Customer Satisfaction

Booking your airport parking and travel extras can be a confusing business; with so many websites selling similar products, how do you know who to trust? At APH, we could tell you all about our top customer service and the reliable products that we sell; but we choose to let our customers do the talking.

Reviews by Reevoo

We work with independent reviewers Reevoo to bring you unbiased ratings and reviews from genuine APH customers on all the airport parking and airport hotel products that we sell. We survey our as we are committed to providing great customer service, and pride ourselves on the fantastic feedback that we receive

98%

Booking with APH

Of the thousands of customers surveyed after booking with APH, 98% would recommend us.

Our customer satisfaction scores are high too, with 95% of customers telling us that their enquiries were handled effectively.

9.2

All airport car parks

Customer service ranked especially high; with staff friendliness and helpfulness receiving a score of 9.2 out of 10

Customers gave all the airport car parks we sell an overall score of 9.1 out of 10.

9.3

Meet and greet parking

Customer service again ranked very high, with a score of 9.3 out of 10 for staff friendliness and helpfulness.

The meet and greet parking services that we sell received an overall score of 9.1 out of 10

The convenience of meet and greet services received a score of 9.2 out of 10

Airport Parking reviews collected by Reevoo

Friendliness and helpfulness of staff
9.2
Transfer service (to/from the airport)
9.0
Arrival and exit process
9.1
Location of car park
8.9
Overall rating
9.1
Scores 9.1 out of 10 based on 27432 reviews
8 out of 10

Lynne

Telford GB
Not exactly meet and greet as at other airports. Travelling with my 6 small grandchildren plus our luggage we found to be rather awkward.
Confirmed purchase: 24 August 2014

East Midlands VIP Meet & Greet

10 out of 10

Ann

Dorset GB
Excellent service, clear instructions for dropping off and collecting car. Would certainly use again.
Confirmed purchase: 24 August 2014

MBW Meet & Greet

10 out of 10

stuart

southend on sea GB
Great service , I have used many times.
Confirmed purchase: 24 August 2014

Meteor Meet & Greet

8 out of 10

Stephen

Cambridge GB
Instructions for the drop off at Heathrow T5 were almost good. The only problem was that the descriptions/names didn't quite correspond to the signs, which is OK once you know what you are looking for, but if you are completely new to T5 then it adds stress that you could do without.

Within the car park there is then the problem that the first signs that meet you are purple signs for a company called Meet & Greet. They are not in bays R-S which is where the instructions correctly tell you go, but my first instinct was to head for those signs as opposed to looking for bays R-S. The above are really just comments rather than any complaint.

The real issue occurred on our return. Our flight back was delayed, initially by one day and then by three days. I transferred to another flight to get back earlier. I informed you that I was transferring, only to be told that my car had been taken to T5 the day before for my original arrival, and that I was being changed for a 'No Show'. Apparently you didn't monitor my flight.
I stated that I agreed to pay the additional parking charges, but that I was not a 'No Show' as my original flight was still at Las Vegas, and was not due to return for another two days.

The person who took the call agreed to ask Custom Relations why my flight had not been monitored.

My return flight from Las Vegas was via Chicago. Because of Thunder Storms at Chicago our landing was delayed by over 90 mins and we missed our connecting flight. We managed to book on a flight the next day. I called to inform you of the change of plan. The person I spoke to said that they had made a note of the change, but also asked if I could email through the details using the email link on your web site. This I did, detailing flight number, location, date and time of departure and location (i.e Terminal), date and time of arrival. Your representative stated that there would be a £15 parking excess and a £25 No-Show fee payable on collection. I again re-iterated that I was not a No_Show as my flight still had not left Las Vegas. Could someone please check on that flight before I return to confirm that a 'No Show' fee is not applicable, because I would not be paying it.

We arrived on time at Terminal 3 Heathrow at 22:45. At 23:25 we arrived at the pick up point for the car. It was not there. I called and was told that you had me arriving the following day on the flight I was originally meant to be on, and that there was still a 'No-Show' fee of £25 due plus the £15 excess parking.

The car finally arrived at mid-night.

The next day I called Customer Services. The 'N o-Show' had been removed, but there was no explanation of why you had failed to monitor the original flight, nor why you had completely ignored my phone call and email concerning changed flights.

If you are going to provide the service, you need to do what you say you will do, and when you fail, you need to investigate why and resolve the root cause.
Confirmed purchase: 24 August 2014

Purple M&G Hotel Parking

10 out of 10

khalid

derby GB
Airport parking was nice and easy, staff were very friendly and helpful, we parked and handed keys in 5 min and were on the shuttle bus straight away.
I would recommend service and use it again.
Confirmed purchase: 24 August 2014

APH Birmingham

10 out of 10

I

GB
We've used APH near various airports in the past and will be happy to continue to use again in the future.
Confirmed purchase: 24 August 2014

APH Birmingham

10 out of 10

Laurence

Wakefield GB
Very smooth, no waiting friendly helpful staff.
Confirmed purchase: 24 August 2014

APH Birmingham

10 out of 10

verity

dartford GB
Used aph for years. Wouldn't use anyone else.
Confirmed purchase: 24 August 2014

APH Gatwick

9 out of 10

Linda

Orpington GB
I have used APH on a number of occasions and so far everything has been very professional and well organised.
Confirmed purchase: 24 August 2014

APH Gatwick

9 out of 10

Helen

surrey GB
We had a lot of bags. Driver was very helpful and helped load and unload them.l
Confirmed purchase: 24 August 2014

APH Gatwick

10 out of 10

Dennis

GB
great service good price what else does one need will use again
Confirmed purchase: 24 August 2014

APH Gatwick

10 out of 10

Anthony

Gravesend GB
No problems complete peace of mind while on holiday so easy,will def use again.
Confirmed purchase: 24 August 2014

APH Gatwick

10 out of 10

John

Tenterden GB
Could not fault your parking experience and so suited our needs. Thank you all.
Confirmed purchase: 24 August 2014

APH Gatwick

10 out of 10

Sue

Barton on Humber, N Lincs GB
No problems at all everything went smoothly and would be more than happy to use this service again.
Confirmed purchase: 24 August 2014

APH Gatwick

10 out of 10

Rachel

GB
It's so easyand hassle free. They are also very efficient and polite.
Confirmed purchase: 24 August 2014

APH Manchester

9 out of 10

Jon

Buxton GB
Excellent from start to finish.

Only issue was that the regular email updates I receive from you promised a bigger discount that actually materialised.
Confirmed purchase: 24 August 2014

APH Manchester

10 out of 10

Emma

Halifax GB
A very straight forward process.
Confirmed purchase: 24 August 2014

APH Manchester

9 out of 10

James

North Yorkshire GB
Would use the service again
Confirmed purchase: 24 August 2014

APH Manchester

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