Customer Satisfaction

Booking your airport parking and travel extras can be a confusing business; with so many websites selling similar products, how do you know who to trust? At APH, we could tell you all about our top customer service and the reliable products that we sell; but we choose to let our customers do the talking.

Reviews by Reevoo

We work with independent reviewers Reevoo to bring you unbiased ratings and reviews from genuine APH customers on all the airport parking and airport hotel products that we sell. We survey our as we are committed to providing great customer service, and pride ourselves on the fantastic feedback that we receive

98%

Booking with APH

Of the thousands of customers surveyed after booking with APH, 98% would recommend us.

Our customer satisfaction scores are high too, with 95% of customers telling us that their enquiries were handled effectively.

9.1

All airport car parks

Customer service ranked especially high; with staff friendliness and helpfulness receiving a score of 9.1 out of 10

Customers gave all the airport car parks we sell an overall score of 9.1 out of 10.

9.3

Meet and greet parking

Customer service again ranked very high, with a score of 9.3 out of 10 for staff friendliness and helpfulness.

The meet and greet parking services that we sell received an overall score of 9.1 out of 10

The convenience of meet and greet services received a score of 9.2 out of 10

Airport Parking reviews verified by Reevoo

Value for money
8.0
Friendliness and helpfulness of staff
9.1
Transfer service (to/from the airport)
9.0
Arrival and exit process
9.1
Location of car park
8.8
Overall rating
9.1
Scores 9.1 out of 10 based on 62316 reviews
10 out of 10

John

FELTHAM GB
Bus stops at Gatwick are a long walk from the terminals, but I realise this is the Airports decision not APH.
Confirmed purchase: 04 July 2015
Published on: 07 July 2015

APH Gatwick

9 out of 10

Roy

Southampton GB Frequent traveller
Just very efficient.
Confirmed purchase: 01 July 2015
Published on: 07 July 2015

APH Gatwick

9 out of 10

Michele

Kent GB
This is not the nearest parking to the airport, but the staff are friendly and helpful, the transfers seamless, and the price very competitive. Have used many times in the past and would definitely use again.
Confirmed purchase: 04 July 2015
Published on: 07 July 2015

APH Gatwick

10 out of 10

Ray

Chippenham GB
Everything worked really well. Much easier to find a space than in the long stay car park at Bristol Airport. There was no waiting for the bus in each direction and when we arrived back at the car park was pleased to find that the car had been moved very close to the arrival point for a easy and quick departure.
Confirmed purchase: 02 July 2015
Published on: 07 July 2015

Silver Zone

10 out of 10

Brian

Clitheroe GB
Brilliant service
Confirmed purchase: 03 July 2015
Published on: 07 July 2015

APH Manchester

10 out of 10

Kevin

London GB Frequent flyer
We always have exceptional service from staff behind reception desk and the drivers are always helpful with the bags and great drivers
And online booking is easy
Confirmed purchase: 04 July 2015
Published on: 07 July 2015

APH Gatwick

10 out of 10

Paul

Devon GB
Courteous, polite and helpful staff, on the phone, on reception and in the vehicle.
Driver loaded and unloaded suit cases.
Calming trouble free experience.
Well done (as always).
Confirmed purchase: 05 July 2015
Published on: 07 July 2015

APH Gatwick

10 out of 10

Keith

Darlington GB
Always use sentinel. Top marks.
Confirmed purchase: 05 July 2015
Published on: 07 July 2015

Sentinel Security Park

10 out of 10

M

GB
Bus was waiting when I turned up for outbound flights and was on my way within five minutes. Upon returning I called the number and the taxi was waiting outside when I left the terminal and left as soon as I got on the bus. Recommended.
Confirmed purchase: 30 June 2015
Published on: 07 July 2015

APH Luton

9 out of 10

Alex

london GB
great service, will definitely use mbw again!
Confirmed purchase: 05 July 2015
Published on: 07 July 2015

MBW Meet & Greet

8 out of 10

David

North Yorkshire GB
The instructions for the Heathrow T3 drop off point need further clarification. There is no indication of which floor level to use or indeed lane number.
Confirmed purchase: 30 June 2015
Published on: 07 July 2015

Drivefly Meet & Greet

10 out of 10

Sofia

Huntingdon GB
Very easy to book and made our trip run very smoothly. Have used Aph before and would definately use again
Confirmed purchase: 04 July 2015
Published on: 07 July 2015

APH Gatwick

10 out of 10

G

Tamworth GB
I would recommend Hams Hall parking facilities and staff to anyone. Much better than East Midlands car parking !!!
Confirmed purchase: 04 July 2015
Published on: 07 July 2015

APH Birmingham

10 out of 10

David

GB Cheaper than NCP too!
Used it before, no problems
Confirmed purchase: 04 July 2015
Published on: 07 July 2015

Drivefly Meet & Greet

9 out of 10

Confirmed purchaser

GB
Have used APH many times and continue to be very impressed by the service and value.
Confirmed purchase: 03 July 2015
Published on: 07 July 2015

APH Gatwick

10 out of 10

Francis

lancaster GB
Very good and helpful
Confirmed purchase: 03 July 2015
Published on: 07 July 2015

JetParks Plus

10 out of 10

R

GB
Always an efficient process
Confirmed purchase: 04 July 2015
Published on: 07 July 2015

APH Manchester

10 out of 10

Steve

Uckfield GB
Great company. I have used APH for years.
Confirmed purchase: 01 July 2015
Published on: 07 July 2015

APH Gatwick

10 out of 10

Brenda

Huddersfield GB Nothing
Made the whole process of parking stress free.
Confirmed purchase: 05 July 2015
Published on: 07 July 2015

Sentinel Security Park

10 out of 10

Mike

Saxmundam GB Once a year holidymaker
Excellent
Confirmed purchase: 03 July 2015
Published on: 07 July 2015

APH Gatwick

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