Customer Satisfaction

Booking your airport parking and travel extras can be a confusing business; with so many websites selling similar products, how do you know who to trust? At APH, we could tell you all about our top customer service and the reliable products that we sell; but we choose to let our customers do the talking.

Reviews by Reevoo

We work with independent reviewers Reevoo to bring you unbiased ratings and reviews from genuine APH customers on all the airport parking and airport hotel products that we sell. We survey our as we are committed to providing great customer service, and pride ourselves on the fantastic feedback that we receive

98%

Booking with APH

Of the thousands of customers surveyed after booking with APH, 98% would recommend us.

Our customer satisfaction scores are high too, with 95% of customers telling us that their enquiries were handled effectively.

9.1

All airport car parks

Customer service ranked especially high; with staff friendliness and helpfulness receiving a score of 9.1 out of 10

Customers gave all the airport car parks we sell an overall score of 9.1 out of 10.

9.3

Meet and greet parking

Customer service again ranked very high, with a score of 9.3 out of 10 for staff friendliness and helpfulness.

The meet and greet parking services that we sell received an overall score of 9.1 out of 10

The convenience of meet and greet services received a score of 9.2 out of 10

Airport Parking reviews verified by Reevoo

Value for money
7.8
Friendliness and helpfulness of staff
9.1
Transfer service (to/from the airport)
9.0
Arrival and exit process
9.1
Location of car park
8.8
Overall rating
9.1
Scores 9.1 out of 10 based on 51246 reviews
9 out of 10

Lynn

Shrewsbury GB
Friendly, efficient service we will definitely use your car parking again and we have recommended it to several friends and family.
The only drawback was we waited for 20 minutes for the bus to fill up before we left the car park and headed for the airport.
My husband was beginning to get quite anxious about reaching the airport in time!
Confirmed purchase: 19 April 2015
Published on: 25 April 2015

APH Birmingham

2 out of 10

Confirmed purchaser

Southampton GB
The arriving and exiting the carprak at Gatwick Longstay NorthTerminal was quick and easy, The Gatwick Carpark staff which are seperate to APH were very friendly and helpful.
Unfortunetly I had a very different experience with APH customer services on the telephone who did not deal with a problem they had initially caused where they go the dates on my carpark booking incorrect forcing me to pay double the amount I would have. More details on the lack of responsibility taken for this, lack of APH's problem solving in the customer services department and supportivness at a stressful time when you arrive at a carpark with your flight leaving in 2 hours to be offered no alternative. Further details in other comment box provided further on in the feedback.
Confirmed purchase: 18 April 2015
Published on: 25 April 2015

Long Stay North

10 out of 10

sydney

Plymouth GB
Excellent service
Confirmed purchase: 15 April 2015
Published on: 25 April 2015

Silver Zone

10 out of 10

Ivona

London GB
I have been using your parking facilities for years now. I am always very satisfied with your services.
Confirmed purchase: 19 April 2015
Published on: 25 April 2015

APH Gatwick

9 out of 10

Debbie

Canterbury GB
Would definitely recommend and use again. My only gripe is trying to find where to drop off the car - it wasn't clear to us which car park we needed. That said, it took the hassle out of parking and the car had only racked up 4 miles from drop off to collection.
Confirmed purchase: 14 April 2015
Published on: 25 April 2015

MBW Meet & Greet

9 out of 10

Stephen

Huddersfield GB
Well organised. no hassle and it saved time.
Confirmed purchase: 13 April 2015
Published on: 25 April 2015

APH Manchester Meet & Greet

10 out of 10

K

Cumbria GB
One of the most efficient airport parking services we have used in recent years. Quick on arrival and dealt well with our delayed return flight. Staff very friendly.
Confirmed purchase: 24 March 2015
Published on: 25 April 2015

APH Birmingham

10 out of 10

Bill

Staines GB
try putting your postcode and address into google
it doesnt come near where the location is !!!

fortunately I have used the car many times and manually found it in google and was able to create directions for the driver

a drop off car park nearer gatwick would also be useful even if return was to current location ...have you considered that ...esp as the cars are moved anyway.


also some on the way signs might help finding you.
Confirmed purchase: 19 April 2015
Published on: 25 April 2015

APH Gatwick

10 out of 10

Dudley

Guildford GB
It's a long haul from the terminal to car park 6 with all ones luggage.
Otherwise a good service that we shall continue to use
Confirmed purchase: 17 April 2015
Published on: 25 April 2015

APH Gatwick Meet & Greet

9 out of 10

Roger

GB
All went very smoothly.
Confirmed purchase: 16 April 2015
Published on: 24 April 2015

APH Gatwick

9 out of 10

J

GB
no problems just what you want
Confirmed purchase: 16 April 2015
Published on: 24 April 2015

Purple Parking Business

10 out of 10

Radek

Poole GB
It took long time to waiting for bus. After that everything was quick and perfect.
Confirmed purchase: 16 April 2015
Published on: 24 April 2015

APH Gatwick

10 out of 10

David

rotherham GB
Well sign posted to car park ,decent sized parking bays short ten minute walk to departures
drove up to barriers on arrival and departure barrier lifted as explained on printed instructions smooth untroubled experience, will be using this service again for certain
Confirmed purchase: 15 April 2015
Published on: 24 April 2015

East Midlands Long Stay 3

10 out of 10

P

Rotherham GB
Excellent parking experience as always at Doncaster. Why are other airports not as easy!!
Confirmed purchase: 06 April 2015
Published on: 24 April 2015

Robin Hood Price Buster Car Park

7 out of 10

Jessica

huddersfield GB
good location but could be closer. hard to locate your car. better colour coding or signposting an idea.
Confirmed purchase: 14 April 2015
Published on: 24 April 2015

Long Stay T1 & T3

9 out of 10

John

Shrewsbury GB
Made to feel very welcome on arrival but had a reassembly long wait for pick up back to car park
Confirmed purchase: 15 April 2015
Published on: 24 April 2015

APH Manchester

9 out of 10

Sarah

Heathrow GB
Challenge identifying which zone were meant to park in, ie from which station would be picked up from. Part of the problem was that one of the signs was not showing correctly.

A simple electronic board would be very effective.
Confirmed purchase: 18 April 2015
Published on: 24 April 2015

Long Stay South

9 out of 10

Alan

Colchester GB
Directions given on document for leaving the vehicle are NOT clear enough and need to be made much clearer for first time users, I am not unintelligent but in rush hour on a Monday found it less than easy to find the correct route in heavy traffic.
Confirmed purchase: 17 April 2015
Published on: 24 April 2015

Purple M&G Hotel Parking

10 out of 10

Richard

birchington GB
bus a bit slow in coming and then to terminal 4 delay at 4 for some reason other wise excellent as usual.
Confirmed purchase: 14 April 2015
Published on: 24 April 2015

APH Gatwick

9 out of 10

colin

Royston GB
Quick and easy no problems
Confirmed purchase: 17 April 2015
Published on: 24 April 2015

APH Meet & Greet

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