Customer Satisfaction

With so many websites and booking agents all seemingly selling the same thing, it is often very difficult to know which one to choose for your airport parking and travel extras. Who can you trust? Where should you look for the best availability and prices, and who should you book with?

There are many great reasons why APH can be trusted with your booking, to make things simpler for you here's just a few…

APH is committed to providing the very highest standards of service to customers, both at the time of booking and also at our owned and operated car parks at Gatwick, Manchester and Birmingham airports.

Between 1st October and 31st December 2013 over 6,600 airport parking customers helped us to monitor our continued levels of service by filling in customer satisfaction surveys, the results of which we are proud to share below:

Booking with APH

Ease of booking
Of the 6,652 customers who responded to our questionnaire, 99% said they were “Very Satisfied” or “Satisfied” that their booking was easy to make – either online on www.aph.com or with our contact centre.

APH Car Parks

Level of service
97% of customers who booked an APH car park said they were "Very Satisfied" or "Satisfied" by the overall level of service provided.

Likelihood to re-book
96% of customers who booked an APH car park said they were "Very likely" or "Likely" to book the same car park again.

All Airport Car Parks

Level of service
Of the customers who booked an airport car park through APH, 94% said they were "Very Satisfied" or "Satisfied" by the overall level of service provided at the car park.

Likelihood to re-book
97% said they were "Very likely" or "Likely" to come back to APH to book the same car park, a different car park or other travel related products in the future.

*Data based on all completed customer satisfaction surveys completed by customers travelling between 1st September – 31st December 2013.

99% of our customers find booking with us easy

  • 6,604 customers said their booking was easy to make - that's 99%!
  • 96% of customers say they will book the same APH car park again
  • 97% customer satisfaction with the level of service provided at APH car parks
  • 97% of customers will use APH again to book the same or a different car park

* Based on customer satisfaction surveys from customers travelling between 1st September – 31st December 2013.

Customer satisfaction

APH is committed to providing the very highest standards of service to customers. We continually monitor customer feedback through customer satisfaction surveys which helps us to maintain our high levels of service.

93.9% of 229831 customers who answered our customer satisfaction survey about Airport Parking and Hotels said they were likely or very likely to rebook.

Customer comments

Sandman Signature London Gatwick

"Top clase hotel very good price"
Mr Skeels, Essex, 14 Dec 2013

Sandman Signature London Gatwick

"very clean spacious room."
Mr Clarke, Leicestershire, 13 Dec 2013

APH Birmingham

"We use the car park about 4 times a year. Charges are usually reasonable. on-line booking is easy, reception staff and drivers are always polite and efficient. Not had any problems since first using APH 8 years ago."
Mrs Keene, Oxfordshire, 12 Dec 2013

APH Gatwick

"From booking the car parking to returning from abroad and collecting our car the service was first class"
Mr Crook, Gloucestershire, 12 Dec 2013

Bewley's Hotel

"Efficient, courteous and cost effective. Hotel plus car parking deals have become the norm for us."
Dr Deeth, Warwickshire, 12 Dec 2013

Sentinel Security Park

"An excellent service as usual and we were delayed by a day on our return because of bad weather but this didnt cause us problems either."
Mrs Best, North Yorkshire, 11 Dec 2013

Luton Airparks Long Term

"Our booking went very smoothly we were very pleased"
Mrs Garner, Cambridgeshire, 11 Dec 2013

APH Gatwick

"Always a straight forward experience. Thank you!"
Miss Grover, West Sussex, 11 Dec 2013

NCP

"very convenient for transfer to the airport"
Mrs Owen, Mid Glamorgan, 11 Dec 2013

APH Manchester

"Brilliant and helpful service, as always."
Mrs White, West Yorkshire, 11 Dec 2013

Silver Zone

"staff were very friendly"
Ms Colley, Devon, 11 Dec 2013

APH Birmingham

"This car park is an excellent choice for people travelling from the North. It is easty to find and the difficult driving and navigation to and from the airport is travelled in the transfer bus. The bus drivers know which is the best way to go at any particular time of day and take all the stress away at rush hour times."
Mr Gilbert, Derbyshire, 10 Dec 2013

APH Gatwick Meet & Greet

"your meet & greet service was really wonderful and so friendly and helpful and made our stressful journey such a pleasure and I will certainly use it again so please keep doing it as i am dissabled person and value all your assistance. Anne Lee"
Mr Lee, Northamptonshire, 10 Dec 2013

APH Birmingham

"We found the level of service from everyone was fantastic, as it always is. We have used APH at Birmingham, Manchester and Gatwick on a very regular basis for over 10 years which in itself shows our level of satisfaction."
Mr Price, Lincolnshire, 10 Dec 2013

Park & Fly

"Staff very helpful. systems very user friendly - dropped off near cars on return. Staff offered to take to airport next day even though we stayed overnight in hotel. First class service."
Mrs Black, North Yorkshire, 10 Dec 2013

Silver Zone

"car parking first class. will never use holiday taxis again, absolutely terrible service, with over an hours wait for a taxi only to be transfered in a minibus, as they dont use taxis"
Mr Edwards, West Glamorgan, 10 Dec 2013

APH Manchester

"I have been using APH formerly Security Park for 20 years and have never ben let down by them and have always had excellent service, in all these years the staff have been first class"
Ms Magee, Lancashire, 10 Dec 2013

Stansted Meet & Greet

"Did not MEET and greet but dropped keys off and collected them at office, all worked ot very well as you don't have to ring in advance, even the exit charge was waived!"
Mr Eichhorn, Norfolk, 10 Dec 2013

Long Stay North

"misinformed on paperwork need not have gone in offiice to get exit ticket could enter entry ticket to exit in barrier. aph should rectify this on thier paperwork"
Mr Luck, Shropshire, 10 Dec 2013

APH Gatwick Meet & Greet

"land line telephone would be good. The time before this when I used APH, and phoned to collect my car, It cost me £6+because the phone did not shut properly."
Mr Malta, East Sussex, 10 Dec 2013

APH Gatwick

"As first time users of APH we found the entire operation to be excellent,and as frequent travellers will certainly be using them in the future."
Mr Martin, East Sussex, 10 Dec 2013

APH Manchester

"We have used APH for a number of years for both parking and hotels always been well looked after would not go any were else.Mrs Flint York"
Mrs Flint, North Yorkshire, 10 Dec 2013

APH Manchester

"I think all the staff are very helpful, particularly the bus drivers, helping travellers with awkward baggage. It is much appreciated."
Mrs Newsome, West Yorkshire, 10 Dec 2013

APH Manchester Meet & Greet

"Very smooth operation. The man was waiting for us when we got there and only a short delay whilst they redelivered the vehicle"
Mr Mitchell, Derbyshire, 10 Dec 2013

APH Manchester

"Never had any complaints at Sharston APH Manchester. Staff all extremely professional and friendly and shall continue to use."
Mr Mcintyre, South Yorkshire, 10 Dec 2013

APH Manchester

"very convenient and easy to find. quick efficient parking staff very friendly and efficient and above all a great price."
Mrs Hancock, South Yorkshire, 10 Dec 2013

APH Gatwick

"I am a female often travelling on my own and I find this car park is easy to find and always feel safe there."
Mr Benger, Buckinghamshire, 10 Dec 2013

APH Birmingham

"excellent service, very smooth operation. Coach drivers very helpful with cases."
Mr Brown, Norfolk, 10 Dec 2013

Meteor Meet & Greet

"Takes the greatest hassle out of getting to and from the airport!"
Mr Newton, East Sussex, 10 Dec 2013

Skypark Meet & Greet (Indoor Parking)

"WOULD NOT HESITATE TO RECOMMEND TO ANYONE"
Mrs Roscoe, Clwyd, 10 Dec 2013

Paige Airport Parking

"The service was exceptional"
Mrs Pearce, Buckinghamshire, 10 Dec 2013

APH Manchester

"Most efficient and helpful"
Mr Crosby, Shropshire, 10 Dec 2013

APH Manchester

"Went like clockwork!"
Mr Coonan, Lancashire, 10 Dec 2013

Luton Airparks Long Term

"First class service"
Mr Robinson, Shropshire, 10 Dec 2013

APH Gatwick Meet & Greet

"very good service"
Mr Huggins-Smith, South Glamorgan, 10 Dec 2013

APH Gatwick

"very good"
Mr Storey, Kent, 10 Dec 2013

Long Stay T4

"Easy to get to, lots of bus stops around the car park. It recognises your car registration so when you leave it opens the barrier for you so no messing with the ticket. Journey only 5 min to the terminal and the bus stop on the return is just by the terminal exit. Very easy to book online and this is the second time we have used this car park and always get the best deals through APH."
Mrs Kuchcinska, Avon, 9 Dec 2013

APH Birmingham

"Unfortunately we found our wing mirror mechanism had been damaged. We filed a report re this on Sunday 8th December and hope this issue can be resolved to our satisfaction. We already have a new booking in January. This is our favourite car park and as we usually fly from Birmingham to Faro several times a year you can see that we have been a loyal customer for a number of years."
Mr Kempster, Northamptonshire, 9 Dec 2013

APH Gatwick

"After booking with purple parking in March 2013, and having our Tom Tom and iPod stolen from our car, I am glad APH is so simple and safe to use, the staff are so friendly and do there job well, we will never book with purple parking again, they are a very poor company, not like APH who you can trust and I will always book with APH."
Mrs Wilkins, East Sussex, 9 Dec 2013

APH Gatwick Meet & Greet

"The APH Meet & Greet Service could not have been easier, from start to finish. The reason for using the service was because the coach pick up service is sometimes lengthy if you have just missed the bus but with the M&G, the car was there waiting for us. Great job."
Mr Hole, Essex, 9 Dec 2013

Purple Parking Long Stay

"First time we have flown from Heathrow Airport and was not looking forward to it,but we had no problems arriving or departing with Purple Parking. We landed from Newyork at 11-00am and we were home near Lakeside in Essex at 13-10pm."
Mr Harrington, Essex, 9 Dec 2013

APH Gatwick

"The drivers on both coaches helped load bags and unload them which made a great difference from our previous experience when we had to do it ourselves and it was chaotic. This time the service was much improved as it used to be."
Mr Cornelius, Kent, 9 Dec 2013

Long Stay South

"The only negative comment would be in respect of leaving the car park and heading for the M23. The signage is very poor. Fortunately the road was quiet and our last minute swerve to the Hilton didn't cause any major incident!"
Mr Lyall, Worcestershire, 9 Dec 2013

APH Manchester

"When we arrived back at Manchester Airport we phoned through to the office as requested, and proceeded to the bus stand. We had to wait about 15 minutes for the bus to arrive, but otherwise everything went very well for us."
Mrs Hinchcliffe, West Yorkshire, 9 Dec 2013

APH Gatwick

"The return pick up bus was so small that a considerable number of people were unable to board the bus. Given that return details are known and everyone had phoned ahead this was annoying and disappointing"
Mrs Hicks, Northamptonshire, 9 Dec 2013

APH Gatwick

"In addition whenever I have telephoned, usually because of a change in booking times or a query have always found staff to be helpful and efficient, even on one occasion to recommending somewhere to eat!"
Mrs Butterworth, Hertfordshire, 9 Dec 2013

APH Manchester

"Unfortunately when I got into my car after my holiday the drivers side carpet was soiled I can only presumethe driver inadvertantly stood in a muddy patch before taking my car to the collection point"
Mr Jones, Merseyside, 9 Dec 2013

Copthorne Hotel Effingham Gatwick

"On our return trip we arrived at the hotel late on Friday night and there was a function on, and we got rather knocked around by people who had had too much to drink, otherwise it is great."
Mr Fairburn, Suffolk, 9 Dec 2013

East Midlands Long Stay 1

"The gate barrier didn't raise when I arrived at the airport but this was quickly put right over the intercom. Similarly when I came to leave the car park. Just for your information."
Mr Laws, Warwickshire, 9 Dec 2013

APH Gatwick

"Yes, it is close to the hotel (Copthorne Effingham)which is not expensive. We have used both for several years now in preference to a combination nearer to us in the East Midlands."
Mr Smith, Derbyshire, 9 Dec 2013

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