Customer Satisfaction

Booking your airport parking and travel extras can be a confusing business; with so many websites selling similar products, how do you know who to trust? At APH, we could tell you all about our top customer service and the reliable products that we sell; but we choose to let our customers do the talking.

Reviews by Reevoo

We work with independent reviewers Reevoo to bring you unbiased ratings and reviews from genuine APH customers on all the airport parking and airport hotel products that we sell. We survey our as we are committed to providing great customer service, and pride ourselves on the fantastic feedback that we receive

98%

Booking with APH

Of the thousands of customers surveyed after booking with APH, 98% would recommend us.

Our customer satisfaction scores are high too, with 95% of customers telling us that their enquiries were handled effectively.

9.2

All airport car parks

Customer service ranked especially high; with staff friendliness and helpfulness receiving a score of 9.2 out of 10

Customers gave all the airport car parks we sell an overall score of 9.1 out of 10.

9.3

Meet and greet parking

Customer service again ranked very high, with a score of 9.3 out of 10 for staff friendliness and helpfulness.

The meet and greet parking services that we sell received an overall score of 9.1 out of 10

The convenience of meet and greet services received a score of 9.2 out of 10

Airport Parking reviews collected by Reevoo

Friendliness and helpfulness of staff
9.1
Transfer service (to/from the airport)
9.0
Arrival and exit process
9.1
Location of car park
8.8
Overall rating
9.1
Scores 9.1 out of 10 based on 35979 reviews
8 out of 10

Karlie

Fleet GB
New buses too small, coaches were much better.
Confirmed purchase: 19 October 2014
Published on: 22 October 2014

APH Gatwick

10 out of 10

Gail

Halesowen GB
We were late getting to airport due to RTC on motorway if it hadn't been for the helpful staff meeting us at departures we would of missed our flight. Big THANKYOU
Confirmed purchase: 17 October 2014
Published on: 22 October 2014

APH Manchester

10 out of 10

Ingham

Barnsley GB
Darn good service, will use APH all the time.
Confirmed purchase: 13 October 2014
Published on: 22 October 2014

JetParks 2

10 out of 10

kburn

woking GB
I have used aph numerous times and never had any problems , very efficient and friendly staff ensure a hassle free holiday !
Confirmed purchase: 19 October 2014
Published on: 22 October 2014

APH Gatwick

10 out of 10

Michelle

GB
When we arrived back to the car park after the flight, one of our tyres was completely flat. One of the attendants went and got the machine that inflates the tyres, it took about a minute to inflate and we were on our way. Really helpful people.
Confirmed purchase: 14 September 2014
Published on: 21 October 2014

APH Birmingham

10 out of 10

Patricia

wokingham GB
Excellent very smooth couldnt fault it.
Confirmed purchase: 17 October 2014
Published on: 21 October 2014

APH Gatwick

4 out of 10

Ben

Aberdeen GB
We found the signage very confusing...and initially went into the short stay car park.....driving out in under a minute cost us £1. We then saw the Park & Fly kiosk...got our ticket stamped...but had to drive carefully down a one way road to access the car park. All car parks were very full...we eventually parked at the end of a line, but not in a box...fortunately enough space not to obstruct other users.

15 minute delay before bus arrived at car park. Journey back at 1am...the bus was crammed full.
Confirmed purchase: 19 October 2014
Published on: 21 October 2014

Park & Fly

10 out of 10

glyn

yorkshire GB
yet again it was very good
Confirmed purchase: 16 October 2014
Published on: 21 October 2014

APH Manchester

10 out of 10

Louise

Aldershot GB
Great device, reliable and very helpful
Confirmed purchase: 15 October 2014
Published on: 21 October 2014

APH Gatwick

8 out of 10

Peter

Leed GB
I only have two comments to make regarding the car parking - every storage area in the car had been opened and left opened exposing the contents - why?

The return driver was obviously very unhappy with either life, his job or both!
Confirmed purchase: 17 October 2014
Published on: 21 October 2014

APH Manchester

10 out of 10

Brian

Maylandsea GB
We have used APH on numerous occassions and have always been satisfied with the service
Confirmed purchase: 16 October 2014
Published on: 21 October 2014

APH Gatwick

10 out of 10

C

GB
Friendly, professional and excellent value
Confirmed purchase: 17 October 2014
Published on: 21 October 2014

MBW Meet & Greet

10 out of 10

Donna

Sheffield GB
Have used this car park many times before and would definately use it again in future. Transfer to airport very straightforward.
Confirmed purchase: 11 October 2014
Published on: 21 October 2014

JetParks 2

10 out of 10

Alison

oxford GB
Ive used many parking round gatwick and yours is the best one ive been happy with , I will definitely recommend to friends
Confirmed purchase: 14 October 2014
Published on: 21 October 2014

APH Gatwick

10 out of 10

Angela

Tamworth GB
Very easy to find, parked in the lane and vehicle was taken to the car park
Confirmed purchase: 15 October 2014
Published on: 21 October 2014

APH Birmingham

8 out of 10

Steve

Thatcham GB
Everything about parking at Bournemouth Airport is pretty good only negative is the car park surface, pretty rough in places for suitcases!
Confirmed purchase: 17 October 2014
Published on: 21 October 2014

Supersaver Car Park 1

8 out of 10

Confirmed purchaser

GB
Excellent value for money!
Confirmed purchase: 18 October 2014
Published on: 21 October 2014

APH Birmingham

9 out of 10

Richard

Burton on Trent GB
After our transatlantic flight we managed to wait at the wrong pick-up, but APH were very understanding and directed us to the correct spot. Many thanks
Confirmed purchase: 14 October 2014
Published on: 21 October 2014

MBW Meet & Greet

10 out of 10

Barry

Peterboroughcare GB
Only one comment. The sign to car park at roundabout too small and difficult to see in the dark. But service is excellent. Thank you.
Confirmed purchase: 17 October 2014
Published on: 21 October 2014

APH Birmingham

9 out of 10

Derek

East Wittering GB
When we found a parking space we were able to access the airport very quickly as very close. Would use again if flying from Bournemouth and fully recommend to anyone travelling to use this car park.
Confirmed purchase: 18 October 2014
Published on: 21 October 2014

Long Stay Car Park 1

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