Customer Satisfaction

Booking your airport parking and travel extras can be a confusing business; with so many websites selling similar products, how do you know who to trust? At APH, we could tell you all about our top customer service and the reliable products that we sell; but we choose to let our customers do the talking.

Reviews by Reevoo

We work with independent reviewers Reevoo to bring you unbiased ratings and reviews from genuine APH customers on all the airport parking and airport hotel products that we sell. We survey our as we are committed to providing great customer service, and pride ourselves on the fantastic feedback that we receive

98%

Booking with APH

Of the thousands of customers surveyed after booking with APH, 98% would recommend us.

Our customer satisfaction scores are high too, with 95% of customers telling us that their enquiries were handled effectively.

9.2

All airport car parks

Customer service ranked especially high; with staff friendliness and helpfulness receiving a score of 9.2 out of 10

Customers gave all the airport car parks we sell an overall score of 9.1 out of 10.

9.3

Meet and greet parking

Customer service again ranked very high, with a score of 9.3 out of 10 for staff friendliness and helpfulness.

The meet and greet parking services that we sell received an overall score of 9.1 out of 10

The convenience of meet and greet services received a score of 9.2 out of 10

Airport Parking reviews collected by Reevoo

Friendliness and helpfulness of staff
9.1
Transfer service (to/from the airport)
9.0
Arrival and exit process
9.1
Location of car park
8.8
Overall rating
9.1
Scores 9.1 out of 10 based on 35803 reviews
10 out of 10

Marie

Waterlooville GB
The whole process was made so easy, we were travelling with someone with mobility issues and this service proved invaluable. Will definitely use it again. Thank you
Confirmed purchase: 12 October 2014

APH Gatwick Meet & Greet

10 out of 10

Confirmed purchaser

GB
Excellent service we will always use APH
Confirmed purchase: 12 October 2014

APH Gatwick Meet & Greet

10 out of 10

Pooja

london GB
First time using meet and greet. It was a very good experience, the man we met was friendly and professional..and surprisingly we met him on our way back.
Confirmed purchase: 12 October 2014

I Love Meet and Greet

10 out of 10

John

Essex GB
all good but you need to change your card for T5 as crispy cream is no longer there and this makes it hard to know what side of the car park to go to.
Confirmed purchase: 12 October 2014

MBW Meet & Greet

10 out of 10

D

GB
efficient and easy service.. no waiting & no problem remembering which floor of a multi storey carpark I'd abandoned my car on!
Confirmed purchase: 12 October 2014

Meet & Greet Plus T2

10 out of 10

Mark

Deal kent GB
Will use again
Confirmed purchase: 12 October 2014

Meteor Meet & Greet

10 out of 10

Keith

GB
Excellent service and will use again. thank you. will also be recommending to our friends.
Confirmed purchase: 12 October 2014

Purple M&G Hotel Parking

10 out of 10

C

Soton GB
Great service - why use anything else?
Confirmed purchase: 12 October 2014

Smart Park Meet & Greet

10 out of 10

Robert

Gloucestershire GB
Exceptionally helpful and cheerful staff, have used APH for many years and they cannot be faulted
Confirmed purchase: 12 October 2014

APH Birmingham

10 out of 10

Lauren

Monmouthshire GB
Slightly hard to find but otherwise excellent and convenient service.
Confirmed purchase: 12 October 2014

APH Birmingham

10 out of 10

Phil

Gloucester GB
I've used Hams Hall several times. The staff are very friendly & most helpful. The transfer is stress free. I will always use APH & would never go anywhere else.

Well done to you all & thank you.
Confirmed purchase: 12 October 2014

APH Birmingham

10 out of 10

Joanne

Stafford GB
Very good no problems at all. Thank you.
Confirmed purchase: 12 October 2014

APH Birmingham

5 out of 10

alex

leeds GB
TOO FAR LOCATION, HENCE LONG TRANSFER
NOT TOO FRIENDLY STAFF

compared to my regular experience with long stay 3 in manchester, my recent experience was just poor
Confirmed purchase: 12 October 2014

APH Birmingham

9 out of 10

David

Burton GB
At just after 3 am in the morning the high pitched direction indicator noise (associated with the mini-bus luggage trailer,) got on our nerves, due to the route taken to the airport & the driver signalling at every turn!!

The full size bus on the return journey was fine
Confirmed purchase: 12 October 2014

APH Birmingham

10 out of 10

Dawn

Wisbech Cambs GB
Absolutely fine just had a little problem finding our way back to motorway but otherwise great Have parked here before and most likely to again.
Confirmed purchase: 12 October 2014

APH Birmingham

8 out of 10

Gill

Rugeley GB
covenient and efficient
Confirmed purchase: 12 October 2014

APH Birmingham

10 out of 10

Lina

Leicester GB
Excellent all round, will definitely use you again...................thank you.
Confirmed purchase: 12 October 2014

APH Birmingham

8 out of 10

P

GB
The only problem was finding it. The post code as shown when entered in the sat.Nav. Took us to the next roundabout. Other than that no problems.
Confirmed purchase: 12 October 2014

APH Birmingham

9 out of 10

Barbara

GB
It all worked absolutely fine.
Confirmed purchase: 12 October 2014

APH Gatwick

10 out of 10

Malcolm

Dunstable GB
Easy and efficient parking with car parked close to office on return.
Realistic pricing.
Confirmed purchase: 12 October 2014

APH Gatwick

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