 23 October 2014

APH Gatwick

9 out of 10

Howard

Burry Port, South Wales GB
Have used this Car Park many times and have always found it easy to check in and the staff very efficient and polite. Bus driver was great and helped with the luggage. On the return journey, walked straight out of the arrivals door and on to bus stop 6-7 just as the bus was pulling in. Got back to the car in 15-20 mins, got the keys and away. Dead easy
Confirmed purchase: 17 October 2014
Published on: 23 October 2014

APH Gatwick

10 out of 10

ann

burton-on-trent GB
straightforward - no problems
Confirmed purchase: 14 October 2014
Published on: 23 October 2014

East Midlands Long Stay 1

10 out of 10

Robert

Nuneaton GB
The above scores tell the story
Confirmed purchase: 15 October 2014
Published on: 23 October 2014

East Midlands VIP Meet & Greet

9 out of 10

Hassan

Blackburn GB
Easily accessible car park through sat nav. Best thing is that we are requested to call on arrival back and then we are told the bus stop no. even where we have to wait for the APH bus.
Excellent service.
Confirmed purchase: 18 October 2014
Published on: 23 October 2014

APH Manchester

10 out of 10

Sue

Witney GB
We have used Purple Parking Business on many occasions now and have always been satisfied with the service, the courtesy of the staff, and the excellent location.
Confirmed purchase: 18 October 2014
Published on: 23 October 2014

Purple Parking Business

10 out of 10

Gwyn

winchesterI GB
I would have rated the parking experience excellent in every aspect had it not been for the atitude of the driver who drove me back from the airport to the parking site on monday pm 13th october
Confirmed purchase: 13 October 2014
Published on: 23 October 2014

Purple Parking Long Stay

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