APH compares onboard phone line and internet costs

in flight call costs

Airport Parking and Hotels (APH) has put together a table outlining the costs of using phone and internet services when in flight. This technology is still relatively new but demand is at an all-time high and airlines are responding quickly. With the world becoming more accessible through smart-phone technology, it has now become a necessity to be able to access online and cellular services even while 35000ft in the air!

 

AIRLINE Phone Line? Price (per minute) Internet Connection? Internet Speed Price (per minute) Money-saving bundles? System/service provider used
Aer Lingus Available on certain long-haul flights. Charges are set by network operators and are based on international roaming costs.Passengers should refer to their network provider for more information. Yes, on long-haul flights, Passengers can access On-air internet via a wireless link such as WiFi or through a cable connection. Unknown Passengers will be billed by their network operator for internet – just as if they are roaming in another country. Billing information and service pricing can be obtained directly from the network operator. N/A OnAir
Air France Trialed on Airbus A318 until 2008.La Première and Affaires cabins are equipped with individual Satcom telephones. N/A Trialed on Airbus A318 until 2008. Unknown N/A N/A OnAir – the service was trialed on certain aircrafts but ended in 2008.
Alitalia No N/A N/A N/A N/A N/A N/A
Air New Zealand Yes on their A320 aircrafts. Charges are set by network operators and are based on international roaming costs.Passengers should refer to their network provider for more information. Yes on their A320 aircrafts. Passengers can access OnAir internet via a wireless link such as WiFi or through a cable connection. Unknown Passengers will be billed by their network operator for internet – just as if they are roaming in another country. Billing information and service pricing can be obtained directly from the network operator. N/A OnAir
American Airlines Phone lines are available on domestic flights. Under 1.5 hr (1 Flight) – £3 Laptop & Mobile1.5-3 hrs (1 Flight) – £6 Laptop – £5 Mobile

Over 3 hrs (1 Flight) -£8 Laptop – £5 Mobile

30 days Limited Promo (1 Airline) – £18

30 day pass  (Any Gogo Airline) -£25

Internet connection is available on domestic flights. The most optimal service runs at about 3.2mbps download and 1.7mbps upload.Actual speeds will vary based on the number of users on the flight, weather, and the aircraft’s location. Under 1.5 hr (1 Flight) – £3 Laptop & Mobile1.5-3 hrs (1 Flight) – £6 Laptop – £5 Mobile

Over 3 hrs (1 Flight) -£8 Laptop – £5 Mobile

30 days Limited Promo (1 Airline) – £18

30 day pass  (Any Gogo Airline) -£25

Gogo unlimited £22 monthGogo 24hour pass £8

Gogo flight pass

1.5hours £3

1.5-3hours £6

3hours + £8

Gogo mobile pass

Single1.5hour £3

1.5+ £5

Gogo 30 day pass £18 for use on one airline

£25 for use on all airlines using Gogo.

Mobile 30 day pass £12

Gogo by Aircell
Atlantic Airways No N/A N/A N/A N/A N/A N/A
BMI Baby No N/A N/A N/A N/A N/A N/A
British Airways Yes but only available on the London City to New York JFK service.This has been in operation since June 2009. Charges are set by network operators and are based on international roaming costs.Passengers should refer to their network provider for more information. Yes but only available on the London City to New York JFK service. Passengers can access OnAir internet via a wireless link such as WiFi or through a cable connection.This has been in operation since June 2009. Unknown Passengers will be billed by their network operator for internet – just as if they are roaming in another country. Billing information and service pricing can be obtained directly from the network operator. N/A OnAir
British Midlands Trailed on the A320 aircrafts in 2009 – no longer in operation N/A Trailed on the A320 aircrafts in 2009 – no longer in operation N/A N/A N/A OnAir – trialed in 2009 but did not fully launch.
Cathay Pacific Due to introduce the service later in 2012. Charges are set by network operators and are based on international roaming costs.Passengers should refer to their network provider for more information. Due to introduce the service later in 2012. Unknown Passengers will be billed by their network operator for internet – just as if they are roaming in another country. Billing information and service pricing can be obtained directly from the network operator. N/A AeroMobile
Continental Airlines Only available on domestic flights. Under 1.5 hr (1 Flight) – £3 Laptop & Mobile1.5-3 hrs (1 Flight) – £6 Laptop – £5 Mobile

Over 3 hrs (1 Flight) -£8 Laptop – £5 Mobile

30 days Limited Promo (1 Airline) – £18

30 day pass  (Any Gogo Airline) -£25

Only available on domestic flights. During the most optimal settings the Gogo service runs, on average, at about 3.2mbps download and 1.7mbps upload. However the actual speeds Passengers receive will vary based on the number of users on the flight, weather, and the aircraft’s location. Under 1.5 hr (1 Flight) – £3 Laptop & Mobile1.5-3 hrs (1 Flight) – £6 Laptop – £5 Mobile

Over 3 hrs (1 Flight) -£8 Laptop – £5 Mobile

30 days Limited Promo (1 Airline) – £18

30 day pass  (Any Gogo Airline) -£25

Gogo unlimited £22 monthGogo 24hour pass £8

Gogo flight pass

1.5hours £3

1.5-3hours £6

3hours + £8

Gogo mobile pass

Single1.5hour £3

1.5+ £5

Gogo 30 day pass £18 for use on one airline

£25 for use on all airlines using Gogo.

Mobile 30 day pass £12

Gogo by Aircell
Delta Air Lines Yes, available on domestic flights. Under 1.5 hr (1 Flight) – £3 Laptop & Mobile1.5-3 hrs (1 Flight) – £6 Laptop – £5 Mobile

Over 3 hrs (1 Flight) -£8 Laptop – £5 Mobile

30 days Limited Promo (1 Airline) – £18

30 day pass  (Any Gogo Airline) -£25

Internet connection is available on domestic flights. During the most optimal settings the Gogo service runs, on average, at about 3.2mbps download and 1.7mbps upload. However the actual speeds Passengers receive will vary based on the number of users on the flight, weather, and the aircraft’s location. Under 1.5 hr (1 Flight) – £3 Laptop & Mobile1.5-3 hrs (1 Flight) – £6 Laptop – £5 Mobile

Over 3 hrs (1 Flight) -£8 Laptop – £5 Mobile

30 days Limited Promo (1 Airline) – £18

30 day pass  (Any Gogo Airline) -£25

Gogo unlimited £22 monthGogo 24hour pass £8

Gogo flight pass

1.5hours £3

1.5-3hours £6

3hours + £8

Gogo mobile pass

Single1.5hour £3

1.5+ £5

Gogo 30 day pass £18 for use on one airline

£25 for use on all airlines using Gogo.

Mobile 30 day pass £12

Gogo by Aircell
easyJet No N/A N/A N/A N/A N/A N/A
Emirates Yes, available on over 100 flights with an ever-growing number. Charges are set by network operators and are based on international roaming costs.Passengers should refer to their network provider for more information. Yes, available on over 100 flights with an ever-growing number. Unknown Passengers are billed by their network operator for internet – just as if they are roaming in another country. Billing information and service pricing can be obtained directly from the network operator. Unknown Aeromobile
Flybe No N/A N/A N/A N/A N/A N/A
Iberia No N/A N/A N/A N/A N/A N/A
Japan Airlines No N/A N/A N/A N/A N/A N/A
KLM No N/A N/A N/A N/A N/A N/A
Lufthansa Group Yes, on long-haul flights using Airbus A340 and Boeing B747. The SkyPhone is located between Business class and economy. £6.15 per minute. Yes, on long-haul flights. Unknown HotSpot Pass Sky 1 hour: £9.60 or 3,500 milesHotSpot Pass Sky 24 hours: £17.40 or 7,000 miles

Current users of Deutsch Telekom or affiliated partners such as T-Mobile can use their regular access data by pre-warning their service provider and then connecting to the FlyNet network which will then be charged in line with the service provider’s tariff.

N/A Lufthansa FlyNet, powered by Deutsche Telekom
Monarch Airlines No N/A N/A N/A N/A N/A N/A
Malaysia Airlines Due to introduce the service later in 2012. Charges are set by network operators and are based on international roaming costs.Passengers should refer to their network provider for more information. Due to introduce the service later in 2012. Unknown Passengers will be billed by their network operator for internet – just as if they are roaming in another country. Billing information and service pricing can be obtained directly from the network operator. N/A AeroMobile
Oman Air Yes on all Airbus330 flights from London Heathrow. Charges are set by network operators and are based on international roaming costs.Passengers should refer to their network provider for more information. Yes on all Airbus330 flights from London Heathrow passengers can access OnAir internet via a wireless link such as WiFi or through a cable connection. Unknown Passengers are billed by their network operator for internet – just as if they are roaming in another country. Billing information and service pricing can be obtained directly from the network operator. N/A OnAir
Quantas Group All classes on A380 aircraft, other aircraft all First & Business Class seats on international routes. Charges are set by network operators and are based on international roaming costs.Passengers should refer to their network provider for more information. On long-haul flights, Passengers can access OnAir internet via a wireless link such as WiFi or through a cable connection. Unknown Passengers are billed by their network operator for internet – just as if they are roaming in another country. Billing information and service pricing can be obtained directly from the network operator. N/A OnAir
Qatar No voice calls, email & text only.Select Airbus A320 Aircraft from End of 2009. Charges are set by network operators and are based on international roaming costs.Passengers should refer to their network provider for more information. On long-haul flights, Passengers can access OnAir internet via a wireless link such as WiFi or through a cable connection. Unknown Passengers are billed by their network operator for internet – just as if they are roaming in another country. Billing information and service pricing can be obtained directly from the network operator. N/A OnAir
Ryanair Began service on select Boeing 737 Aircraft from February 2009 until March 2010 (Service now discontinued). N/A Began service on select Boeing 737 Aircraft from February 2009 until March 2010 (Service now discontinued). Unknown N/A N/A OnAir – service now discontinued
SAS Group Due to introduce the service later in 2012. Charges are set by network operators and are based on international roaming costs.Passengers should refer to their network provider for more information. Due to introduce the service later in 2012. Unknown Passengers will be billed by their network operator for internet – just as if they are roaming in another country. Billing information and service pricing can be obtained directly from the network operator. N/A AeroMobile
Royal Jordanian Airbus A320 Aircraft from 2008 and A340 Aircraft from 2009. Charges are set by network operators and are based on international roaming costs.Passengers should refer to their network provider for more information. Airbus A320 Aircraft from 2008 and A340 Aircraft from 2009. Passengers can access OnAir internet via a wireless link such as WiFi or through a cable connection. Unknown Passengers are billed by their network operator for internet – just as if they are roaming in another country. Billing information and service pricing can be obtained directly from the network operator. N/A OnAir
United Airlines Only available on domestic flights. Under 1.5 hr (1 Flight) – £3 Laptop & Mobile1.5-3 hrs (1 Flight) – £6 Laptop – £5 Mobile

Over 3 hrs (1 Flight) -£8 Laptop – £5 Mobile

30 days Limited Promo (1 Airline) – £18

30 day pass  (Any Gogo Airline) -£25

Only available on domestic flights. During the most optimal settings the Gogo service runs, on average, at about 3.2mbps download and 1.7mbps upload. However the actual speeds you receive will vary based on the number of users on the flight, weather, and the aircraft’s location. Under 1.5 hr (1 Flight) – £3 Laptop & Mobile1.5-3 hrs (1 Flight) – £6 Laptop – £5 Mobile

Over 3 hrs (1 Flight) -£8 Laptop – £5 Mobile

30 days Limited Promo (1 Airline) – £18

30 day pass  (Any Gogo Airline) -£25

Gogo unlimited £22 monthGogo 24hour pass £8

Gogo flight pass

1.5hours £3

1.5-3hours £6

3hours + £8

Gogo mobile pass

Single1.5hour £3

1.5+ £5

Gogo 30 day pass £18 for use on one airline

£25 for use on all airlines using Gogo.

Mobile 30 day pass £12

Gogo by Aircell
US Airways Only available on domestic flights. Under 1.5 hr (1 Flight) – £3 Laptop & Mobile1.5-3 hrs (1 Flight) – £6 Laptop – £5 Mobile

Over 3 hrs (1 Flight) -£8 Laptop – £5 Mobile

30 days Limited Promo (1 Airline) – £18

30 day pass  (Any Gogo Airline) -£25

Only available on domestic flights. During the most optimal settings the Gogo service runs, on average, at about 3.2mbps download and 1.7mbps upload. However the actual speeds you receive will vary based on the number of users on the flight, weather, and the aircraft’s location. Under 1.5 hr (1 Flight) – £3 Laptop & Mobile1.5-3 hrs (1 Flight) – £6 Laptop – £5 Mobile

Over 3 hrs (1 Flight) -£8 Laptop – £5 Mobile

30 days Limited Promo (1 Airline) – £18

30 day pass  (Any Gogo Airline) -£25

Gogo unlimited £22 monthGogo 24hour pass £8

Gogo flight pass

1.5hours £3

1.5-3hours £6

3hours + £8

Gogo mobile pass

Single1.5hour £3

1.5+ £5

Gogo 30 day pass £18 for use on one airline

£25 for use on all airlines using Gogo.

Mobile 30 day pass £12

Gogo by Aircell
Virgin Atlantic No service currently in place but plan to introduce over the next few years. N/A No service currently in place but plan to introduce over the next few years. N/A N/A N/A N/A

APH makes every effort to ensure that the information provided is accurate at the time of collection and publishing but it is provided without any kind of warranty. APH accepts no liability for any loss or damage arising from the use of the information.

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