- Excellent service. Have used Park and Fly at Newcastle many times over many years. Could not fault them.
Published on: 26 May 2016
Park & Fly
Booking your airport parking and travel extras can be a confusing business; with so many websites selling similar products, how do you know who to trust? At APH, we could tell you all about our top customer service and the reliable products that we sell; but we choose to let our customers do the talking.
We work with independent reviewers Reevoo to bring you unbiased ratings and reviews from genuine APH customers on all the airport parking and airport hotel products that we sell. We survey our as we are committed to providing great customer service, and pride ourselves on the fantastic feedback that we receive
Of the thousands of customers surveyed after booking with APH, 98% would recommend us.
Our customer satisfaction scores are high too, with 95% of customers telling us that their enquiries were handled effectively.
Customer service ranked especially high; with staff friendliness and helpfulness receiving a score of 9.1 out of 10
Customers gave all the airport car parks we sell an overall score of 9.1 out of 10.
Customer service again ranked very high, with a score of 9.3 out of 10 for staff friendliness and helpfulness.
The meet and greet parking services that we sell received an overall score of 9.1 out of 10
The convenience of meet and greet services received a score of 9.2 out of 10