With so many websites and booking agents all seemingly selling the same thing, it is often very difficult to know which one to choose for your airport parking and travel extras. Who can you trust? Where should you look for the best availability and prices, and who should you book with?
There are many great reasons why APH can be trusted with your booking, to make things simpler for you here's just a few…
APH is committed to providing the very highest standards of service to customers, both at the time of booking and also at our owned and operated car parks at Gatwick, Manchester and Birmingham airports.
Between 1st April and 30th June 2013 over 10,500 airport parking customers helped us to monitor our continued levels of service by filling in customer satisfaction surveys, the results of which we are proud to share below:
Booking with APH
Ease of booking
Of the 10,921 customers who responded to our questionnaire, 99% said they were “Very Satisfied” or “Satisfied” that their booking was easy to make – either online on www.aph.com or with our contact centre.
APH Car Parks
Level of service
97% of customers who booked an APH car park said they were "Very Satisfied" or "Satisfied" by the overall level of service provided.
Likelihood to re-book
97% of customers who booked an APH car park said they were "Very likely" or "Likely" to book the same car park again.
All Airport Car Parks
Level of service
Of the customers who booked an airport car park through APH, 94% said they were "Very Satisfied" or "Satisfied" by the overall level of service provided at the car park.
Likelihood to re-book
96% said they were "Very likely" or "Likely" to come back to APH to book the same car park, a different car park or other travel related products in the future.
*Data based on all completed customer satisfaction surveys completed by customers travelling between 1st April - 30th June 2013.
99% of our customers find booking with us easy
- 10921 customers said their booking was easy to make - that's 99%!
- 97% of customers say they will book the same APH car park again
- 97% customer satisfaction with the level of service provided at APH car parks
- 96% of customers will use APH again to book the same or a different car park
* Based on customer satisfaction surveys from customers travelling between 1st April - 30th June 2013.
APH is committed to providing the very highest standards of service to customers. We continually monitor customer feedback through customer satisfaction surveys which helps us to maintain our high levels of service.
Airport Parking and Hotels said they were likely or very likely to rebook.of 227428 customers who answered our customer satisfaction survey about
Copthorne Hotel Effingham Gatwick
"the cop thorn effingham cannot be classed as a 4 star hotel in any shape or form it is tatty an run down . we stayed at the ramada near gatwick and although it is classed as a3star found this to far superior, even though it is further to get to aph would rather stay there in future."
Mrs Kendall, Essex, 17 Nov 2013
Meteor Meet & Greet
"Very efficient. Could not be easier. Well done"
Mr Gough, Staffordshire, 17 Nov 2013
"Excellent service, all staff very friendly"
Mr Lord, Leicestershire, 17 Nov 2013
"Excellent service. Excellent location. We will be looking to use the services offerd by APH at all the airports we fly from. (Birmingham on this occasion)"
Mr Charlton, Nottinghamshire, 16 Nov 2013
Main Yard Meet & Greet
"Very good service"
Mrs Mewton, Cornwall, 16 Nov 2013
Crowne Plaza - Gatwick Airport
"An excellent hotel that we hope to use again"
Mrs Shrimpton, Somerset, 15 Nov 2013
"Yes March 2013 we were strranded at copthorne c/park the staff overwhelmingly looked after us a party of 4 this time again we found them very helpful and friendy to book into such a prestgious hotel at such a low price we just thank you all for such proficiency having used aph for some years we will certainly book again nexy year thanks to the staff and the drivers s suthers"
Mr Suthers, Kent, 14 Nov 2013
APH Gatwick Meet & Greet (on Return)
"When phoning to collect my car I was on the phone for 20 mins before it was answered so I waited in the building. My car had been delivered about 15 mins earlier so this was a great shame! Perhaps a text to say the car is in the car park would be helpful?"
Mrs Tomey, Hertfordshire, 14 Nov 2013
"Easy to find, fast, efficient and polite service, will be using again in December"
Mrs Palmer, Gloucestershire, 14 Nov 2013
"All the staff were extremely helpful & friendly. We would definitely use again."
Mrs Crawshaw, West Yorkshire, 14 Nov 2013
"no problems whatsoever helpful staff cannot fault the service"
Mr Green, South Yorkshire, 14 Nov 2013
Long Stay South
"On return to the car we found that our battery was flat. Thank you for your help this. We expected a long wait, but this was not the case, the service was quick and free. One point, I parked in the South Parking, but the number printed on the ticket was for North Parking. Thanks again."
Mrs Fonseca, KENT, 13 Nov 2013
Purple Parking Long Stay
"Purple parking use baggage trailers, really good, we didn't have to lift our bags onto the bus, their staff loaded them and offloaded them into the box trailers."
Mrs Vagg, Shropshire, 13 Nov 2013
"I have used this car park many times over several years and have always been happy with the service provided"
Mrs Lornie, Surrey, 13 Nov 2013
Watsons Ayr Park
"Excellent service for a very reasonable price. I would happily use this service again."
Mr Crainie, Renfrewshire, 13 Nov 2013
"Overall a very efficient service and recommend it to anyone needing parking."
Mr Weekes, Kent, 13 Nov 2013
"excellent park have stayed numerous times would not use any other than APH"
Mr Taylor, North Yorkshire, 13 Nov 2013
"Think that you should run separate buses at busy times to both terminals"
Mr Frost, West Sussex, 13 Nov 2013
"have always used aph and now both my sons do as well"
Mr Emans, Kent, 13 Nov 2013
Ramada Plaza London Gatwick
"very handy for early morning flight"
Mr Rogers, Hampshire, 13 Nov 2013
"My mobile was flat and there are no phone boxes in south terminal Gatwick. Perhaps having your own phone near the bus stop would be nice. Also it could perhaps be emphasised that the stop is at the very lowest level. We were a bit confused by the un-numbered bus stops on the level above. We were used to North terminal."
Mr Whittle, Essex, 12 Nov 2013
East Midlands VIP Meet & Greet
"It's a great way to get my family plus luggage almost to the airport door in the past have booked East midlands Birmingham Gatwick and Manchester all with a great result this will be my 8th time with APH will be booking again, Thanks to the smooth operation of APH parking."
Mr Evans, Nottinghamshire, 12 Nov 2013
"The drivers are very good at helping with loading and unloading cases. I find this very helpful, not like on Airport parking when you can have a long walk to a bus stop and then load and unload your own cases."
Mr Barry, East Sussex, 12 Nov 2013
Meet & Greet T2
""Meet and Greet" is probably a misnomer. The name implies being met at the terminal building, rather than having a couple of hundred yards to walk. Nevertheless, I shall stiil probably use the service again."
Mrs Rooks, West Yorkshire, 12 Nov 2013
"Have been using APH for a few years now, always feel secure in knowing my car is being well cared for and the staff are always friendly and helpful. I wouldn't use anywhere else now!"
Mrs Mahoney, East Sussex, 12 Nov 2013
"Upon parking and making our way to the bus stop (some way off)where a bus was loading with passengers, the driver saw us in the distance and waited for us. Well done driver."
Mr Ball, Nottinghamshire, 12 Nov 2013
"Park up your car in font of reception, give details of return flight, get on the bus arrive at airport stress free what better way to start your holiday"
Mr Anderson, Staffordshire, 12 Nov 2013
APH Manchester Meet & Greet
"staff very helpful and efficient thank you just wish meet and greet was slightly cheaper have re booked for next year but costing £77 with 25% discount"
Mrs Yeulett, Clwyd, 12 Nov 2013
"Really first class service very pleasant and helpful staff thankyou for a smooth transfer will use again once again many thanks"
Mr Mostyn, North Humberside, 12 Nov 2013
Swift Meet & Greet
"Excellent service. Everything worked like clockwork. Very friendly and helpful staff. Very impressed. Highly recommend."
Mr Diamond, London, 12 Nov 2013
"I have use APH at Birmingham and other airports. APH is always reliable and good value so is my first choice."
Mr Jenkins, Nottinghamshire, 12 Nov 2013
APH Gatwick Meet & Greet
"It was a brilliant friendly efficient service from start to finish - we will always use APH from now on"
Mrs Wheeler, Berkshire, 12 Nov 2013
"I always choose this site as you get value for money, excellent service and I know my car is always safe."
Mrs Williams, East Sussex, 12 Nov 2013
"Made the journey to the airport stress free and saved a fortune on airport carpark fees."
Mr Webb, Norfolk, 12 Nov 2013
"the bus was cold to sit on,why we were waiting to go and come back from the airport."
Mr Ball, Lancashire, 12 Nov 2013
"I have used APH for over 5 years now and cannot fault their service and value"
Miss Price, Hampshire, 12 Nov 2013
Ibis Birmingham Airport
"Petefect location for the airport, woke and haf justva 3 min walk across!"
Miss Hewer, Avon, 12 Nov 2013
"Extremely helpful due to the changes made because of Mother's injury"
Mrs Lodge, Kent, 12 Nov 2013
"Excellent value and service definately recommend and use again"
Mrs Wright, Nottinghamshire, 12 Nov 2013
"good value,good service,efficient transfer,will use aph again"
Mr Spring, Avon, 12 Nov 2013
APH Birmingham Meet & Greet
"First class service and makes catching a plane much easier"
Mr Dalgleish, Derbyshire, 12 Nov 2013
Liverpool Long Stay Car Park
"Cheapest parking going and top parking places at airport"
Mrs Brownsword, Gwynedd, 12 Nov 2013
Birmingham Aardvark Meet & Greet
"As ever top service from APH and their representatives!"
Mr Stevens, Northamptonshire, 12 Nov 2013
"Arrival parking at North terminal not comvenient enough"
Mr Killip, Kent, 12 Nov 2013
"Great price and very good service quick and efficient."
Mr Partridge, Derbyshire, 12 Nov 2013
"Excellent service for the price, was very impressed."
Mr Scott, Berkshire, 12 Nov 2013
Swift Meet & Greet
"5 +++++ service! Very happy! Will use them again"
Ms Hill, Surrey, 12 Nov 2013
"knowledgeable, friendly staff. Very professional"
Mr Warth, Middlesex, 12 Nov 2013
"everything went smoothly, no worry or stress"
Mrs Turton, West Midlands, 12 Nov 2013
"excellent all the way through."
Mr Dar, London, 12 Nov 2013