Customer Satisfaction

Booking your airport parking and travel extras can be a confusing business; with so many websites selling similar products, how do you know who to trust? At APH, we could tell you all about our top customer service and the reliable products that we sell; but we choose to let our customers do the talking.

Reviews by Reevoo

We work with independent reviewers Reevoo to bring you unbiased ratings and reviews from genuine APH customers on all the airport parking and airport hotel products that we sell. We survey our as we are committed to providing great customer service, and pride ourselves on the fantastic feedback that we receive

98%

Booking with APH

Of the thousands of customers surveyed after booking with APH, 98% would recommend us.

Our customer satisfaction scores are high too, with 95% of customers telling us that their enquiries were handled effectively.

9.1

All airport car parks

Customer service ranked especially high; with staff friendliness and helpfulness receiving a score of 9.1 out of 10

Customers gave all the airport car parks we sell an overall score of 9.1 out of 10.

9.3

Meet and greet parking

Customer service again ranked very high, with a score of 9.3 out of 10 for staff friendliness and helpfulness.

The meet and greet parking services that we sell received an overall score of 9.1 out of 10

The convenience of meet and greet services received a score of 9.2 out of 10

Airport Parking reviews verified by Reevoo

Value for money
8.8
Friendliness and helpfulness of staff
9.1
Transfer service (to/from the airport)
9.0
Arrival and exit process
9.1
Location of car park
8.8
Overall rating
9.1
Scores 9.1 out of 10 based on 48269 reviews
10 out of 10

Liene

Bowness GB
Very good service good parking place.Next time I will used again.Exelent staff.Thanks
Confirmed purchase: 17 March 2015
Published on: 28 March 2015

APH Manchester

10 out of 10

clare

crewe GB
Great value parking for Manchester airport.
Simple and stress free - you just turn up and hand over your car key and a bus takes you to the terminal you need - buses run every ten to fifteen minutes so you are never waiting for long.
On return you run when you have claimed baggage and are given the pickup point number where the transfer bus will collect.
Your car is then ready in the exit area.
Confirmed purchase: 22 March 2015
Published on: 28 March 2015

APH Manchester

8 out of 10

Confirmed purchaser

Bucks GB
Usually excellent! Last time I used the meet and greet I had to wait 20 minutes for the driver to arrive - this added to my stress levels about flying, but coming back - no problems.
Confirmed purchase: 01 March 2015
Published on: 27 March 2015

APH Meet & Greet

8 out of 10

John

Kings Langley GB
I was on the Bus service not meet and greet. Dropping off bus driver did not tell us where the collection point was. The bus that arrived at the airport to collect on our return was full but the driver did not tell us when the next one was coming. This was actually 20 minutes later, so no extra bus was put on to collect the additional people waiting. No great problem but this is feedback. Drop off and collection of car though was a dream. Well done.
Confirmed purchase: 15 February 2015
Published on: 27 March 2015

I Love Meet and Greet

10 out of 10

Sarah

Worcester GB
Fabulous service.
Confirmed purchase: 22 March 2015
Published on: 27 March 2015

I Love Meet and Greet

8 out of 10

J

GB
the transfer bus was overloaded
Confirmed purchase: 22 March 2015
Published on: 27 March 2015

Luton Airparks Long Term

9 out of 10

Mark

Hambleton, Lancashire GB
I have used APH for many years, and always have good service, I have no need to go anywhere else. See you in October
Confirmed purchase: 14 March 2015
Published on: 27 March 2015

APH Manchester

10 out of 10

Cathy

Stoke on Trent GB
A brilliant service. Very close and convenient to terminal. No hanging around. Definitely worth using again and again.
Confirmed purchase: 19 March 2015
Published on: 26 March 2015

Meet & Greet T1

9 out of 10

B

GB
very close to airport with quick transfers. Will recomend to friends and family
Confirmed purchase: 19 March 2015
Published on: 26 March 2015

Long Stay T4

10 out of 10

Derek

Stoke-on-trent GB
No problems at all . Everything went like clockwork thanks.
Confirmed purchase: 20 March 2015
Published on: 26 March 2015

APH Gatwick

10 out of 10

Glen

Brighton GB
I have used APH a couple of times now for both business and pleasure, I would definitely recommend them and use again.

I only marked the arrival/exit process as 8 as it is a slight walk, but still easy.

The location of the car park is decent, just a little drive from the airport, but still well located.
Confirmed purchase: 20 March 2015
Published on: 26 March 2015

APH Gatwick

10 out of 10

Andrew

swansea GB
this service is second to none, please keep up the good work you all do.
Confirmed purchase: 17 March 2015
Published on: 26 March 2015

Silver Zone

8 out of 10

Julie

London GB
Staff and transfer drivers were very professional and efficient. Had to wait about 8 minutes for the bus late at night after a long flight and it was bitterly cold.

The car park is quite far from the airport that is the only thing that would put me off using them again.
Confirmed purchase: 16 March 2015
Published on: 26 March 2015

APH Gatwick

10 out of 10

B

Maidenhead GB
Have used APH Gatwick for many, many years and they have been consistently reliable.
Only downside is bus stop at Gatwick North terminal which involves a walk to/from building. They have tried to resolve this with airport authorities but to no avail. It is most unpleasant when weather wet and windy and difficult for older, less fit people with luggage.
Confirmed purchase: 21 March 2015
Published on: 26 March 2015

APH Gatwick

9 out of 10

Gray

Doncaster GB
Very good service
Confirmed purchase: 17 March 2015
Published on: 26 March 2015

APH Gatwick Meet & Greet

8 out of 10

RONALD

Enfield Town GB
Pretty straight forward and simple! Definitely will recommend it to friends and family.
Confirmed purchase: 16 March 2015
Published on: 26 March 2015

APH Gatwick

10 out of 10

KELVIN

SWANSEA GB
DIRECTION COULD BE MADE CLEAR
AS DID HAVE TROUBLE UNDERSTANDING.
AS NEED TO GO TO T 2 BUT WENT TO T1 AS DIRECTION NOT CLEAR
Confirmed purchase: 16 March 2015
Published on: 26 March 2015

Purple M&G Hotel Parking

10 out of 10

Julie

leeds GB
brilliant, would recommend
Confirmed purchase: 17 March 2015
Published on: 26 March 2015

APH Manchester

9 out of 10

Keith

Lowestoft GB
All ran to plan
Confirmed purchase: 19 March 2015
Published on: 26 March 2015

APH Gatwick

10 out of 10

Anthony

Cardiff GB
Very favourable.
Confirmed purchase: 16 March 2015
Published on: 25 March 2015

APH Gatwick

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