Airport Parking and Hotels (APH.com) Highlights Family Facilities Available at Heathrow Airport

family-friendly

With more than 100,178 passengers scheduled to travel through Heathrow Airport on Christmas Day alone this year*, Airport Parking and Hotels (APH) is helping families to plan ahead and enjoy a stress-free journey, whenever they plan to travel, by comparing the family-friendly facilities available across Heathrow’s five terminals.

Read our emergency shopping for kids at Heathrow guide here

 

AT THE AIRPORT AMENITIES

CHILD FRIENDLY LOUNGES

MOTHER’S NURSING ROOM

BABY CHANGING FACILITIES AND FAMILY TOILETS

STAY AND PLAY AREAS

FAMILY FRIENDLY RESTAURANTS

RESERVE AND COLLECT

Terminal 1
  • Dedicated Fast Track Family Lanes available at security check points

Servisair:

  • Complimentary wines, beers and spirits
  • Children must be accompanied by an adult all at times
  • Costs:
  • £17.99 per adult
  • £14.99 per child (aged 2-11)
  • Infants aged 0-1 years stay free of charge
  • Available before and after security

 

Baby changing facilities:

  • Available both before and after security. Many are located next to the toilets

Family toilets:

  • Available both before and after security
  • Dedicated ‘Stay and Play’ area that includes:
  • Slides
  • Soft play areas
  • Separate baby area
  • Separate junior zone
  • Suitable for children aged 2-8
  • Opening hours are between 6am and 9pm

 

Location:

  • Departure lounge (after security), near Caffè Nero and Dixons

Before security:

  • Costa
  • The Skylark (Wetherspoon)

After security:

  • Giraffe
  • Pret A Manger

 

  • Reserve & Collect is a free service that allows customers to pre-order

items from Heathrow retail stores then collect them conveniently

in the departures lounge

  • Pre-order baby milk before travels and collect from Boots after security
  • Reservations can be made 4 weeks to 48 hours before departure

When to collect:

  • Boots opening hours: 05:00 – 22:00
Terminal 2
  • Dedicated Fast Track Family Lanes available at security check points

 

  • Not available
  • Not available

Baby changing facilities:

  • Available both before and after security. Many are located next to the toilets
  • Dedicated ‘Stay and Play’ area that includes:
  • Slides
  • Soft play areas
  • Separate baby area
  • Separate junior zone
  • Suitable for children aged 0-9
  • Opening hours are between 6am and 9pm

 

Location:

  • Terminal 2A departure lounge (after security), near Gate 16

Before security:

  • Caffè Nero
  • M&S Simply Food
  • The Flying Chariot (Wetherspoon)

After security:

  • Eat
  • Leon
  • Wondertree

 

  • Reserve & Collect is a free service that allows customers to pre-order

items from Heathrow retail stores then collect them conveniently

in the departures lounge

  • Pre-order baby milk before travels and collect from Boots after security
  • Reservations can be made 4 weeks to 48 hours before departure

When to collect:

Boots opening hours: 05:00 – last departing flight

Terminal 3
  • Dedicated Fast Track Family Lanes available at security check points

 

The Family Lounge:

  • Complimentary food and drink
  • Free Wi-Fi plus newspapers and magazines
  • Games rooms and cinema
  • Family room
  • Runway views
  • Travel spa
  • Showers
  • Single and twin bedrooms
  • Cost:
  • Free (there may be a time limit during busy periods)

No. 1 Traveller Lounge:

  • Complimentary items from self-service pantry table
  • A freshly-prepared dish from the kitchen
  • Fully tended bar
  • A La Carte menu available
  • Free, unlimited WiFi
  • Cinema, TVs & Games Room
  • Family Room
  • Showers
  • Daily newspapers & glossy magazines
  • Panoramic runway views
  • Travel spa
  • Bedrooms (booked separately)
  • Costs:
  • £30 per adult
  • £15 per child (aged 2-11 years)

Servisair:

  • Complimentary wines, beers and spirits
  • Children must be accompanied by an adult at all times
  • Costs:
  • £17.99 per adult
  • £14.99 per child (aged 2-11)
  • Infants aged 0-1 years stay free of charge
  • Available after security

Baby changing facilities:

  • Available both before and after security. Many are located next to the toilets

Family toilets:

  • Available both before and after security
  • Dedicated ‘Stay and Play’ area that includes:
  • Slides
  • Soft play
  • Separate baby area
  • Separate junior zone
  • ‘Stay and Play’ area suitable for children aged 2-8
  • Quiet room for children aged 0-15 months
  • Soft play area for toddlers aged 0-2
  • Play area for children aged 3-9
  • Area for children aged 10 -15
  • Opening hours are between 6am and 9pm

 

Location:

  • Terminal 2A departure lounge (after security), near Gate 16

Before security:

  • Bite
  • Caffè Italia
  • Costa
  • The Globe
  • The Three Bells

After security:

  • Caffe Italia
  • Caffè Italia Pronto
  • EAT
  • Leon
  • Pret A Manger
  • Rhubarb British restaurant and bar
  • Strada
  • Reserve & Collect is a free service that allows customers to pre-order

items from Heathrow retail stores then collect them conveniently

in the departures lounge

  • Pre-order baby milk before travels and collect from Boots after security
  • Reservations can be made 4 weeks to 48 hours before departure

When to collect:

  • Boots opening hours: 05:00 – 22:00
Terminal 4
  • Dedicated Fast Track Family Lanes available at security check points

 

  • Not available
  • Before security only

Baby changing facilities:

  • Available both before and after security. Many are located next to the toilets
  • Dedicated ‘Stay and Play’ area that includes:
  • Slides
  • Soft play areas
  • Separate baby area
  • Separate junior zone
  • Suitable for children aged 0-9
  • Opening hours are between 6am and 9pm

 

Location:

  • Departure lounge (after security), on the way to Gates 1-6

Before security:

  • Café Rouge
  • Caffe Nero
  • The Windsor Castle (Wetherspoon)

After security:

  • Carluccio’s
  • Dining Street Restaurant
  • Pret A Manger
  • The Windsor Castle (Wetherspoon)

 

  • Reserve & Collect is a free service that allows customers to pre-order

items from Heathrow retail stores then collect them conveniently

in the departures lounge

  • Pre-order baby milk before travels and collect from Boots after security
  • Reservations can be made 4 weeks to 48 hours before departure

When to collect:

  • Boots opening hours: 05:30 – 22:00
Terminal 5
  • Dedicated Fast Track Family Lanes available at security check points

 

  • Not available
  • Not available

Baby changing facilities:

  • Available both before and after security. Many are located next to the toilets
  • Dedicated ‘Stay and Play’ area that includes:
  • Slides
  • Soft play areas
  • Separate baby area
  • Separate junior zone
  • Suitable for children aged 0-9
  • Opening hours are between 6am to 9pm

 

Location:

  • Terminal 5A departure lounge (after security), near Gate A7

Before security:

  • Caffè Nero
  • Carluccio’s

After security:

  • Apostrophe
  • EAT
  • Espresso
  • Giraffe
  • Gordon Ramsay Plane Food
  • Huxleys Restaurant & Bar
  • Pret A Manger
  • The Crown Rivers (Wetherspoon)
  • The Five Tuns
  • Wagamama
  • Reserve & Collect is a free service that allows customers to pre-order

items from Heathrow retail stores then collect them conveniently

in the departures lounge

  • Pre-order baby milk before travels and collect from Boots after security
  • Reservations can be taken 4 weeks to 48 hours before departure

When to collect:

  • Boots opening hours: 05:30 – 22:00
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