APH compares airlines allowing onboard mobile phone and internet access

mobile-charges

A recent survey* by Skyscanner reported that 86% of travellers are against the use of mobile phones on planes, saying no to the ‘Dial High Club’. With several airlines already allowing mobile phone calls during their flights, Airport Parking and Hotels has compared the in-flight mobile, laptop and electronic device options available to passengers across 13 major airlines. The research is available in the table below.

AIRLINE MOBILE LAPTOP AND ELECTRONIC DEVICE CONNECTIVITY POWER PORT

AIR NEW ZEALAND

MOBILE:

  • Full use when aircraft is stationary
  • Switch to flight mode in the air
  • Passengers flying on A320 are able to make phone calls and send SMS texts
LAPTOP AND ELECTRONIC DEVICE:

  • Full use when aircraft is stationary
  • Switch to flight mode in the air
  • Passengers are able to use their laptops on A320
SHORT AND LONG- HAULALL CLASSES:

  • No Bluetooth or WiFi

ON BOARD TECHNOLOGY

A320:

  • Aircraft use picocell technology allowing mobile devices in-flight (WiFi excluded)
  • Smartphones and 3G-enabled devices (iPads and laptops), will be able to access the Internet
PACIFIC PREMIUM ECONOMY:

  • AC Based:  Boeing 777 and 747 aircraft

BUSINESS:

  • AC Based: A320 aircraft and Boeing 747, 767, 777

PORT DETAILS:

  • 110V
  • Accepts most common connector plugs including: New Zealand or Australian, European and USA plugs
  • British plugs require an adapter

AMERICAN AIRLINES

MOBILE:

  • Full use when aircraft is stationary
  • Switch to flight mode in the air
  • No phone calls during flights

INFLIGHT PHONE:

  • Satellite phone available for passenger use

 

LAPTOP AND ELECTRONIC DEVICE:

  • Only to be used if the transmit capability is turned off
  • Audio and video devices may be used only with a headset
  • Use of still and video cameras, film or digital, is permitted only for recording personal events
LONG-HAUL ALL CLASSES:

  • No WiFi

SHORT-HAUL

ECONOMY, BUSINESS and FIRST CLASS:

  • Boeing 737-800, 767-200:
  • WiFi Available

ON BOARD TECHNOLOGY

  • AirCells Gogo® is available to American Airlines customers on all B767-200 flights and select MD80 and B737 aircraft, on flights travelling over the continental United States
  • Laptop and Mobile Internet

Price:

  • Starting at £3 ($4.95)
SHORT-HAUL

  • DC Based: Boeing 737-800, 767-200
  • AC Based: Boeing 737-800, 757-200

LONG-HAUL

PREMIUM ECONOMY:

  • AC Based

ECONOMY:

  • DC Based

BUSINESS:

  • AC Based: Boeing 777-300ER
  • DC Based: Boeing 767-300, 777-200

FIRST CLASS:

  • AC Based: Boeing 777-300ER
  • DC Based: Boeing 777-200

PORT DETAILS:

  • 110V
  • Accepts most common connector plugs including: New Zealand or Australian, European and USA plugs

BRITISH AIRWAYS

CLUB WORLD LONDON CITY A318 MOBILE:

  • Use of mobile to send SMS and MMS texts, emailing and internet use
  • Require an international roaming contract
  • Billed through passengers mobile network provider
  • No phone calls during flight

OTHER AIRCRAFTS

MOBILE:

  • Full use when aircraft is stationary
  • Switch to flight mode in the air
  • No phone calls, sending SMS or MMS texts or internet use

RESTRICTIONS:

No use of Skype or Voice Over IP websites on board

CLUB WORLD LONDON CITY A318 LAPTOP AND ELECTRONIC DEVICE:

  • If equipped with a GPRS card, data card, a dongle or similar device, passengers may receive and send emails and access the internet through GPRS (General Packet Radio Service)
  • Laptops can be used during the cruise phase of the flight providing built-in connectivity (WiFi) is switched off or set to flight mode

OTHER AIRCRAFTS

LAPTOP AND ELECTRONIC DEVICE:

  • Devices that do not have in-built connectivity may be used during the flight cruise phase
LONG-HAULA318:

  • WiFi Available

SHORT AND LONG- HAUL

ALL CLASSES:

  • No WiFi

ON BOARD TECHNOLOGY

OnAir:

  • Available on A318, accessible once the aircraft has reached an altitude of 10,000 feet
  • The OnAir system allows the use of mobile phones on board the Club World London City Airbus 318 aircraft as it is fitted with the OnAir miniature cell network and satellite link

Mobile OnAir

  • A picocell, which is a miniature GSM cell
  • An on-board control equipment which ensures passengers’ GSM phones can only connect only to the on-board picocell and non GSM phones do not connect with terrestrial networks

Internet OnAir

  • A wireless access point
  • On laptops, OnAir supports modern versions of: MS Internet Explorer; Firefox; Safari; Opera
  • On WiFi enabled devices, OnAir supports modern versions of: Internet Explorer Mobile; Opera Mobile; Safari browser and BlackBerry
FIRST:

  • DC Based: Available on Boeing 747, 777-200
  • AC Based: Available Boeing 747 and 777-200 (Fitted with the new First) and Boeing 777-300ER

CLUB WORLD:

  • DC Based: Available on Boeing 767
  • AC Based: Available on Boeing 747, 777-200, 777-300ER

CLUB WORLD LONDON:

  • AC Based: Available on A318

WORLD TRAVELLER PLUS:

  • DC Based: Available on Boeing 747, 767, 777-200
  • AC Based: Available on Boeing 777-200 (with new IFE), 777-300ER

WORLD TRAVELLER:

  • AC Based: Available on 777-300ER (two sockets to each group of three seats).

PORT DETAILS:

  • DC Based: 15V at 75W.
  • AC Based-multi-country (excluding UK) style 2/3 pin socket delivering 110V AC at 125W (75W for A320 aircraft)
  • Accepts Euro plug, Australia, New Zealand, North America and Japan.
  • 3 pin British plugs require an adapter (available on-board)

OTHER AIRCRAFTS:

  • In-seat power is currently not available on UK Domestic services or most European short haul services

CATHAY PACIFIC

MOBILE:

  • Full use when aircraft is stationary
  • Switched off during flight
  • No phone calls during flight

RESTRICTIONS:

  • Walkie-talkies, remote control devices, and devices with WiFi or Bluetooth functions enabled must not be used on the aircraft
LAPTOP AND ELECTRONIC DEVICE:

  • Laptops may be used after take-off with their wireless function disabled
  • Audio, video and photographic equipment and other devices with their wireless function disabled may be used on board after take-off
SHORT AND LONG- HAULALL CLASSES:

  • No WiFi

FUTURE ON BOARD TECHNOLOGY

  • Panasonic AeroMobile on 747 in 2013

REGIONAL BUSINESS CLASS:

  • Universal power supply outlet to keep electronic devices fully charged
  • A multi-port connector includes an USB port that can be used to charge devices
  • Connector that allows passengers to connect their own devices and watch video through the personal TV

Will Be Available On:

  • All regional Boeing 777-200/300 by January 2013
  • A330-300 aircraft, fourth quarter of 2013
  • All other regional aircraft will be fitted with the new product by the end of 2014
SHORT AND LONG- HAUL

  • Available on all classes
  • AC Based

DOMESTIC FLIGHTS:

  • Flight equipped with DC power, you need to have your own universal air power adaptor that plugs into an “empower” socket

PORT DETAILS:

  • 15V DC at 75W
  • 110V AC at 100W
  • USB Port

RESTRICTIONS:

  • Personal electronic devices cannot be plugged into the aircraft’s utility electrical power supply outlets

EMIRATES

MOBILE:

  • Full use when aircraft is stationary
  • Switch to flight mode in the air
  • On selected A380 flights passengers are able to make and receive calls, send SMS texts and internet use

INFLIGHT PHONE:

  • Available in every seat, allows passengers to call anywhere in the world
  • Speak to someone seated elsewhere on board
  • SMS texts and emailing
LAPTOP AND ELECTRONIC DEVICE:

  • Laptops may be used after take-off with their wireless function disabled
  • Audio, video and photographic equipment and devices with their wireless function disabled may be used on-board after take-off
LONG-HAULA380:

  • WiFi Available

LONG-HAUL

ALL CLASSES:

  • No WiFi

ON BOARD TECHNOLOGY

OnAir:

  • Available on A380

Mobile OnAir

  • A picocell, which is a miniature GSM cell
  • An on-board control equipment which ensures passengers’ GSM phones can only connect only to the on-board picocell and non GSM phones do not connect with terrestrial networks

Internet OnAir

  • A wireless access point
  • On laptops, OnAir supports modern versions of: MS Internet Explorer; Firefox; Safari; Opera
  • On WiFi enabled devices, OnAir supports modern versions of: Internet Explorer Mobile; Opera Mobile; Safari browser and BlackBerry

Price:

  • 5MB £5.00 ($7.50)
  • 25MB £9.50 ($15)
  • 100MB £15.50 ($25)
LONG-HAULECONOMY and BUSINESS:

  • AC Based: A380-800, Boeing 777-200, 777-300ER
  • Dual port USB

FIRST CLASS:

  • AC Based: A380-800, A380-500, Boeing 777-200, 777-300ER

PORT DETAILS:

  • 110V
  • Accepts most common connector plugs including: New Zealand or Australian, European and USA plugs

ETIHAD AIRWAYS

MOBILE:

  • Full use when aircraft is stationary
  • Switch to flight mode in the air
  • On A320 and A330-300 flights passengers are able to make and receive calls, send SMS texts, emailing and Internet use

Price:

  • Similar to international roaming charges and guests will be billed by their mobile service provider

 

LAPTOP AND ELECTRONIC DEVICE:

  • Full use when aircraft is stationary
  • Switch to flight mode in the air
  • Devices can be used during cruise phase
SHORT AND LONG- HAULALL CLASSES:

  • No WiFi

ON BOARD TECHNOLOGY

OnAir:

  • WiFi available on three A330-300 aircraft for Smartphones, laptops and tablets
  • Available on two A320s
  • Guests must connect to the OnAir hotspot
  • For emails and Internet access, guests should have data roaming enabled

Price:

  • Ranging between £6-£12 ($10-$20)
  • Internet fees are charged to the guest’s credit card
SHORT-HAULALL CLASSES:

  • No power supply

LONG-HAUL

ALL CLASSES:

  • AC Based power supply
  • Recharge your laptop or iPod and connect personal devices to E-BOX (entertainment system)
  • Power sockets compatible with all major plug types
  • iPod, USB, Ethernet and audio jack sockets

KLM

MOBILE:

  • Full use when aircraft is stationary
  • Switch to flight mode in the air

INFLIGHT PHONE:

  • Operates on all Boeing 747, MD11, Boeing 767, Boeing 777 and A330 aircraft at every seat
  • In-seat email and SMS services available on new Boeing 777 and A330 aircraft

Price:

  • £4 ($6) per 30 seconds, minimum charge of 1 minute

RESTRICTIONS:

  • All electronic equipment should be turned off and stowed during take-offs and landing
LAPTOP AND ELECTRONIC DEVICE:

  • Computer, audio, video and photographic equipment may be used during the flight and when the aircraft is on the ground
SHORT AND LONG- HAULALL CLASSES:

  • No WiFi

ON BOARD TECHNOLOGY

  • SMS texts and emails worldwide, using in-seat video screen
  • Available on Boeing 777 and A330 aircraft. Both World Business and Economy class

Price:

  • £1.50 ($2.50) per message

FUTURE ON BOARD TECHNOLOGY

  • Panasonic AeroMobile on Boeing 777 in 2013
SHORT-HAUL ECONOMY:

  • No power supply

FIRST AND BUSINESS:

  • AC Based: Boeing 737-400, 737-700, 737-800, 737-900

LONG-HAUL

PREMIUM ECONOMY AND ECONOMY:

  • No power supply

BUSINESS:

  • AC Based: A330-200, Boeing 747-400, 777-200, 777-300

LUFTHANSA

MOBILE:

  • Full use when aircraft is stationary
  • Switch to flight mode in the air
  • No mobile phone calls or Internet telephony (VOIP)

INFLIGHT PHONE:

  • Sky Phone is located between Business and Economy Class. Its technology was developed especially for phoning from Airbus A340 and B747 aircraft types

Price:

  • £6 ($9.95) per minute

 

LAPTOP AND ELECTRONIC DEVICE:

  • Full use when aircraft is stationary
  • Switch to flight mode in the air
LONG-HAULA330, A340, B747:

  • WiFi Available

SHORT AND LONG- HAUL

ALL CLASSES:

  • No WiFi

ON BOARD TECHNOLOGY

  • Internet access on your WLAN-enabled laptop or Smartphone in all travel classes

Lufthansa FlyNet®

  • On-board broadband Internet service allows passengers to send and receive emails and log into their company’s Virtual Private Network (VPN)

Price:

  • Hotspot Pass Sky 1 hour: £10 or 3,500 miles
  • Hotspot Pass Sky 24 hours: £15 or 7,000 miles
  • The 24 hour Hotspot Pass Sky can be used, whilst valid, in any Lufthansa aircraft equipped with FlyNet®

FUTURE ON BOARD TECHNOLOGY

  • Passengers will be allowed to use mobiles to send and receive SMS and MMS texts and synchronise data during flight
  • Introducing Panasonic AeroMobile
SHORT-HAUL ECONOMY:

  • AC Based: Boeing 747 8i

LONG-HAUL

FIRST and BUSINESS CLASS:

  • AC Based: Boeing 747 8i

PORT DETAILS:

  • Max output 70W-designed for two-pin flat European plugs and two or three pin US plugs

 

QANTAS

MOBILE:

  • Full use when aircraft is stationary
  • Switch to flight mode in the air
  • No phone calls, SMS texts, emailing, or internet use during flight

INFLIGHT PHONE:

  • A380, B747-400 and A330-300 aircraft passengers can send SMS texts, and make in-flight phone calls
  • Max 160 characters to mobile or email address
  • Receive direct replies before landing

Price:

  • The cost to send and receive each message is £1.50 ($1.90)
LAPTOP AND ELECTRONIC DEVICE:

  • Portable electronic equipment (including WiFi and Bluetooth enabled devices), PDAs (without mobile phones), audio, iPads, Ebooks and electronic game devices may be used after take-off
LONG-HAULA380:

  • WiFi Available

SHORT AND LONG- HAUL

ALL CLASSES:

  • No WiFi

TRIAL ON BOARD TECHNOLOGY

  • Passengers can access the internet and emails inflight via WiFi enabled laptops and personal electronic devices, such as iPhones, iPads and BlackBerrys
  • The trial is available on selected A380s equipped with internet technology on flights between Sydney and Los Angeles, and Melbourne and Los Angeles
SHORT-HAUL BUSINESS and FIRST:

  • AC Based: A330-200

LONG-HAUL

PREMIUM ECONOMY, ECONOMY, BUSINESS and FIRST CLASS:

  • AC Based: A380-800, Boeing 747-400, 747-438, 767-338,
  • Allows you to operate and recharge your notebooks and laptops in-flight

PORT DETAILS:

  • 110V AC power Max 75W
  • Accepts most household power plugs including: Australian, European, Japanese and USA plugs
  • Customers using UK plugs need to use an adaptor

QATAR AIRWAYS

MOBILE:

  • Full use when aircraft is stationary
  • Switch to flight mode in the air
  • On A319, A321, A320 and B777 SMS and MMS texts, emailing and Internet use during flight
  • No phone calls during flight

Price:

  • Similar to international roaming charges and passengers will be billed by your mobile services provider

 

LAPTOP AND ELECTRONIC DEVICE:

  • Full use when aircraft is stationary
  • Switch to flight mode in the air
SHORT AND LONG- HAULALL CLASSES:

  • No WiFi

FUTURE ON BOARD TECHNOLOGY

In-flight Mobile Use:

  • Airbus A320, A320 Neo, A350, A380-800
  • Boeing 777, 787

In-flight Internet Service:

  • Airbus A350, A380-800
  • Boeing 787

AVOD Service (Audio Video On Demand):

  • Airbus A320, A320 Neo, A350, A380-800
  • Boeing 777, 787
SHORT-HAUL ALL CLASSES:

  • No power supply

LONG-HAUL

ECONOMY:

  • AC Based: A340-600, Boeing 777-300ER

BUSINESS:

  • AC Based: A330-200, A330-300, A340-600, Boeing 777-200, 777-300

FIRST:

  • AC Based: A330-200, A330-300, A340-600

PORT DETAILS:

  • 110V AC in-seat power supply

SINGAPORE AIRLINES

MOBILE:

  • Full use when aircraft is stationary
  • Switch to flight mode in the air
  • SMS and MMS texts-Roaming charges are determined by passengers local mobile service provider and will be reflected in passengers mobile phone bill
  • No phone calls during flight

INFLIGHT PHONE:

  • Make calls to virtually anywhere in the world via a global satellite network
  • Free seat-to-seat calls
LAPTOP AND ELECTRONIC DEVICE:

  • Full use when aircraft is stationary
  • Switch to flight mode in the air
LONG-HAULA380 and A340:

  • WiFi Available

SHORT AND LONG- HAUL

ALL CLASSES:

  • No WiFi

ON BOARD TECHNOLOGY

Price: (6/09/12-30/10/12)

  • £15 ($25) for 30 megabytes: Laptop users-medium to long-haul flights
  • £6 ($10) for 10 megabytes: Suitable for short-haul flights; or mobile users
SHORT-HAUL ALL CLASSES:

  • No power supply

LONG-HAUL

ALL CLASSES:

  • AC Based: A380-800, A340-500, A330-300, Boeing 777-300ER, 777-200 aircrafts

PORT DETAILS:

  • 110V AC in-seat power supply
  • Universal adapter required except on A340-500 and A330-300

SWISS AIR

MOBILE:

  • Full use when aircraft is stationary
  • Switch to flight mode in the air
  • No phone calls during flight

INFLIGHT PHONE:

  • Available on Swiss Business and First class
  • International calls from your seat

Price:

  • £3.50 ($5.50) per 30 seconds, minimum charge £7 ($11)

 

LAPTOP AND ELECTRONIC DEVICE:

  • Full use when aircraft is stationary
  • Switch to flight mode in the air
SHORT AND LONG- HAULALL CLASSES:

  • No WiFi
SHORT-HAULALL CLASSES:

  • No power supply

LONG-HAUL

BUSINESS and FIRST CLASS:

  • AC Based: A330-300, A340-300
  • Load personal data from iPod or iPhone directly onto individual screens via the special iPod cable (available on board)

PORT DETAILS:

  • 110V
  • 2pin electricity cable required for Airbus 340

VIRGIN ATLANTIC

MOBILE:

  • Full use when aircraft is stationary
  • Switch to flight mode in the air
  • On A330 flights passengers can make phone calls, SMS and MMS texts, emailing and internet use with international roaming activated on passengers mobile

 

 

LAPTOP AND ELECTRONIC DEVICE:

  • Full use when aircraft is stationary
  • Switch to flight mode in the air
LONG-HAULALL CLASSES:

  • No WiFi

ON BOARD TECHNOLOGY

AeroMobile (uses Satellite technology)

  • Available on all A330 aircraft
  • Internet available

Price:

  • Similar to normal roaming charges

RESTRICTIONS:

  • USA does not allow mobile phone use in their air space. In these cases, the system will automatically switch off

FUTURE ON BOARD TECHNOLOGY

  • By the end of 2012, AeroMobile will be available on 13 aircraft
LONG-HAUL ECONOMY:

  • No Power supply available

BUSINESS:

  • AC Based: A340-300, A340-600, Boeing 747-400
  • Power ports available
  • Kensington power leads available on board that support laptops and other electrical items
  • Connect mobile, USB or tablet to watch, read or listen to passengers own content, plus charge passenger device

PREMIUM ECONOMY:

  • AC Based: A330-300, A340-300, A340-600, Boeing 747-400

PORT DETAILS:

  • 110V
  • Only available to laptops requiring a maximum of 70W(not to be used as a charging facility)

APH makes every effort to ensure that the information provided is accurate at the time of collection and publishing but it is provided without any kind of warranty. APH accepts no liability for any loss or damage arising from the use of the information.

*Survey completed May 2012

Research compiled from information available on websites and is correct as of October 2012

AC= Accepts standard wall power brick that came with electrical device. Power is typically 110V AC and features a semi-universal receptacle

DC= Power is typically 15V DC up to 75 watts. Electrical devices will require an adapter for a cigarette style or EmPower port

Media Enquiries

Sarah Salord / Jessica Meins / McCluskey International / 020 8237 7979 / aph@mccluskey.co.uk

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