Customer Satisfaction
With so many websites and booking agents all seemingly selling the same thing, it is often very difficult to know which one to choose for your airport parking and travel extras. Who can you trust? Where should you look for the best availability and prices, and who should you book with?
There are many great reasons why APH can be trusted with your booking, to make things simpler for you here's just a few…
APH is committed to providing the very highest standards of service to customers, both at the time of booking and also at our owned and operated car parks at Gatwick, Manchester and Birmingham airports.
Between 1st April and 30th June 2012 over 12,500 airport parking customers helped us to monitor our continued levels of service by filling in customer satisfaction surveys, the results of which we are proud to share below:
Booking with APH
Ease of booking
Of the 11,721 customers who responded to our questionnaire, 99% said they were “Very Satisfied” or “Satisfied” that their booking was easy to make – either online on www.aph.com or with our contact centre.
APH Car Parks
Level of service
97% of customers who booked an APH car park said they were "Very Satisfied" or "Satisfied" by the overall level of service provided.
Likelihood to re-book
97% of customers who booked an APH car park said they were "Very likely" or "Likely" to book the same car park again.
All Airport Car Parks
Level of service
Of the customers who booked an airport car park through APH, 95% said they were "Very Satisfied" or "Satisfied" by the overall level of service provided at the car park.
Likelihood to re-book
97% said they were "Very likely" or "Likely" to come back to APH to book the same car park, a different car park or other travel related products in the future.
*Data based on all completed customer satisfaction surveys completed by customers travelling between 1st April - 30th June 2012.
Customer satisfaction
APH is committed to providing the very highest standards of service to customers. We continually monitor customer feedback through customer satisfaction surveys which helps us to maintain our high levels of service.
of 202480 customers who answered our customer satisfaction survey about Airport Parking and Hotels said they were likely or very likely to rebook.
Customer comments
APH Gatwick
"Very easy, from the booking online to the smooth booking in and out of the car park."
Mrs Kuchcinska,
Avon,
19 May 2013
Ibis Birmingham Airport
"Top class service, for both parking and shuttle arrangements and the onsite airport hotel"
Mrs Bond,
Derbyshire,
18 May 2013
APH Manchester
"Would readily recommend to family and friends"
Mr Whitham,
Clwyd,
18 May 2013
ASP Meet & Greet
"This was an excellent service. I was very impressed with a tel call the day before as we had a very early drop off and a call in the morning as well. Would have no hesitation in recommending this service."
Mrs Morris,
Essex,
17 May 2013
Silver Zone
"friendly staff - upgraded to a gold valet too: what a treat for my car, they did a great job."
Mrs Price,
Cornwall,
17 May 2013
APH Manchester
"As with all the other car parks we have used through APH the whole experience is eccellent."
Mrs Job,
South Yorkshire,
17 May 2013
APH Birmingham
"APH have never failed to give us excellent service"
Mrs Mountney,
Shropshire,
17 May 2013
Sentinel Security Park
"Everything first class."
Mr Wallbank,
Lancashire,
17 May 2013
APH Gatwick
"We have been using APH for over 20 years and have always found them to be very professional and have often recommended them to friends and family. Keep up the good work."
Mrs Dinning,
Essex,
16 May 2013
Meet & Greet T2
"At Manchester meet and greet you do not have to call on return for your car as it's only a 2min walk to the car park. This makes it very convenient. This is at t2."
Ms Cousins,
South Humberside,
16 May 2013
APH Gatwick
"I always use this car park when travelling from Gatwick and I would recommend it to others as its a great service"
Miss Graham,
Buckinghamshire,
16 May 2013
APH Birmingham
"We left our car for over 3 weeks and it was fine when we came to collect it. Many thanks"
Mrs Buck,
Staffordshire,
16 May 2013
Ibis Birmingham Airport
"Not flashy, but perfectly adequate for a nights stay at a very reasonable price."
Mr Thompson,
Leicestershire,
16 May 2013
APH Gatwick
"Always excellent serviceand thus always use it when flying fromGatwick"
Mr Howard,
Kent,
16 May 2013
APH Gatwick
"use this parking at least three times a year.keep coming back"
Mr Obrien,
Kent,
16 May 2013
Birmingham Long Stay 1
"good experience before and on return from holiday"
Mr Reynalds,
Warwickshire,
16 May 2013
APH Gatwick
"very efficient service"
Mr Wadsworth,
Hampshire,
16 May 2013
Paige Airport Parking
"Great. Thanks"
Mrs Beesley,
Hampshire,
16 May 2013
APH Gatwick
"having been recommended by a friend, we decided to give APH a try, and were so satisfied with the service that we always use them when we fly from Gatwick."
Mrs Harle,
Essex,
15 May 2013
JetParks 1
"about the 7th or 8th time we've used aph never had any problems will definatley use them again"
Mr Carter,
West Midlands,
15 May 2013
Meteor Meet & Greet
"Need more than one contact number, as was engaged at point off drop for long periods off time."
Mr Smith,
Essex,
15 May 2013
APH Gatwick
"We have only used this car park with APH and have always been delighted by your service."
Mrs Harding,
Cambridgeshire,
15 May 2013
APH Manchester
"the speiciel offers I get on line are great I use APH Manchester 3-4 times a year"
Mr Hampton,
Cheshire,
15 May 2013
APH Manchester
"Very speedy and effecient service-excellent-thanks very much."
Mr Baldwin,
West Midlands,
15 May 2013
Meteor Meet & Greet
"Very good service polite & coutious reresentative thanks"
Mr Game,
Cambridgeshire,
15 May 2013
APH Gatwick
"HAVE USED APH MANY TIMES AND CONTINUED TO BE SATISFIED."
Mr Allardyce,
Kent,
15 May 2013
APH Birmingham
"The staff are always friendly and helpful."
Miss Wilby,
Nottinghamshire,
15 May 2013
Paige Airport Parking
"profesional service and attitude"
Mr Day,
Essex,
15 May 2013
APH Birmingham
"All personnel were very helpful"
Mr Heardman,
West Midlands,
15 May 2013
APH Gatwick
"Best Car Park in Gatwick Area"
Mr Feller,
Norfolk,
15 May 2013
Long Stay T2
"very straightforward service."
Mr Bradley,
Lancs,
15 May 2013
Bristol Long Term Parking
"only a short walk to airport"
Mr Jones,
South Glamorgan,
15 May 2013
Birmingham Long Stay 1
"Good easy experience"
Mrs Passey,
Worcestershire,
15 May 2013
APH Birmingham
"Going out the gentleman on reception was brilliant and cheerful especially for that time of the morning. Coming back the lady driver was more than accommodating and removed both bags from my wife and myself. We would strongly recommend you to others and as you are the only company we would park with that is our recommendation. Very well done."
Mr Weston,
Leicestershire,
14 May 2013
Silver Zone
"I travelled from Bristol Airport,and although it is not an APH responsibility, I would suggest that the sign posting around and through Bristol for the Airport is pretty dreadful. At one point you can easily be mis-directed and if pushed for time could even miss a flight because of the signs that are not user friendly."
Mr Smith,
Gloucestershire,
14 May 2013
Birmingham Meteor Meet & Greet
"am booking same meet and greet now for august excellent service so much easier then transfers on a bus because we go with my mam and dad and help them with their luggage would book this service again and again BRILLIANT"
Miss Powell,
Gwent,
14 May 2013
APH Manchester
"Car park is easy to find, staff are very helpful, pleasant and efficient and we use this car park each time we fly from Manchester - booked their Meet & Greet service for Christmas, superb value for money"
Mrs Cowell,
Cleveland,
14 May 2013
Sentinel Security Park
"After landing at 12.30 at night what a joy to see the transfer bus waiting for us. It was the quickest transfer we've ever experienced which is what you need at that time. Can't recommend them enough."
Mrs Hopkins,
Cleveland,
14 May 2013
APH Manchester
"APH Car Parks are excellent value The staff are always very pleasant A good service to and from the airport And finally, we know our vehicle can be parked at one of your car parks safely."
Mr Blundred,
Staffordshire,
14 May 2013
APH Gatwick
"It would be useful if the directions included either the street number of the map co-ordinates so that satnav with postcode entered does not leave you high and dry 2 miles away!!"
Mr Crouch,
Cambridgeshire,
14 May 2013
APH Gatwick
"after a flight when your tierd the walk from north terminal is a bus stop and as we have a 96 year parent with us not good and we notice that they quiet a few elderly people."
Mr Huttley,
Essex,
14 May 2013
E-Park Meet & Greet
"The airport need to make the sign for the drop off easier to see as I initially went through the 15 minute drop off place in Luton. And your drop off is at the next turning"
Mr Huckle,
Berkshire,
14 May 2013
APH Birmingham
"As always the service provided was first rate. I have used APH on a number of occasions and would not hesitate to recommend to a friend and of course use again myself."
Mrs Howes,
Northamptonshire,
14 May 2013
Purple M&G Hotel Parking
"We booked and meet and greet service at Heathrow, the dropping off of the car and picking up was efficient and very satisfactory and we will do this again in the future"
Mr Shearwood,
Bedfordshire,
14 May 2013
APH Birmingham
"We Always use APH,the staff are always very happy,friendly people,in fact thats the start of our holiday ! We've never had a problme so will continue to use APH."
Mrs Butler,
West Midlands,
14 May 2013
APH Birmingham
"An excellent service - we have used this car park on several occasions and each time the service has been fantastic and the staff extremely organised and helpful."
Mrs Turner,
West Midlands,
14 May 2013
Meteor Meet & Greet
"Pick up point very busy. I arrived a little early and was moved on. On completing the circuit there were no spaces had to go round again. A bit disconcerting,"
Mr Wright,
Hampshire,
14 May 2013
APH Manchester
"Friendly and helpful staff, prompt departure from base to airport, and on arrival at airport bus was waiting for us, will be using APH again in August."
Mr Clark,
Ayrshire,
14 May 2013
APH Birmingham
"From start to finish, the APH car parking experience is very slick; it's something you don't need to worry about when organising your holiday trip."
Mr Whittingham,
Nottinghamshire,
14 May 2013
Birmingham Long Stay 1
"Number recognition at exit still not working. It states on receipt that barrier will lift on exit but had to call operator. Same last year too."
Mrs Dowzall,
Oxfordshire,
14 May 2013
