Customer Satisfaction
With so many websites and booking agents all seemingly selling the same thing, it is often very difficult to know which one to choose for your airport parking and travel extras. Who can you trust? Where should you look for the best availability and prices, and who should you book with?
There are many great reasons why APH can be trusted with your booking, to make things simpler for you here's just a few…
APH is committed to providing the very highest standards of service to customers, both at the time of booking and also at our owned and operated car parks at Gatwick, Manchester and Birmingham airports.
Between 1st April and 30th June 2012 over 12,500 airport parking customers helped us to monitor our continued levels of service by filling in customer satisfaction surveys, the results of which we are proud to share below:
Booking with APH
Ease of booking
Of the 11,721 customers who responded to our questionnaire, 99% said they were “Very Satisfied” or “Satisfied” that their booking was easy to make – either online on www.aph.com or with our contact centre.
APH Car Parks
Level of service
97% of customers who booked an APH car park said they were "Very Satisfied" or "Satisfied" by the overall level of service provided.
Likelihood to re-book
97% of customers who booked an APH car park said they were "Very likely" or "Likely" to book the same car park again.
All Airport Car Parks
Level of service
Of the customers who booked an airport car park through APH, 95% said they were "Very Satisfied" or "Satisfied" by the overall level of service provided at the car park.
Likelihood to re-book
97% said they were "Very likely" or "Likely" to come back to APH to book the same car park, a different car park or other travel related products in the future.
*Data based on all completed customer satisfaction surveys completed by customers travelling between 1st April - 30th June 2012.
Customer satisfaction
APH is committed to providing the very highest standards of service to customers. We continually monitor customer feedback through customer satisfaction surveys which helps us to maintain our high levels of service.
of 201359 customers who answered our customer satisfaction survey about Airport Parking and Hotels said they were likely or very likely to rebook.
Customer comments
APH Birmingham
"APH is a very well organised company. I have used the Birmingham park many times and never encountered a problem."
Mrs Williams,
Shropshire,
12 May 2013
APH Birmingham
"Really good, cheap, secure car park - always use when flying from Birmingham :-)"
Mrs Baker,
Oxfordshire,
12 May 2013
APH Gatwick Meet & Greet
"It would have been nice if a valet service had been on offer."
Miss Leonard,
Surrey,
12 May 2013
APH Manchester
"easy to find. booking in straight forward. staff helpfull and friendly. all straight forward on return we have used this car oark many times and will continue using and reccomending it thankyou"
Mrs Crooks,
Lancs,
11 May 2013
APH Gatwick
"Previously, upon arrival back in the UK we could make contact with you FREEPHONE. As the call is so brief can this be reinstated? Finding change is awkward after a tiring journey."
Mrs Orr,
Kent,
11 May 2013
APH Manchester
"My only comment is if customers use these facilities as often as myself all year round you do not issue a credit card type loyalty card for further ease of booking with your own personal booking number."
Mr Warburton,
Cheshire,
11 May 2013
APH Gatwick
"I was thoroughly satisfied with the APH team, and have no complaints whatsoever."
Mrs Keeler,
Kent,
11 May 2013
Silver Zone
"Overall excellent service and care provided, thank you :)"
Mrs Noble,
Shropshire,
11 May 2013
Meteor Meet & Greet
"Excellent service and value. Easy to use."
Mr Skelton,
Cambridgeshire,
11 May 2013
Highwayman Security Park
"I perhaps should have mentioned that I have a problem with walking long distances as on collection of my car it was parked a long way from the office. BUT I think this was my fault I am sure if I had mentioned this fact the car could have been parked closer."
Mrs Knox,
West Glamorgan,
10 May 2013
APH Manchester
"I've parked here quite a few times lately and there is rarely a queue. Last time however there were a few people waiting and we were running a little late so the twenty questions at the desk was a little stressful."
Miss Norman,
Nottinghamshire,
10 May 2013
APH Gatwick
"The entire process was user friendly, efficient and of the highest standard. An example of how a business should be run. Thank you. Paul Barclay"
Mr Barclay,
Kent,
10 May 2013
APH Manchester
"The reception staff and drivers are all very helpful & friendly no matter what time of day or night we arrive."
Mrs Taylor,
Merseyside,
10 May 2013
Mystery Hotel
"Never a quip, totaly satisfied, use Hilton regular, use APH regular. Both very freindly, very organised."
Mr Short,
Lincolnshire,
10 May 2013
APH Manchester
"Used this facility time and time again, standards always maintained, more than satisfied."
Mr Ellerton,
Staffordshire,
10 May 2013
JetParks 3
"this is the second time we have used this car park with no problems whatsoever"
Mr Keating,
Cheshire,
10 May 2013
APH Birmingham
"Ihave no worries about anything when I use your carparks, excellant"
Mr Regan,
Staffordshire,
10 May 2013
APH Gatwick
"Have used this car park many times cannot fault them very good"
Mrs Neill,
Dorset,
10 May 2013
APH Gatwick
"A good all round experience inclding the hotel overnight stay"
Mrs Rawle,
East Sussex,
10 May 2013
APH Manchester
"An easy service to use with confidence"
Mr Allen,
Lancashire,
10 May 2013
APL Parking
"Staff always friendly & helpful."
Mrs Veck,
Merseyside,
10 May 2013
APH Gatwick
"Have used this car park for several years and find it very convenient . It also occurred to me that if I was away for long and the battery went flat the garage would be able to put it right for my return.!"
Mrs Larder,
Buckinghamshire,
9 May 2013
APH Gatwick
"We have used the excellent facilities of APH many times but feel that prices have increased somewhat in recent times. A regular user loyalty discount would be welcome."
Mr King,
Staffordshire,
9 May 2013
APH Gatwick
"excellent service by excellent staff. I have used many times and will continue to do so.Price is excellent too."
Mrs Ferguson,
Hampshire,
9 May 2013
East Midlands Long Stay 1
"All went very smoothly. This car park (long Stay 1) is an easy walk to the terminal."
Mr Hatch,
Oxon,
9 May 2013
APH Manchester
"Effifient transfer at a reasonable price. Security of park also important."
Dr Boden,
Lancashire,
9 May 2013
Long Stay T2
"the bus transfere drivers were very helpfull as always"
Mr Odonnell,
Lancashire,
9 May 2013
APH Manchester Meet & Greet
"we found this much more convenient than using a taxi"
Mrs Meredith,
Cheshire,
9 May 2013
APH Birmingham
"Very good,as always!Thank You."
Mr Gee,
Nottinghamshire,
9 May 2013
APH Manchester
"Excellent facilities/staff"
Mrs Robinson,
South Yorkshire,
9 May 2013
Airport Carparkz
"Excellent"
Mr White,
Bedfordshire,
9 May 2013
APH Gatwick
"The staff, organistion, security of vehicles, and transfer times are excellent that is why we have used APH for nine years. The only time we go by Taxi or use another provider is when the price goes too high for our holiday slot and it does do that despite our booking well in advance."
Mr Turner,
Hampshire,
8 May 2013
APH Birmingham
"As always, first-class service! I was honoured by having a coach to myself for the return journey to the car park. Service by reception staff and both drivers could not be faulted."
Mr Smallwood,
West Midlands,
8 May 2013
Pink Elephant Park & Refresh
"Very pleased with the service also it was very welcoming to have a cup of tea or coffee after a long journey to the car park and also arriving back. Thank you APH"
Mrs Moore,
Worcestershire,
8 May 2013
Secure Airparks
"It was difficult to find a parking space and all the disabled spaces were taken should maybe ask at booking about this and be able to reserve a disabled bay"
Mr Morrison,
Lanarkshire,
8 May 2013
APH Manchester
"Excellent service as always. We have used this carpark 3 times over the past 6 months and find everyone extremely helpful and professional."
Mrs Holmes,
East Yorkshire,
8 May 2013
APH Gatwick
"Always use APH when we fly from Gatwick. The staff are so helpful and friendly. We never have to wait too long for a bus connection."
Mrs Manley,
Kent,
8 May 2013
Silver Zone
"Very easy and acces to the airport, a grat bonus and easy to locate..Very satisfied with service........"
Mrs Bailey,
Devon,
8 May 2013
APH Gatwick
"I have used your car parks for many years now and have found the same service every time"
Mr Tippett,
Hampshire,
8 May 2013
Secure Airparks
"Entry and departure by car number plate recognition worked perfectly at this car park."
Dr Turnbull,
East Lothian,
8 May 2013
APH Birmingham
"Great service. Prompt delivery and collection. Couldn,t fault it. Thank you"
Mrs Harper,
Wiltshire,
8 May 2013
APH Gatwick
"Names not known but very helpful polite and efficient service throughout"
Mr Mudford,
West Sussex,
8 May 2013
Long Stay South
"Everything was really good, particularly transfer time."
Mr Vivian,
Hampshire,
8 May 2013
MBW Meet & Greet
"Great Service - Keep up the Good Work - Brilliant"
Mr Dissel,
West Midlands,
8 May 2013
APH Gatwick Meet & Greet
"You did what you promised, I'm a very customer"
Mr Gibson,
Oxfordshire,
8 May 2013
APH Manchester
"very good service I will definitely use again"
Mr Richardson,
North Yorkshire,
8 May 2013
APH Birmingham
"A very quick and efficient personal service."
Mrs Trivett,
Staffordshire,
8 May 2013
APH Gatwick Meet & Greet
"smooth and easy, polite professional staff"
Mr Dickinson,
Berkshire,
8 May 2013
Drivefly Meet & Greet
"Great Service will definately use again"
Ms Priest,
West Midlands,
8 May 2013
Airport Carparkz
"Great value, don't change a thing."
Mr Haydon,
Nottinghamshire,
8 May 2013
