Customer Satisfaction

Booking your airport parking and travel extras can be a confusing business; with so many websites selling similar products, how do you know who to trust? At APH, we could tell you all about our top customer service and the reliable products that we sell; but we choose to let our customers do the talking.

Reviews by Reevoo

We work with independent reviewers Reevoo to bring you unbiased ratings and reviews from genuine APH customers on all the airport parking and airport hotel products that we sell. We survey our as we are committed to providing great customer service, and pride ourselves on the fantastic feedback that we receive

98%

Booking with APH

Of the thousands of customers surveyed after booking with APH, 98% would recommend us.

Our customer satisfaction scores are high too, with 95% of customers telling us that their enquiries were handled effectively.

9.2

All airport car parks

Customer service ranked especially high; with staff friendliness and helpfulness receiving a score of 9.2 out of 10

Customers gave all the airport car parks we sell an overall score of 9.1 out of 10.

9.3

Meet and greet parking

Customer service again ranked very high, with a score of 9.3 out of 10 for staff friendliness and helpfulness.

The meet and greet parking services that we sell received an overall score of 9.1 out of 10

The convenience of meet and greet services received a score of 9.2 out of 10

Airport Parking reviews verified by Reevoo

Friendliness and helpfulness of staff
9.1
Transfer service (to/from the airport)
9.0
Arrival and exit process
9.1
Location of car park
8.8
Overall rating
9.1
Scores 9.1 out of 10 based on 39657 reviews
10 out of 10

Terry and Tracey

Bolsover, Derbyshire GB
We have used APH for at least 15 years and have found them an excellent company.
Confirmed purchase: 14 November 2014
Published on: 21 November 2014

APH Manchester

10 out of 10

Lynn

leicestershire GB
first time used, now we know what to do will probably use again.
Confirmed purchase: 12 November 2014
Published on: 20 November 2014

APH Meet & Greet

7 out of 10

G

GB
Would recommend, bus driver was helpful but office staff although efficient could do to lighten up a bit. The bus was waiting at T2 for about 10mins after we bordered with no further passengers then round to T1 so travel time back to park was elongated.
will use again.
Confirmed purchase: 08 November 2014
Published on: 20 November 2014

APH Manchester

10 out of 10

Karen

Birmingham GB
Would recommend Car 1 is a brilliant location :)
Confirmed purchase: 14 November 2014
Published on: 20 November 2014

Birmingham Airport Short & Medium Stay 1

10 out of 10

Linda

Warrington Birchwood GB
used m62 & m60 to get there,no problems decied to have £60 full valet service excellent.
Confirmed purchase: 05 November 2014
Published on: 20 November 2014

APH Manchester

10 out of 10

tracey

Chesterfield GB
Love the AHP parking .. Efficient and effective
Confirmed purchase: 16 November 2014
Published on: 20 November 2014

APH Birmingham

8 out of 10

Rodgers

York GB
The driver who picked us up from Heathrow airport on our arrival day 13 November 2014 was very grumpy and not helpful at all. He hardly said a word when asked a polite question. He needs training in customer service.
Confirmed purchase: 13 November 2014
Published on: 20 November 2014

Purple Parking Business

10 out of 10

bernard

flintshire GB
very good
Confirmed purchase: 10 October 2014
Published on: 20 November 2014

APH Manchester

9 out of 10

S

Stoke on Trent GB
Hassel free and a smooth service. Stayed here 4/5 times now, would recommend their service.
Confirmed purchase: 01 October 2014
Published on: 20 November 2014

APH Manchester

10 out of 10

A

Talsarnau GB
Parking is a doddle with the recognition of the car number plate (pre-booked parking) which raises the barrier automatically, and provides you with a token for use on exit. It's only a matter of crossing the road to the departure building and vice versa on your return.
We had a hiccup with exiting after putting our token in which should raise the barrier since we had pre-booked & paid in advance - a written message appeared saying we had to pay £407! I phoned for help, giving our booking reference and the staff were very helpful & sorted it out within a couple of minutes.
Confirmed purchase: 14 November 2014
Published on: 20 November 2014

Multi Storey T2 (Short Stay)

7 out of 10

anna

stafford GB
not very clearly signposted
Confirmed purchase: 10 November 2014
Published on: 20 November 2014

Meet & Greet T1

10 out of 10

William

Deganwy GB
Everything went well and we had no concerns regarding our transfer quickly to Manchester Airport.

We do not go abroad very often but we have always used APH - and gladly so.
Confirmed purchase: 15 November 2014
Published on: 20 November 2014

APH Manchester

10 out of 10

Martin

bournemouth GB
I have used you for many years either at coptorne or a meet and greet

exellent service
Confirmed purchase: 11 November 2014
Published on: 20 November 2014

APH Gatwick Meet & Greet

10 out of 10

Stuart

Leicester GB
Excellent speedy service - will use again.

Just one thing the car was dropped back off to us for 2 mins and its £4 to get out - this is on the T&Cs and down to the airport charges ?
Confirmed purchase: 13 November 2014
Published on: 20 November 2014

Central Car Storage Meet & Greet

10 out of 10

J and

Chatham Kent GB
Very easy to do and run very professionally.
Confirmed purchase: 06 November 2014
Published on: 20 November 2014

APH Gatwick

9 out of 10

Roger

Grantham GB
Very easy to get into and out of car park.
Confirmed purchase: 16 November 2014
Published on: 20 November 2014

East Midlands Long Stay 4

9 out of 10

David

Buckingham GB
Very speedy to and from terminal3. thanks
Confirmed purchase: 10 November 2014
Published on: 20 November 2014

Purple Parking Business

10 out of 10

A

GB
professional and reliable
Confirmed purchase: 14 November 2014
Published on: 20 November 2014

APH Manchester

10 out of 10

Gerry

Horwich GB
Very confident of a great service every time I make a reservation, so much so that I pass on your details to everyone who asks about parking at the airport without hesitation.
Confirmed purchase: 12 November 2014
Published on: 20 November 2014

APH Manchester

9 out of 10

Hefin

Bridgend S Wales GB
Very straightforward and efficient!
Confirmed purchase: 10 November 2014
Published on: 20 November 2014

NCP

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