Customer Satisfaction

Booking your airport parking and travel extras can be a confusing business; with so many websites selling similar products, how do you know who to trust? At APH, we could tell you all about our top customer service and the reliable products that we sell; but we choose to let our customers do the talking.

Reviews by Reevoo

We work with independent reviewers Reevoo to bring you unbiased ratings and reviews from genuine APH customers on all the airport parking and airport hotel products that we sell. We survey our as we are committed to providing great customer service, and pride ourselves on the fantastic feedback that we receive

98%

Booking with APH

Of the thousands of customers surveyed after booking with APH, 98% would recommend us.

Our customer satisfaction scores are high too, with 95% of customers telling us that their enquiries were handled effectively.

9.1

All airport car parks

Customer service ranked especially high; with staff friendliness and helpfulness receiving a score of 9.1 out of 10

Customers gave all the airport car parks we sell an overall score of 9.1 out of 10.

9.3

Meet and greet parking

Customer service again ranked very high, with a score of 9.3 out of 10 for staff friendliness and helpfulness.

The meet and greet parking services that we sell received an overall score of 9.1 out of 10

The convenience of meet and greet services received a score of 9.2 out of 10

Airport Parking reviews verified by Reevoo

Value for money
8.0
Friendliness and helpfulness of staff
9.1
Transfer service (to/from the airport)
9.0
Arrival and exit process
9.1
Location of car park
8.8
Overall rating
9.1
Scores 9.1 out of 10 based on 64598 reviews
10 out of 10

Peter

Hailsham GB
Very good company. Have used them many times.
Confirmed purchase: 15 July 2015
Published on: 28 July 2015

APH Gatwick

8 out of 10

J

GB
camera reconistion did not work
Confirmed purchase: 19 July 2015
Published on: 27 July 2015

Birmingham Airport Car Park 5

10 out of 10

bryan

dronfield GB price and location
We have used aph now for several years at different airports. Great prices and local to the hotels and the airport. Will definitely use again next year.
Confirmed purchase: 11 July 2015
Published on: 27 July 2015

APH Gatwick

1 out of 10

William

Wirral GB 30 years in the
My vehicle was left for a 2 week period. Upon return the vehicle was now not drivable as one of the front coil springs had broken. APH could offer no explanation as to how this had occurred. They suggested that the pot holes in the road may have caused it. Vehicle had to be low loaded away as the broken spring had now jammed the tyre. I am now required to take the matter to Court to recover the cost of the repair to the damage. The vehicle was a Ford Fiesta ST. Make your own minds up. I have used the car park lots and lots of times BUT I will never return there again.
Confirmed purchase: 04 July 2015
Published on: 27 July 2015

APH Manchester

9 out of 10

C

Cornwall GB
Couldn't be simpler, probably the quickest arrival at an airport yet.
Confirmed purchase: 16 July 2015
Published on: 27 July 2015

Main Yard Meet & Greet Parking

8 out of 10

Confirmed purchaser

GB
Had to wait a long time for the return coach
Confirmed purchase: 16 July 2015
Published on: 27 July 2015

APH Gatwick

10 out of 10

Roger

Scunthorpe GB
I Have used APH services on numerous occasions and have found they give a first class service and I will certainly be using them again.
Confirmed purchase: 15 July 2015
Published on: 27 July 2015

APH Manchester

10 out of 10

david

lytham st annes GB car lotus fan
very good
Confirmed purchase: 17 July 2015
Published on: 27 July 2015

APH Manchester

8 out of 10

Stuart

grantham GB honest
overall good just a few people could not find the bus they followed the car park bus signs,which are a different direction to jetParks bus .we were told when we left the bus on departure were to go but not everyone remembers so a sign giving directions to your buses would help.
Confirmed purchase: 03 July 2015
Published on: 27 July 2015

JetParks 1

1 out of 10

Ivy

London GB
Where do I begin? We telephoned for a pick-up from Luton Airport on Saturday at 23.11 hrs and was told to wait in the airport for 10 minutes as the pick-up vehicle had just returned. We proceeded to pick-up point 14 as instructed and found a queue, and the vehicle (a 16 seater mini bus) arrived. However, we didn't get on it, neither did the four people in front of us - leaving six people behind. We were told there wasn't another bus, so we had to wait until the same driver delivered his load and returned again to the airport. At 00.03 hrs I called again, but there was just an answerphone. Eventually the minibus returned, we got on, but eight people were left behind. On arrival at the car park there was chaos; each time the man behind the counter (in the portacabin) had to look through all the keys - there was no system! We eventually left the car park at 12.30 hrs. This company should not be trading as a car park and pick-up service. I would appreciate a reply from APH as I am so disgusted.
Confirmed purchase: 27 June 2015
Published on: 27 July 2015

Paige Airport Parking

10 out of 10

Richard

Worcester GB
Fast and efficient service, have used these guys a number of times never had any problems. would recommend to anyone.
Confirmed purchase: 17 July 2015
Published on: 27 July 2015

APH Birmingham

10 out of 10

JOE

WIDNES GB REGULAR USER......VERY HAPPY
Never had a problem....
Confirmed purchase: 14 July 2015
Published on: 26 July 2015

APH Manchester Meet & Greet (on Return)

9 out of 10

Hilary

Holmfirth GB retired - regular holidays
Good service, thanks for organising at another airport where you do not have facilities.
Confirmed purchase: 19 July 2015
Published on: 25 July 2015

Sentinel Security Park

10 out of 10

Gary

Northallerton GB Absolutely nothing.ea
So easy to get to. Parked right outside the office, sorted out in seconds and away to the airport within 5 minutes in your transfer vehicle.
Confirmed purchase: 19 July 2015
Published on: 25 July 2015

Park & Fly

10 out of 10

Sharon

Kingsteignton GB
Overall made parking and getting to and from the airport and simple stress free process. All staff were friendly and provided a good service.
Confirmed purchase: 10 July 2015
Published on: 25 July 2015

APH Gatwick

10 out of 10

Shelley

Livingston, West Lothian GB Female sometimes travelling alone
couldn't have been better, will definetly use again and for all airports as I use Glasgow and Edinburgh for work trips too.
Confirmed purchase: 18 July 2015
Published on: 24 July 2015

APH Manchester Meet & Greet

8 out of 10

Michael

Preston GB
I marked Transfer as 5 because with the car park only 400 metres from the airport, and with the weather being fine, I walked both ways.
Arrival was a bit confusing as the instructions on my paperwork said the building was on the left, when it was on the right.
Confirmed purchase: 15 July 2015
Published on: 24 July 2015

Imagine Park & Ride

8 out of 10

John

Stourbridge GB
Efficient and professional. Would use again.
.
Confirmed purchase: 15 July 2015
Published on: 24 July 2015

APH Birmingham

1 out of 10

Anne

Manchester GB
Waited 20 minutes for driver to collect car on arrival and on return we phoned as instructed and was told to go and wait at a bus stop after 30 minutes I got my phone out to call and ask what was happening and was told sorry I had been given wrong information and to go back into the airport and take the elevator to departures where I was then 45 minutes later given my car only to find wen the driver left I had no keys after my third phone call and one hour later I was able to make my journey home. I have used APH many times befor but this last experience was the worst service ever and certainly not worth the charge I paid I would be happy to receive a response or possibly an explanation for your terrible service.
Confirmed purchase: 08 July 2015
Published on: 24 July 2015

APH Manchester Meet & Greet

10 out of 10

Mervyn

Wellington, Telford GB
I have used APH at Hams Hall for many years and have always found them to be friendly and reliable
Confirmed purchase: 19 July 2015
Published on: 24 July 2015

APH Birmingham

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