Customer Satisfaction

Booking your airport parking and travel extras can be a confusing business; with so many websites selling similar products, how do you know who to trust? At APH, we could tell you all about our top customer service and the reliable products that we sell; but we choose to let our customers do the talking.

Reviews by Reevoo

We work with independent reviewers Reevoo to bring you unbiased ratings and reviews from genuine APH customers on all the airport parking and airport hotel products that we sell. We survey our as we are committed to providing great customer service, and pride ourselves on the fantastic feedback that we receive

98%

Booking with APH

Of the thousands of customers surveyed after booking with APH, 98% would recommend us.

Our customer satisfaction scores are high too, with 95% of customers telling us that their enquiries were handled effectively.

9.2

All airport car parks

Customer service ranked especially high; with staff friendliness and helpfulness receiving a score of 9.2 out of 10

Customers gave all the airport car parks we sell an overall score of 9.1 out of 10.

9.3

Meet and greet parking

Customer service again ranked very high, with a score of 9.3 out of 10 for staff friendliness and helpfulness.

The meet and greet parking services that we sell received an overall score of 9.1 out of 10

The convenience of meet and greet services received a score of 9.2 out of 10

Airport Parking reviews collected by Reevoo

Friendliness and helpfulness of staff
9.2
Transfer service (to/from the airport)
9.0
Arrival and exit process
9.1
Location of car park
8.9
Overall rating
9.1
Scores 9.1 out of 10 based on 30065 reviews
10 out of 10

Zoe

GB
Fantastic service, would definitely use again.
Confirmed purchase: 14 September 2014

APH Gatwick Meet & Greet

10 out of 10

m

east grinstead GB
Overall everything was brilliant!!! The receptionists are absolutely amazing!!!!! Really good at there job with great customer service!
Confirmed purchase: 14 September 2014

APH Gatwick Meet & Greet

10 out of 10

Dan

Maidenhead GB
Pretty much flawless
Confirmed purchase: 14 September 2014

APH Gatwick Meet & Greet

8 out of 10

G

Witney, Oxfordshire GB
For the pick-up it does appear that you have to wait for a long time which could be in the cold and/or rain, because it doesn't actually take very long to get from the customs area to the premier inn pick-up point. We had to wait for about 15 minutes on both the outward and inward journeys. However, the location of the pickup point is very good, because it is easy to locate.
Confirmed purchase: 14 September 2014

Meteor Meet & Greet

10 out of 10

Hopwood

Oundle GB
All brilliant at a very reasonable price.
Confirmed purchase: 14 September 2014

Meteor Meet & Greet

9 out of 10

Colleen

Stafford GB
Everything worked well
Confirmed purchase: 14 September 2014

APH Birmingham

1 out of 10

K

Gloucester GB
The driver that pick
Confirmed purchase: 14 September 2014

APH Birmingham

10 out of 10

Susan

Shrewsbury, GB
Have used this service on several occassions and it is always first class.
Confirmed purchase: 14 September 2014

APH Birmingham

10 out of 10

PAUL

DERBY GB
Could'nt get through on phone on arrival at Birmingham. Line was constantly engaged.
Confirmed purchase: 14 September 2014

APH Birmingham

8 out of 10

Adam

Red lodge, bury st edmunds GB
Good overall. A comment of "you win some, you lose some" from an aph staff member after a customer next to us complained and walked away was probably not the best thing to say in front of other customers however. I would use again.
Confirmed purchase: 14 September 2014

APH Birmingham

9 out of 10

William

Watford GB
Great service very efficient. I was concerned about leaving my new , three day old car in a car park but everything was great.
Confirmed purchase: 14 September 2014

APH Gatwick

10 out of 10

Paul

Sidcup, Kent. GB
This recent parking experience was excellent helping to make our outward and inward journeys problem free.
Confirmed purchase: 14 September 2014

APH Gatwick

10 out of 10

Eric

Stowmarket Suffolk GB
Everything very good No problems.
Confirmed purchase: 14 September 2014

APH Gatwick

10 out of 10

David

Wakefield GB
Driver very helpful with luggage on and off bus. Top marks for courtesy and helpfulness.
Confirmed purchase: 14 September 2014

APH Gatwick

10 out of 10

Neil

Ipswich GB
Great service as always
Confirmed purchase: 14 September 2014

APH Gatwick

9 out of 10

Chris

Liverpool GB
My plane was delayed an hour so I was late returning to my car. However I was not charged additional costs. Thanks APH!
Confirmed purchase: 14 September 2014

APH Manchester

7 out of 10

James

GB
Bus slow to get to arrivals on our return other car parks buses had 2 or 3 buses come and go whilst we waited.
Confirmed purchase: 14 September 2014

APH Manchester

10 out of 10

Peter

Hull GB
Car covered in tree sap after it was parked under a tree,chap at car park did wash it for me.
Confirmed purchase: 14 September 2014

APH Manchester

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