Customer Satisfaction

Booking your airport parking and travel extras can be a confusing business; with so many websites selling similar products, how do you know who to trust? At APH, we could tell you all about our top customer service and the reliable products that we sell; but we choose to let our customers do the talking.

Reviews by Reevoo

We work with independent reviewers Reevoo to bring you unbiased ratings and reviews from genuine APH customers on all the airport parking and airport hotel products that we sell. We survey our as we are committed to providing great customer service, and pride ourselves on the fantastic feedback that we receive

98%

Booking with APH

Of the thousands of customers surveyed after booking with APH, 98% would recommend us.

Our customer satisfaction scores are high too, with 95% of customers telling us that their enquiries were handled effectively.

9.1

All airport car parks

Customer service ranked especially high; with staff friendliness and helpfulness receiving a score of 9.1 out of 10

Customers gave all the airport car parks we sell an overall score of 9.1 out of 10.

9.3

Meet and greet parking

Customer service again ranked very high, with a score of 9.3 out of 10 for staff friendliness and helpfulness.

The meet and greet parking services that we sell received an overall score of 9.1 out of 10

The convenience of meet and greet services received a score of 9.2 out of 10

Airport Parking reviews verified by Reevoo

Value for money
8.0
Friendliness and helpfulness of staff
9.1
Transfer service (to/from the airport)
9.0
Arrival and exit process
9.1
Location of car park
8.9
Overall rating
9.1
Scores 9.1 out of 10 based on 68064 reviews
10 out of 10

Ann

Wakefield GB Female
Very efficient. Great staff.
Confirmed purchase: 18 August 2015
Published on: 28 August 2015

APH Manchester

10 out of 10

Pauline

Weston super Mare GB Mature couple
Good service
Confirmed purchase: 17 August 2015
Published on: 28 August 2015

Paige Airport Parking

4 out of 10

Mark

newark GB
on arriving back my car had a flat tyre , i informed the receptionist whose comment was 'not my problem i've not let your tyre down.'As the tyre was not flat on arriving at aph and it had been parked in there compound for fourteen days and then moved to the collection area i would say that it was his problem. Luckily a aph employee working in the compound assisted me, however i will seriously consider not using this branch in future and i would advise anybody else to use a different company.
Confirmed purchase: 15 August 2015
Published on: 28 August 2015

APH Manchester

10 out of 10

Lisa

Hinckley GB
Ever since we've used APH , we've never looked back. So easy to use. Not having to get people to drop us off/pick up , instead we are taken to and from the APH base without any problems. Great service . Keep up the fab work !
Confirmed purchase: 21 August 2015
Published on: 28 August 2015

APH Birmingham

9 out of 10

Thomas

Huddersfield GB
I have been parking with aph (formally security park, manchester) since 1988 without a hitch. Highly recommended.
Confirmed purchase: 27 July 2015
Published on: 28 August 2015

APH Manchester

10 out of 10

Neil

Bury St Edmunds GB Happy customer!
Used on a number of occasions, flawless, straightforward and efficient service.
Confirmed purchase: 18 August 2015
Published on: 28 August 2015

APH Gatwick Meet & Greet

10 out of 10

Kathleen

GB
Very good service and friendly helpful staff, would highly recommend
Confirmed purchase: 23 August 2015
Published on: 28 August 2015

APH Birmingham

10 out of 10

Tracey

Bedford GB
Excellent service. You can enjoy your holiday without all the stress.
Confirmed purchase: 23 August 2015
Published on: 27 August 2015

APH Gatwick

4 out of 10

Simon

GB
Easy to get to car park
Check in process efficient
Bus experience frustrating. the driver took no control over people boarding the bus so they simply blocked the entrance as all wanted to be first off. Someone needs to give them some guidance. a simple "Please move down inside the bus" instruction would have sufficed.
People smoking immediately outside the bus allowing smoke into the bus at 6am is unpleasant if you are a non-smoker so an area well away from the arrival hall/bus would make more sense.
Unfortunately some of these issues are people not your people but could be alleviated by your people
Confirmed purchase: 21 August 2015
Published on: 27 August 2015

Summer Special North

10 out of 10

L

GB
Felt safe and secure, even with a late night return.
Confirmed purchase: 23 August 2015
Published on: 27 August 2015

APH Birmingham

8 out of 10

COSTELLO

Bedworth GB
Good all round.
Confirmed purchase: 18 August 2015
Published on: 27 August 2015

APH Birmingham

10 out of 10

lassman

Hampshire GB Family of three
We lost our parking ticket but it wasn't a problem, spoke to a member of staff who was very helpful and we were able to leave without any hold up.
Would highly recommend and will defiantly be using every time we have to use airport :)
Confirmed purchase: 23 August 2015
Published on: 27 August 2015

Long Stay South

10 out of 10

sharon

West Midlands GB
Love using your service
Confirmed purchase: 20 August 2015
Published on: 27 August 2015

Birmingham Airport Car Park 5

10 out of 10

Elizabeth

Kidderminster GB Mom of 4
Excellent from arrival to departure. Very straight forward. Will definitely use again and will definitely recommend.
Confirmed purchase: 18 August 2015
Published on: 27 August 2015

APH Manchester

10 out of 10

Joe

haslingden GB very good as usual
very good as always
Confirmed purchase: 18 August 2015
Published on: 27 August 2015

APH Manchester

10 out of 10

Michael

Bournemouth GB
Very happy
Confirmed purchase: 22 August 2015
Published on: 27 August 2015

Long Stay North

8 out of 10

Peter

London GB
Does what it says on the tin
Confirmed purchase: 23 August 2015
Published on: 27 August 2015

APH Gatwick

9 out of 10

R

birmingham GB excellent secure service
excellent service
Confirmed purchase: 23 August 2015
Published on: 27 August 2015

APH Birmingham

8 out of 10

William

bolton GB
very good
Confirmed purchase: 18 August 2015
Published on: 27 August 2015

APH Manchester

9 out of 10

HARDING

Essex GB
Fast check-in. Easy to find the car and check out.

The transfer buses can be busy and I needed to wait for the second bus both ways.... So allow extra time. Saying that, it was peak season.

Staff were friendly.

I would use again.
Confirmed purchase: 17 August 2015
Published on: 27 August 2015

Summer Special North

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