Customer Satisfaction

Booking your airport parking and travel extras can be a confusing business; with so many websites selling similar products, how do you know who to trust? At APH, we could tell you all about our top customer service and the reliable products that we sell; but we choose to let our customers do the talking.

Reviews by Reevoo

We work with independent reviewers Reevoo to bring you unbiased ratings and reviews from genuine APH customers on all the airport parking and airport hotel products that we sell. We survey our as we are committed to providing great customer service, and pride ourselves on the fantastic feedback that we receive

98%

Booking with APH

Of the thousands of customers surveyed after booking with APH, 98% would recommend us.

Our customer satisfaction scores are high too, with 95% of customers telling us that their enquiries were handled effectively.

9.2

All airport car parks

Customer service ranked especially high; with staff friendliness and helpfulness receiving a score of 9.2 out of 10

Customers gave all the airport car parks we sell an overall score of 9.1 out of 10.

9.3

Meet and greet parking

Customer service again ranked very high, with a score of 9.3 out of 10 for staff friendliness and helpfulness.

The meet and greet parking services that we sell received an overall score of 9.1 out of 10

The convenience of meet and greet services received a score of 9.2 out of 10

Airport Parking reviews verified by Reevoo

Friendliness and helpfulness of staff
9.1
Transfer service (to/from the airport)
9.0
Arrival and exit process
9.1
Location of car park
8.8
Overall rating
9.1
Scores 9.1 out of 10 based on 39684 reviews
5 out of 10

Bateman

Rotherham GB
we were directed to an un-automated carpark, where all arrivals were not recognised. Please, get this carpark on a par with the rest of your excellent service.
Confirmed purchase: 10 November 2014
Published on: 24 November 2014

JetParks 3

10 out of 10

Traveller

Braintree GB
Excellent service which takes the stress out of airport parking at a very competitive price. We wouldn't use any other method now.
Confirmed purchase: 11 November 2014
Published on: 23 November 2014

APH Gatwick Meet & Greet

8 out of 10

P

Chester GB
Very easy to use hassle free service. Staff did not seem keen to help with luggage.
Confirmed purchase: 16 November 2014
Published on: 23 November 2014

Long Stay T4

10 out of 10

L

Birmingham GB
The staff here are always friendly and on the last occassion I used this car park the driver of the transfer bus was particularly helpful. The only reason I have put a lower mark for the transfer service is that whilst the buses are regular if you arrive and there isn't one waiting it can feel like a long time before one comes (that said I get that feeling with whichever company I use!!).
Confirmed purchase: 05 November 2014
Published on: 23 November 2014

APH Birmingham

8 out of 10

Jeremy

Exeter GB
No problems!
Confirmed purchase: 24 September 2014
Published on: 23 November 2014

Silver Zone

10 out of 10

John

GB
No problems at all. A smooth and easy operation.
Confirmed purchase: 13 November 2014
Published on: 23 November 2014

APH Birmingham

10 out of 10

Graham

Billingham GB
Very close to motorway, so very convenient.
Confirmed purchase: 10 November 2014
Published on: 23 November 2014

APH Birmingham

10 out of 10

Philip

Aberystwyth GB
I picked my car up a day late because i missed my flight back to gatwick told aph that I would not be back late and they were great the service was A1 and I would recommend them to anyone first class, would use them again no problem
Confirmed purchase: 09 November 2014
Published on: 23 November 2014

APH Gatwick Meet & Greet

10 out of 10

Dawn

Derby GB
Always a reliable & efficient transfer service, comfortable facilities at the hub if you need to wait. Easy access to main road routes on exit. Would definitely recommend!
Confirmed purchase: 12 November 2014
Published on: 22 November 2014

Purple Parking Business

9 out of 10

V

London GB
Bit tricky finding the car park in the dark and bad weather. The directions would be better in numbered order rather than a block of text as we actually managed to drive past the place without realising-it would benefit from a sign. Once the car park was located though-very good service. Also the holiday inn the night before was great.
Confirmed purchase: 15 November 2014
Published on: 22 November 2014

APH Gatwick

10 out of 10

Ruth

Nelson GB
We have used APH/Sentinal at Leeds everytime we have flown from there and have never had any problems or cause for concern. A very efficient, friendly service, highly recommended. Thank you.
Confirmed purchase: 12 November 2014
Published on: 22 November 2014

Sentinel Security Park

10 out of 10

G

GB
Sentinel are always excellent and we have returned to them after an unhappy on airport parking experience
Confirmed purchase: 10 November 2014
Published on: 22 November 2014

Sentinel Security Park

10 out of 10

Jai

London GB
Very straight forward, no hiccups, I was racing against the clock to make my flight as per usual and was anxious regarding the timings of transfers etc but there was no need to be! Extremely efficient service, I would certainly recommend and use again.
Confirmed purchase: 16 November 2014
Published on: 22 November 2014

APH Gatwick

9 out of 10

Mary

Bicester GB
Cannot comment on staff as didn't meet any, or transfers as none were required as car park was very close to terminal building.
Confirmed purchase: 15 November 2014
Published on: 22 November 2014

Supersaver Car Park 1

10 out of 10

Brian

Sutton Coldfield GB
You need a phone to contact on return
Confirmed purchase: 13 November 2014
Published on: 22 November 2014

APH Birmingham

10 out of 10

I

GB
Worked well this time, but the last time i used this carpark the barrier would not go up & had to wait ages for somebody to answer the inter com.
Confirmed purchase: 14 November 2014
Published on: 22 November 2014

Liverpool Price Buster Car Park

7 out of 10

C

Orpington GB
Good, although park is some distance away from airport, adding to journey time.
Confirmed purchase: 14 November 2014
Published on: 22 November 2014

APH Gatwick

7 out of 10

Keith

Kent GB
Fine.
Confirmed purchase: 07 November 2014
Published on: 21 November 2014

APH Gatwick

10 out of 10

Allan

Guisborough GB
Very professional and friendly staff - no problems whatsoever, will always use your service !!
Well done.
Allan J.
Confirmed purchase: 27 October 2014
Published on: 21 November 2014

Park & Fly

1 out of 10

Terence

Skelmersdale GB
Due to a flight time change. we were charged £30 extra more than the original booking. staff unhelpful and obnoxious. Liverpool parking is just a rip off. suggest all who book state arrival as late as possible to avoid these extra charges.
Confirmed purchase: 04 November 2014
Published on: 21 November 2014

Liverpool Price Buster Car Park

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